Role Of Employee Job Satisfaction Research Articles

The Role of Job Satisfaction in Enhancing Employee Performance and Customer Experience in the Goan Hospitality Industry: A Case Study

Purpose: This article delves into the highly competitive hospitality industry, focusing on enhancing tourism and guest satisfaction as key objectives. It specifically examines the role of employee job satisfaction in boosting staff performance and, consequently, enriching the customer experience. The research explores the intricate interplay among job satisfaction, employee performance, and customer experience within the distinctive context of Goa's hospitality sector. Renowned as a top tourist destination in India, Goa's hospitality industry presents unique features and challenges, offering a rich ground for in-depth analysis. The primary aim of this study is to investigate and elucidate the relationships among job satisfaction, employee performance, and customer experience, uniquely framed within Goa's hospitality landscape. Design/Methodology/Approach: This case study employs a carefully selected sample of 300 professionals actively engaged in Goa's hospitality industry. The Thurstone Case V Scaling method is utilised to accurately measure the facets of job satisfaction, enabling precise quantification of attitudes on an interval scale. Furthermore, the study incorporates the chi-square test of independence to identify and analyze the interrelations and dependencies among employee performance, job satisfaction, and customer experience outcomes. This methodological approach is designed to provide robust and reliable insights into the dynamics of the hospitality sector in Goa. Findings/Result: The comprehensive analysis of the collected data through chi-square testing and Thurstone scaling has yielded significant insights. Thurstone scaling effectively highlighted varying degrees of consensus and dissent among participants, providing a layered perspective of their attitudes towards job satisfaction. In contrast, the chi-square analysis revealed a notable statistical relationship between job satisfaction, employee performance, customer experience outcomes, and tenure, underscoring their mutual interdependence. Additionally, the presence of a linear trend was established via the Linear-by-Linear Association test. These findings collectively deepen our understanding of the interplay between these elements within the Goan hospitality industry. This study enriches the existing body of knowledge and has practical implications for similar domains, offering valuable insights for future research and industry practices. Originality/Value: This study aims to provide nuanced insights with the potential to transform practices and guide strategic decision-making in the Goan hospitality sector. By elucidating the interrelations between job satisfaction, employee performance, and customer experience, it seeks to deliver actionable recommendations for stakeholders in the industry. The goal is to enhance service quality, employee contentment, and customer loyalty, thereby contributing significantly to one of India's premier tourist destinations. This research stands out for its targeted focus on the unique dynamics of Goa's hospitality industry, offering valuable contributions to both academic and practical realms. Paper Type: Case analysis type study

The effects of smart human resources 4.0 on employee job effectiveness: The mediating role of employee job satisfaction

The aim of this study is twofold. First, to explore the effect of smart human resources (HR) 4.0 practices on employee effectiveness. Second, to investigate the mediating role of employee job satisfaction in the relationship between these two latent variables. Distributing a questionnaire to gather data from a sample of HR managers and employees in Ministry of Digital Economy and Entrepreneurship, the results point out that smart HR 4.0 practices as a whole construct represent a significant predictor of employee job effectiveness as measured by employee performance based on their personal, social, methodological, and technical skills. As well, the results revealed that smart HR 4.0 embodies a significant predictor of employee job satisfaction. The results found a significant effect of the latter on employee job effectiveness, a significant mediating role of employee job satisfaction was established. The study provides a theoretical basis for further studies on such effects as well as an empirical ground from which companies could start to boost employee satisfaction and effectiveness through smart HR 4.0 technologies.

Pengaruh Kreativitas terhadap hubungan Kepuasan Kerja dan Kinerja Karyawan pada Koperasi di Kecamatan Denpasar Utara

Maximum cooperative management has an impact on cooperative performance that is getting better and healthier. Management of human resources in cooperatives is a way to improve cooperative performance. From the development of cooperatives and the results of interviews with cooperative employees about creativity that tends to be low, job satisfaction is lacking and employee performance is low, it will be very important and it is necessary to do research. Research respondents totaled 60 people, with a sampling technique that is non-probability sampling and analyzed using Smart PLS. The results and discussion of the data in this study indicate that the performance of employees at cooperative institutions in the North Denpasar sub-district is strongly influenced by the level of creativity and the role of employee job satisfaction itself. From these results, it is suggested that cooperative institutions in developing their businesses should be based on the value of creativity in providing services to the community, considering that cooperative institutions currently have almost the same service concept so they need to be supported by a dimension of creativity that provides innovation value in competition.

The Role of Employee Job Satisfaction: Work Discipline and Work Environment

This study was conducted to determine and analyze the effect of work discipline and work environment on employee job satisfaction at PT. Perkebunan Nusantara III (Persero) Medan. The population in this study were all employees of PT. Perkebunan Nusantara III (Persero) Medan in the Human Resources (HR) section, totaling 44 people. Sampling using a saturated sample that is using the entire existing population as a sample. Data collection techniques using questionnaires and interviews. The data analysis technique used multiple linear regression, hypothesis testing, and coefficient of determination. The results of this study indicate that work discipline has no significant effect on employee job satisfaction, while the work environment has a significant effect on employee job satisfaction. Simultaneously, this study proves that work discipline and work environment have a significant effect on employee job satisfaction at PT. Perkebunan Nusantara III (Persero) Medan.

Emotional Intelligence and Project Success in Construction Projects

Project complexity either technical or human in any project leads to a substantial increase in the challenges faced by the project managers. Draw upon the affective event theory, the research intentions to explore the nexus between emotional intelligence (EI) and project success (PS) with a mediating role of employee job satisfaction (JS). Data was collected by distributing 500 questionnaires among the construction sector project workers from which 356 employees responded. Results of the study revealed that EI has a significant influence on PS, whereas JS partially mediates the linkage between EI and PS. Hence, from the results, it is enough evidence to state that project managers (PM) should be well-aware of the concepts pertains to EI so that they can initiate more human cum project-oriented programs to make a project successful in multifaceted project conditions.

Corporate Social Responsibility and Organizational Performance: Mediating Role of Employee Job Satisfaction

Abstract The study assesses the relationship between corporate social responsibility (CSR) and organizational performance of the companies listed on Ghana Stock Exchange (GSE). It further investigates the mediating effects of employee satisfaction on the relationship between CSR and OP. The survey data was collected from 246 responses, comprising junior and senior staff, senior level managers who are in charge of the day-to-day running of the companies and they are in the position to provide adequate and sufficient information with regards to the companies. A SmartPLS (version 3.2.3) was used to analyse the data. The findings of the study show that CSR activities significantly and positively influence organizational performance. This influence is found to be pronounced especially when CSR activities are deliberately exercised toward internal stakeholders. A positive relationship was found between CSR and ESAT, while ESAT also influence OP positively.

The Relationship between Extrinsic Rewards and Employee Performance: A Mediating Role of Employee Job Satisfaction

The Relationship between Extrinsic Rewards and Employee Performance: A Mediating Role of Employee Job Satisfaction

Succession planning and employee commitment of non-academic senior staff of the University of Cape Coast: the moderating role of employee job satisfaction

Succession planning and employee commitment of non-academic senior staff of the University of Cape Coast: the moderating role of employee job satisfaction

Succession planning and employee commitment of non-academic senior staff of the University of Cape Coast: the moderating role of employee job satisfaction

The purpose of this study is to examine the effect of succession planning on employee commitment among non-academic senior members in the University of Cape Coast. The study adopted a quantitative ...

A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

This study attempts to investigate the linkage of human resources management practices with customer satisfaction through intervening role of employee job satisfaction. The study also examined the moderating role of procedural justice between human resource management practices and job satisfaction. A conceptual model with four hypotheses was developed and two-source field data were collected from paramedical staff members and patients ( n= 228, dyads) working in the health care sector of Pakistan. Results indicate that full mediation where job satisfaction fully mediates between human resource management practices and customer satisfaction. Furthermore, moderated regression analysis also proved the significant moderating role of procedural justice between human resource practices and job satisfaction. The findings of the study provide useful insights to evaluate and improve human resource management practices for the wellbeing of the employees and to enhance the customer satisfaction.

Management Characteristics as Determinants of Employee Creativity: The Mediating Role of Employee Job Satisfaction

Purpose/Research Question: Managers of organizations play a significant role in promoting sustainability by enhancing employee job satisfaction and employee creativity. Despite the number of studies on employee job satisfaction, much remains unknown regarding the mediating role of employee job satisfaction in the relationship between management characteristics (such as supervisor humility and abusive supervision) and employee creativity. Thus, the purpose of this study is to investigate how the links between supervisor humility, abusive supervision, and employee creativity are mediated by employee job satisfaction. Design/Methodology: We collected data from 352 highly skilled employees of manufacturing organizations in the Republic of Korea by conducting an online survey. A structural equation modeling procedure was used to evaluate the validity of the proposed hypotheses. Findings/Results: The results demonstrated that supervisor humility is positively related to employee job satisfaction, while abusive supervision is negatively related to employee job satisfaction. The findings also indicated that employee job satisfaction mediates the relationships between supervisor humility, abusive supervision, and employee creativity. Originality/Value: This work is the first to evaluate employee job satisfaction as a mediator of the link between characteristics of management (such as supervisor humility and abusive supervision) and employee creativity.

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

Purpose– This study aims to extend emotional labor theories to the customer outcomes by examining a theoretical model of how emotional labor performed by the service worker affects customer satisfaction in a mediated way.Design/methodology/approach– Structural equation modeling analyses partially support for our hypotheses from 282 dyadic survey data [i.e. service interactions customers (seniors) and service employees (caregivers)] from a home caregiver firm in South Korea.Findings– The results of our study found that employee’s emotional regulation strategies of deep acting and surface acting differentially affect customer satisfaction, and that employee’s job satisfaction mediates the relationship between employee’s emotional regulation strategies and customer satisfaction. More specifically, the relationship between surface acting and customer satisfaction is fully mediated by employee’s job satisfaction, whereas the relationship between deep acting and customer satisfaction is partially mediated by employee’s job satisfaction.Originality/value– Our study is the first to provide an empirical test of how employee job satisfaction mediates the relationship between employee emotional labor and customer satisfaction in service interactions. This research sheds light on the crucial role of employee job satisfaction that can be an important consideration to boost service quality and customer satisfaction by facilitating employee emotional labor.

The role of employee job satisfaction in strengthening customer repurchase intentions

Purpose– The purpose of this paper is to examine the role of front line employee job satisfaction in customers ' behavioral intentions.Design/methodology/approach– Research design is nested with data collected from both first line employees and customers. Data are collected from multiple branches of a single bank to eliminate the possibility of other parameters such as design of operations and physical evidence from masking the true effects of the variables under investigation.Findings– Employee job satisfaction influences a customer ' s perception of quality, customer satisfaction and the development of high relational switching cost. Hence the effect on repurchase intention is indirect but significant and strong while moderated by branch size and age of the employee.Research limitations/implications– The degree of employee job satisfaction is a resource of strategic nature for these companies aiming to improve customer retention rates. Such companies should protect their ability to build employee job satisfaction and restrain themselves from policies that threaten to slim down the satisfaction their employees derive from their job.Originality/value– Using a hierarchical research design, this is the first study that manages to establish the relationship between employee job satisfaction and customers ' behavioral intentions while eliminating the effect of complementary marketing mix parameters such as operations design effectiveness and aesthetics.

The link between organizational learning culture and customer satisfaction

PurposeThe aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter‐relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual‐level variable (educational level) to see if it exerts possible moderating effects on the aforementioned relationships.Design/methodology/approachA structured questionnaire was used to collect data from employees in three companies that belong to different service sectors (port, supermarket and automobile repair service). A sample of 437 usable questionnaires from first line employees was collected. Regression analysis, including a moderated mediation analysis, was used to examine the relationships.FindingsThe results confirmed the mediating role of employee job satisfaction on the relationship between organizational learning culture and customer satisfaction. In addition, this study empirically supported the premise that the indirect effect of organizational learning culture on customer satisfaction via employee job satisfaction will be stronger when employee education is at a high level than when employee education is at a lower level.Originality/valueThis study highlights that when the employees are supported by their organization's culture, not only are they provided with new knowledge and skills, but they are also more likely to be satisfied by their jobs. This spurs them to offer high‐quality services that will satisfy their customers' needs.

The Job Satisfaction-Productivity Nexus: A Study Using Matched Survey and Register Data

The authors examine the role of employee job satisfaction in Finnish manufacturing plants over the period 1996–2001 to determine the extent to which it affects establishment-level productivity. Using matched data on job satisfaction from the European Community Household Panel (ECHP) and information on establishment productivity from longitudinal register data linked to the ECHP, they estimate that the effect of an increase in the establishment's average level of employee job satisfaction on productivity is positive, but its magnitude varies depending on the specification of the model. The authors use an instrumental variables point estimate and find that an increase in the measure of job satisfaction by one within-plant standard deviation increases value-added per hours worked in manufacturing by 6.6%.