Role Of Knowledge Management Processes Research Articles

The mediating role of knowledge management processes on the relationship between knowledge-based HRM practices and open innovation in SMEs

Purpose Studies have demonstrated the role of human resource management (HRM) practices and knowledge management processes (KMPs) in innovative performance. However, there is limited focus on the role of HRM practices in facilitating KMPs in organizations, most especially in small and medium enterprises (SMEs) that are constrained by lack of adequate resources, making them dependent on external sources of knowledge. In addressing this gap, this study aims to investigate the link between knowledge-based HRM practices and open innovation (OI) activities through KMPs in Jordanian SMEs. Design/methodology/approach Following the survey method, 500 manufacturing SMEs in Jordan were randomly selected as participants, with a total of 335 responses collated. The structural equation modeling technique, based on AMOS, was used in analyzing the collected data. Findings The findings revealed a significant positive relationship between knowledge-based HRM practices and OI. In addition, KMPs was determined to be a significant mediator of the relationship between knowledge -based HRM practices and OI. Originality/value The study contributes to the literature by emphasizing the organizational elements that boost OI in SMEs. The findings hold significant implications for enhancing the performance of innovativeness, competitiveness and the socioeconomic advancement in the SMEs sector.

The mediating role of knowledge management processes on the relationship between knowledge-based HRM practices and open innovation in SMEs

Purpose Studies have demonstrated the role of human resource management (HRM) practices and knowledge management processes (KMPs) in innovative performance. However, there is limited focus on the role of HRM practices in facilitating KMPs in organizations, most especially in small and medium enterprises (SMEs) that are constrained by lack of adequate resources, making them dependent on external sources of knowledge. In addressing this gap, this study aims to investigate the link between knowledge-based HRM practices and open innovation (OI) activities through KMPs in Jordanian SMEs. Design/methodology/approach Following the survey method, 500 manufacturing SMEs in Jordan were randomly selected as participants, with a total of 335 responses collated. The structural equation modeling technique, based on AMOS, was used in analyzing the collected data. Findings The findings revealed a significant positive relationship between knowledge-based HRM practices and OI. In addition, KMPs was determined to be a significant mediator of the relationship between knowledge -based HRM practices and OI. Originality/value The study contributes to the literature by emphasizing the organizational elements that boost OI in SMEs. The findings hold significant implications for enhancing the performance of innovativeness, competitiveness and the socioeconomic advancement in the SMEs sector.

Pioneering Sustainability: Insights from the Integrative Role of Knowledge Management Processes and Technological Innovation

This paper examines the quantitative relationship between knowledge management and technological innovation and their influence on sustainable development. Organizations have increasingly focused on knowledge management processes, recognizing their importance for maintaining competitiveness and sustainability. The purpose of our study was to shed light on the impact of knowledge management processes on a firm’s sustainability and innovation. Specifically, we investigated the relationship between knowledge acquisition, knowledge storage, knowledge transfer, and knowledge application and their effects on product/service innovation, process innovation, radical innovation, and incremental innovation. Using data from 272 questionnaires completed by top managers from companies operating in Greece, we provide strong evidence of a positive relationship between knowledge acquisition, storage, and application on product innovation whereas knowledge acquisition, storage, and transfer have a statistically significant effect on process innovation. Furthermore, we found a strong positive relationship between knowledge transfer and radical innovation. Finally, all four knowledge management processes have a strong positive impact on incremental innovation. The strength of these statistically significant results is reinforced by the magnitude of the corresponding estimated coefficients. The robustness of our results was further confirmed through the estimation of a Structural Equation Model (SEM) with the application of the Partial Least Squares (PLS) technique.

The Impact of Information Technology in Jordan Food and Drug Administration Performance: The Mediating Role of Knowledge Management Processes

The Impact of Information Technology in Jordan Food and Drug Administration Performance: The Mediating Role of Knowledge Management Processes

Role of Knowledge Management Process in Fostering Employee Performance: Assessing the Moderating Effect of Smart Technologies

Purposes-The Patients are considered Customers in the Healthcare sector. So, they expect high-quality services and the best employee performance. Patient’s awareness of the service's excellence in healthcare is considered one of the main factors in measuring the service's quality. Therefore, this study aims to examine the link of the knowledge management process (KMP) with the performance of the employees in the health cluster of Hail. This study also focuses on the moderating role of smart technologies between the Knowledge management process and employee performance in the case of the Hail health cluster. Design/Methodology/Approach- Data was collected from the employees of Hail health cluster, Saudi Arabia. The sample size for the data analysis is 380, and data is gathered from May to August 2023 with the help of a well-structured questionnaire. Findings are extracted with the help of Smart PLS. Findings- The results of the current study illustrate that the knowledge management process has a positive relationship with employee performance. Smart technologies help to increase the KMP and further enhance the performance of employees working in the health cluster in Hail. Research limitation/implications- This study has comprehensively examined (KMP) as an independent variable influencing employee performance. Still, upcoming examinations can use other measurements of knowledge management, such as knowledge management capabilities, knowledge management practices, etc. Furthermore, this study is limited to the service sector, so future studies can use this model for the manufacturing sector to analyse the accuracy of the model. Originality/Value - This research explains the relationship between Knowledge management processes, employee performance and smart technologies in the healthcare sector. This study attracts this sector to use smart technology because the use of technologies not only increases the knowledge management process but also enhances the work abilities of employees. Based on the findings, this study has a unique contribution in the dust of studies related to knowledge management, such as no study to date conducted using a combination of these variables. This study is the best literature for policymakers, health management and researchers.

The Role of Knowledge Management Processes in Enhancing the Quality of Banking Information Systems: An Applied Study in the Iraqi Islamic Banking Sector

The study aimed to identify the role of knowledge management processes in enhancing banking information systems in Iraqi Islamic banks (Iraqi Islamic Bank for Investment and Development, National Islamic Bank, Al-Elaaf Islamic Bank, Islamic Cooperation Bank for Investment, Al-Ataa Islamic Bank for Investment and Financing). The total number of employees in these banks was 2,300 across all branches. A random sample representing senior, middle, and executive management was selected, totaling 320 individuals. Various statistical methods were used to achieve the study objectives, relying on structural equation modeling using the SmartPLS3 software. The study reached several results, the most important of which was the statistically significant relationship. It was found that Islamic banks in Iraq have shown an acceptable level of attention to knowledge management processes. However, they still need to exert more effort in practicing knowledge generation, storage, and sharing to activate and enhance banking information systems. The study recommends that Islamic banks in Iraq provide continuous training and educational programs for employees to increase awareness of the importance of knowledge management and enhance effective practices in knowledge generation, storage, and sharing. Furthermore, the study suggests conducting future research by introducing other variables, such as financial technology and artificial intelligence, to enhance banking information systems

The Role of Knowledge Management Process in the Valorization of the Knowledge Within an Algerian Society / Case of the Center for Technological Studies and Services of the Building Materials Industry, by Abbreviation CETIM, Subsidiaries of the GICA group

This article deals with one of the managerial devices necessary for the valorization of the knowledge available to a company in order to create a strategic advantage. Through a qualitative research by single case study, our primary objective was to verify the existence and functioning of knowledge management process for the valorization of knowledge within the Center for Studies and Technology Services of the Building Materials Industry. (CETIM) Subsidiary of the Groupe Industriel des Ciments d'Algérie (GICA), then to demonstrate how it allows the transfer of knowledge from the CETIM to the subsidiaries of the same Group and consequently, obtaining a strategic advantage from knowledge transferred. Through the analysis of data collected, since the period from 2020 to 2022, in the field from two (02) methods of investigation (observation and interviews), the results showed that in addition to the managerial devices included in the literature review and set out in the conceptual framework, other operational mechanisms involved in the valorization of knowledge have been identified in the field.

Mediation of knowledge management processes in enabling strategic HR practices to achieve differentiation and cost-effectiveness

PurposeThis study explores how strategic human resource practices enhance the competitive capability of differentiation and cost-effectiveness by leveraging knowledge resources in Indian IT/software organizations. It examines the mediating effect of knowledge management (KM) processes in the relationship between strategic HR practices, competitive differentiation and cost-effectiveness capabilities.Design/methodology/approachAn online questionnaire survey collected data from 380 knowledge workers in 25 IT/software and consultancy firms. The authors checked data reliability and validity by conducting exploratory factor analysis in SPSS and confirmatory factor analysis in AMOS. The authors evaluated hypotheses using path analysis in structural equational modeling in AMOS.FindingsStrategic HR practices significantly and positively affect KM processes and competitive capabilities-differentiation and cost-efficiency. Both strategic HR practices and KM processes have a closer association with differentiation than cost-effectiveness. Knowledge management processes significantly and positively mediate between strategic HR practices and competitive capabilities. The mediation is more substantial in predicting differentiation than cost-effectiveness.Research limitations/implicationsIt is a cross-sectional study with a constrained capacity to predict accurate causal inferences; The authors call for future studies with longitudinal design and objective measures. Further studies are required to explore the impact of various strategic HR configurations on KMP to understand how different routes stimulate a particular competitive strategy. This conceptual framework can be validated across different industry types and sizes.Practical implicationsThis study provides practical insights to HR and knowledge managers regarding devising HR and KM processes to accomplish the goals of differentiation and cost-effective, competitive strategies. This study highlights that leveraging human capital for effective KM is crucial for gaining a competitive advantage.Originality/valueThe paper adds to the strategic HR and KM literature by exploring the mediating role of KM processes in enabling strategic HR processes to enhance differentiation and cost-effective, competitive strategies. It provides original empirical evidence from knowledge-intensive IT/software consultancies, particularly in India's emerging economy. It indicates the current state of HR practices adopted for optimum utilization of knowledge resources and the importance of differentiation strategy for Indian knowledge-intensive IT/software firms.

The impact of intellectual capital-enhancing HR practices and culture on innovativeness—mediating role of knowledge management processes

PurposeThe study examines the effect of human and social capital-supporting human resource (HR) practices and structural capital-supporting culture on innovativeness and the mediating role of knowledge management (KM) processes in the knowledge-intensive Indian IT sector.Design/methodology/approachUsing a quantitative approach, the authors collected data from 387 employees in 30 IT organizations via a questionnaire survey. The authors analyzed data using structural equational modeling using AMOS 26.FindingsThe results indicate complete mediation of KM processes between human capital-HR (HCHRP), social capital HR (SCHRP), bureaucratic culture (BOC) space and innovativeness. KM processes partially mediated the effect of innovative-competitive culture (IOC) on innovativeness. KM processes have a robust predictive capacity for innovativeness, suggesting that human capital-supporting HR and innovative-competitive culture significantly contribute to KM Processes and innovativeness, respectively.Practical implicationsThis study provides practical insights to HR and knowledge managers to leverage their HR practices and organizational culture for improving innovation performance in KISO.Originality/valueThe paper adds to the intellectual capital and KM literature by exploring the mediating role of the KM process in the underlying mechanism suggesting that intellectual capital can enhance HR and culture, leveraging a firm's knowledge resources for innovativeness. It fills a research gap by providing original evidence based on primary data collected from India's IT sector.

Applying Knowledge Management Processes to ‎Improve Institutional Performance ‎

This study aimed to identify the role of knowledge management ‎processes in improving ‎the level of institutional performance in Cihan ‎University- Erbil, Iraq. For the purpose of ‎achieving the study objectives, a hypothesis has been formulated with two sub-‎hypotheses. The study relied on a descriptive analytical approach. The data were collected ‎by a questionnaire distributed randomly to 90 academic staff at Cihan University-Erbil ‎Campus, 74 valid responses were received. The results showed that knowledge ‎management ‎processes play an important role in improving the institutional performance ‎‎level of the institution studied. Also, the processes of ‎generating and storing knowledge ‎show have stronger correlation than the ‎processes of distributing and applying knowledge ‎in improving the institutional ‎performance level in the University. ‎The novelty of this ‏article comes from ‏its results and the set of ‎recommendations that will contribute to ‎raising the level of ‎institutional performance. ‎

The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms

PurposeThis paper aims to provide and empirically test a conceptual model in which artificial intelligence (AI), knowledge management processes (KMPs) and supply chain resilience (SCR) are simultaneously considered in terms of their reciprocal relationships and impact on manufacturing firm performance (MFP).Design/methodology/approachIn the study, six hypotheses have been developed and tested through an empirical survey administered to 120 senior executives of Italian manufacturing firms. The data analysis has been carried out via the partial least squares structural equation modelling approach, using the Advanced Analysis for Composites 2.0 variance-based software program.FindingsUsing a conceptual model validated using an empirical survey, the study sheds light on the relationships between AI, KMPs and SCR, as well as their impacts on MFP. In particular, the authors show the positive effects of the adoption of AI on KMPs, as well as the influence of KMPs on SCR and MFP. Finally, the authors demonstrate that KMPs act as a mediator through which AI affects SCR and MFP.Practical implicationsThis study highlights the critical role of KMPs for manufacturing firms that can deploy AI to stimulate KMPs and through attaining a high level of the latter might succeed in enhancing both their SCR and MFP.Originality/valueThis study demonstrates that manufacturing firms interested in properly applying AI to ameliorate their performance and resilience must carefully consider KMPs as a mediator mechanism.

The role of knowledge management processes in leveraging competitive strategies to achieve firm innovativeness

PurposeThis paper aims to examine the role of knowledge management (KM) processes in enhancing competitive strategies of differentiation and cost-effectiveness and its impact on innovativeness in knowledge-intensive service organizations (KISOs) in India.Design/methodology/approachThis study collected data from 293 employees working in Indian KISOs through a questionnaire survey. After checking for reliability and validity of data, this study tested the hypotheses by structural equation modeling using AMOS 26.FindingsThe results show that KM processes have a significant and positive relationship with competitive strategy and innovativeness. Competitive strategy partially mediates the relationship between KM processes and innovativeness. These KM processes promote differentiation and cost-effectiveness, which in turn enhances innovativeness. A differentiation strategy has a stronger positive relationship with KM processes and innovativeness than a cost-effective strategy.Research limitations/implicationsThis study's cross-sectional design limits its ability to establish a general cause–effect relationship. Even so, theoretically, the results corroborate the contingent view of KM in emerging economies such as India. The findings show the mediating role of competitive strategy on the relationship between KM and its processes with innovation and competitiveness – providing a better cost-effectiveness relationship and organizational differentiation capacity.Practical implicationsThis study suggests managers to adopt KM processes such as creation-sharing, acquisition and knowledge base enabling firms to be different and cost-effective than their competitors. This study provides evidence on how KISOs can leverage their innovativeness by using KM processes in congruence with its competitive strategy and gain competitive advantage.Social implicationsThis study emphasizes the development of KM processes in the management of KISOs, which contributes substantially to India’s economic growth via Gross domestic product and employment. On the social side, this study suggests to manage cultural issues in KM processes, arising because of presence of multi-cultural workforce and a high-power distance society.Originality/valueThis study bridges a research gap of previous studies providing empirical evidence regarding the mediating effect of competitive strategies in the relationship between KM processes and innovativeness. This study adds proof to the KM contingency view of firms, suggesting when KM processes are formulated to achieve competitive strategy; substantial benefits such as innovativeness can be realized. This study adds evidence from the emerging economy of India, where KISOs are increasingly creating value and employment.

Role of knowledge management processes within different stages of technological innovation: evidence from biotechnology SMEs

ABSTRACT Managing technological innovations in the knowledge-intensive and dynamic biotechnology industry involves the effective application of knowledge. Knowledge management has been shown to improve technological innovation capabilities, thus indirectly contributing to sustainable competitive advantage. This paper views knowledge management from a process capabilities perspective and aims to understand its role within the technological innovation process in biotechnology sector in the Netherlands. Through a qualitative and exploratory research design including 15 biotechnology case interviews, three general roles of knowledge management processes were identified: a key role, a supporting role, and a complementary role. The roles depend on the innovation phase. Four propositions are introduced and shed more light on the role of each individual knowledge management process with respect to the different innovation phases. Understanding how these processes work throughout the innovation process will provide insight for organisations on how to use knowledge management effectively to improve the innovation process performance.

Entrepreneurial Leadership and Entrepreneurial Success: The Role of Knowledge Management Processes and Knowledge Entrepreneurship.

Various leadership styles have been widely studied to understand success. However, little research has empirically explored how entrepreneurial leadership (EL) influences entrepreneurial success (ES). Moreover, the role of knowledge management processes (KMPs) and knowledge entrepreneurship (KE) have been overlooked. Thus, using a knowledge-based view theory, this study aims to determine the relationship between EL and ES, mediated through KMPs. In addition, for a better understanding, the study also used KE as a moderator. A quantitative survey method has been employed to collect data from 390 entrepreneurial venture (EV) owners, co-founders, and managers in tech-oriented ventures (IT and Software-based) operating in Pakistan. Smart partial least squares (PLS) statistical software was used to analyze the impact mechanism of EL on ES through the structural equation model. The findings revealed that EL style positively influences ES. In addition, KMPs fully mediate the relationship between EL and ES. Furthermore, KE as a moderator, strengthens the relationships between EL and the knowledge management process. Theoretically, this study has complemented and enriched research on the influence mechanism between EL and ES. Practically, this study has important implications for leaders, managers, and founders to promote KMPs to achieve ES.

Role of Knowledge Management Process in the Marketing Services of Education An Analytical Study of the College Councils Member’s Opinion in Private Universities of the City of Erbil

Role of Knowledge Management Process in the Marketing Services of Education An Analytical Study of the College Councils Member’s Opinion in Private Universities of the City of Erbil Karwan T. Rashid1 and Prof. Dr. Mahabat Noori Abdullah2 1,2Department of Business Administration, College of Administration and Economics, Sahalahaddin University-Erbil, Kurdistan Region, Iraq. 1Business and Management Department, […]

The role of knowledge management processes in reducing strategic drift within the framework of knowledge leverage strategies. An analytical study of the opinions of a sample of academic leaders at the University of Kirkuk

The role of knowledge management processes in reducing strategic drift within the framework of knowledge leverage strategies. An analytical study of the opinions of a sample of academic leaders at the University of Kirkuk

Role of Knowledge Management Process in the Marketing Services of Education An The Effects of Green Human Resource Management and Environmental Knowledge on Achieving Organizational Sustainability

Role of Knowledge Management Process in the Marketing Services of Education An The Effects of Green Human Resource Management and Environmental Knowledge on Achieving Organizational Sustainability

The role of knowledge management processes in reducing strategic drift within the framework of knowledge leverage strategies. An analytical study of the opinions of a sample of academic leaders at the University of Kirkuk

The role of knowledge management processes in reducing strategic drift within the framework of knowledge leverage strategies. An analytical study of the opinions of a sample of academic leaders at the University of Kirkuk

Analyzing the role of knowledge management process to enhance sustainable corporate performance: A mediation moderation model

In the contemporary world, green innovation (GI) is the most discussed area to enhance corporate sustainable performance (CSP) in manufacturing firms. The knowledge management (KM) process is also a key determinant of GI. Existing literature is limited to KM and its impact on CSP. This study aims to determine the effect of the KM process on sustainable corporate performance with the association of GI and absorptive capacity. The survey method was used to collect data from 250 respondents of manufacturing firms in Pakistan. Structure equation modeling was applied to collected data to obtain the results. Results show that all three dimensions of KM have a significant impact on GI. Furthermore, GI also has a significant and positive impact on sustainable corporate performance. Results further show that GI partially mediates the relationship of the KM process and sustainable corporate performance, and absorptive capacity moderates the relationship of the KM process and GI, but there was no moderating effect of absorptive capacity between the relationship of the KM process and CSP. The findings of this study will provide useful insights for experts and manufacturers. It will help to understand the role of KM in their organizational behavior by being an eco‐innovative ecological, economic, and social organization.

Abusive supervision and the knowledge worker productivity: the mediating role of knowledge management processes

PurposeDrawing upon the theoretical underpinning of knowledge worker productivity, this study aims to examine the relationship between abusive supervision and knowledge management (KM) process (creation, application and sharing of knowledge) and its impact on the knowledge worker productivity in knowledge-intensive organizations.Design/methodology/approachHypothesis were tested through PROCESS Macro in IBM SPSS v.26 on a sample of 204 employees working in banking sector of Pakistan. Confirmatory factor analysis was conducted to test the model fitness through AMOS v. 26.FindingsThe results showed that the relationship between abusive supervision and KM process (creation, application and sharing of knowledge) is negative and highly significant, i.e. greater the abusive supervision in the banking sector, the lower is the engagement in KM processes. Furthermore, there is a positive and highly significant relationship between the KM process and knowledge worker productivity. Finally, the study indicates the negative impact of abusive supervision on the knowledge worker productivity through the mediating mechanism of knowledge management processes.Research limitations/implicationsA key limitation is that the study is cross-sectional, and the findings may only be generalizable to developing countries context.Originality/valuePrevious studies have focused on supervisor–employee relationship but not in the context of knowledge worker productivity. This article fulfills this gap through understanding the impact of abusive supervision on the knowledge worker productivity in relation to KM processes (knowledge creation, sharing and application) by drawing upon the theoretical underpinning of knowledge worker productivity.