The Role of Knowledge Management Processes in Enhancing the Quality of Banking Information Systems: An Applied Study in the Iraqi Islamic Banking Sector

Abstract

The study aimed to identify the role of knowledge management processes in enhancing banking information systems in Iraqi Islamic banks (Iraqi Islamic Bank for Investment and Development, National Islamic Bank, Al-Elaaf Islamic Bank, Islamic Cooperation Bank for Investment, Al-Ataa Islamic Bank for Investment and Financing). The total number of employees in these banks was 2,300 across all branches. A random sample representing senior, middle, and executive management was selected, totaling 320 individuals. Various statistical methods were used to achieve the study objectives, relying on structural equation modeling using the SmartPLS3 software. The study reached several results, the most important of which was the statistically significant relationship. It was found that Islamic banks in Iraq have shown an acceptable level of attention to knowledge management processes. However, they still need to exert more effort in practicing knowledge generation, storage, and sharing to activate and enhance banking information systems. The study recommends that Islamic banks in Iraq provide continuous training and educational programs for employees to increase awareness of the importance of knowledge management and enhance effective practices in knowledge generation, storage, and sharing. Furthermore, the study suggests conducting future research by introducing other variables, such as financial technology and artificial intelligence, to enhance banking information systems