Level Of Visitor Satisfaction Research Articles

The Influence of Interior Design and Service Quality on Interest in Revisiting Café Arabica, Central Park Mall

Purpose : this research aims to determine the influence of interior design and service quality on interest in returning to Cafe Arabica Central Park Mall. Research Methods : this research is a type of quantitative research and uses a questionnaire as a data collection technique. The sample used was 80 people selected using purposive sampling technique. The analytical method used is Multiple Linear Regression Analysis, T Test, and F Test. Results and discussion : The results of this study show that there is a significant partial or individual influence between interior design variables and service quality on interest in returning visits. Apart from that, it can also be seen that there is a significant influence between interior design variables and service quality simultaneously on interest in returning to visit. Interior design is related to creating a room or shop atmosphere that can influence and create an image in the mind of a visitor that influences the buyer's emotions, and generates or influences interest in visiting. In addition, the level of visitor satisfaction depends on the quality of service. Service companies really depend on service quality because it will influence visiting interest. Implication : It is hoped that the contents of this research for the Arabica Central Park Mall Cafe can become a reference for assessing consumers' interest in returning to the cafe and also become an input for improving the quality of service and implementing better types of design as time goes by in order to increase the level of interest in returning to visit. towards Arabica Cafe Central Park Mall.

Stakeholder Collaboration in Sustainable Tourism Development in Tana Toraja, South Sulawesi Province, Indonesia: Efforts to Improve Tourist Visits

The primary objective of this study is to assess the impact of stakeholder collaboration, implementation of sustainable tourism principles, supportive policies, and regulations on the enhancement of tourist visitation. Tana Toraja. Data was collected from 290 respondents from government institutions, local community groups, the private sector, educational institutions, non-governmental organizations and mass media. Respondents were selected using purposive sampling technique. Structural equation modeling the data was subjected to analysis. The findings of this investigation demonstrate the following: 1) Enhanced collaboration among stakeholders yields a favorable and noteworthy impact on the rise in tourist arrivals, 2) The execution of sustainable tourism principles leads to a beneficial and notable rise in tourist visits, 3) The endorsement of policies and regulations exerts a favorable and notable sway on the increase in tourist visits. This research recommends 1) Collaboration and coordination between governmental authorities and key players in the tourism sector are crucial in enhancing the overall tourism experience for visitors. 2) Enhancements in the implementation of sustainable tourism practices, including environmental conservation, community engagement, and preservation of local traditions, are essential for sustaining the appeal of tourist destinations and elevating visitor satisfaction levels. 3) The formulation of policies and regulatory frameworks by the government is imperative to bolster tourism growth, encompassing strategies such as promotional activities, infrastructure enhancements, adherence to quality benchmarks, and financial incentives to allure a larger influx of tourists.

Analisis Tingkat Kepuasan Pengunjung Taman Wisata Alam Batu Angus Kota Bitung

This research aims to analyze the level of satisfaction of visitors to the Batu Angus Nature Tourism Park, Bitung City. This research was carried out from March to May 2024. The data collection method used a sample survey method. Data collection techniques involve conducting direct interviews with visitors, and managers use questionnaires as a tool in data collection. The questionnaire contains several questions related to relevant research. The sampling method was by chance (accidental sampling) on ​​91 visitors to the Batu Angus Nature Tourism Park. The analytical method used was Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The results of the research show that the satisfaction level of visitors to the Batu Angus Nature Tourism Park, Bitung City, is 84.01 percent, which is included in the very satisfied category. There are several indicators that need to be improved, namely: environmental cleanliness, roads to tourist locations, suitability of food prices, availability of public toilets, availability of public transportation to tourist locations and distance to tourist locations from the city center.

Analysis of Public Satisfaction in Tlocor Marine Tourism

The facilities and infrastructure of a tourist attraction are an important factor in assessing public satisfaction in the tourism sector. This is useful in providing comfort for tourists to visit it. The problem with Tlocor Marine Tourism is the lack of internet connection and the hot tourist atmosphere. Apart from that, to board the ship, visitors must wait until there are a minimum of 10 people before they can depart for their destination. This research aims to analyze the level of satisfaction of visitors and the public at Tlocor Marine Tourism. The method used is a quantitative descriptive approach with a research sample of 60 people consisting of 30 visitors and 30 people from the community around Tlocor Marine Tourism. The data analysis technique used is the crosstab model, which compares visitor satisfaction with the satisfaction of the community around Tlocor Marine Tourism. The research results show that the level of visitor satisfaction at Tlocor Marine Tourism is 46 percent in the high category. Meanwhile, the level of satisfaction of the surrounding community at Tlocor Marine Tourism is 50 percent in the very high category.

What affect the satisfaction, preferences, and visitation of pocket parks? Evidence from Shanghai

The phenomenon of rapid urbanization and densification in megacities has emphasized the significance of access and exposure to urban green spaces. Pocket parks, due to their small size, low cost, and accessibility, have the potential to meet the daily needs of nearby residents for urban green spaces. They play crucial roles in enhancing the satisfaction and health benefits of city residents through physical activities, social engagement, and stress relief. In this study, we conducted a survey to evaluate pocket park satisfaction and to identify the importance level of different park attributes from users' perspective. The results showed that (1) The satisfaction levels of visitors in terms of environment, facilities, management, and overall satisfaction were significantly associated with their social groups, while the satisfaction levels related to environment and landscape were significantly different among visitors of different age and visiting frequency groups, respectively; (2) visuality characters had higher importance level than perceptibility characters, with “well-maintained facilities”, “landscape richness” and “safety facilities”, “hard landscape”, and “plant conservation” having the highest importance scores; (3) proximity to parks, visitors’ age and overall satisfaction had significant impact on pocket park visiting frequency. These findings provide implications for decision makers to on how to build high-quality and well-designed pocket parks that have a positive impact on the well-being of citizens. Management implicationsThe work in this study is related to the mangement of pocket parks. It explored factors that affected visitors’ satisfaction and preferences towards different attributes and features of pocket parks. It also identified the predictors for visiting frequencies of pocket parks. The findings will provide implications for decision makers to on how to build high-quality and well-designed pocket parks that can attract more citizens. The high importance of “well-maintained facilities” and “plant conservation” showed this study will also help park administrators to prioritize their work in the management and maintenance of pocket parks.

Persepsi Pengunjung dalam Penilaian Infrastruktur Pariwisata Pesisir Pantai Indah Kapu: Fokus pada Ketersediaan Fasilitas Pengunjung

Tourism facilities are the completeness of tourist destinations that can meet the needs of tourists in enjoying their tour. Tourism facilities are completeness that must exist in tourist destinations that can serve tourists to enjoy tourist visits. Tourism facilities are also considered as physical elements designed and established to serve visitors. Tourism facilities are divided into three, namely basic, complementary, and supporting tourism facilities. Complementary facilities are facilities with the aim that tourists can be comfortable and stay longer. Forms of complementary facilities include sports facilities, secondary tourism facilities, and other entertainment. The availability of tourism facilities at Pantai Indah Kapu, Sani - Sani village, Samaturu sub-district, Kolaka district, is categorised as moderate. This shows that the value of the public perception of the availability of facilities. The level of visitor satisfaction with Pantai Indah Kapu tourist attraction, categorised as moderate, this affects the public perception of tourist satisfaction.

Quality of Service and Value for Money in West Bandung Tourist Destinations

<em>One of the strategic efforts in maintaining visitor satisfaction and loyalty can be done by maintaining the Quality of Service which should be a good quality of service commensurate with the Value of Money that visitors have given. This study aims to explore the extent of the level of visitor satisfaction with the Quality of Service and Value for Money in tourist destinations in the West Bandung area. </em><em>This research used a quantitative method.</em><em> Respondents who provided information in this study were tourists who met the requirements as respondents to be able to fill out and provide the information needed when filling out the questionnaires. The number of respondents was 220 people with the composition of Lembang Park Zoo 73 visitors, the Great Asia Africa 73 visitors, and the Floating Market 73 visitors. The analytical techniques used in this study were measured using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. The results showed that based on the CSI (Customer Satisfaction Index) of 79.09% visitors to tourist destinations in the West Bandung area felt (Satisfied). Based on the gap analysis (GAP), the analysis obtained is with a performance score value of 86.96 smaller than the expected score of 88.15 so the level of performance of service quality and value for money is still far from the expectations of visitors to tourists destinations in West Bandung. The results of this research can be used as material for consideration and evaluation of the quality of service and value for money that has been developed.</em>

Pengaruh Preferensi Dan Motivasi Terhadap Kepuasan Pengunjung Gen Z Di Museum Macan

This research aims to evaluate the influence of preferences and motivation on the level of satisfaction of visitors, especially Gen Z at the MACAN Museum. The data analysis method used in this research is quantitative descriptive analysis. Through regression model analysis, several significant conclusions can be drawn. First, a constant value of 3.168 implies that if the preferences and motivation of visitors to the MACAN Museum is 0, then the level of visitor satisfaction is 3.168. Second, the regression coefficient for variable X1 of 0.070 indicates that preferences have a positive impact on the level of visitor satisfaction, while third, the regression coefficient for variable has a positive and significant impact on Generation Z Visitor Satisfaction (Y) at the MACAN Museum

Agrotourism Business Development Strategy “Eptilu” in Garut Regency

Agrotourism is one of the most popular tourism concepts in Indonesia. During the pandemic, many agrotourism closed permanently due to government regulations such as PSBB and PPKM that prohibit community activities outside their house. This regulation is strictly enforced as on the efforts to cut off the chain of transmission of Covid-19 itself. This study aims to help formulate business strategies that can be implemented in Eptilu Agrotourism as an effort to improve business and also gain a wide market share. Data was obtained from observations, direct interviews and questionnaires. The number of internal respondents for Eptilu Agrotourism was 10 people, while the number of respondents to analyze the level of visitor satisfaction was 78 visitor respondents. This research method uses qualitative and quantitative methods with various analytical tools such as internal analysis using IFE matrix, external analysis using EFE matrix and IPA, IE matrix, SWOT matrix, and QSPM matrix. The results showed that nine strategy proposals were obtained and sorted by priority. The main priority strategy that emerged was related to human resource development in Eptilu Agrotourism. Keywords: agrotourism, business strategy, new normal, pandemic, qspm

Analysis of the digital strategy of the Gastronomy Museum and its influence on visitor satisfaction levels in pandemic times

La investigación buscó determinar diferencias significativas entre los niveles de satisfacción en dos muestras independientes, ambas conformadas por grupos de visitantes del Museo de Gastronomía en su modalidad virtual y presencial. Además, con ayuda de una rúbrica, se analizó el nivel de uso de las tecnologías digitales utilizadas en el museo. La metodología fue de nivel descriptivo y explicativo con diseño cuasi experimental exposfacto. Se recogieron los datos de la satisfacción de los visitantes a través de dos cuestionarios con niveles de confiabilidad de 0,817 y 0,859 respectivamente. La prueba de hipótesis se realizó con la prueba T de Student. El P-valor obtenido fue menor al valor de Alfa, que se consideró 0,05. Por lo tanto, se evidenció diferencias significativas entre las medias de ambos grupos de visitantes del museo, siendo el grupo de visitantes virtuales, el que obtuvo mayores niveles de satisfacción. Se concluye que la versión virtual del museo en tiempos de pandemia generó experiencias más satisfactorias que la experiencia presencial.

THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT

Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.

ANALISIS KEPUASAN PENGUNJUNG DAN POTENSI PENGEMBANGAN PADA OBJEK WISATA PANTAI MUTUN DI KABUPATEN PESAWARAN

This study aims to analyze the level of visitors’ satisfaction at Mutun Beach, the tourist attributes that need to be improved and maintained by Mutun Beach, and to find out the driving and inhibiting factors development of Mutun Beach. The method used in this research was a survey method. The samples in this study were 4 Mutun employees and 77 visitors, which were taken using purposive sampling and accidental sampling methods. Data collection was carried out in January - February 2023. The data analysis methods used were Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and descriptive analysis. The results of this study indicated that the level of visitor satisfaction is in the "Satisfied" category with a CSI value of 74.77%. Based on the IPA method, tourism attributes that need to be improved are the condition of game facilities such as banana boats, rubber boats and water booms, the safety of water boom, and the condition of toilet and prayer room facilities. Tourism attributes that need to be maintained are the attractiveness of the beach, cleanliness, comfortable atmosphere, calm sea water, various and condition of infrastructure and game facilities, and good service. Factors that are driving the development of Mutun Beach are high tourist attractiveness, easy accessibility, complete facilities, good service and management, and government’s role. The inhibiting factors are limited promotion, competitors or other beaches around Mutun, and limited funds and human resources.Key words: CSI, development potential, IPA, visitor satisfaction

HOTEL DESTINATION IMAGE AND HALAL - FRIENDLY SERVICE AND STAFF ON REVISIT INTENTION:A SYSTEMATIC LITERATURE REVIEW

ABSTRACTThis study aims to systematically identify, review, and assess the literature on the image of destination hotels and halal staff services in order to increase intention to return to hotels in Indonesia and provide an agenda for future research. The current study assesses existing revisit intentions on the topic, reveals limitations and gaps in the current literature, and suggests potential studies to further advance knowledge in this area. This research uses Systematic Literature Review. This study uses the keywords destination hotel image, halal staff service and intention to return. The research found 236 articles in the search using Science Direct and the help of other applications such as Mendeley, VOSViewer which were then filtered into 33 selected articles to be analyzed descriptively. Content analysis, assisted by Microsoft Excel, is used for review and analysis purposes. The findings show that affective destination image is positively related to intention to revisit and recommend , as well as to construct a series of product/service offering scenarios and then test the product/service offering scenario that best meets visitor expectations and also increases visitor satisfaction levels and their intention to return. Keywords: hotel destination i mage ; halal-friendly services and staff; re visit intention ; systematic literature review

Era New Normal Terhadap Tingkat Kepuasan Pengunjung Pada Masa Pandemi Covid-19 di Pariwisata Pantai Pasir Putih Bira Bulukumba

This study aims to determine the new normal era on the level of visitor satisfaction in tourism on the white sand beach of Bira Bulukumba. This research uses quantitative methods. Data collection techniques used were observation and questionnaires. The population in this study was 64,191. The sampling method used is Isaac and Michael's table with a simple random sampling technique, as many as 346 people. The data obtained from the research results were processed using the SPSS 25 application which consists of validity and reliability tests, descriptive data analysis techniques and inferential analysis. The results showed that the new normal was in the good category, the level of satisfaction was in the very good category. The results of inferential analysis show that there is a significant effect between the new normal on the level of visitor satisfaction at the White Sand Beach Tourism of Bira Bulukumba.

ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN TERHADAP KEPUASAN PENGUNJUNG PADA PERPUSTAKAAN SEKOLAH KRISTEN BASIC

Competition in the field of educational services, one of which relies on the ability of school libraries to provide satisfactory service quality to library visitors as service users. To measure the tangible or intangible quality of service, the level of visitor satisfaction can be measured. Libraries should regularly measure visitor satisfaction as an evaluation material to improve the quality of their services. This study was conducted to determine the influence of tangible, reliability, responsiveness, assurance, and empathy dimensions of service quality provided by the Basic Christian School library on visitor satisfaction. This study is a quantitative research model using the Service Quality method and linear regression. Service Quality is one of the methods used to measure visitor satisfaction with the quality of school library services. The measurement in the Service Quality method is divided into 5 dimensions: tangible, reliability, responsiveness, assurance, and empathy. In addition, regression analysis is conducted to determine the level of relationship between independent and dependent variables in this study. The research instrument used consists of 30 items of service quality and visitor satisfaction questionnaires adapted from Basuki (2019). The respondents in this study were 154 students from Basic Christian Junior High School and High School. The results of the study showed that variables with positive coefficients had an impact on increasing visitor satisfaction.

Measuring Motivation and Satisfaction Level of Visitors of a Pedestrianized Urban Street in India for an Improved Quality of Life

Measuring Motivation and Satisfaction Level of Visitors of a Pedestrianized Urban Street in India for an Improved Quality of Life

SUSTAINABLE URBAN PARK: A CASE STUDIES OF TAMAN AWAM TELUK LIKAS, KOTA KINABALU, SABAH. MALAYSIA

Urban Park is a manifest of healthy images surrounding the city and indicating policy the local authority implements. The studies purposely to measures the level of satisfaction in visitors toward the current condition of the study area as an urban recreational park. A descriptive research approach was used on 187 respondents in the study area. A Satisfaction Index Analysis (SIA) was imposed to see the level of visitor satisfaction with the environment, facilities and amenities provided. Preliminaries’ finding indicates that most respondents were satisfied with the facilities and amenities provided in the study area. Whereby for the SIA analysis from 29 variables, info signage with 0.9401 (excellence) is the highest, and oppositely the lowest is debris collection centre at 0.6086 (fair). The finding demonstrates that the local authority's facilities and amenities are sustained towards visitors to the area.

Evaluation of theme parks in Konya in the context of their relationship with the city and the level of visitor satisfaction

Extended English summary is at the end of PDF document. Theme parks are urban spaces that are planned around a theme by concentrating on a theme so that people can get rid of the physical and mental negativities they experience and have a good time. The demand for theme parks is increasing day by day as they offer new experiences to visitors with their extraordinary architecture and landscapes, mechanical tools and mechanisms that give different excitements. Theme parks, which provide the opportunity to socialize with the features they have, also contribute to the ecological sustainability of the city due to the wide green areas they cover. For these reasons, the relationship of theme parks with the city is extremely important. Based on this, in the study, “Kalehan Ecdat Garden, Kyoto Japanese Park, Tropical Butterfly Garden, Selçuklu Canyon Park, 80 Binde Devri Alem Park, Konya Science Center, Turkish Stars Park and Olympic Park” were determined as the sample area. The relationship of these parks with the city and visitor satisfaction was analyzed through the parameters determined within the scope of the study. In the study, many methods such as literature review, observation, interview and questionnaire techniques were used together. The parameters affecting visitor satisfaction in the context of the theme park-city relationship with the literature research conducted within the scope of the study; contribution to tourism and urban economy, accessibility, sustainability, iconicity, planting-recreational use, security and lighting. The survey technique was used to determine the relationship between the parks selected as the sample area with the city and the visitor satisfaction levels. In this direction, a survey study was conducted to question visitor satisfaction on a 10-point Likert scale (1: negative, 10: positive) of the parameters determined within the scope of the study. The results of the survey conducted with 162 people who had visited all the selected parks before were transferred to the Excel program and performance graphics were created showing the relationship of these parks with the city and the level of visitor satisfaction according to the determined parameters. According to the findings obtained; It has been determined that the most effective parameters in strengthening the relationship of theme parks with the city and increasing visitor satisfaction are ‘safety’, ‘iconicity’ and ‘accessibility’, respectively. With the analysis made, it has been seen that the level of satisfaction is high in the theme parks where the visitors feel safe and where a theme they have not experienced before is presented. Accordingly, the theme parks with the highest satisfaction rate are: it has been determined as the Tropical Butterfly Garden, Konya Science Center, 80 Binde Devri Alem Park and Kalehan Ecdat Garden. Özet Tema parklar, insanların yaşadığı fiziksel ve ruhsal olumsuzluklardan kurtulup güzel vakit geçirmeleri için bir temaya yoğunlaşarak, o tema çevresinde planlanan kentsel mekanlardır. Sıra dışı mimarileri ve peyzajları, farklı heyecanlar yaşatan mekanik araçları ve düzenekleriyle ziyaretçilere yeni deneyimler yaşatmalarından dolayı tema parklara olan talep giderek artmaktadır. Sahip oldukları özellikler ile kentliye sosyalleşme olanağı sağlayan tema parklar ayrıca kapladıkları geniş yeşil alanlardan dolayı kentin ekolojik sürdürülebilirliğine de katkı sunmaktadır. Bu nedenlerden dolayı tema parkların kent ile ilişkisi son derece önemlidir. Buradan yola çıkarak çalışmada Konya’da yer alan “Kalehan Ecdat Bahçesi, Kyoto Japon Parkı, Tropikal Kelebek Bahçesi, Selçuklu Kanyon Parkı, 80 Binde Devri Alem Parkı, Konya Bilim Merkezi, Türk Yıldızları Parkı ve Olimpiyat Parkı” örneklem alanı olarak seçilmiş; bu parkların çalışma kapsamında belirlenen parametreler aracılığı ile kent ile ilişkisi ve ziyaretçi memnuniyeti analiz edilmiştir. Çalışmada literatür taraması, gözlem, görüşme ve anket tekniği gibi birçok yöntem bir arada kullanılmıştır. Çalışma kapsamında yapılan literatür araştırması ile tema park-kent ilişkisi bağlamında ziyaretçi memnuniyetini etkileyen parametreler; turizm ve kent ekonomisine katkı, ulaşılabilirlik, sürdürülebilirlik, ikoniklik, bitkilendirme-rekreatif alan kullanımı, güvenlik ve aydınlatma olarak belirlenmiştir. Örneklem alanı olarak seçilen parkların kent ile ilişkisini ve ziyaretçi memnuniyet düzeylerini belirlemek için ise anket tekniği kullanılmıştır. Bu doğrultuda çalışma kapsamında belirlenen parametrelerin ziyaretçi memnuniyetini 10’lu likert ölçeğinde (1: olumsuz, 10: olumlu) sorgulayan bir anket çalışması yapılmıştır. Seçilen parkların hepsini daha önce ziyaret etmiş 162 kişi ile yapılan anket çalışmasının sonuçları Excel programına aktarılmış ve bu parkların belirlenen parametrelere göre kent ile ilişkisini ve ziyaretçi memnuniyet düzeyini gösteren performans grafikleri oluşturulmuştur. Elde edilen bulgulara göre; tema parkların kent ile ilişkisini güçlendirmede ve ziyaretçi memnuniyetini artırmada en etken parametrelerin sırasıyla ‘güvenlik’, ‘ikoniklik’ ve ‘ulaşılabilirlik’ olduğu tespit edilmiştir. Yapılan analizler sonucunda ziyaretçilerin kendilerini güvende hissettikleri ve daha önce deneyimlemediği bir temanın sunulduğu tema parklarda memnuniyet düzeyinin yüksek olduğu görülmüştür. Bu doğrultuda ziyaretçiler tarafından memnuniyet oranı en yüksek tema parklar; Tropikal Kelebek Bahçesi, Konya Bilim Merkezi, 80 Binde Devr-i Alem Parkı ve Kalehan Ecdat Bahçesi olarak belirlenmiştir.

Analysis of Patient Satisfaction on the Quality of Pharmaceutical Service at the Pharmaceutical Installation

Consumer satisfaction with services can be measured by making comparisons between what is expected by consumers on the desired quality of a service based on the reality received or felt by consumers. Pharmaceutical services are supporting services and, at the same time, one of the main centers, providing more than 90% of health services in hospitals. Objective: The purpose of this study was to describe the level of patient satisfaction and expectations and to determine the overall level of visitor satisfaction with the services of the Muhammadiyah Hospital Pharmacy Installation Siti Khodijah Gurah Kediri. Method: This type of research is a quantitative descriptive study conducted on a set of objects with the aim of knowing the level of patient satisfaction and expectations of the services of the Muhammadiyah Siti Khodijah Gurah Hospital Pharmacy Installation, Kediri. The analysis of the collected data is then made in the form of tabulations and analyzed using the percentage formula. Analysis of satisfaction level scores in this study used the Likert scale answer format, which allows patients to answer at various levels (1-4) where each answer is given a weighted value with the following conditions: score 4 if the answer is "very satisfied", score 3 if the answer is "satisfied", score 2 if the answer is "not satisfied", and score 1 if the answer is "very dissatisfied". Results: The results of measuring the level of outpatient satisfaction with service quality at the Pharmacy Installation at Siti Khodijah Gurah Kediri Hospital use five dimensions of servqual (service quality) assessment, among others, reliability, responsiveness, assurance, empathy, and tangibles (physical facilities), resulting in a negative gap value in each dimension, which means that the quality of service provided by the Pharmacy Installation at Siti Khodijah Gurah Kediri Hospital has not met patient expectations. The results of the Customer Satisfaction Index average for each dimension, namely 74.89%, are included in the satisfied category. Conclusions: The results of measuring the level of satisfaction of outpatients with the quality of service at the Pharmacy Installation at Siti Khodijah Gurah Kediri Hospital using five assessment dimensions produce a negative gap value in each dimension, which means that the quality of service provided is not in accordance with patient expectations and, based on the Customer Satisfaction Index method, is included in the satisfied category.

Environmental valuation of raya lati petangis park using the travel cost method in Paser District, East Kalimantan

The Lati Petangis Forest Park is a forest area that was previously a mining concession area of PT BHP Kendilo Coal which has ended its operations and was later developed into a tourism area. The purpose of this study was to determine the aspects that influence the level of visits to the Lati Petangis Grand Forest Park, Paser Regency, East Kalimantan and to analyze the Willingness to Pay (WTP) value of the Lati Petangis Grand Forest Park. The method used is the Travel Cost Method and Consumer Surplus. The results of the calculation of the environmental valuation of Nature Tourism Forest Park Raya Lati Petangis, Batu Engau District, Paser Regency, East Kalimantan using the Travel Cost Method can be concluded that the average WTP value is known to be Rp. 247,959, so that the economic value of the Lati Petangis Grand Forest Park is Rp. Rp. 725,614,497.06 per year, the consumer surplus value is Rp. Rp. 1,820,671,342.3. From the regression analysis it was found that the independent variables in the form of travel costs (X1), Age (X2), Education (X3), Income Level (X4), Cleanliness Quality (X5), and Visitor Satisfaction Level (X6) have a significant effect on the economic value of Tahura Lati Petangis which can be characterized by the high number of visits.