Abstract
The Relationship between Extrinsic Rewards and Employee Performance: A Mediating Role of Employee Job Satisfaction
Highlights
Malaysians’ love for food has created a massive market in the food and beverage (F&B) industry
Extrinsic rewards provide extrinsic motivation and more reliable with employee job satisfaction, and overall performance of the F&B Industry. This is because, this study investigates the relationship between extrinsic rewards, job satisfaction, employee performance of the Food and Beverage Industry in Sunway city of Malaysia
Discussion and Limitation of the Study This study is examining the relationship between extrinsic rewards, job satisfaction, employee performance among employees of the food and beverage industry at Sunway city
Summary
Malaysians’ love for food has created a massive market in the food and beverage (F&B) industry. The second highest contributor was event catering offerings with 106,701 persons or 11.1 per cent (2015: 11.2%), followed by the aid of beverage services with 93,110 persons or 9.7 per cent (2015: 9.2%) (Department of Statistics Malaysia, 2018). According to Hall (2010), the front-line employees have contributed immediately to an organization’s competitive advantage, and it will be a serious impact on its bottom line. He stated that the employees’ work performance in the food industry would directly lead to customer satisfaction or dissatisfaction in view that they are the ones who face directly with customers. Dienhart and Downey (1992) mentioned that “Service-oriented personnel are important to every job in a food service organization due to the fact they promote the organization's public image and the quality of life in the workplace”
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