Room Attendance Research Articles

Recurrent peritonsillar abscess in adults: Incidence and risk factors in a prospective longitudinal cohort

ObjectiveThe incidence of recurrent peritonsillar abscess (7.4–22%) was estimated in retrospective studies. The aim of this prospective study was to estimate the cumulative incidence of recurrent peritonsillar abscess and related risk factors. MethodsWe performed a prospective longitudinal cohort study. The study included adult patients (≥18 years old) of both sexes who were attended in the emergency facilities of our tertiary hospital, without peritonsillar abscess background, diagnosed of a first episode of peritonsillar abscess and treated with standard of care (abscess drainage and antibiotics). Patients were followed for 24 months. Cumulative incidence of peritonsillar abscess recurrence was estimated and its 95% confidence interval was calculated; and predictive risk factors were assessed. ResultsBetween January 1st, 2019 and March 9th, 2020, a total of 181 consecutive patients were included. The cumulative incidence of recurrent peritonsillar abscess at 2 years of the diagnosis was 9.9% (18 out of 181, 95% CI: 6.4–15.2%). The only risk factor associated with recurrent peritonsillar abscess in multivariate analysis was low plasma glucose level at the time of emergency room attendance (HR: 0.46, 95% CI: 0.24–0.91, p-value: 0.026). ConclusionPeritonsillar abscess is an incident medical issue, with an established recurrence rate, but with unclear predictive risk factors of recurrence. Further studies are needed to assess the risk factor associated with recurrent peritonsillar abscess.

Effective Training Programs for Room Attendants in the Hospitality Industry

This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.

Predicting disease recurrence in patients with endometriosis: an observational study

BackgroundDespite surgical and pharmacological interventions, endometriosis can recur. Reliable information regarding risk of recurrence following a first diagnosis is scant. The aim of this study was to examine clinical and survey data in the setting of disease recurrence to identify predictors of risk of endometriosis recurrence.MethodsThis observational study reviewed data from 794 patients having surgery for pelvic pain or endometriosis. Patients were stratified into two analytic groups based on self-reported or surgically confirmed recurrent endometriosis. Statistical analyses included univariate, followed by multivariate logistic regression to identify risk factors of recurrence, with least absolute shrinkage and selection operator (Lasso) regularisation. Risk-calibrated Supersparse Linear Integer Models (RiskSLIM) and survival analyses (with Lasso) were undertaken to identify predictive features of recurrence.ResultsSeveral significant features were repeatedly identified in association with recurrence, including adhesions, high rASRM score, deep disease, bowel lesions, adenomyosis, emergency room attendance for pelvic pain, younger age at menarche, higher gravidity, high blood pressure and older age. In the surgically confirmed group, with a score of 5, the RiskSLIM method was able to predict the risk of recurrence (compared to a single diagnosis) at 95.3% and included adenomyosis and adhesions in the model. Survival analysis further highlighted bowel lesions, adhesions and adenomyosis.ConclusionsFollowing an initial diagnosis of endometriosis, clinical decision-making regarding disease management should take into consideration the presence of bowel lesions, adhesions and adenomyosis, which increase the risk of endometriosis recurrence.

1127-P: Diabetes Advice Lines Prevent Emergency Room and Outpatient Attendance

1127-P: Diabetes Advice Lines Prevent Emergency Room and Outpatient Attendance

‘If you don’t rush, you don’t finish’: Accelerating work and production of a vector body in Spanish hotel room attendants

The growth of the hotel industry in Spain in recent decades has meant, among other things, the acceleration of the hotel room attendants’ labour. An overload of physical activity, illnesses, and physical and mental exhaustion are the most visible consequences. Based on a qualitative study carried out with hotel room attendants working in Spanish hotels, the article analyses the effects of work intensification on room attendants’ representation of their bodies. The results show that rather than the typical description of their body as a machine that must withstand high pressure, hotel room attendants define it as a vector body constructed through multiple flows and demands, which has to speed up its pace, being constantly overwhelmed and self-managed in the process. We discuss how the acceleration of work in hotels is the result of a series of organizational and individual practices, impacting the representation and corporal practice of the hotel room attendants.

A LITTLE BIT OF EXERCISE GOES A LONG WAY – INCREASING INDEPENDENCE OF AGED CARE RESIDENTS WITH PARKINSON’S DISEASE

INTRODUCTION & AIMS Supporting people with Parkinson’s Disease to remain active when living in residential aged care (RAC) is assumed to have benefits, such as reducing falls risk, improving ability to transfer independently, and reducing time spent being sedentary. However, many RAC-facilities are under-resourced making it difficult for staff to support residents with exercise. Accredited exercise physiologists (AEP) enable residents to improve or maintain movement through exercise. The aim of this study was to establish feasibility and value of AEP-services for people with Parkinson’s Disease in RAC. METHODS A 12-week AEP-led exercise program was delivered at multiple RAC-sites across Perth. An individualised exercise plan was designed for each participant, comprising 2 x 50-minute supervised group sessions per week, together with a 15-minute unsupervised morning program. Baseline and follow-up testing was undertaken by the AEP, inclusive of balance (mini-Balance-Evaluation-System-Test (miniBESTest)), mobility (2-minute-walk-distance, Actigraph), fatigue (PD fatigue scale) and quality of life. Descriptive analysis will be presented, reflecting the total hours of AEP-training provided, room attendance records from RAC-staff, and changes in pre-post balance, mobility, falls, quality of life, depression, behaviour, and fatigue. RESULTS To date, five participants have enrolled (3 women; 2 men) (recruitment is ongoing). Individual results for baseline testing showed the range of abilities and challenges for these participants (Mini-BESTest range of 5-16 and 2-minute walk distance of range 0-61). Not all tests could be completed by all participants. Post-test and change scores will be presented. CONCLUSION Due to the clinical heterogeneity of the disease, the AEP is required to prescribe according to each individual needs whilst maintaining the fidelity of the exercise intervention. Challenges have been presented with conducting research in this environment including recruitment of participants due to level of cognition, conflicts with participant scheduling, operational needs of the facility and facility closures (Covid- and gastro-outbreak).

Analisis Pemenuhan Standar Waktu Pembersihan Kamar Hotel terhadap Kinerja Room Attendant di Grand Praba Hotel Bandar Lampung

Room cleanliness is very important for a hotel. A common issue in hotels is room cleanliness, leading hotels to compete for employees who can clean rooms according to the standards set by the hotel, including time and results. The purpose of this research is to observe and analyze the performance of room attendants in preparing rooms. The type of research used is qualitative descriptive research. The data collection methods in this study include observation and interviews with 6 room attendants, as well as literature review and documentation. This research uses comparative analysis to compare the standard room cleaning time with the time achieved by room attendants in cleaning rooms. The average time spent by a room attendant in cleaning a room is 33.5 or 33 minutes and 5 seconds, while the standard time set by the hotel is 30 minutes. The results of this study indicate that the time achieved by room attendants in cleaning rooms does not meet the time standards set by the hotel. Room attendants must be able to manage their time so that all work can be completed on time and cleanliness standards are maintained.

Analysis Of Room Attendant Service Quality On Costumer Satisfaction In Hotel Taman Simalem Resort

This research was conducted using the interview method with the Room Attendant Supervisor by submitting several questions related to the Room Attendant service quality so as to obtain several responses from the parties interviewed by the researcher. This study aims to find out how the service system provided by the room attendant on customer satisfaction, which is where researchers come directly to conduct interviews with people who have been determined. The object of this research is Hotel Taman Simalem Resort. This re-search concludes that: Room Attendant Hotel Taman Simalem Resort Always tries to pro- vide satisfactory service for guests by following predetermined SOP customer

STRATEGI PENINGKATAN SANITASI ROOM ATTENDANT UNTUK MENCIPTAKAN CITRA POSITIF PADA SAHID BATAM CENTER HOTEL & CONVENTION

Sanitation, which encompasses the maintenance of both personal and environmental cleanliness, serves as a pivotal measure in preventing the spread of diseases, particularly in communal settings such as the Sahid Batam Center Hotel & Convention. Within the context of this establishment, the focus of this study lies in investigating the sanitation management strategies employed by room attendants to bolster the hotel's favorable perception. Employing qualitative methodologies, the research involved in-depth interviews with key personnel from the housekeeping department, including the executive housekeeper, housekeeping supervisor, and room attendant, alongside soliciting feedback from a guest. The findings underscore the meticulous adherence to sanitation protocols and cleanliness standards as outlined in the Standard Operating Procedures (SOP). It becomes apparent that such stringent adherence not only mitigates the occurrence of undesirable incidents but also fosters an environment conducive to promoting positive perceptions of the Sahid Batam Center Hotel & Convention. Notably, guests' responses affirm the efficacy of these efforts, citing the establishment's commendable hygiene standards and the exemplary warmth exhibited by its staff towards patrons. This confluence of factors underscores the hotel's commitment to not only maintaining optimal cleanliness but also cultivating a hospitable ambiance that enhances its overall image.

호텔 하우스키핑 여성 객실 청소 업무종사원의 직업정체성 인식과 대응

The aim of this study was to explore how elderly women, working as hotel room attendants, perceive and respond to their work experiences in order to establish a new job identity. An in-depth interview was conducted with hotel room attendants employed at a luxury hotel in Seoul for over two years. The collected data was analyzed using narrative methodology. The results of the analysis showed that a positive job among room attendants was constructed through four stages: ‘background of entry into the hotel labor market’, ‘negative perception of the reality of dirty work’, ‘response strategy to negative reality’ and ‘construction of a positive hotelier identity’. Although the participants entered the hotel labor market by conscious choice, they had to confront negative prejudice related to the concept of dirty work and experienced constraints in their profession. In response to this, they adopted diverse coping strategies to modify their psychological attitudes, which led to a favorable transformation in their job identity. This study has contributed to understanding how hotel housekeeping female room attendants maintain their occupation through a series of identity works in managing their job-related tasks and social relationships. Several practical implications were suggested regarding the adoption of human resource management strategies for female room attendants.

Feasibility Study of Homestay Management in Rural Villages (Tebat Meringang Lame, South Sumatra)

This research aims to identify the current management conditions and assess the feasibility of developing homestays in Tebat Lereh Meringang Lame tourist village, South Sumatra. The research methodology involved interviews and observations with informants, including homestay managers and administrators of tourism awareness groups. The study revealed that only one person can manage each homestay in the tourist village. The same person may have multiple roles, such as receptionist, room attendant, and kitchen manager. The feasibility of developing homestays in the village depends on physical environmental conditions, such as landscape characteristics, cool air, and an authentic rural atmosphere, as well as the uniqueness of Ghumah Baghi architecture and the hospitality of Basemah Malay culture. It is recommended that the number of personnel in each homestay be increased according to workload standards. The required skills for this position include reception and room attendance, food management, and improving local literacy about Ghumah Baghi

P018 Inequalities in healthcare access, experience and outcomes in adults with Inflammatory Bowel Disease: A scoping review

Abstract Background Inflammatory Bowel Diseases (IBD) are long-term conditions requiring lifelong access to, and interactions with health services. Accumulating evidence of inequalities in health care access, experience and outcomes for individuals with IBD is apparent. However there is no existing review that systematically maps these inequalities.The purpose of this review was to map and describe the inequalities in healthcare access, experiences, and outcomes of care for adults with IBD, to identify research gaps and future research priorities in this area. Methods A scoping review was conducted to retrieve quantitative, qualitative, and mixed methods evidence from three electronic databases (EMBASE, Medline and CINAHL). English written articles published between 2000 and 2023 were systematically searched using a search strategy. The Joanna Briggs Institute protocol for scoping reviews was followed to perform data extraction and analysis. Results 1343 records were identified. 51 studies met the criteria for inclusion. Studies addressed ethnic disparities of healthcare (33/51), inequalities driven by socioeconomic differences (12/51), rurality (7/51), gender (3/51), age (2/51), culture (2/51), literacy (1/51) and sexuality (1/51). The interrelationship of disparities relating to outcome, access and experience is illustrated in Figure 1. Poorer health outcomes (42/51 studies) were described in those from Black, Asian, and Hispanic ethnic groups in relation to hospital admission, readmission, emergency room attendance, length of stay, IBD-related complications, post-operative complications, treatment delay and length of stay. Deprivation, insurance status in US populations, rural location and age also affected outcome. Access inequalities (24/51 studies) were described to services, therapies and surgery but also to educational opportunities. Poor experience of care (8/51 studies) included appointment issues, lack of cultural understanding and fragmented care. A lack of research was found in the LGBTQIA+ community (1/51). No research was found to investigate inequalities in IBD patients with learning disabilities or autism. Conclusion Inequality affecting a wide range of population characteristics affects outcomes, access and experience in IBD care. Services need to be organised and delivered in a way that addresses this. Further research, including qualitative methods, is particularly needed to understand health experiences of underserved patient populations with IBD. The lack of research amongst LGBTQIA+ individuals, and with learning disabilities, poses a risk of creating inequalities within inequalities.

A Low Eosinophil to Platelet Ratio as a Worse Prognostic Index for Emergency Department Attendance in Acute Exacerbation of COPD.

Identifying prognosis for patients with acute exacerbation of chronic obstructive pulmonary disease (AECOPD) is challenging. Eosinophils and platelet are involved in the development of COPD, which may predict adverse events. The objective of this study was to determine the effect of the eosinophil to platelet ratio (EPR) in predicting adverse events in patients with AECOPD who visited the emergency department. The records of patients with AECOPD treated at Dalian Municipal Friendship Hospital from January 2018 to December 2020 were retrospectively reviewed. The relationship between the clinical characteristics and EPR, as cut-off value of 0.755, was evaluated. A total of 508 patients with an AECOPD (316 male, 192 female) were included. An optimal AUC cutoff of 0.755 for the EPR segregated the patients into 2 groups with significantly different mortality (25.3% vs 5.5%, P < 0.001). The same mortality risk with lower EPR was observed among the patients with emergency room attendance (35.6% vs 11.1%, P < 0.001). A model including EPR <0.755, exacerbation history, PaO2 <60mmHg, PaCO2 >50 mm Hg, hypoalbuminemia and age ≥80 was developed to predict death risk and showed good performance. During severe COPD exacerbation, an EPR < 0.755 preceding therapy can predict worse outcomes in patients with an AECOPD.

Analysis of Guest Room Service by Room Attendants in the Housekeeping Department

Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observation, literature studies and interviewswith chamber attendants, supervisors and executive housekeepers. The data analysis technique used isqualitative analysis by paying attention to reduction data, display data, and verification data. The concept ofSOP (Standard Operating Procedure) housekeeping service, room attendant service, and traveler satisfactionconcept are used in the analysis to process information about the current condition of room service by roomattendants. The results show that there are some physical service changes that occur in room service accordingto guest requests. Room service currently has several changes due to technological developments so that hotelsneed to adjust to some of the physical services that have been provided before.Keywords: Room analysis, tourist satisfaction, housekeeping department, room attendant

Upaya Peningkatan Pelayanan Melalui Room Attendant di Hotel Grand Mercure Solo Baru

One of the factors that influences guest satisfaction is service quality. One effort to improve service quality is through the Housekeeping Department, in the Room Attendant section. These efforts can be enhanced through management and operational levels. Therefore, it is important to know the efforts made by the Grand Mercure Solo Baru Hotel to improve the quality of hotel services through the Room Attendant section. The research approach used in this research is a qualitative research approach. Primary data through direct observation in the field, in-depth interviews with sources, Executive Housekeeper, Casual Housekeeping Supervisor, field documentation in the form of field photos, and official documents provided legally. Secondary data uses articles, books and so on. The research instruments used in this research were observation and in-depth interviews. Data were analyzed by data reduction, data presentation, drawing conclusions and verification, final conclusions. Based on research, it was found that efforts to improve the quality of room attendant services through the managerial level are to hold routine training every 4 months, tightening the SOP for Room Attendants. At the operational level, the focus is on employee attitudes towards guests, including a clean and neat appearance according to SOPs and behavior with the 5S principles (smile, greet, salute, be polite, courteous).

The Role of Room Attendant Supervisor in Improving The Quality of Room Attendant Work at Sthala A Tribute Portfolio Hotel Ubud Bali

The successful development of the tourism industry must be supported by facilities to satisfy and provide tourism services, including hotels, to tourists. However, during COVID-19, there was a reduction in the workforce and the number of linens, which resulted in less quality in the workforce and made guests complain because they felt less clean and comfortable. Supervisors play a significant role in improving the quality of room attendant work, the quality of service, and the smooth operation of hotel work. This study aims to determine the role of the room attendant supervisor in improving the quality of the room attendant's work, to find out the constraints of a room attendant supervisor in improving the quality of the room attendant's work, and to find out the efforts of the room attendant supervisor in overcoming these obstacles in improving the quality of the room attendant's work at Sthala, a Tribute Portfolio Hotel in Ubud, Bali. The method used is descriptive- qualitative. Data were collected from primary and secondary sources using observation, interviews, and documentation. The data were analyzed utilizing presenting results analysis to clarify what was obtained at the hotel. The results of this study indicate that supervisors must replace tools that need to be fixed. To improve the work discipline of their subordinates, supervisors must provide direction to their subordinates so that they can always report if there is a shortage of linen at work.&#x0D; Keywords: Improving Work Quality, Role of Supervisor, Room Attendant.

The Role Of Room Attendants In Increasing The Comfort Quality Of Guest Rooms At Artotel Gajahmada Hotel Semarang

Ganjar Hergiandari C13.2019.00270. 2023. The Role of Room Attendants Improving the Quality of guest room comfort at the Artotel Gajahmada Semarang Hotel. Hospitality Management Applied Undergraduate Study Program, Faculty of Cultural Sciences, Dian Nuswantoro University.This final project aims to explain the role of a Room Attendant, especially in the Housekeeping department in supporting operations. A Room Attendant has duties and responsibilities in working on guest rooms, by providing the best quality of room comfort for hotel guests at Artotel Gajahmada Semarang. This research is a research that uses a qualitative approach with a descriptive type. Data collection techniques using qualitative research methods for the data collection process are obtained through interviews, observation, and documentation, to obtain the correct data. The research results obtained show that the comfort of guest rooms is supported by three things, namely tidiness, beauty, and completeness. By implementing these three things, it will make guests feel comfortable and at home while staying at the hotel at Artotel Gajahmada Semarang.

The Efforts of A Linen Attendant in Handling Guest Complaints at Chanti Hotel, Semarang

This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.

Analisis beban kerja room attendant di asialink hotel kota Batam

The purpose of this study is to find out how the workload of room attendants at Asialink Hotel Batam City, based on the Koesomowidjojo workload theory with 3 indicators (work conditions, use of working time, targets to be achieved). This research is a qualitative descriptive study with the object of research are room attendants and participants from the Department of Housekeeping. The results of this study indicate that the workload on the employees of the Housekeeping Department, especially room attendants, is not optimal enough. The existence of multi-profession work, namely employees get workload from two types of work as room attendants and public area attendants, causing a lack of work focus on employees and having an impact on employee work mobility in one or both of the work professions carried. Management can provide work professions to employees separately, this can be done by increasing the number of workers in the Housekeeping Department.

FAKTOR-FAKTOR YANG MEMPENGARUHI PENDAPATAN HOTEL (STUDI KASUS PASIFIC PALACE HOTEL BATAM TAHUN 2017-2021)

This research aims to find out how much the factors studied are able to influence hotel revenue from rooms that have been handled by room attendants and carried out promotions, as well as to determine the most dominant factor influencing hotel income at Pacific Palace Hotel Batam. The data analysis method used in this analysis is multiple linear regression coefficients. The variables studied that affect hotel income at Pacific Palace Hotel Batam are room cleanliness, room rates, promotion costs, and the number of rooms. This study uses interview and observation methods in obtaining data, while the data used are qualitative and quantitative data. Based on the data analysis conducted, it turns out that the cleanliness of the rooms and the number of rooms are the most dominant factors influencing hotel revenue. The room rate and promotion cost factors are not as dominant as the room cleanliness factor and the number of rooms but together they are able to influence hotel revenue which has been proven through the F test using the SPSS program. The results of this study turned out that at Pacific Palace Hotel Batam the number of rooms is the most dominating thing for existing room revenue.