Failure mode and effect analysis (FMEA) is an effective quality management tool used to improve product quality and reliability. However, with the application of FMEA, its shortcomings are exposed regarding risk assessment, weight determination, and failure mode risk prioritization. This paper proposes a new FMEA model using VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method based on the Interval-valued linguistic Z-numbers (IVLZNs). Specifically, IVLZNs and the Interval-valued linguistic Z-numbers weighted arithmetic averaging (IVLZNWAA) operator are used to evaluate and aggregate risk information of failure modes; the maximum deviation method is used to determine the weight of risk factors; the IVLZNs-VIKOR method is used to determine the risk priority of failure modes. Then, a numerical example is given to verify the effectiveness of the proposed model. Finally, a comparative analysis is made to demonstrate the feasibility and rationality of the proposed method.
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