Level Of Customer Satisfaction Research Articles

The Influence of Principal Leadership and Teacher Motivation on Student Parent Satisfaction in Schools Under The Daarut Tauhiid Rahmatan Lil'alamin Foundation

Education is crucial for developing human resources and preparing for global competition. Parents play a vital role in this process, significantly influencing and making decisions about their children's education. Thus, educational institutions should consider parents as key customers in choosing schools. The Daarut Tauhiid Rahmatan Lil'Alamin Foundation operates schools at the elementary, middle, high, and vocational levels. This research aims to determine whether there is an influence of the principal's leadership and teacher motivation influence the level of customer satisfaction at the Daarut Tauhiid Rahmatan Lil'Alamin Foundation. This research uses quantitative methods and data collection techniques by distributing questionnaires whose validity and reliability have been tested. The sample in this research is the parents of students, with the total number of respondents that the researchers will take from the Daarut Tauhiid Rahmatan Lil'Alamin Foundation, namely 322 people. The research results show that the principal's leadership, teacher motivation, and customer satisfaction are in the "good" category. The principal's leadership and teacher motivation have a positive and significant influence with an influence value of 6.851 and 8.447. There is a simultaneous influence of principal leadership and teacher motivation on customer satisfaction, with an influence value of 166,572. The coefficient of determination is 0.511. That is, approximately 51.1% of the variability in customer satisfaction can be explained jointly by principal leadership and teacher motivation, while the remaining 48.9% can be distributed among other variables not included in this study. It is hoped that this research will contribute by exploring the factors that influence customer satisfaction, such as school principal leadership and teacher motivation. Therefore, the Foundation must improve to overcome this problem so that it does not happen again.

Determining Customer Satisfaction Level to Determine Batik Business Development Using Naive Bayes Algorithm

Determining Customer Satisfaction Level to Determine Batik Business Development Using Naive Bayes Algorithm

Strategy To Increase Customer Satisfaction Based On Service Quality

The purpose of this research is to determine and analyze how the affect of service quality (reliability, responsiveness, assurance, empathy, tangible) simultaneously and partially on customer satisfaction, customer satisfaction level index, and implementation and performance strategies of PT Jayamandiri Gemasejati Bogor. This research uses quantitative data and primary data types through distributing questionnaires using a Likert scale. The sample in this research distributrd to 100 people with non-probability sampling technique, namely accidental sampling. The method used in this research is multiple linear regression analysis. The results showed that in the simultaneous test results (f test) it was found that the independent variables of reliability, assurance, empathy, responsiveness, and Tangible simultaneously had a positive and significant affect on customer satisfaction and for the partial test results (t test) it is found that the variables of reliability, responsiveness, and assurance have a positive and significant affect on customer satisfaction, respectively At the same time, the variables of empathy and tangible partially are not having a positive and significant affect on customer satisfaction.. The result of the Customer Satisfaction Index (CSI) score of service quality is 68.25%. The implementation strategy uses important performance analysis (IPA), the strategy is a) Make continuous improvements so that performance attributes increase b) Maintaining so that the performance does not decrease c) This quadrant must be seriously managed because it usually causes customer disappointment d) Evaluate all excessive activities.

An Investigation of Customer Satisfaction of Hospitality Industry in Islamabad through Servqual Model

The Quality service and the satisfaction of the customer are the important and key factor for hospitality industry to compete and sustain in this era. As customers want their expectations to be fulfilled from the service they receive from hospitality industry. In this research the satisfaction and service quality has been investigated through Servqual model. With the analysed results, the level of customer satisfaction, and the gap score of the service quality they receive were investigated with the help of Servqual model. After investigating the customer satisfaction, the issues that were found need to be address so that hospitality industry can look in to those and work to provide the service quality that meets the expectations of customers so that the actual service receive by them will meet their expectations. With the results the hospitality industry can find out the issues that affects their survival and profitability in this competitive era. This research and its findings will provide the accurate data that can be used to improve the service and make policies for hospitality industry on national level so that it can come on the international standards.

Business process improvement in call center operations at XYZ Malaysia through the implementation of Lean Six Sigma methodologies

Purpose: This study explores the application of Lean Six Sigma methodologies to improve the business process in call center operations at XYZ Malaysia to enhance service quality and increase customer satisfaction. This study emphasizes the importance of adopting Lean Six Sigma. Research Methodology: This study employed a mixed-method approach that utilized both qualitative and quantitative data. Qualitative data explores challenges and customer satisfaction levels, while quantitative data assesses the impact of Lean Six Sigma on specific metrics used by the call center. Results: The study concludes that implementing Lean Six Sigma can significantly improve call center operations by mapping the current process, analyzing the challenges comprehensively, and generating possible root causes and solutions to help call center operations enhance efficiency, reduce AHT, and boost customer satisfaction. The findings suggest that Lean Six Sigma methodologies can provide a structured approach to problem-solving and process enhancement, enabling call centers to achieve higher performance standards. Recommendations for future research include expanding the scope to other languages supported by XYZ Malaysia and exploring the long-term impact of Lean Six Sigma on overall business performance. This study provides valuable insights for call center managers and practitioners seeking to improve their business operations. The findings underscore the potential of Lean Six Sigma to drive continuous improvement, ensuring that call center operations not only meet but also exceed customer expectations. Ultimately, this approach is expected to set new standards for customer care and call center management, particularly in the English-speaking market, contributing to XYZ Malaysia's vision of delivering outstanding customer experiences through exceptional service quality.

Customer Satisfaction Towards Mobile Financial Services (MFS): A Systematic Case Study Of Bkash In Bangladesh Perspective

This study draws upon experience at bKash Limited as part of the organizational improvements, focusing on practical insights gained from the company. We chose to center the study on evaluating the Customer Satisfaction Level of bKash’s Merchant Payment Facility within the broader context of “Customer Satisfaction towards Mobile Financial Services (MFS): A Study on bKash.” The objective is to explain the operations of the Merchant Payment system, assess user satisfaction, and propose enhancements for improved performance. The paper highlights recommendations such as upgrading the server, enhancing communication about payment security, and reducing service charges. The prime goal of this study is to gather specific data on bKash based on the Bangladeshi perspective. While users generally express satisfaction with bKash’s merchant payment service, addressing specific customer concerns identified in the survey will contribute to achieving a higher level of customer satisfaction.

Pengaruh Program Membership dan Partnership terhadap Loyalitas Pelanggan: Studi pada Perusahaan Midtown Hotels Indonesia Cabang Surabaya

This research aims to analyze the influence of membership and partnership programs on customer loyalty at Midtown Hotels Indonesia, Surabaya branch. Using random sampling techniques based on Slovin's formula, the study sampled 222 respondents from a population of 500 customers. Primary data was collected through the distribution of questionnaires to respondents to test the relationship between these programs and customer loyalty. The analysis results show that membership and partnership programs have a positive and significant influence on customer loyalty, indicating that the existence of these programs can increase customer retention and satisfaction levels at Midtown Hotels Indonesia, Surabaya branch.

Impact of Customer Satisfaction on Organizational Performance in Nigeria's Brewery Industry

This study investigated how customer satisfaction influences the profitability of Nigeria's brewery industry. The objective is to establish the connection between customer satisfaction and organizational performance if any. Primary and secondary data were used for this study. The primary data was collected with the aid of questionnaires while the secondary data was compiled and gathered from the selected organization periodicals and journals. The population of the study included 84 staff of three (3) brewery companies in Lagos, Nigeria. The data collected was analyzed using descriptive and inferential statistical tools. The descriptive tools included tables and percentages while the inferential tools included regression analysis and analysis of variance (ANOVA). The findings from the study show the R2 values of 0.630 which revealed that customer satisfaction independently explains 63% of the variation in organizational performance in Nigeria’s brewery industry. The f-statistics of 3.838 of the organization revealed that the model is statistically significant at 0.05 significance level. The study findings also revealed that the satisfaction of customers leads to better organizational performance. It was recommended that brewery companies should invest more in product quality and prioritize customer service in order to improve customer satisfaction levels.

Real Property Tax Administration System Implementation and Clients’ Satisfaction in Calamba City Barangays

The study attempted to investigate real estate owners' views on computerizing the Real Property Tax Administration in Calamba City's barangays. Transparency, accountability, involvement, and compliance were critical due to the high rate of delinquent taxpayers. The study analyzed the connection between customer satisfaction and implementation level. A questionnaire was used to collect 140 responses. Mean, correlation, and Likert scale were used to analyze the data. The main findings of the study revealed that real estate owners in barangay had a positive view of the computerization of real estate tax administration. The combined percentage of "very satisfactory" and "satisfactory" responses was consistent in all key areas. This indicates that the public perceived the local government's services as proactive and customer-centric. Since the variables were inter-connected in a way, this study proved that the implementation of the Real Property Tax System and the Client’s Satisfaction level in Calamba City did meet the expected outcome of the research. Respondents positively matched all the questions, which led to a satisfactory result or more, and projected the implementation of the system. The Sub-Variables Responsiveness, Reliability, and Assurance provided a lot of positive results in this research; the answers of the respondents created an idea of advancing the proposal of this study. Despite the high satisfaction rate, there is always room for improvement. Therefore, the output of the study recommended an action plan to enhance the ongoing initiative, develop innovative approaches, and boost the confidence and productivity of barangay workers.

Analisis Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Rumah Sakit X Menggunakan Service Quality Metode Costumer Statisfaction Index (CSI) dan Importance Performance Analysis (IPA)

This study aims to evaluate the level of customer satisfaction with outpatient services at Hospital X and identify areas that require improvement. The results of data processing show that the customer satisfaction index (CSI) value obtained is 76.435%, which is included in the "Satisfied" category. However, there are still a number of patients who are dissatisfied with the services they receive, so efforts are needed to improve the quality of outpatient services. Meanwhile, the results of further analysis using the importance performance analysis (IPA) method reveal attributes that require special attention. The attributes are in Quadrant I of the Cartesian IPA diagram, which shows improvement priorities. Recommendations for improvement include adding facilities such as drinking water stations, children's play areas, and spare chairs for patients queuing. Apart from that, it is necessary to design standard operating procedures (SOP) that are in accordance with doctors' schedules to avoid schedule conflicts, as well as regular training regarding service excellence for medical personnel and hospital staff. The implementation of these recommendations is expected to increase patient satisfaction with outpatient services at Hospital X.

The impact of tourist experience and satisfaction on revisit intention on the example of Polish tourists in Croatia

Motives: To enhance the management of tourism destinations and foster lasting relationships between destinations and tourists, the components contributing to tourist satisfaction should be comprehensively analyzed across diverse social groups. Aim: It was assumed that the satisfaction derived from a tour affects tourists’ intention to revisit a given destination. The main goal of the study was to examine the factors that shape satisfaction and to identify the most significant factors across various tourist groups. Results: The study involved a survey of 822 Polish tourists visiting Croatia. Based on the results of the cluster analysis, the respondents were divided into three groups according to their opinions on the attributes of Croatia. The variables affecting revisit intention were analyzed with the use of a logistic regression model of the entire sample, taking into account the three clusters. The analysis revealed that high levels of customer satisfaction had a positive influence on revisit intention in the entire sample. The study also demonstrated that the number of visits to Croatia was the least important factor.

Analisis Pengukuran Kepuasan Konsumen dengan Pendekatan Customer Satisfaction Indeks Pada E-Commerce di Jakarta

The development of e-commerce is currently increasingly rapid, marked by the increasing number of internet users in Indonesia. Customer satisfaction and trust are the most dominant problems in every business unit operating in the service sector, but the process of achieving customer satisfaction is not easy. Because many other factors can influence the achievement of this level of customer satisfaction. Through this research, the author aims to determine the level of customer satisfaction, namely by using the Customer Satisfaction Index method. Based on the research results, it is known that female consumers, consumers aged 23-28 years, and private employees are the dominant respondents. The level of consumer satisfaction with e-commerce based on CSI is 97.12%.

Analysis of Customer Satisfaction Level Towards the Quality of Kahayya Coffee at Ondeway Cafe Bulukumba

The production and quality of coffee products has a central role in the coffee industry. The coffee production process involves a series of complex stages, from bean selection to the roasting process. Product quality is one of the main keys in assessing consumer perceptions of products and can be measured to what extent the product can satisfy customers. in Bulukumba Regency has produced a brand, one of which is Kahayya coffee. Measurements or research regarding the level of consumer satisfaction and quality of Kahayya coffee have never been carried out or have been carried out but only revolve around the production, packaging and marketing side. .The aim of this research is to determine consumer preferences and analyze the level of consumer satisfaction with the quality of Kahayya coffee produced by Cafe Ondeway Bulukumba. This research was carried out from December 2022 to January 2023 at Cafe Ondeway in Bulukumba Regency. The research method to determine the level of consumer satisfaction is carried out by means of a survey. The population in this study were all visitors who came to Cafe Ondeway. The sampling technique is purposive sampling, namely selecting consumers aged 17-50 years. The number of samples taken was 50 people. Quantitative and qualitative data were analyzed using the CSI method. The results of research on consumer preferences based on age, occupation, income level, education level, and frequency of consumption, regarding coffee are influenced by various factors, including aroma, taste, characteristics, stability, and frequency of consumption experiences. The level of satisfaction of Cafe Ondeway consumers with the quality of Kahayya coffee based on the Customer Satisfaction Index (CSI) value criteria shows that it is in the "Very Satisfied" category, namely 0.81-1.00 and with the highest Gap Analysis (GAP) coffee has a strong taste. as much as 0.22. There are similarities in preferences for fragrant coffee aroma, aroma characteristics, and strength and consistency of coffee taste among consumer groups. and the level of satisfaction of Cafe Ondeway consumers regarding the quality of coffee is very satisfied.

Analisis Pengaruh Store Atmosphere terhadap Minat Kunjung Kembali di Restoran Taman Santap Rumah Kayu Bandar Lampung

The atmosphere in a restaurant is not just a detail, but a key factor in building and maintaining customer loyalty. This research aims to determine the influence of restaurant atmosphere on customers' desire to return to Taman Makan Rumah Kayu in Bandar Lampung. Simple linear analysis method. The results of this research indicate that the restaurant atmosphere has a significant influence on customers' interest in returning. These findings confirm that the restaurant atmosphere not only influences customers' interest in returning, but also directly influences the level of customer satisfaction at Taman Santap Rumah Kayu in Bandar Lampung.

Identification of the satisfaction of Tecnológico Espíritu Santo students with the different institutional processes and services

A result of the research project Balcony of services to optimize Customer Experience at TES, corresponding to the Higher University Technology course in Marketing and Commercial Management, was presented. It responded to the result of the diagnosis of the current state of the institutional processes to identify their level of quality and customer satisfaction at TES. The research is of an exploratory type, aided by instruments such as the survey and the audit of the service protocols of the areas of student welfare, admissions and cashier's office, which made it possible to identify the students' satisfaction with the different processes and services provided by the institution. The results indicate the need to implement a service balcony that responds to the needs of students in correspondence with the institutional processes and services.

A Study on Levels of Customer Satisfaction with Reference to Big C Mobiles, Hyderabad

A Study on Levels of Customer Satisfaction with Reference to Big C Mobiles, Hyderabad

The quest for delightful experiences and profitable enterprises: how customer delight impacts financial performance

PurposeThe present research sought to analyze the effects of customer delight on both internal and external financial structures of publicly traded, service firms.Design/methodology/approachPrimary (i.e. survey) and secondary (i.e. financial records) data sources were gathered. A total of 685 participants responded to one questionnaire focusing on hotels and another one focused on restaurants, both of which measured levels of customer delight and satisfaction. Financial data were gathered from Center for Research in Security Prices, CRSP/COMPUSTAT.FindingsResults of MANOVA revealed that there was a significant difference in the net profit margin (NPM) based on customer delight. Canonical correlation results exposed a significant correlation between satisfaction and delight combined and the financial performance measures (net profit margin, cash flow margin, return on assets and b-beta) combined.Practical implicationsBy delighting their customers, managers will achieve higher profit margins. However, these are not likely to result in improved cash flow margin or return on assets. The effects of COVID-19 can alter yearly returns; thus, longitudinal research is needed to continue testing for the effects on delight on financial performance.Originality/valueThe relationship between delight and financial measures had not been previously determined (notwithstanding a few studies using substitute measures for financial performance). The present study uses actual data from the financial filings to empirically test their relationship to customer delight.

دمج انترنت الاشياء والحوسبة السحابية مع ضمان جودة الخدمة

Now a days the cloud computing and Internet of Things (IoT) become the most importance technologies that are both used in our life. As we know the Internet of Things (IoT) is generally characterized by real world small things,. It allows billions of devices to be connected and communicate with each other to share information that improves the quality of our daily lives. in the other ways, Cloud Computing has virtually unlimited capabilities in terms of storage and processing power, is a much more mature technology, and has most of the IoT issues at least partially solved. That is why their adoption and use are expected to be more extensive and more importance, thus, a novel IT paradigm in which Cloud and IOT are two complementary technologies merged together is expected to offer the best quality of services, and this new paradigm called Cloud Iot paradigm. Therefore, the integration of cloud and Internet of Things to providing the best service to users and have the highest level of customer satisfaction should always provide quality of service can be guaranteed. The purpose and the aim of this paper is to evaluate the integrity requirements of cloud services and Internet of Things, and to achieve this aim we used descriptive methodology to describe and to recognize about the cloud computing and the internet of things; so that quality of service in these services must be guaranteed. Keywords: Cloud Computing, Internet of Things, Cloud based IoT, Integration and quality of services.

TAHAP KEPUASAN PELANGGAN DALAM URUSAN JUAL BELI SECARA DALAM TALIAN MELALUI PLATFORM E-DAGANG

Customer satisfaction in online shopping refers to the satisfaction of buyers through their experience in making transactions through the e-commerce platform. E-commerce is short for " electronic commerce, " which refers to the process of trading or commercial transactions carried out electronically through the internet or computer network. This study aims to analyze the level of customer satisfaction in online purchases through e-commerce platforms. Qualitative methods are utilized in analyzing the data to identify e-commerce platforms and levels that influence customer satisfaction in the context of online purchases. The main problems identified in the business of buying and selling Online (E-Commerce) is the emergence of doubts on the part of the seller and the buyer due to not fulfilling the perfect purchase and sale rules. Buying and selling in e-commerce platforms also often causes concern or doubt to users because not all transactions meet the perfect standards or principles of buying and selling according to certain religious teachings or laws. This study found that the level of customer satisfaction showed a percentage of 67.7% strongly agreed and satisfied with the purchase transaction through the e-commerce platform. This shows that the level of customer satisfaction with online services is good. A good understanding and expectations of customers can also be fostered through their experience when dealing with buying and selling using an e-commerce platform. Practical implications for customer satisfaction in online business are also discussed. Therefore, virtual buyers can take advantage of the results of this study as a guide in purchasing online through e-commerce platforms.

A Study on Brand Preference and Level of Satisfaction in Consuming Colgate Toothpaste with Reference to Chandrapur City

Abstract: The main purpose of to identify the different factors responsible for customer in purchasing of the colgate toothpaste to know the customer satisfaction level about he colgate toothpaste. The research design used in this study is descriptive research design. Data was collected from 99 respondents. Data was collected by survey method, the survey was collected in chandrapur city of Maharastra state, through structured questionnaire with five point rating scale questions. Secondary data were collected from the available literature sources. For distribution of questionnaire to the respondents random sampling method was used and to collect the respondents opinion, survey was taken among the selected sample respondents. After collecting the data from the respondents, The collected data include customer satisfaction towards Colgate toothpaste personal product details. In India toothpaste industry is having a huge market in monthly grocery shopping list toothpaste plays an important role for most of the urban as well as rural households. In earlier days consumers especially in India depends on using the traditional herbs like Neem or Babool twigs for keeping their teeth clean and healthy. But slowly international brands entered into Indian market started replacing the age old techniques of maintaining oral care Following study is conducted by the researcher to find out the behavior of the consumer to analyze the preference of consumer and consumer awareness. In today’s highly competitive world the success story of any brand is depends on the satisfaction and delighters of consumer Understanding needs, wants and problems of consumer is a very complicated task because of changing technology, innovation and internal and external environmental factors This study mainly focus on understanding the external factors like demographic, social, cultural, price, quality, product attributes etc. for buying toothpaste. Majority of Indian people start their day with cleaning their teeth mostly they use toothpaste for cleaning their teeth oral care plays an important role in their life some people still use natural technique to clean their teeth and even for any oral problem they prefer natural techniques. Now a days in urban or rural area people are using toothpaste for cleaning their teeth. They use toothbrush for application for tooth paste toothbrush and toothpaste is complementary to each other. For many of them toothpaste means “Colgate”