Business Resilience Research Articles

Adaptive Resilience of Asian American, Native Hawaiian and Pacific Islander Businesses in the Face of COVID-19 and Complex Events

Adaptive Resilience of Asian American, Native Hawaiian and Pacific Islander Businesses in the Face of COVID-19 and Complex Events

Challenges of implementing AI marketing in e-commerce businesses in North Macedonia

This study delves into the complex landscape of e-commerce in North Macedonia, focusing on the challenges encountered by e-commerce businesses in the implementation of Artificial Intelligence (AI) marketing strategies. Through a comprehensive survey involving 115 active participants in the e-commerce sector, the research identifies and navigates the obstacles that impede the smooth integration of AI marketing in the region. The primary goal is to meticulously investigate the distinctive challenges confronted by North Macedonian e-commerce enterprises when adopting AI marketing. The study sheds light on intricacies related to technological integration, resource limitations, and the dynamic interplay between consumer expectations and AI-driven marketing initiatives. Despite these challenges, there is a notable expression of satisfaction, indicating the resilience and adaptability of businesses. The examination of AI implementation stages, challenges faced, and subsequent measures taken provides valuable insights into the evolving relationship between AI technologies and e-commerce practices. This knowledge can guide e-commerce businesses in North Macedonia and similar regions in successfully integrating AI into their marketing strategies. This study not only illuminates the current state of AI marketing integration in North Macedonian e-commerce but also explores the readiness of organizations for AI marketing strategies. It highlights a prevalent inclination towards proactive engagement, offering original insights into the practical realities and future prospects of AI marketing in the e-commerce sector.

Vulnerability Analysis: A Tool for SMEs’ Business Resilience

This study is aimed at examining the vulnerability levels of businesses and assessing the influence of vulnerability on business resilience. This study was undertaken in Surakarta, Central Java, Indonesia. The sample selection method utilizes purposive random sampling. Data is gathered through structured interviews. The vulnerability level of businesses is gauged using an index. The vulnerability index was formulated based on three pivotal variables: exposure, sensitivity, and adaptive capacity. The vulnerability index was ascertained through the aggregation of values derived from all vulnerability indicators. The impact of vulnerability on changes in the external business environment resilience is analyzed through multinomial logistic regression. The research outcomes indicate that SMEs in the food and beverage sector fall within the bracket of moderate vulnerability. Sensitivity emerges as the most pivotal factor influencing the vulnerability index of business units, closely followed by adaptive capacity and exposure. These variables demonstrate a robust impact on SMEs resilience. The critical need for both government and business manager to prioritize ensuring access to suppliers and raw materials, manage raw material pricing, optimize product pricing strategies, and maintain market reach after macro-environmental uncertainty (disaster). This study emphasizes the importance of the durability of SMEs the nimble external environment, where access to suppliers and the price of raw materials, product prices, and market reach often change. It also reveals that sensitivity is a vital variable that affects the durability of SMEs.

Mandatory corporate ESG disclosure and default risk – Evidence from China

Investigating the potential benefits of corporate Environmental, Social and Governance (ESG) disclosure for corporate governace and business resilience is imperative. Using a sample of publicly listed companies in China from 2006 to 2020, this paper uses a difference-in-differences (DID) design to investigate the impact of corporate ESG disclosure on its default risk. We find that corporate ESG information disclosure could significantly reduce default risk. This relationship is mediated through information communication, internal governance and external monitoring mechanisms. This finding is robust to a series of tests, including a parallel trend test, a PSM-DID design, a placebo test and alternative default risk calculations. ESG disclosure does not significantly affect a company's stock return but also significantly reduce its stock price volatility and enhance stock liquidity. We show that corporate engagement and disclosure of ESG activity could promote corporate governance and sustainable development.

Organization learning and business resilience in developing hospitality industry

The study aims to investigate the effect of organizational learning on business resilience in developing the hospitality industry, specifically focusing on four-star hotels in the southeast region of Nigeria. One of the major reasons why this research was conducted is because of the vacuum that exists between organizational learning and business resilience in the hospitality industry. A cross-sectional survey design was employed because it supports using questionnaires to collect data from participants. A validated and reliable instrument was used to collect data from two hundred thirty one participants drawn from the selected hospitality industry in the southern part of Nigeria. The results demonstrate that organizational learning significantly positively affects business resilience. Organizational learning also affects crisis anticipation and recoverability which are crucial to be resilient in the industry. The results of this research supported prior empirical findings and supported both social learning theory and resilience theory. Regarding originality, the geographical scope and the industry where this research was conducted distinguish it from other prior empirical investigations. It was recommended that since the hospitality business is highly competitive, managers should utilize organizational learning as a strategy to overcome their competitors and remain sustainable in the industry. The findings of the research will contribute to the literature and hospitality industry in developing country contexts.

BUSINESS TRAINING IMPLEMENTATION OF MANAGEMENT SYSTEMS IN UMKM IN SOUTH MERUYA VILLAGE, WEST JAKARTA

Micro Small Medium Enterprises (MSME) are sustainable when each enterprise runs their business consistently by means of management system. The business shall continuously seek for a consistent process in developing products or services, low operating costs, on time product or service delivery, meeting its customer's expectations and avoiding environmental pollution. The MSME owners shall improve their knowledge on applicable models and management standards in order to have robust business structure and framework achieving business sustainability. Implementation of management system improve any business resilience responding to market dynamics due to the MSME process businesses are capable of following their customers' needs and expectations. This is possible from the PDCA cycles enabling MSME to have: planned operation (Plan) leading to quick and accurate application (Do) in which any non- conformances are monitored and immediately corrected or even prevented (Check and Act). This includes a capability to carry out operation changes pursuit for matching market dynamic and unavoidable competitions. In summary, the implementation of management system is beneficial to increase MSME's internal adaptability in providing consistent quality of product or service, lower operating costs, timely delivery as well as flexibility to match external turbulence. MSME sustainability in Indonesia, at the end, increasing national economic robustness.

Government Subsidies and Business Resilience of Chinese Electric Vehicle Enterprises: The Roles of ESG and Technological Capability

In the context of increasing global macroeconomic policy uncertainty, the effectiveness of Chinese government subsidies in promoting the business resilience of electric vehicle (EV) enterprises and the sustainable development of the EV industry has attracted significant attention. This paper utilizes panel data from Chinese listed EV companies from 2013 to 2022 to examine the impact of government subsidies on the business resilience of these enterprises. It also analyzes the moderating roles of corporate ESG (Environmental, Social, and Governance) performance and technological capability. This study finds that government subsidies significantly enhance business resilience, particularly for companies with a high ESG performance and a strong technological capability, which can better leverage these subsidies to further enhance their resilience amidst market fluctuations and uncertainties. Moreover, as an external support measure, government subsidies complement internal corporate factors like ESG performance and technological capability, promoting the sustainable development of the industry. Policymakers should consider corporate ESG performance and technological capability when designing subsidy programs to maximize their effectiveness.

Sustainability strategies: A proposal for food sector SMEs, based on the integration of life cycle assessment and ESG strategies

The significant climate change the planet has faced in recent decades has prompted global leaders, policymakers, business leaders, environmentalists, academics, and scientists from around the world to unite their efforts since 1987 around sustainable development. This development not only promotes economic sustainability but also environmental, social, and corporate sustainability, where clean production, responsible consumption, and sustainable infrastructures prevail. In this context, the present article aims to propose a development framework for sustainability in food sector SMEs, which includes Life Cycle Assessment (LCA) and the integration of Environmental, Social, and Governance (ESG) strategies as key elements to reduce CO2 emissions and improve operational efficiency. The methodology includes a comparative analysis of strategies implemented between 2019 and 2023, supported by quantitative data showing a 20% reduction in operating costs, a 10% increase in market share, and a 25% increase in productivity for companies that adopted clean technologies. This study offers a significant contribution to the field of corporate sustainability, providing a model that is adaptable and applicable across different regions, enhancing innovation and business resilience in a global context that requires collective efforts to achieve the sustainable development goals.

Corporate Governance and Business Resilience in the Banking Industry

The unstable banking business environment and ethical questions that bedeviled the industry have opened new windows for researchers and policymakers on how best to tackle the menace. But as researchers keep pace on how best banking institutions can remain unperturbed with preparation for future adversities and bearing in mind the shareholders' wealth, the concept of resilience becomes the beacon of hope for managers and directors alike. 139 participants drawn from ten interest-deposit money banks in south-eastern Nigeria were selected for this inquiry. The result of this study demonstrated that corporate governance predicted business resilience positively. It was concluded that corporate governance that is predicated on board independence, board size, board effectiveness, leadership quality, and accountability would strengthen the resilience of interest deposit money banks. This study recommends that managing directors of interest deposit money can leverage corporate governance measures utilized in this study to strengthen the resilience capability of their organisations.

Bibliometric Review on Digital Economy and Industry Convergence: The Impact of Digitalization on Business Adaptation and Innovation

This study presents a bibliometric analysis of research on digital economy and industry convergence, with a focus on the impact of digitalization on business adaptation and innovation. Using data from key databases, including Scopus and Web of Science, and visualized through VOSviewer, the analysis reveals key themes, influential authors, and evolving research trends from 2000 to 2024. The findings highlight that "digitalisation" remains central to the discourse, particularly in relation to manufacturing, automation, and business process digitisation. Recent research shows a growing focus on sustainability and the role of digitalization in addressing environmental challenges. Additionally, the impact of COVID-19 has accelerated the adoption of digital strategies, with businesses increasingly focusing on flexibility, risk management, and business resilience. The analysis of author collaboration networks identifies prominent contributors and interdisciplinary efforts in this field. This study underscores the importance of digital innovation for business growth and calls for further exploration of how digital technologies can enhance sustainability and resilience in a post-pandemic world.

STRATEGY OF SUSTAINABLE BUSINESS DEVELOPMENT BASED ON COMMUNITY (STUDY OF TODAY'S MODERN COFFEE SHOP BUSINESS ACTORS)

This study explores the sustainable community-based business approach adopted by modern coffee shops in Kendari City to boost community participation and foster customer loyalty. Through qualitative research, including case studies and in-depth interviews with business owners, employees, and community members, the findings indicate that involving the community in innovation and business adaptation strengthens customer relationships and enhances business sustainability. By engaging the community, coffee shops are able to create a sense of ownership, resulting in higher customer retention and greater brand loyalty. The approach also proves effective in addressing operational challenges such as fluctuating demand and supply disruptions by leveraging community-driven solutions. Furthermore, the adoption of sustainable practices, such as sourcing local ingredients, minimizing waste, and utilizing eco-friendly packaging, increases operational resilience and attracts environmentally conscious customers. This business model aligns with local policies promoting the sustainability of MSMEs and offers a replicable framework for other small businesses in similar contexts. Ultimately, the combination of community engagement and sustainable practices not only generates economic benefits but also builds social capital, ensuring long-term business resilience and contributing to local economic growth.

Climate-sensitive training for sustainable business in Dickson County with global applications

Purpose This paper aims to examine the implementation and impact of climate-sensitive training programs tailored to the specific climate risks and business needs of Dickson County, Tennessee. It aims to emphasize the importance of integrating climate adaptation strategies into business training and to propose a replicable model that can be adapted to regions facing similar challenges, contributing to global sustainability efforts. Design/methodology/approach The research uses Dickson County’s climate profile as a case study, analyzing its impact on local businesses in sectors such as agriculture, manufacturing and tourism. This paper integrates theoretical frameworks, including organizational learning and adaptive capacity, to provide practical strategies for climate-sensitive training. It further incorporates insights from local institutions, industry partnerships and public data, using a qualitative approach to analyze key themes related to training effectiveness and sustainability. Findings The findings demonstrate that climate-sensitive training significantly enhances the resilience and sustainability of businesses by preparing them to address local climate challenges. Critical factors for successful implementation include stakeholder engagement, industry-specific customization and the continuous evaluation of training outcomes. The model presented shows promise for broader applicability in other regions, especially when localized climate data and collaborative efforts are integrated. Originality/value This paper provides a novel, region-specific approach to climate-sensitive training, distinguishing itself by combining theoretical insights with practical strategies for businesses. By focusing on localized adaptation and stakeholder collaboration, the model addresses an existing gap in the literature on climate adaptation training for smaller, climate-vulnerable regions. This work offers a replicable and scalable framework that contributes to the global discourse on sustainable development and climate resilience in business practices.

Business Resilience and Innovation: Strategies for Sustaining Growth During Economic Uncertainty

Economic uncertainty presents significant challenges for businesses, necessitating strategies that enhance resilience and foster innovation to sustain growth. This article examines the interplay between business resilience and innovation, focusing on the key strategies organizations can adopt to navigate volatile economic conditions. Through a systematic review of recent studies, the research identifies critical factors that contribute to resilience, including adaptive leadership, flexible business models, and robust risk management frameworks. Additionally, it explores how innovation—particularly in digital transformation, product development, and process optimization—can serve as a catalyst for long-term sustainability. Findings highlight that organizations that proactively invest in innovation and resilience-building practices are better equipped to mitigate risks, capitalize on emerging opportunities, and maintain competitive advantage. The study also discusses the role of organizational culture in fostering resilience and innovation, emphasizing the importance of agility and a growth mindset. These insights provide valuable implications for both practitioners and policymakers aiming to strengthen business continuity and drive sustained growth amid economic turbulence.

The Effect Of Entrepreneurial Orientation And Human Capital On Tapis Business Resilience With Social Capital As Moderating Variable

The rise of Micro, Small, and Medium Enterprises (MSMEs) increases inevitable competitors and business fields that continuously change. The existence of competition makes the SMEs should face many opportunities and threats. The researcher would like to know more about how entrepreneurial orientation, human capital, and social capital could affect Tapis business resilience in Bandar Lampung. This research used the survey method, which is a type of quantitative approach. Respondents of this research are 119 tapis craftsmen in Bandar Lampung, the researcher will use Smart PLS 3.0 to process data. The result of this research shows that entrepreneurial orientation has a positive and significant effect on business resilience, human capital does not affect business resilience, social capital positively moderates the effect of entrepreneurial orientation on business resilience, and social capital does not moderate the effect of human capital on business resilience.

Digital transformation and resilience in family business: an exploratory study of generational dynamics

PurposeThe paper aims to contribute to the advancement of the debate on digital innovation and entrepreneurship from a cross-generational perspective in the context of family businesses. Specifically, the paper explores the contribution provided by the young generations of entrepreneurs to the digital transformation and resilience of family businesses during the pandemic emergence of COVID-19. Focusing on the need for a major understanding of digital resilience in the context of family businesses and small and medium-sized enterprises, the paper aims to provide theoretical and empirical contributions in replying to the following research question: How did young entrepreneurs contribute to the resilience and the digital transformation of their family businesses during COVID-19?Design/methodology/approachThe methodology consisted of a two-stage qualitative investigation including a focus group managed in presence with the involvement of 24 young entrepreneurs and a self-administered online survey involving the family businesses belonging to the Association of Young Entrepreneurs of Confindustria Puglia (South Italy) that has allowed to collect 47 replies, with a 32% response rate.FindingsThe paper presents evidence about the resilience of family businesses during the COVID-19 supported by the disruptive role of emerging digital technologies. Our analysis demonstrates that young entrepreneurs adopted different patterns of digital transformations, depending on the firm’s industry and the family firm’s digital maturity. Digital resilience in the context of the observed family businesses produced different benefits in terms of competitiveness, effectiveness of decision-making, visibility and communication and new opportunities for value creation; it occurred in several business areas, including production, logistics, sales and human resources management.Practical implicationsThe study highlights the relevant role that younger generations can play in exploring innovation opportunities associated with digitalisation as well as in contributing to reinforce innovation and resilience capability of their family businesses through collaboration with external stakeholders and ecosystems.Originality/valueThe value of the research consists in the attempt to analyse the meaning and implication of digital innovation in the context of family business as a driver for their resilience capability. The Family Businesses Digital Readiness and Young Entrepreneurs Contributions Matrix presented into the study as an original contribution of synthesis of the evidence collected.

MSMEs and the Role of Technology in Achieving Business Sustainability

This study investigates the impact of Artificial Intelligence (AI) and Financial Technology (FinTech) on business sustainability among Micro, Small, and Medium Enterprises (MSMEs) in Medan City. Employing an associative research approach, the study utilizes quantitative data derived from both primary and secondary sources. The analysis methods include descriptive statistical analysis and Structural Equation Modeling (SEM). The study's population consists of 100 MSMEs in Medan City, selected through accidental sampling. The findings demonstrate that the adoption of AI and FinTech positively and significantly influences business sustainability. The integration of these technologies enhances operational efficiency, supports faster growth, and ultimately strengthens the sustainability of MSMEs. This research highlights the critical role of digital innovation in driving the development and resilience of small businesses, emphasizing the need for broader adoption of AI and FinTech solutions in the MSME sector to foster long-term growth and competitiveness.

Pengaruh Kemampuan Adaptasi dan Dukungan Pemerintah terhadap Ketahanan Bisnis yang Dimediasi Kemampuan Teknologi Informasi pada UMKM di Koperasi Konsumen Wanita Pengusaha Indonesia (KOWAPI) Srikandi Daerah Istimewa Yogyakarta

This research aims to examine and analyze the influence of adaptability on business resilience, the influence of government support on business resilience, the influence of adaptability on information technology capabilities, the influence of government support on information technology capabilities, the influence of information technology capabilities on business resilience, the influence of adaptability on business resilience mediated by information technology capabilities and the influence of government support on business resilience mediated by information technology capabilities in MSMEs that are members of the Indonesian Women Entrepreneurs Cooperative (Kowapi) Srikandi DIY. The research method used was quantitative with a sample size of 80 respondents. The data collection technique was carried out using a questionnaire survey via Google Form and analyzed using SEM-PLS modeling analysis. The test results show that adaptability, government support and information technology capabilities have a positive effect on the resilience of MSME businesses in DIY. Information technology capability is a variable that explains the relationship between adaptability and government support on business resilience. This research focuses on confirming previous research regarding factors that influence MSME business resilience. It is hoped that future research will have broader and deeper objects, not only on MSME actors in the Kowapi "Srikandi" Cooperative.

FINANCIAL INCLUSION AND PERFORMANCE OF TOP 100 SMALL AND MEDIUM ENTERPRISES IN KENYA

Access to services such as credit, insurance, and savings enables SMEs to invest in growth, innovation, and operational efficiency. SMEs leveraging financial inclusion can enhance their revenue generation, cash flow management, and overall profitability. The study sought to find out what impact finance inclusion has had on the performance of Kenya's top 100 SMEs. This study was guided by finance intermediation theories, technology acceptance theory, TAM signal theory and pecking order theory. The study1was carried1out on the basis of a descriptive research design. The target population consisted of top 100 medium size enterprises in Kenya as shown in the annual survey carried out by KPMG and nation media group in the years 2020. Respondents ware financial officers from Kenya's top 100 mid-sized companies. Stratified sampling was used to interview respondents based on company category. Respondents were selected using a purposeful selection process. Data1was collected using structured questionnaire. A pilot survey was conducted with 10 respondents, but the final survey did not include these respondents. Validity of research instruments was measured using content validity. The study examined the effects of micro savings, micro credit, micro insurance, and digital banking on the performance of Kenya's top 100 SMEs, revealing that tailored financial products significantly enhance operational efficiency and growth. Findings indicated that micro savings improve financial stability, while flexible repayment options for micro credit support sustainable business practices. Additionally, awareness and customized solutions for micro insurance products were found to bolster risk management among SMEs. Digital banking was highlighted as a critical enabler of faster transactions and better cash flow management. The conclusions suggest that targeted financial services and educational initiatives are vital for empowering SMEs to optimize their performance. Recommendations include developing customized financial products, enhancing digital banking infrastructure, and providing financial literacy training to improve overall business resilience and sustainability.

The effect of IT governance on business resilience with intellectual capital as mediating variable

Micro, Small, and Medium Enterprises (MSMEs) must continue to adapt in today's rapidly changing digital business climate to become resilient organizations and maintain their competitive advantage. This study examines the relationship between IT governance (ITG), intellectual capital (IC), and business resilience (BR). Data were collected from 100 MSMEs in Banyumas, Central Java. Specifically, the researcher investigated how IC mediates the effect of ITG on business resilience. The study used a causal step analysis method. The results showed that ITG has a positive effect on business resilience. ITG can improve IC and strengthen business resilience. This mediation suggests that building intellectual capital can increase the benefits of IT and make companies stronger. This knowledge is valuable for MSME managers and policy makers to improve organizational resilience through ITG strategies and IC development.

Enhancing business resilience: Innovation and adaptation during and after the global pandemic

Purpose: In response to the unprecedented challenges posed by the global pandemic, this study rigorously examines the strategic interplay between innovation and adaptation as catalysts for business resilience. Method: The research investigates the influence of two independent variables – innovation in business and adaptive strategies – on the dependent variable of business resilience, establishing a robust conceptual framework based on a thorough literature review. Employing a mixed-methods approach, incorporating case studies, surveys, and interviews, the study meticulously explores the multifaceted dimensions of business responses during the pandemic. Results: A detailed analysis of innovation encompasses technological, process, and product innovations, while simultaneously scrutinizing adaptive strategies such as flexible business models, employee empowerment, and customer-centric approaches. The research reveals that businesses embracing process and technological innovation alongside radical shifts in their business models achieved higher levels of resilience. Qualitative narratives assess the performance metrics and success stories of these resilient businesses. The examination extends to the post-pandemic landscape, evaluating the sustainability of innovation and adaptation in a stable environment. Emphasis is placed on the enduring relevance of these strategies and their integration into organizational culture, thereby shaping long-term business resilience. Limitations: The study identifies and addresses challenges and barriers hindering innovation and adaptation, including economic constraints, technological barriers, and organizational resistance. Contribution: This study offers a nuanced and insightful exploration of the intricate dynamics between innovation, adaptation, and business resilience during and after the pandemic. The findings not only contribute to the academic discourse but also provide actionable insights for businesses seeking to fortify their resilience amidst ongoing global uncertainties.