Resident Satisfaction Research Articles

Air Quality Index, Personality Traits and Their Impact on the Residential Satisfaction and Quality of Life: An Exploratory Path Analysis Model

The environment directly influences the behaviour, experiences, and also the well-being of people. It is not only the outside environment but the indoor environmental quality (IEQ) that also affects the well-being of its residents (Arif et al., 2016). The objective of the present study is to study the relationship between Air Quality Index (AQI), Personality traits, Residential Satisfaction, and quality of life among participants living in Bengaluru, Chennai, and Delhi NCR. A total of 685 residents aged 18-65, living in Bengaluru, Chennai, and Delhi NCR for over 2 years, who responded to the call for participation were selected for the study. Data was collected through online Google forms. Correlation and regression analysis were carried out to understand the strength and direction of the relationship between study variables. SPSS AMOS was used to estimate the measurement model and capture mediation paths. The results present an exploratory model which identifies air quality index and personality traits and their contribution towards the perceptions of residential satisfaction. The study also establishes a link between residential satisfaction and quality of life, the new ecological paradigm, and the dominant social paradigm. The present study highlights the necessity to adopt a pro-environmental approach to improve the quality of life.

Evaluating Human Needs: A Study on the Spatial Justice of Medical Facility Services in Social Housing Communities in Guangzhou

Mainstream empirical studies on the spatial justice of medical facilities focus on equal accessibility or resource availability based on population scale, overlooking critiques that emphasize the importance of assessing inequality and the multidimensionality of human needs. However, access to medical care, particularly for vulnerable groups in social housing, often demands a higher level of consideration. Evaluating whether people can access the facilities they demand and expect is crucial for improving living standards. This study categorizes medical facilities into primary healthcare and hospital facilities based on their service grade, and integrates survey-based satisfaction into a spatial analysis of cost–distance-based accessibility and gravity-2SFCA-based availability. Analysis reveals that satisfaction primarily correlates with two factors: the distance to primary healthcare and the ease of reaching hospital facilities. While low accessibility to primary healthcare contributes to the evident distribution injustice of medical resources, satisfaction with service quality and scope is more strongly associated with the ease of reaching hospitals. To reduce injustice in social housing, specific remedies are needed to improve the difficult conditions for accessing primary healthcare faced by communities such as Guangdan, Likang, and Jinshazhou. Moreover, improving the easiness of reaching hospital facilities may significantly enhance the resident satisfaction with the level of medical service provided. Findings obtained in this research may not only enlighten Guangzhou’s urban planning, but may also be noteworthy for developing livable cities, which people anticipated.

Factors Influencing City Attractiveness of Constantine

Objective: The objective of this research was to elucidate the various urban factors within the city of Constantine that contribute to its attractiveness. Theoretical Framework: The purpose of this study is to identify urban factors that influence personal satisfaction and the city's appeal for residents and non- residents of Constantine. By exploring the different dimensions of the city's image, the authors provide an analytical technique for quantifying the competitive structure of Constantine and its ability to attract peoples. Method: The research is structured in the following manner. Initially, we analyze conventional methods used in place marketing to determine perceptions of place and city branding. Next, we emphasize the urban elements that impact both the satisfaction of residents and the overall appeal of the city to both residents and non-residents. To assess the attractiveness of Constantine, we establish an extensive list of city branding factors derived from the influences on city brand perceptions. The third part of the research involves defining and characterizing the sample, questionnaire, and variables. Finally, we evaluate our findings and discuss the practical implications for place marketers. Results and Discussion: The results of this study indicate that Constantine's ability to attract people is primarily influenced by the environment's quality, level of internationalization, and healthcare quality. Factors such as economic development, touristic capacity, and cultural quality do not significantly contribute to its attractiveness. Moreover, city representation, communication, education quality, safety level, and social services quality have a non-significant negative impact on the city's ability to attract people. Research Implications: The aim of this study is to explore the various aspects that influence metropolitan complacency as they affect the city’s ability to attract peoples such as young entrepreneurs, international business people, highly qualified individuals and tourists. In this way, our study aims to bring some practical implications for local and global location marketing and management. Originality/Value: This study focuses on the Constantine metropolitan area, firstly because no studies have been published so far examining the region in this context, and secondly why Constantine a priority for the Algerian government to promote its economic, cultural and tourism development.

The Effect of Pro-Environmental Destination Image on Resident Environmental Citizenship Behavior: The Mediating Roles of Satisfaction and Pride

Despite the lengthy history of the research on destination image from various perspectives, how pro-environmental destination image promotes resident environmental citizenship behavior remains underexplored. Grounded in the cognition–affect–behavior (CAB) model, this research investigated the translation of pro-environmental destination image into resident environmental citizenship behavior via satisfaction and pride. Data were collected using an intercept survey approach from a tourism village recognized as one of the best in the world by UNWTO. The results indicated that a pro-environmental destination image has a positive impact on resident environmental citizenship behavior in the private and public domains. Furthermore, resident satisfaction and pride serve as mediators between pro-environmental destination image and resident environmental citizenship behavior. This research contributes to the literature on resident environmental citizenship behavior by considering the role of pro-environmental destination image. The findings provide practical implications for fostering environmental citizenship behavior through the presentation of pro-environmental images to residents and eliciting their positive emotions.

Identification of Infrastructure and Community Involvement Towards Improving the Quality of Roads in Beakang Padang District, Batam City

This research aims to identify the condition of road infrastructure, measure the level of community participation in efforts to improve the quality of environmental roads, and evaluate the impact on the aesthetics of the area in Behind Padang District, Batam City. Good infrastructure and active community participation are very important in creating a comfortable and aesthetic environment, which in turn can improve the quality of life and welfare of the community. The research method used is a descriptive method with a qualitative approach, which allows for in-depth data collection through field observations, in-depth interviews and documentation studies. The data obtained was analyzed qualitatively using a data reduction approach, data presentation and drawing conclusions. Field observations show that the physical condition of roads in the Rear Padang District varies greatly. Some main roads are in good condition with smooth asphalt surfaces, but many neighborhood roads are damaged, potholed and poorly maintained. This condition is exacerbated by supporting infrastructure such as drainage channels and street lighting which is still very limited in some areas. This deficiency has a negative impact on the comfort and safety of road users and reduces the aesthetics of the environment. This research found that improving road infrastructure and increasing community participation had a significant impact on the aesthetics of the area. Well-improved roads and well-organized neighborhoods create a more pleasant atmosphere and increase resident satisfaction. Active community participation in infrastructure planning also increases the sense of ownership and responsibility.

Evaluating the application of ChatGPT in China’s residency training education: An exploratory study

Objective The purpose of this study was to assess the utility of information generated by ChatGPT for residency education in China. Methods We designed a three-step survey to evaluate the performance of ChatGPT in China’s residency training education including residency final examination questions, patient cases, and resident satisfaction scores. First, 204 questions from the residency final exam were input into ChatGPT's interface to obtain the percentage of correct answers. Next, ChatGPT was asked to generate 20 clinical cases, which were subsequently evaluated by three instructors using a pre-designed Likert scale with 5 points. The quality of the cases was assessed based on criteria including clarity, relevance, logicality, credibility, and comprehensiveness. Finally, interaction sessions between 31 third-year residents and ChatGPT were conducted. Residents’ perceptions of ChatGPT's feedback were assessed using a Likert scale, focusing on aspects such as ease of use, accuracy and completeness of responses, and its effectiveness in enhancing understanding of medical knowledge. Results Our results showed ChatGPT-3.5 correctly answered 45.1% of exam questions. In the virtual patient cases, ChatGPT received mean ratings of 4.57 ± 0.50, 4.68 ± 0.47, 4.77 ± 0.46, 4.60 ± 0.53, and 3.95 ± 0.59 points for clarity, relevance, logicality, credibility, and comprehensiveness from clinical instructors, respectively. Among training residents, ChatGPT scored 4.48 ± 0.70, 4.00 ± 0.82 and 4.61 ± 0.50 points for ease of use, accuracy and completeness, and usefulness, respectively. Conclusion Our findings demonstrate ChatGPT's immense potential for personalized Chinese medical education.

Quantitative analysis of social service space equity in urban parks in China

This study aims to quantitatively analyze the equity of social service space in urban parks in China, in order to explore the equity issues faced by different social groups in accessing urban park services. The research background focuses on the importance of urban parks as social service spaces, particularly in improving residents’ quality of life and well-being. Through a comprehensive literature review, the study examines the social service functions of urban parks, the relationship between parks and social psychology, and the theoretical framework of equity. The study employs quantitative research methods, collects data on urban park usage and resident satisfaction, and defines relevant analysis variables. The data analysis section reveals the basic characteristics of park service space usage and resident well-being index through descriptive statistical methods. Subsequently, quantitative analysis is conducted to evaluate the current status of equity in urban park service space and explore the key factors influencing equity. The study reveals a significant correlation between social psychological factors, resident well-being index, and equity in park service space. Finally, the research conclusion emphasizes the importance of improving equity in social service space in urban parks and provides specific policy recommendations. At the same time, the study acknowledges its limitations and suggests future research directions. This study provides insights for urban planners and policymakers on how to enhance equity in urban park services and offers important strategic guidance for improving overall well-being of urban residents.

Evaluation of Age-Friendly Retrofits for Urban Communities in China Using a Social–Ecological–Technological Systems Framework

To address the problem of accurately evaluating age-friendly retrofit indicators in urban communities, this study constructs an evaluation model that takes into account user preferences and their interaction needs based on the social–ecological–technological systems (SETS) theory. The model aims to establish a set of precise community retrofit indicators, covering aspects such as public participation level, public ancillary facilities, green space layout, living environment building, health service support, and accessible design. By employing prioritization strategies, the model seeks to maximize resident satisfaction and promote harmonious coexistence between the community and the environment. Firstly, the retrofit evaluation indicators are formulated using the SETS theory. The entropy weight method (EWM) is then applied to determine the initial weights of these evaluation indicators, followed by the use of the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to analyze the interrelationships among the indicators. The Kano model is integrated to adjust the weights, reflecting their importance. The final weights of the indicators are determined through normalization. Based on this, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method is employed to rank and analyze the importance of age-friendly retrofits in the community. Finally, six communities in Dalian, Liaoning Province, China, are selected as samples to evaluate and analyze the age-friendly retrofit indicators. Different methods are compared, and their advantages and disadvantages are ranked to validate the effectiveness and feasibility of the proposed approach. Based on the analysis results, specific design schemes for improving the identified shortcomings in age-friendly aspects of these communities are proposed, considering the needs of aging populations and taking into account community public facilities, accessible design renovations, and the enhancement of green space layouts. This study aims to explore the comprehensive benefits of an age-friendly retrofit in urban communities and provide reference for the deep integration of social, ecological, and technological benefits in urban renewal. The evaluation indicators, methods, and conclusions presented can serve as a decision-making basis for the renovation and renewal of aging urban communities, particularly in terms of age-friendly updates.

ANTECEDENT CONTINUANCE RESIDENT COMMITMENT KOTA CIMAHI

This research aims to examine the influence of place image on the continuance resident commitment, which is mediated by resident satisfaction and place attachment among residents of Cimahi City. The cross-sectional or one-shot method was used to obtain data. The research instrument has been tested for validity and reliability through measurements of convergent validity, discriminant validity, and composite reliability. A total of 180 city residents living in Cimahi participated in this study. The data analysis technique used in this study was structural equation modeling (SEM) with the assistance of SmartPLS version 3.0. Out of nineteen proposed research hypotheses, twelve were supported by empirical data. The results of this study indicate that leisure and shopping facilities, social environment, and community services positively affect resident satisfaction. In contrast, physical appearance and ambient and community services positively impact place attachment. Resident satisfaction positively affects place attachment and continuance of resident commitment. In contrast, resident satisfaction mediates the effect of leisure and shopping facilities and community services on the continuance of resident commitment. Place attachment mediates the impact of physical appearance and ambient and community services on the continuance of resident commitment. In this study, the previous conceptual model was developed by testing the fourth dimension of place image, adding resident satisfaction as an intervening variable, and using continuance resident commitment as a dependent variable.

Assessing User Satisfaction with Facilities in Medium-Cost Strata Residence

Strata residences require more intensive facilities management than landed residences due to the shared common properties between strata owners. However, despite the establishment of the strata building sector, there is still a lack of clarity on what constitutes 'good facility management'. This study aimed to assess resident satisfaction with strata residence facilities. The research design employed a quantitative research method, involving the administration of questionnaires to gather the required data from residents. The findings of the research indicate that enhancing the satisfaction of strata residents is achievable through a comprehensive understanding of their expectations, identification of areas within service delivery requiring improvement, and subsequent implementation of appropriate changes. Management corporations could identify areas of service delivery that needed improvement and make changes to enhance the satisfaction of strata residents.

Improvements in Efficiency and Resident Satisfaction Following the Implementation of a Central Supply Closet

Introduction: In the 1970’s, the idea of burnout began and was defined as emotional exhaustion, depersonalization, and low sense of personal accomplishment (1). Recently, there has been a push by graduate medical education to counter resident burnout, as demonstrated by resident wellness initiatives becoming a requirement for residency programs in the United States (2). At our institution, a source of burnout was the time it took to gather supplies for critical bedside procedures, which was addressed by instituting a central supply closet. Methods: A checklist was made of the supplies needed for four common bedside procedures: central venous access, arterial line placement, thoracostomy tube placement, and incision and drainage. 9 surgery residents were individually timed to locate the equipment required for each individual procedure with the supply closet and without. A survey was used to evaluate resident satisfaction in the number of locations to search, timeliness, and ability to provide quality patient care before and after the supply closet. This survey was done on a scale of 1 to 5, with 1 being very dissatisfied, and 5 being very satisfied. Paired t-tests were used for data analysis; p<0.05 was considered statistically significant. Results: For central line supplies, the average times were 542 seconds (s) without the closet, and 211s with the closet (p=0.0041), arterial line supplies took 570s without and 178s with (p=0.0114), thoracostomy tube supplies took 590s without, and 213s with (p=0.0017), and incision and drainage supplies took 518s without, and 239s with the closet (p=0.0066). Average resident satisfaction for the number of locations to search for supplies went from 1.5 to 4.8 with the closet, length of time to gather supplies went from 1.3 to 4.9 with the closet, and ability to provide quality patient care went from 1.4 to 4.8 (all p<0.0001). Conclusions: The implementation of a supply closet with easy access to supplies allowed for improved speed in completing bedside procedures, leading to expedited patient care, improved resident satisfaction and well-being, and decreasing a source of surgery resident burnout.

제주도 지역 아파트 주거요인이 주거만족도 및 재구매 의도에 미치는 영향

The purpose of this study is to verify the moderating effect of real estate psychology on the impact of apartment housing factors on residential satisfaction and repurchase intention among residents of apartments in the Jeju region. To this end, a survey was conducted on 437 residents of apartments in Jeju, and the causal relationships were analyzed. The research results are as follows: First, among the apartment housing factors, locational factors negatively (-) influenced apartment preference, locational and maintenance satisfaction, and repurchase intention. Physical and economic factors negatively (-) influenced apartment preference and locational and maintenance satisfaction. In contrast, social relational factors positively influenced apartment preference, locational and maintenance satisfaction, and repurchase intention. Second, it was found that socioeconomic investment psychology and personal psychological factors played a moderating role in the impact of housing factors on residential satisfaction and repurchase intention. The implications of the research results are as follows: First, previous studies have shown that housing factors or apartment purchase decision factors positively influence residential satisfaction and repurchase intention. However, in this study, except for social relational factors, locational factors and physical and economic factors were found to have negative (-) influences. This difference is thought to arise because most previous studies targeted inland apartments rather than those on islands like Jeju. Additionally, the dissatisfaction with housing factors in Jeju appears to stem from the limited area available for apartment construction, suggesting a need to stabilize apartment prices to overcome this issue. Second, the significance of this study lies in analyzing the moderating effect of investment psychology, which has been scarcely examined in previous research, indicating that socioeconomic investment psychology and personal psychological factors should be considered when constructing apartments.

The Effect of Spatial Vulnerability and Fear of Crime on Residential Satisfaction in FCA: Comparison of Native and Foreign Residents

The Effect of Spatial Vulnerability and Fear of Crime on Residential Satisfaction in FCA: Comparison of Native and Foreign Residents

감염병에 따른 주거점유형태별 주거만족도 영향 분석

This study aims to verify whether there is a difference in housing satisfaction among residents of Korea’s largest Apartment Complex by residential occupancy type before and after COVID-19. As a result of the analysis, the satisfaction level of owner-occupiers was high. In detail, the satisfaction of owner-occupiers was high with the tangible factors such as physical characteristics, location characteristics, and management characteristics, and the satisfaction of renter residents was high with the intangible factors such as social characteristics, economic characteristics, and online information service characteristics. In other words, it can be seen that owner-occupiers place importance on the living environment and management, while renter residents place importance on the convenience of using the surrounding environment. The impact of residential environment characteristics of owner-occupiers on housing satisfaction before and after COVID-19 was significant in physical characteristics, location characteristics, and management characteristics. In the case of renter residents, physical characteristics and location characteristic were significant before COVID-19 and online information service characteristics was significant after COVID-19. In this way, since the type of residential occupancy affects satisfaction even in the same residential environment, it is judged that differentiated housing policies with appropriate selection and concentration are necessary.

지방자치단체장의 정치성향별 지방자치단체 슬로건 변화에 관한 연구

This study is an analytical study on the changes of slogans of local governments. This study aims to confirm that whether the local slogans advocated by local governments can be influenced by the political inclinations of elected leaders. The scope of the study is local governments where the head of a local government was replaced by a different political party. Core vocabulary was derived from the frequency of words used in slogans and analyzed the values pursued and images emphasized by political orientation. Through comparative research, It was discovered that not only did the content of slogans change depending on the political leanings of the local government head, but also the design form of the slogans also changed. It was found that blue is often used in the slogans of local governments where progressive leaders had been in office, while local governments where conservative heads of organizations are elected often replace slogans using red. On the other hand, through an investigation of the words emphasized in their slogans, it was found that the common goal of local governments, transcending the trends of the times and political stances, is the happiness of local residents. It was confirmed that there is a need to improve the problem of the short life span of local government slogans due to the use of colors and word selection that show similarities with national administration, and to create and manage a viable slogan that can blend harmoniously into the overall city brand and meet the basic goals of regional development and the satisfaction of local residents.

Residential Satisfaction of Subsidized Housing Estates in Post-Reform China: Roles of the Built and Social Environments

Residential Satisfaction of Subsidized Housing Estates in Post-Reform China: Roles of the Built and Social Environments

Dermatology resident comfort level treating hair conditions related to patients with skin of color.

Although recent studies demonstrated resident satisfaction in the treatment of skin of color (SOC) related disease, comfort levels treating hair specific to populations within the SOC spectrum is unclear. The purpose of this study is to assess dermatology residents comfort level in recognizing and treating various common hair conditions with a focus on those specific to SOC. An Institutional Review Board-approved survey was distributed to United States residents of Accreditation Council for Graduate Medical Education-accredited dermatology programs. Data pertaining to hair care knowledge and treatment comfort levels were collected. Analysis was completed using equal variance 2-sample t tests and analysis of variance F tests, P < .05. Dermatology residents were relatively comfortable with common conditions such as androgenetic alopecia and alopecia areata, but uncomfortable with creating healthy hair regimens, discussing natural hair care products, and treating trichorrhexis nodosa. Resident self-identification as underrepresented in medicine significantly impacted resident knowledge of hair care and treatment in patients with SOC. This study was limited due to small sample size and potential recall bias. This study highlights knowledge gaps in understanding hair-related care for patients with SOC, affirming the continued importance of diversifying dermatology programs as well as hair-specific training for residents.

Property management services under the Malaysian Valuers, Appraisers, Estate Agents and Property Managers Act 1981 and the Property Management Standards

Purpose Although a regulatory framework was established in Malaysia to govern practising property managers, the satisfaction level on residential property management remains low. This unfortunate situation necessitates a review of property managers’ job scope and their current standards of practice. Hence, this study aims to investigate the correlation between the performance of property managers in residential property management job scope and resident satisfaction. Design/methodology/approach The scope of work in property management services was first identified through a review of existing research and literature on property management. Subsequently, a survey questionnaire was administered, and the data collected was analysed to determine the relationship between the performance of the scope of work in residential building management and resident satisfaction. The research data was obtained from occupiers of residential properties and the findings formed the basis for research with an objective to enhance current property management practice. Findings Residential buildings represent the major building stocks of the country. The research showed that a majority (7 out of 9) of the identified scope of work significantly influence and affect resident satisfaction. Additionally, the logistic regression analysis outcome further confirms that the performance of maintenance management is a significant predictor of resident satisfaction. Originality/value This research identifies the critical scope of work in property management services which affects resident satisfaction. It also suggests various recommendations to improve property management services to achieve a higher level of resident satisfaction.

Analysis and Optimization of Residential Elements from the Perspective of Multi-Child Families in the Yangtze River Delta Region

Over the last few decades, policy changes have resulted in changes in family structure and cyclical changes within families. The structure of multi-child families will have a significant influence on housing demand and supply, necessitating a thorough demand study. This study examines the requirements of 739 multi-child families in the Yangtze River Delta (YRD) region at different stages and graphically displays the variables influencing their level of housing satisfaction, offering a scientific reference for the design and optimization of housing. Firstly, the residential elements that impact families with multiple children were categorized into 3 categories, 14 subcategories, and 65 influencing elements based on expert consultation and word frequency data. Secondly, 739 families in the YRD region were chosen for investigation, and importance–performance analysis (IPA) was employed to study and assess the residential elements of multi-child families. The IPA study findings were compared to those obtained from on-site surveys and network data crawling. Finally, the residential elements to be optimized were quantitatively determined, and the relevant optimization techniques were provided in conjunction with door-to-door interviewing. This study examines the needs of multi-child families at various phases, as well as the factors that impact their residential satisfaction, and provides optimization solutions for the long-term use and renewal of residential structures.

Measuring Residential Satisfaction in Apartments in Egypt by An AHP-based Scale

Measuring Residential Satisfaction in Apartments in Egypt by An AHP-based Scale