Background: In the last decade, Kenyan insurance companies have faced increased competition, changing consumer needs, and globalization which have potential adverse effects on service delivery. Despite the various initiatives that have been undertaken to resolve such challenges, there is evidence of delays in the processing of insurance claims, low claims settlement ratio and policy processing time. Therefore, this research focused was examining how cultural alignment impact service delivery within the Nairobi City County insurance industry in Kenya. It was anchored on, theory of dynamic capabilities, and service delivery dynamic theory. Employing a descriptive research design, the study encompassed 56 insurance companies, with a target population of 203 functional heads in finance, marketing, human resources, and customer service across these firms. Materials and Methods: Slovin's formula was employed to help determine the appropriate sample size while a combination of simple random and stratified random sampling were utilized in drawing the respondents. For gathering of data, structured questionnaire was deployed for both the piloting and actual undertaking of the research. The piloting was conducted in Britam Insurance Company with a sample size of 10%. The research instruments yielded both quantitative and qualitative data that was then analyzed appropriately for a comprehensive exploration of the possible statistical links among the variables. Descriptive results were then presented through frequency distributions, means, percentages, standard deviations and means. Deeper analyses involving inferential tests like the regressions tests were then performed to examine the presence or absence of statistical associations among the variables. Findings were summarized in bar charts, tables and pie charts. Results: The study found that cultural alignment was established to positively influence delivery of services among the insurance companies. Conclusion: The study therefore made recommendations on the need to conduct regular training sessions to ensure clarity and transparency in decision-making, fostering a collaborative culture that empowers employees at all levels. In addition, leaders should actively model desired behaviors and traits, creating a role model effect that encourages employees to embody these values
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