Retail Organizations Research Articles

THE RELEVANCE OF SUSTAINABILITY IN DAY TO LIVING BY WAY OF ORGANIC CONSUMPTION: A DETAILED STUDY ON THE CONSUMER BUYING BEHAVIOUR OF ORGANIC PRODUCTS IN MUMBAI.

Organic products like body care or food products are trending in the market for their originality, nutritional value and long term benefits to its users or consumers. Though this trend is observed we are keen to know about the exact sentiments or feelings of consumers while purchasing the products and after using them. Are these products successful in building their organic value and consumers positive perception towards them? What are the trust building or reducing factors for these organic products? And many other aspects of consumer behavior in order to understand their motive and motivation behind selecting organic products and services. This paper is our sincere effort towards understanding the position of these organic products in consumers mind and in actual market through the consumer behavior sentiment analysis approach. KEYWORDS: Organic product, Consumer Behavior, Health benefits, Consumer Perception, Organic Retailing. Organic food, Sustainable living.

Implementation of a food retail intervention to reduce purchase of unhealthy food and beverages in remote Australia: mixed-method evaluation using the consolidated framework for implementation research

BackgroundAdoption of health-enabling food retail interventions in food retail will require effective implementation strategies. To inform this, we applied an implementation framework to a novel real-world food retail intervention, the Healthy Stores 2020 strategy, to identify factors salient to intervention implementation from the perspective of the food retailer.MethodsA convergent mixed-method design was used and data were interpreted using the Consolidated Framework for Implementation Research (CFIR). The study was conducted alongside a randomised controlled trial in partnership with the Arnhem Land Progress Aboriginal Corporation (ALPA). Adherence data were collected for the 20 consenting Healthy Stores 2020 study stores (ten intervention /ten control) in 19 communities in remote Northern Australia using photographic material and an adherence checklist. Retailer implementation experience data were collected through interviews with the primary Store Manager for each of the ten intervention stores at baseline, mid- and end-strategy. Deductive thematic analysis of interview data was conducted and informed by the CFIR. Intervention adherence scores derived for each store assisted interview data interpretation.ResultsHealthy Stores 2020 strategy was, for the most part, adhered to. Analysis of the 30 interviews revealed that implementation climate of the ALPA organisation, its readiness for implementation including a strong sense of social purpose, and the networks and communication between the Store Managers and other parts of ALPA, were CFIR inner and outer domains most frequently referred to as positive to strategy implementation. Store Managers were a ‘make-or-break’ touchstone of implementation success. The co-designed intervention and strategy characteristics and its perceived cost–benefit, combined with the inner and outer setting factors, galvanised the individual characteristics of Store Managers (e.g., optimism, adaptability and retail competency) to champion implementation. Where there was less perceived cost–benefit, Store Managers seemed less enthusiastic for the strategy.ConclusionsFactors critical to implementation (a strong sense of social purpose; structures and processes within and external to the food retail organisation and their alignment with intervention characteristics (low complexity, cost advantage); and Store Manager characteristics) can inform the design of implementation strategies for the adoption of this health-enabling food retail initiative in the remote setting. This research can help inform a shift in research focus to identify, develop and test implementation strategies for the wide adoption of health-enabling food retail initiatives into practice.Trial Registration.Australian New Zealand Clinical Trials Registry ACTRN 12,618,001,588,280.

Impact of customer-centric approach and customer dissatisfying cost on supply chain profit under price competition

Purpose The purpose of this study is to provide a unique competitive advantage to businesses in providing a wide range of products to prospective customers. To the best of the author’s knowledge, there is no study to discuss the impact of customer-centric retailing on total supply chain profit under price competition between organized and unorganized retailers. Design/methodology/approach This paper considers a supply chain comprising of organized and unorganized retailers and a single manufacturer. This paper proposes three mathematical models considering a customer-centric approach in a competitive environment. Stackelberg game is used to examine how members of the chain interact, and Nash equilibrium was used to find optimal strategies for players under different customer-centric approaches. Findings The results show that the total supply chain profit is higher when both organized and unorganized retailers use a customer-centric approach independently instead of collaborating process. The result, in addition, establishes that when the dissatisfying cost exceeds a certain threshold (1.5), the total profit is higher for the organized customer-centric effort model compared to the other two models. Originality/value The main contribution of the study is to examine the effect of customer-centric retailing, considering dissatisfying costs on supply chains profit and individual decision-making under price competition between organized retailers and unorganized retailers. The authors developed different mathematical models in the different customer-centric approach.

Violated contracts, inadequate career support, but still forgiveness: Key organizational factors that determine championing behaviors

AbstractTo establish how and when psychological contract violations steer employees away from championing behaviors, this study addresses the mediating role of beliefs about inadequate career support and the moderating role of forgiveness climates, as perceived by employees. Survey data from 208 employees of a retail organization, along with a simultaneous estimation of mediation and moderation effects (Process macro), reveal that a sense of organizational betrayal undermines efforts to mobilize support for innovative ideas, because employees critique employers for offering limited career support. Perceptions of an organizational climate that forgives mistakes mitigate this harmful process. For championing research, this study unpacks an unexplored link between psychological contract violations and championing efforts, influenced by career‐related adversity and organizational forgiveness. For practitioners, it pinpoints the danger that employees who feel betrayed might inadvertently make things more difficult, because they react with work‐related complacency. Organizations should create benevolent internal environments to diminish this danger.

Examining trust, self-efficacy, and technology acceptance in the Philippines’ e-commerce sectors

Despite intensified use of information and communication technologies (ICTs) supporting increased demand for online services, some entities are still unable to take full advantage of their benefits. This is mostly due to differing degrees of ICT adoption and of appreciation of what ICTs can do. This research, utilizing a UTAUT-based theoretical framework integrated with trust, self-efficacy, perceived risk, anxiety, and utilitarian and hedonic motivations, provides additional insights on the contextual differences that are present within e-commerce use. Analyzing data from 997 Philippine respondents across websites and mobile apps and across retail, banking, food services, and tourism booking organizations through structural equation modeling (SEM) yielded consistently favorable influences of self-efficacy and hedonic motivations, as well as interesting insights on the factors influencing attitudes and intentions towards using these e-commerce platforms. These results open several theoretical and practical implications and suggestions emphasizing a more directed, rather than blanket, approach in managing e-commerce technologies depending on the context.

Towards retail innovation and ambidexterity: insights from a Swedish retailer

PurposeIncumbent retail organisations need to develop new capabilities to adapt with the increasingly competitive retail landscape. Despite the growing relevance of innovation in retail practice, the strategic management of innovation in retailing is still vastly under-researched. This explorative study thus aims to investigate how incumbent retail firms can organise for innovation from an organisational ambidexterity perspective.Design/methodology/approachA single-case study of an established Swedish retail firm was conducted from December 2016 to July 2018 and followed up in June 2021. The authors followed the process of implementation of organisational changes aimed to increase innovation in the company, particularly the introduction of a digital marketing initiative and a corporate innovation hub. Data collection was based on nine semi-structured interviews and participant observations and unstructured interviews from 13 meetings and workshops. An abductive approach to data analysis was followed, iteratively comparing theoretical concepts and empirical data using open, axial and selective coding to distil findings into aggregated themes.FindingsGiven the inherently limited formalisation of innovation processes in most retail organisations, structural ambidexterity appears to be necessary when the aim is radical, strategic retail innovation. Structural mechanisms are able to safeguard the space and resources to focus on long-term research and projects with higher risk and uncertainty; however, integration of innovation activities to the mainstream organisation is critical. Pursuing contextual ambidexterity, wherein instead of structural solutions, employees are empowered to divide employees' time between innovation-related and efficiency-related tasks, is more likely related to retail innovations that are incremental and operational.Originality/valueThe paper contributes to the emerging topic of strategic management of innovation in retailing, by explicating how incumbent retailers can organise for innovation depending on the type of innovation that is aimed for, using organisational ambidexterity as a novel perspective.

Investigating the revised international marketing strategies during COVID-19 based on resources and capabilities of the firms: A mixed method approach

This paper aims to identify the revised international marketing strategies in communication during the COVID-19 pandemic by utilizing the firm's resources and capabilities. We conducted in-depth interviews and a questionnaire survey with key stakeholders of retail organizations which changed their digital marketing strategies during COVID-19. The data is collected from 587 respondents from different parts of the world through resource orchestration theory. The qualitative findings support a high degree of association among the firm’s resources and capabilities, leveraging processes based on the revised international marketing strategies during the COVID-19 pandemic. We have developed a conceptual model based on these findings with six variables: leveraging process of the firm’s capabilities information technology-related resources; information technology-related capabilities, dynamic capabilities, environmental uncertainty, and leveraging process of the firm’s resources. However, environmental uncertainty and leveraging of the firm’s resources were not influential in forming digital marketing strategies during COVID-19. This study proposes a new process for international marketing managers in business organizations to restructure the resources within their organizations by creating new capabilities and leveraging them.

Extra-terrestrial landings: An ethnographic account of doing ethnography

The field site is the retail showrooms of a fast-expanding organized retail company selling budget eyewear products across shopping malls and high streets of urban India. Through a thick description of 14 months of ethnographic fieldwork – arriving, forging social relations, recording and writing – this article traces the practical, ethical and epistemological paradoxes in doing ethnography. The article identifies these paradoxes as inherent to ethnography given its radical intent. Not studying them as limitations or failures, the article makes the case for a more honest and critical reckoning with these internal contradictions by making them more present in ethnographic practice and writing. It is argued that in so doing we enrich our understanding of the complex and contradictory social worlds we inhabit and study.

Management practices in retail trade companies in the east region of the city of Porto Alegre (RS)

Purpose: To identify the managerial accounting practices used in retail organizations in the Eastern Region of the city of Porto Alegre (RS). Moreover, study the effects of the Covid-19 pandemic and the importance attributed to financial reports and management instruments and data analysis systems for taking decisions. In a complementary way, the effect of the Covid-19 pandemic and the importance attributed to financial reports and management instruments and data analysis systems for decision making are investigated.
 Methodology: Descriptive research with a quantitative approach, it performed a data collection through a questionnaire with the owners/partners, administrators and employees of retail organizations in the region object of the study, totaling a non-probabilistic and accessibility sample of 26 companies. The questionnaire contemplated the profile of the respondents; management data; importance and use of management instruments and financial reports; and open questions to collect additional information.
 Results: Companies are on average micro-companies, with centralized decisions, with a few use of managerial instruments and they comprise accounting as a support for the tax area. The least used management tools are the Balanced Scorecard and product life cycle, and some companies do not even use basic operational and financial controls, such as inventories, accounts payable and receivable, and strategic plan. Also, they attach greater importance to managerial instruments than they use them.
 Contributions of the Study: Based on the perception of importance of financial reports and management tools, low level of training of managers, a few knowledge and use of management practices, therefore that more complexity of management tools, less importance attributed by managers to them.

Factors Affecting the Adoption of Emerging Technologies in Last-Mile Delivery in the Retail Industry

Researchers concur that last-mile delivery is the most difficult part of the logistic business. The objective of the study is to explore factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. The study conducted a systematic literature review of qualitative secondary data from peer-reviewed articles published from 2014 to 2019 on factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. A quantitative content analysis was used to analyse the secondary data. The technology, organisational and environmental (TOE) theoretical framework was a lens analyse secondary data from literature factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. The results show that availability was the dominant technological factor that affect the adoption of emerging technologies in last-mile delivery within the retail industry. The results suggest that retail organisations tend to adopt emerging technologies based on their availability. The organisation's strategies were the dominant organisational factor were the dominant factor that affect the adoption of emerging technologies in last-mile delivery within the retail industry. The results suggest that retail organisations tend to adopt emerging technologies if they have organisational strategies. The results suggest competition plays a major role in retail organisations adopting emerging technologies in last-mile delivery. The study contributes to the existing body of knowledge on the adoption of emerging technologies that can solve the problem of high costs in last-mile delivery.

Impact of Brand Association on Brand Equity in Organized Retail Sector

The development of organized retail chains has had an enormous impact on changing consumer behaviour and brand dynamics in the retail sector in recent years. Research on brand equity has acquired substantial importance in the current competitive market situation. Brand equity is regarded as a required part of marketing strategies. It is essential to develop a strong bond with customers to gain a long-term customer base, so the study of different factors affecting consumer decision making becomes very important for marketers. Brand association is a link that buyers draw in their mind between their brand and an urge, interpretation, feeling, moment, someone, search, or interest. Buying judgments are significantly prompted by this linkage, which could be immediately favorable or unfavorable. Consumers’ overall opinions and relationships with a brand are represented by brand equity. Brand association can add value by facilitating knowledge repossession procedures, distinguishing brands, giving ways to purchase, and developing good feelings. Marketing must create and sustain effective sentimental bonds with consumers to gain their trust in the firm. Brand awareness helps customers develop strong attachment over an extended time period. Retailers may evaluate and supervise their brand’s opinion to establish a competitive edge for increasing customer loyalty and preference by understanding consumer brand equity. The intention of the research was to attain the association between brand association and brand equity in the organized retail sector. The research was conducted utilizing the survey technique incorporating the Likert Scale to collect the primary data from Jaipur city, the capital of Rajasthan State of India. The relationship between brand association and brand equity was conceptualized based on existing research in the organized retailing sector, and data were collected using a structured questionnaire. For the study, responses from 225 customers were collected using the convenience sampling method. The outcomes of the analysis show a direct and significant relationship between brand associations and brand equity in the organized retail sector. The study will help marketers to include strategies related to brand association and brand equity in their marketing campaigns to connect more with customers to increase their repurchasing of brands.

МАРКЕТИНГОВІ ДОСЛІДЖЕННЯ ПОВЕДНІКИ СПОЖИВАЧІВ СНЕКІВ

Тask statement. The purpose of the article is Marketing research of consumer behavior and preferences of snacks on the market of Ukraine. The method of researching the set goals is questionnaire. Based on the obtained data, a model of snack consumer behavior is formed. Research results. Consumer preferences when choosing snacks were studied and it was established that the most popular types of snacks are: sweet snacks, seeds, chips and crackers. According to the results of the survey, consumers consider sweet and salty as the most favorite flavors of snacks. The most significant factors influencing the choice of snack consumers were identified: price, taste and quality. Research has proven that for most consumers of snacks, price is of significant importance. Therefore, snack manufacturers need to constantly develop and implement measures to improve pricing policy. According to respondents, Internet advertising, word-of-mouth radio, and point-of-sale advertising are effective channels of advertising. The main goal of communication activities, according to the respondents, is information. The majority of respondents can purchase a product under the influence of certain communication measures. In the course of the study, it was found that consumers most often buy snacks in large retail organizations, stores near the house, as well as in kiosks and roadside cafes. The possibility of offering natural fruit and vegetable chips to the market was studied and it was established that the majority of respondents will buy new types of fruit and vegetable chips. Conclusion. Based on a thorough analysis of the survey results, a model of the behavior of snack consumers was developed. It should be noted that marketing research of consumer behavior should be carried out on a permanent basis. Only such a detailed study of consumer behavior will allow businesses to retain their consumers and turn them into regular customers, increasing their level of satisfaction, engagement and loyalty.

A review of factors reducing waste in the food supply chain: The retailer perspective

This research unifies previous studies and provides a critical review of the factors affecting the volume of food waste across food supply chains from a retailer perspective. Particularly, it focusses on analyzing the positive factors that contribute to the reduction of food waste. A systematic review was employed using a combination of methods including the three macro-stages (planning the review, conducting the review, and reporting and dissemination) and the PRISMA statement. As a result, 175 journal articles were selected, and the influences identified are analyzed from the angle of the Triple Bottom Line (TBL) and the Organizational theory. The search yielded forty-four unique factors that help reduce food waste. These were grouped into twelve broader categories and further classified under the three dimensions of the macro-environment, the microenvironment, and the internal environment of the retail organization. Food retailers occupy a unique position to drive other members across the supply chain (SC) to reduce food waste. The research contributes to the waste food body of knowledge and can help to guide the decisions of both retailers and stakeholders seeking to reduce food waste in the SC. • Food waste in the supply chain is rarely examined from a retailer perpective • Food retailers occupy a unique position to drive other members across the supply chain to reduce food waste • There 44 recognisable factors that can influence food waste, grouped into 12 categories.

Predicting the Frequent Item Sets for Supermarket Data

This Python notebook uses the Apriori algorithm to analyze datasets from various supermarkets, retail organizations, and minimarkets, resulting in a more accurate analysis of customer behaviour and better product prediction and forecasting. The dataset that is used in this model typically involves customer purchases in supermarkets or any other organization. The datasets contain item details as well as the number of transactions purchased by customers. This model can be used by retailers and supermarkets of all sizes in both urban and rural areas. This algorithm implementation enables accurate forecasting and allows products to be sold efficiently and profitably in stores. Supermarkets, for example, can use the resulting data to forecast future sales volume using a variety of machine-learning techniques. It displays the most frequently purchased items or associated items by the user. This prediction is primarily focused on figuring out the rules of the association. It identifies the set of items or attributes that occur together or frequently in the dataset using association rules. If this apriori model meets a minimum threshold value for support and confidence, it produces a set of items known as a frequent itemset. This Python notebook implements a prediction model based on the apriori algorithm, which improves the efficiency of level-wise generation of frequent item sets by utilizing an important property known as the Apriori property, which aids in reducing the search space.

Analysis of Pharmaceutical Market of Glucocorticosteroids in the Kyrgyz Republic

This article presents the results of a study of the pharmaceutical market for glucocorticosteroids in the Kyrgyz Republic. Objects and Methods. The objects of the study were: The State Register of Medicines, price lists of pharmacy retail organizations. Research methods: during this research we used the methods of content analysis, observation, comparison, grouping, ranking, as well as structural and logical analysis. Conclusions. To date, 86 glucocorticosteroids trade names are officially allowed for use in the Kyrgyz Republic, taking into account the assortment variety; the leading type of dosage forms are liquid dosage forms, accounting for 46.5%; in the structure of supplies by country — the manufacturer is dominated by drugs from non-CIS countries — 57%, by the number of glucocorticosteroids supplies, the leaders are Turkey and Russia — 23.2% each (20 drugs each under trade names); the main glucocorticosteroids segment — 33% (28 trade names) is purchased at a price of over 500 soms ($6) per package.

Work stress, technological changes, and job insecurity in the retail organization context.

The study intends to investigate the relationship between work stress and job insecurity, as well as technological changes and job insecurity, with job satisfaction acting as a mediator. The study was conducted among Pakistani retail industry employees using survey questionnaires distributed online and in stores. The sample was composed of 262 retail workers from the FMCG and shopping mall industries. The responses were screened using the statistical software tool SPSS, and hypotheses were examined through SMART-PLS. The findings show that work stress has a strong relationship with job insecurity; additionally, the relationship appears to be statistically significant (β = 55.7%, p < 0.05), indicating that there is an increased level of job insecurity if work stress is increased. However, technological advancements showed less influence on job insecurity and had statistically insignificant results (β = 5.9%, p > 0.05). This demonstrates that many technological changes cause high levels of job insecurity because employees fear that they will be unable to cope with the changing environment. Furthermore, the mediating mechanism of job satisfaction was found to be significant, as employees with lower levels of satisfaction reported higher levels of insecurity, aiding in the narrowing of the gap in this section of the study. The study also has practical implications because the results show that the retail industry needs to act quickly to make sure workers do not worry about losing their jobs, especially now that COVID-19 is spreading like wildfire.

Comparative Evaluation of Business Intelligence Platforms for Enhanced Decision-Making in Retail Organizations

Comparative Evaluation of Business Intelligence Platforms for Enhanced Decision-Making in Retail Organizations

Bayesian Analysis for Estimation of Mediation Model in Identifying Major Impact and Bond Linkage among Customer Satisfaction, Loyalty and Behaviour Patronage Intention among Organized Retail Stores

In the world of global competitiveness, the retailers had to focus more specifically on to their marketing strategies in order to achieve greater satisfaction among their customers which in turn leads to customer loyalty. Here the researcher main objective is to find out the bond linkage and relationship between satisfaction and loyalty factors through their behavioural outcomes. Also for this research study the researcher had choosen and selected More Stores (Supermarkets) in Chennai City in the organized stores retail segment to carry out his extensive research and also he had done a descriptive research style by adopting an Probability Sampling Method and collected samples from 300 respondents. Finally researcher on going through analysis using SPSS and AMOS Software’s, it clearly reveals the close relationship and bond linkage among customer satisfaction, Loyalty and the success of these two can be revealed their positive behavioural outcomes towards the organized retail stores.

Problems of Staffing Organizations of State and Cooperative Trade in Bashkiria in 1945 to 1953

The article considers staff training in organization of state and cooperative trade in Bashkiria during the post-war economic recovery. Based on documents of the National Archive of the Republic of Bashkortostan, the article outlines the main trends in human resources policy of the Ministry for Trade and Bashkir Consumer Union in the context of the steady growth of the goods turnover, increasing the assortment, capital construction of new retail organizations. Following the abolishment of rationing, the demands for qualifications of the sales staff grew significantly. Tenders managers, shop directors, merchandisers, accountants and shop assistants had to meet the growing public demands, examine the changes in the structure of demand among people in the city and in the countryside. Their training was provided by cooperative polytechnics, and School for Sales and Cooking. Apart from that, there were training courses and seminars on various aspects of trade. Each trade organization re-certified its accountants and shop assistants. This disclosed considerable faults in the work with personnel. Incompetent people were hired by trade organizations, which led to poor sales of non-scarce goods, shortages in the sales of convenience goods as well as a growth in embezzlement and theft, of which shop assistants were accused regularly. The author comes to a conclusion that it was a lack of attention on the part of the management of the state and cooperative trade to selecting, training and distributing personnel that was one of the causes of failure of the plans for goods turnover.

Consumer Preferences of Organised Retail Outlet in Coimbatore District

Retail industry is an important source of self employment in India since a long ago. As change is the important rule of the environment. So, today, we can also see a drastic change in the retail industry too. Today, retail industry has been segregated into two parts i.e. unorganized retail industry and organized retail industry. Unorganized retail industry includes traditional kirana stores which are not registered and have not to follow any bulk of legal formalities. Organized retailing is the retailing in which the retail shop is centrally run by the registered retailer with few employees providing comfort and self service facility to the customers which attract the customers towards it. Besides, all the facilities provided by the organized retailers, customers are still attracted towards unorganized retailers too. There are different facilities and services available to the customers in unorganized retailing and organized retailing. The present study is an attempt to assess consumer preference and perception in organized retail outles in Coimbatore district.