Attribution Of Responsibility Research Articles

An Inconvenient Truth: Understanding Service Inconvenience in Digital Platforms

In today’s busy world, convenience is on the rise. On-demand services (e.g., food delivery services) promise swift solutions to our daily needs. However, limited research explores how service inconveniences (e.g., order cancelations and delays) impact consumer satisfaction, and which factors exacerbate such impact. This study addresses this gap by leveraging text analytics on a dataset of 222,371 user-generated reviews in food delivery platforms. Building on the Model of Service Convenience and Attribution Theory, we hypothesize that when consumers experience an inconvenience, it is not only what happened that matters to them, but also why they think it happened (causal attributions). Given that these two models have not been jointly tested, it is unclear how attributions moderate the effect of different service inconveniences on satisfaction. We present a scalable approach to measure service inconvenience attributions, allowing us to identify not only critical inconveniences but also a new construct: remote support inconvenience. Our results show that when stability or responsibility attributions are present, the effect of inconveniences on satisfaction can be over four or eleven times stronger (−426% and −1,140% from baseline, respectively). These insights contribute to the theoretical understanding of service inconveniences and offer actionable guidance for platforms to improve their services.

Imprinting and Workplace Well-Being among Generation Z Hotel Employees

This study investigated the dynamic imprinting processes that shape Generation Z hotel employees’ workplace well-being. An integrated research framework was built based on the insights of imprinting theory and positive psychology. Photo-elicitation interviews and narrative analysis were used as the key research techniques. Findings illuminate the dynamic processes of imprinting among Generation Z hotel employees, encompassing the formation, evolution, and outcomes of imprints which are originated from the employees’ childhood and adolescence. Six dimensions of workplace well-being, including self-drive, personalization, responsibility, tolerance, realization, and identification, are identified. The multi-dimensional workplace well-being emerges through the ongoing melting, regeneration, and manifestation of different kinds of imprints. This study offers theoretical contributions to imprinting theory, positive psychology, and employees’ wellbeing research. Practical implications are provided to attract and motivate young employees in the hotel industry.

Catch me if you can: how episodic and thematic multimodal news frames shape policy support by stimulating visual attention and responsibility attributions

Using media coverage of animal welfare as an example, this study examines how the perception of multimodal news frames shapes recipients’ visual attention, attributions of responsibility, emotions, and policy support. To investigate the mechanisms of multimodal-episodic versus thematic framing, we combined eye-tracking measurements with a pre-post survey experiment in which 143 participants were randomly assigned to an episodic or a thematic multimodal framing condition. The results show that episodic multimodal frames are viewed longer than thematic frames, elicit stronger individual and political responsibility attributions, and increase political support for stricter animal-welfare laws. Understanding multimodal framing as a multistep process, a serial mediation model reveals that episodic frames affect viewing time, which leads to stronger attributions of political responsibility and, in turn, stronger policy support. Our results support the idea of a complex interplay between subsequent stages of information perception and processing within a multimodal framing process.

When personalities collide: examining the impact of consumer and brand personalities’ interplay on brand hate development

PurposeThis study aims to propose and test an appraisal theory-based framework that depicts the impact of negatively valenced brand personality dimensions on brand hate development and the resultant outcomes of non-purchase intention and anti-brand actions. The study also delineates the moderation effect of Big Five consumer personality traits on brand personality-brand hate relationship.Design/methodology/approachAn international sample of 370 brand haters was collected and analysed with partial least square-based structural equation modelling.FindingsBoth negatively valenced brand personality dimensions of responsibility and activity are significant predictors of brand hate in consumers, and this brand hate leads to outcomes of anti-brand actions and non-purchase intention of consumers. Moderation analysis delineates that the consumer personality trait of neuroticism significantly moderates the relationship between both brand personality dimensions and brand hate. The study also established the importance of national culture in defining consumers’ behavioural intentions.Originality/valueThis study provides a novel appraisal theory-based integrated framework to understand the relationship between cognition of brand personality, brand hate emotional state and behavioural actions of consumers. To the best of the authors’ knowledge, this study is the first to consider the impact of these personality dimensions on brand hate development while assessing the interaction effect of consumer and brand personality dimensions on brand hate development.

Affective Dimensions of Compound Crises in Tourism Economies: The Intermountain Western Gateway Community of Nederland, Colorado

Affective economies align people and places according to identities and emotional capital, particularly during compound crises such as COVID-19. Through an embodied research approach, affect becomes an integral part of furthering knowledge production within crisis management to understand individual and community resilience. This research explores how affective dimensions express individual and community resilience as part of crisis and disaster management of tourism-based economies. We contribute knowledge of sustainable destination management in the context of intermountain western gateway communities (IWGCs) to center residents as primary stakeholders within conservation and resilience planning. The IWGC of Nederland, Colorado, is presented as a microcosm of change through which the lived experiences of residents during COVID-19 are analyzed. This approach embraces the potential of affective scholarship for conservation and destination planning through creative qualitative methods of inquiry. Within a crystallization methodology guided by a feminist new materialist epistemology, we incorporate residents’ creative expressions to understand how affective dynamics influenced resilience throughout compound crises. Findings are presented via three themes including affective dimensions of resilience, identity, belonging and responsibility, and affective tourism economies. Affective knowledge centering resident experiences may inform future planning for crisis and disaster management across IWGCs and other gateway communities balancing tourism, conservation, and community planning.

Apologies, Remorse, and Amends: Empirical Legal Studies Across Domains and Disciplines

The role of apologies in law is offered as an example of a topic that cuts across legal fields, and one that is quintessentially interdisciplinary. Because apologies are an often-desired response in the wake of a wrongful act, they can be significant in many legal settings. Apologies or the lack thereof affect attributions of responsibility and blame, provide information, and alter relationships. Apologies play a role in motivating or forestalling legal action, shape settlement in civilcases, influence punishment in criminal cases, provide alternate or complementary means of accountability, and impact relations among parties to conflict from the interpersonal to the geopolitical. An understanding of apologies is enriched by research conducted by legal scholars, sociologists and psychologists, economists and political scientists, historians and linguists, and criminologists, using methods drawn from each of these fields. This range of empirical research is necessary to successfully develop a better understanding of the desire for, effects of, and limits of apologies across varied legal contexts and the implications for client counseling and legal strategy, for legal reform and systems design, for political decision making, and for procedural, restorative, and transitional justice.

No place to hide: The public attribution of responsibility for policy failures of international organisations

Abstract Who is held responsible when international organisations (IOs) fall short of public expectations? Scholarship on IO blame avoidance assumes that member states can hide behind IOs. As clarity of responsibility is assumed to be lacking in IOs, public responsibility attributions (PRA) will usually target the IO rather than individual member states. We argue, by contrast, that even in complex IOs such as the European Union (EU), clarity of responsibility is not always lacking. Therefore, whether the IO in general or individual member states become the main target of public blame attributions depends on the type of IO policy failure. In cases of failures to act and failures to comply, the responsibility of individual member states is comparatively easy to identify, and they thus become the main blame target. Only in cases of failures to perform clarity of responsibility is lacking, and the IO will become the main target of public blame attributions. To assess the plausibility of this‘failure hypothesis’, we study public blame attributions in two cases of EU foreign policy failures and two cases of EU environmental policy failures.

The media's coverage and framing of hospital reforms: The case of Germany

Abstract Aim In Germany, a long-lasting debate about the need for a hospital reform, including centralisation, now resulted in reform plans. As cutbacks to essential services such as hospitals are an emotional topic, the public should be properly informed, which is a central role of the media. Based on a media analysis of a large-scale hospital reform in Denmark, showing that the media’s reporting might have had an agenda-setting effect, we analysed the media’s coverage and framing of restructuring the hospital landscape in German newspapers. Subject and methods A systematic search identified relevant articles in national and regional newspapers. The coverage between January 2018 and January 2023 was analysed regarding quantity and main theme (agenda-setting). Each article’s title and main text were analysed for tone and whether it focused on episodic (single events) or thematic (broader context) framing. Results A total of 705 newspaper articles (592 regional, 113 national) were included. Both regional and national newspapers mainly used episodic framing. Regional newspapers mostly reported on single closures of hospitals or departments. The tone of the title and main text in national newspapers was mainly negatively depicted, which applied to less than half of the articles in regional newspapers. These differences were, however, not statistically significant. Conclusion Results indicate higher agenda-setting effects in regional compared to national newspapers. However, the overall high amount of episodic framing can result in less attribution of responsibility to policy-makers, thereby conserving the status quo. To succeed, a media strategy might help to raise problem awareness among the public.

Descriptive or injunctive? The effect of sustainable normative appeals and advertising orientations on environmentally responsible consumption behavior in a collective action perspective

This research investigates the relationship between sustainable normative appeals and advertising orientations on environmentally responsible consumption behavior from a collective action perspective. It is based on attribution theory and construal level theory. The research, which involved four studies (N = 951), found that a descriptive appeal is appropriate for a product-oriented advertisement, and an injunctive appeal is suitable for a cause-oriented advertisement. The match between sustainable normative appeals and advertising orientations encourages caring and responsibility attribution, leading to environmentally responsible consumption behavior. Collective goal attributes also moderated the interaction effect, especially in the abstract collective goal, and only caring mediated the interaction between descriptive appeal and product-oriented advertisement on behavior. This study provides a new perspective and advertising strategies that can be applied to corporate sustainability marketing.

Theoretical and practical dimensions of legal responsibility in criminal justice

The present academic paper is devoted to analyzing the current challenges in the field of criminal law and justice, with a special emphasis on the development of universal standards of criminal prosecution. The primary purpose of the research is to identify the key aspects and challenges faced by modern criminal justice systems in the context of their adaptation to globalization processes and international standards. Legal responsibility is the cornerstone of national criminal justice, reflecting a set of legal principles that define the boundaries of permissible behavior and establish legal consequences for violating them. Legal responsibility in the context of international criminal justice reflects the globalization of legal norms and the interaction of international and national legal systems. The principles of fair trial enshrined in the Convention for the Protection of Human Rights and Fundamental Freedoms (hereinafter - the Convention) are an integral part of criminal justice in the member states of the Convention. The basic principles of fair trial relating to criminal prosecution are defined in Article 6 of the Convention. Challenges related to implementing the principles of justice and legality in the international context as well as opportunities for improving the mechanisms of international cooperation in this area actualize the prospects for further studies in this direction. Particular attention is paid to the analysis of various legal traditions and approaches to justice that influence the formation of universal standards of criminal justice. A deeper study of the specifics of national systems and their impact on the formation of universal legal norms is important in order to create a more harmonious and fair international justice.

Virtual versus human: Unraveling consumer reactions to service failures through influencer types

In an era where both human and virtual influencers play pivotal roles in shaping consumer behavior, understanding their influence on consumers' reactions to service failures has become an essential scholarly pursuit. This research stands at the forefront of this burgeoning field, dissecting the unique impact of human versus virtual influencers on consumer attitudes toward service failures, including forgiveness propensity, behavioral responses, and punishment intention. Through a series of experimental studies, the research uncovers a nuanced preference for virtual influencers, who elicit higher levels of forgiveness, more positive behavioral responses, and lower punitive intentions during service failures. These findings are mediated by mind perception and responsibility attribution, and are moderated by familiarity, thereby unveiling a complex interplay of psychological processes. The study's contributions transcend mere observations, offering a theoretical framework with empirical testing that integrates consumer psychology with the emergent phenomenon of virtual influencers. The insights gleaned from this research not only enhance academic understanding of the dynamics between influencer types and consumer reactions but also provide actionable strategies for marketers. By bridging theory and practice, this study carves a new path in influencer marketing research, particularly illuminating how to leverage influencer types to mitigate negative consumer reactions due to service failures.

Structural Relationship Between Attributes of Corporate Social Responsibility, Trust, and Positive Emotion in the Case of a Food Delivery Application System

Purpose: The purpose of this research is to expand the explanatory power of stakeholder theory and explore the validity of its application in the area of food delivery application systems. Design/methodology/approach: The attributes of stakeholder theory are price fairness, healthiness, environmental packaging, restaurant welfare, and delivery person welfare. The explained attributes of this work are trust and positive emotion. A total of 343 samples were used for data analysis using Amazon Mechanical Turk for data collection. This work implemented structural equation model analysis to test the research hypotheses. Findings: The results revealed that price fairness and restaurant welfare positively affected trust and that delivery person welfare positively impacted positive emotion. Research limitations/implications: This study is worthwhile to ensure the explanatory power of stakeholder theory in the area of food delivery application systems. Originality/value: The study investigated stakeholder management effects on trust and positive emotions in the food delivery application systems. This research aims to analyze the influence of stakeholder management on trust and positive emotions in food delivery application systems. Additionally, it explores the sustainability of future AI platform businesses.

Birth Strikes, Climate Responsibility, and Hannah Arendt

Abstract Many people today are concerned about the implications of climate change for their personal reproductive decisions. Some have transformed such concerns into activism by engaging in a “birth strike” and publicly announcing their decision not to procreate because of climate change. This article draws on Hannah Arendt to examine the political meaning and significance of birth strikes. It makes three basic points. First, by highlighting the human condition of being born, what Arendt called natality, birth strikes have illuminated a distinctive set of threats and possibilities for climate politics. Second, due to modern consumerism and instrumentalism, which Arendt saw as the dominance of labor and work over action, birth strikes have been misperceived as advocating a reduction in personal carbon footprints and global population growth. Third, birth strikes have clarified some of the challenges for efforts to link the individual and collective dimensions of climate responsibility.

دور التجارة الإلكترونية في التأثير على المسؤولية الاجتماعية: دراسة تطبيقية على شركة نون

E-commerce is considered one of the modern phenomena that has significantly impacted businesses, exerting a noticeable influence on corporate social responsibility. The aim of the study was to understand the role of e-commerce in influencing corporate social responsibility through an analysis of a case study on Noon company. The descriptive-analytical methodology was followed, and a questionnaire was used as a data collection tool. A total of 375 questionnaires were distributed, and 352 valid responses were retrieved, resulting in a response rate of 94%. The study results demonstrated that e-commerce plays a crucial role in enhancing the social responsibility of Noon company. Additionally, the results indicated a statistically significant positive impact of e-commerce on the economic, legal, ethical, and humanitarian dimensions of corporate social responsibility. The study recommended that Noon company's management should raise awareness among its employees about the concept of e-commerce by enabling and training them on specialized e-commerce programs and fostering a social culture conducive to e-commerce. Furthermore, the management should activate electronic payment processes through its website by accepting credit cards, smart cards, or electronic checks, and continue to develop and update the technological infrastructure of Noon company, including e-commerce platforms and secure payment systems, to enhance customer experience and trust.

Impacts of digital technology innovation for social responsibility of platform enterprises on shareholder value

PurposeConsidering rapid digitalization development, this study examines the impacts of digital technology innovation on social responsibility in platform enterprises.Design/methodology/approachThe study applies the event study method and cross-sectional regression analysis, taking 168 digital technology innovations for social responsibility issued by 88 listed platform enterprises from 2011 to 2022 to study the impact of digital technology innovations for social responsibility announcements of different announcement content and platform attributes on the stock market value of platform enterprises.FindingsThe results show that, first, the positive stock market reaction is produced on the same day as the digital technology innovation announcement. Second, the announcement of the platform’s public social responsibility and the announcement of co-innovation and radical innovation bring more positive stock market reactions. In addition, the announcements mentioned above issued by trading platforms bring more positive stock market reactions. Finally, the social responsibility attribution characteristics of the announcement did not have a significant differentiated impact on the stock market reaction.Originality/valueMost scholars have studied digital technology innovation for social responsibility through modeling rather than second-hand data to empirically examine. This study uses second-hand data with the instrumental stakeholder theory to provide a new research perspective on platform social responsibility. In addition, in order to explore the different impacts of digital technology innovation on social responsibility, this study has classified digital technology innovation for social responsibility according to its social responsibility and digital technology innovation characteristics.

Research on Attribution of State Responsibility for Cyber Attacks by Non-state Actors

Research on Attribution of State Responsibility for Cyber Attacks by Non-state Actors

Who ought to look towards the horizon? A qualitative study on the collective social responsibility of scientific research

There is a growing concern for the proper role of science within democratic societies, which has led to the development of new science policies for the implementation of social responsibility in research. Although the very expression ‘social responsibility of science’ may be interpreted in different ways, many of these emerging policy frameworks define it, at least in part, as a form of anticipative reflection about the potential impacts of research in society. What remains a rather under-discussed issue is the definition of the bearer of the social responsibility of science. In other words, it is not clear who is supposed to engage in such an anticipative reflection, whether individual researchers or research groups. In the past few years, philosophers of science have begun to use qualitative research methods to fill the gaps between normative models of the organisation of ideal scientific communities and the reality of actual scientific practices. In this article, I follow this approach to discuss the issue of the collective dimension of the social responsibility of science. I rely on a qualitative study conducted on an interdisciplinary research group and I describe how group dynamics position individuals and distribute duties and roles, including social responsibility. Qualitative descriptions of the distribution of duties within actual research groups should inform the formulation of general prescriptive theories on the collective responsibility of science.

Corporate Social Responsibility Dimensions and Societal Loyalty of Selected Upstream Oil and Gas Companies in Nigeria

Corporate Social Responsibility Dimensions and Societal Loyalty of Selected Upstream Oil and Gas Companies in Nigeria

Is personal income associated with attitudes towards climate change risk? A moderated mediation analysis for the UK from 2009 to 2020

AbstractThis study investigates the effect of personal income on attitudes towards climate change risk, considering the mediator of responsibility attribution (RA) for climate change and the moderator of educational attainment. Using a latent growth curve model applied to data from the UK Household Longitudinal Study dataset from 2009 to 2020, this study indicated that personal income growth heightens the likelihood of expressing concern about climate change while reducing the propensity for holding sceptical or paradoxical attitudes over time. Attributing climate change to personal behaviour mediated the income‐attitude relationship. Significant differences in the mediation effect were observed between individuals who had received a university education and those who had not, even after controlling for covariates such as age, sex, political affiliation and employment status. These findings suggest that climate campaign emphasising RA can address attitude disparities across income and education strata, further promoting sustainable climate action and mitigation.

Does CSR Perception Matter to Brand Loyalty? The Mediating Roles of Brand Trust and Brand Image

It is no secret that the grocery retail industry has played a critical role in food security, nutrition and sustainability, but what happens if these practices result in food waste? Recent reports suggest that supermarkets may contribute to this global issue by using unethical promotion strategies that lead to consumers buying more food than they need. This not only affects the environment but also has the potential to damage brand loyalty. To address these issues, this study aims to determine whether the three dimensions of consumer Corporate Social Responsibility (CSR) perceptions create more positive outcomes, such as brand trust, image and loyalty, in the Malaysian grocery retail sector. Grounded in stakeholder and resource-based view theories, scholars support the notion that brands need to embrace purpose and sustainability to fulfil their responsibility to stakeholders and enhance their competitive advantage. A multistage sampling technique was used with 536 Malaysian grocery retail consumers. Partial least squares structural equation modelling (PLS-SEM) results revealed that consumer CSR perception matters to brand loyalty, with the mediating effects of brand trust and image. These findings have theoretical and practical implications for supermarkets and policymakers seeking to improve the effectiveness of CSR activities and brand loyalty.