Research Methods Research Articles

The Challenges of the Presumption of Innocence in Lithuanian Criminal Proceedings

Abstract Although one of the key principles of the criminal procedure law - the presumption of innocence is officially declared as an aspiration in Lithuanian legal regulation and case law, there are still some areas of possible threat to this key principle. Therefore, the purpose of this research paper is to identify and analyse specific problems of ensuring the presumption of innocence in Lithuanian criminal law and criminal procedure law. So, the analysis was based on three main questions: the difficulties of ensuring the presumption of innocence in the Lithuanian criminal procedural law and Lithuanian criminal law and in the context of media. The research was carried out by employing the logical, the systematic, the linguistic, the historical, the comparative and the synthesizing research methods as well as the analysis of legal documents. The results of research analysis revealed specific areas that pose the greatest threat to violation of the presumption of innocence, as grounds for the termination of a criminal case; the general basis for issuing a preventive measure (arrest); complicity where the accomplices are tried in separate cases and media statements that have a direct impact on the impartiality of judges.

Employability on vocational high school students in the ”3T” area Bawean Island

Vocational high schools in ”3T” area on Bawean Island have limitations in human resources quality, equipment, production or practice tools, and industrial partnership, which differed from the vocational high schools located in advanced and developed areas. This research objective is to discover the description of employability to the vocational high school students in ”3T” area in Bawean island. The research method applied was the qualitative method using the phenomenology approach. The data collection was obtained through semi-structured interviews. This research participant was eight students at vocational high school "X," "Y," "Z," and "W" schools in Bawean Island, which is one of the ”3T” area. The analysis method in this research was content analysis. This research result shows that students in the ”3T” area were showing their effort to prepare themselves in facing the job market by enhancing their employability in learning activities within the class or practice in the laboratory. The students' employability includes skills, knowledge, comprehension, personality, career identity, social and human relations, and personal adaptability. Students realize that they are in the "3T" area and must work harder to improve their work skills so as not to lose their jobs.

The Influence Of Service Quality And Physical Evidence On Student Satisfaction Potensi Utama University

Currently, society's need for education continues to increase from time to time. The increasingly advanced level of life in society causes competition for human resources to become increasingly fierce. The increasing need of society for the importance of knowledge, encourages them to take educational levels from the lowest level to the highest level. To find out whether Service Quality has a positive and significant effect on student satisfaction at Potensi Utama University. To determine the effect of Physical Evidence on student satisfaction at Potensi Utama University. To find out how Service Quality and Physical Evidence simultaneously influence student satisfaction at Potensi Utama University. The method used in this research uses a method, namely the type of research used in this research is a quantitative research method. The population in this study was all students at Stambuk Potensi Utama University in 2023 totaling 1253 students. The sampling technique uses the Slovin formula, namely 92 rounded up to 100 people. The results of this research are (1) Service Quality partially has a positive and significant effect on Student Satisfaction, (2) Physical Evidence partially has a positive and significant effect on Student Satisfaction (3) Service Quality, and physical evidence together or simultaneously have a positive effect and significant to the satisfaction of Potensi Utama University Students.

Beneficial Impacts of MSIB Internship Program on PT Bank Mandiri (Persero) Tbk for Students in Preparing Professional Skills

Internships are widely recognized as a vital component of higher education, providing students with practical experience and enhancing their employability. This research reviews existing literature to examine the impact of internships on the development of professional skills. This study employs a quantitative research method. The data in this study consists of responses regarding professional skills, social skills, and internship placements obtained through a questionnaire on Google Forms. The respondents in this study totaled 49 individuals who are participants of MSIB internship program in PT Bank Mandiri (Persero) Tbk, which come from universities all over Indonesia, including the University of Indonesia, Gadjah Mada University, Airlangga University, Malang State University, Brawijaya University, and Bandung Institute of Technology. The data obtained was then analyzed descriptively with the help of the SPSS application. At the MSIB internship program in PT Bank Mandiri (Persero) Tbk 96.74% of students stated that they gained advantages regarding professional skill while attending the internships program, while 96.16% of students were satisfied with the learning process during the internship. The findings indicate that internships significantly improve various competencies essential for career success, including effective communication, teamwork, time management, problem-solving, leadership, adaptability, stress tolerance, and decision-making. Internships also offer valuable insights into specific industries, clarify career goals, and provide opportunities for networking. Despite the overwhelmingly positive impact, areas such as leadership development and career relevance require further attention. The study suggests integrating structured internship programs into academic curricula, enhancing leadership opportunities, aligning placements with career aspirations, and providing training on soft skills. By implementing these recommendations, educational institutions and organizations can maximize the benefits of internships, ensuring that students are well-prepared for their professional careers.

Bridging the gap: enhancing orthopaedic outcomes through qualitative research integration.

The evidence base within trauma and orthopaedics has traditionally favoured quantitative research methodologies. Qualitative research can provide unique insights which illuminate patient experiences and perceptions of care. Qualitative methods reveal the subjective narratives of patients that are not captured by quantitative data, providing a more comprehensive understanding of patient-centred care. The aim of this study is to quantify the level of qualitative research within the orthopaedic literature. A bibliometric search of journals' online archives and multiple databases was undertaken in March 2024, to identify articles using qualitative research methods in the top 12 trauma and orthopaedic journals based on the 2023 impact factor and SCImago rating. The bibliometric search was conducted and reported in accordance with the preliminary guideline for reporting bibliometric reviews of the biomedical literature (BIBLIO). Of the 7,201 papers reviewed, 136 included qualitative methods (0.1%). There was no significant difference between the journals, apart from Bone & Joint Open, which included 21 studies using qualitative methods, equalling 4% of its published articles. This study demonstrates that there is a very low number of qualitative research papers published within trauma and orthopaedic journals. Given the increasing focus on patient outcomes and improving the patient experience, it may be argued that there is a requirement to support both quantitative and qualitative approaches to orthopaedic research. Combining qualitative and quantitative methods may effectively address the complex and personal aspects of patients' care, ensuring that outcomes align with patient values and enhance overall care quality.

Political PR in International Digital Communications: The Experience of the Eurasian Media Space

Digital media has become an integral part of the political life of citizens, as an increasing number of people around the world use digital media technologies for communication. Digital media contribute to the formation of socio-political factors that raise concerns about the spread of disinformation, information disagreements and political polarization.Aim. To analyze the tools, problems and opportunities of political PR in the context of digitalization of the media space in foreign countries and the EAEU countries.Tasks. To give significant ideas about the concepts of “political public relations” and “political communication”; to identify factors influencing political communication processes; to present international experience in the application of political PR in the context of digitalization of media; to formulate the possibilities for the development of Eurasian integration in the context of digitalization of the media space.Methods. The methodological basis of the scientific research was such modern general scientific research methods as: comparative analysis, statistical and structural-logical methods, content analysis of open sources of information.Results. The paper defines the role and importance of digital media in political PR activities, identifies traditional and modern factors of influence on political activity, as well as problems in the new digital reality. To build political communications with the audience, its impact and increase engagement, political organizations use new media technologies using multimodality. In practice, the digital inequality of the world population deprives a number of people of digital communication, and as a result, the necessary conditions for participation in the political and economic life of the country. The digital divide of the EAEU countries reduces the political communicative impact on citizens’ beliefs in the need to strengthen integration processes. It seems appropriate to introduce consistency in the formation of the Eurasian integration agenda and a single digital information field to increase the political culture of civic engagement in all EAEU member states.Conclusions. With the help of variation of resources, the necessary content is formed to create the necessary audience effect. Indeed, digital media has a number of advantages that have been proven in practice, however, political PR is influenced by the negative side of the development of digital communications — the spread of fake news, most of which cannot be traced to the source. Therefore, the transformation of digital opportunities, the distribution of political resources, the dissemination of political discourse and the structure of political opportunities in the digital age is the most relevant in the modern world. Using the example of the EAEU countries, it is proved that digitalization in the international media space causes the involvement of citizens of different countries in integration, generalization and formation of public support for the state.

Modern aspects of therapy of metabolic associated liver disease in patients with type 2 diabetes mellitus

Metabolic associated fatty liver disease (MAFLD) is currently the most common liver disease. The main risk factors for its development are poor nutrition, sedentary lifestyle and obesity. MAFLD is associated with various cardiometabolic conditions – lipid metabolism disorders, cardiovascular pathology and carbohydrate metabolism disorders. The association of MAFLD and type 2 diabetes mellitus (DM) is common among patients, since these diseases have a common pathogenesis link – insulin resistance. The combination of these diseases has a mutual negative effect on each other and increases the risks of cardiovascular diseases, hospitalizations, as well as the risks of liver fibrosis progression. Therefore, the detection of MAFLD and its treatment in type 2 DM are extremely important to improve the patient’s prognosis. Diagnostics of MAFLD includes laboratory and instrumental research methods. The “gold standard” of diagnostics is considered to be liver biopsy, but due to the fact that this method is invasive, it is rarely used and only for differential diagnostics of MAFLD with other liver pathologies. The most accessible instrumental method for detecting liver steatosis is ultrasound. Treatment of MAFLD primarily involves lifestyle changes (rational nutrition with limitation of simple carbohydrates and animal fats, adequate physical activity) and weight loss. Also, hypoglycemic drugs used to treat type 2 diabetes (metformin, pioglitazone, glucagon-like peptide-1 agonists) can have a certain positive effect on MAFLD. Essential phospholipids, which have membrane-stabilizing, antioxidant and antifibrotic effects, are also an important component of MAFLD treatment. A number of domestic and foreign studies have shown the high efficiency of Essential Phospholipids both in relation to biochemical parameters in patients with a combination of type 2 diabetes and MAFLD, and in relation to ultrasound signs, improving the function and structure of the liver in MAFLD, as well as slowing the progression of liver fibrosis.

A Study on the Effectiveness of English Debate Competitions as a Language Learning Aid

English debate competitions have gained widespread attention as an innovative language learning tool in recent years. This study explores the impact of English debate on learners’ listening, speaking, reading, and writing skills, as well as their critical thinking and teamwork abilities. Using empirical research methods such as surveys, interviews, and performance evaluations, this study finds that participation in English debates not only improves students’ English proficiency but also significantly enhances their ability to think critically and collaborate effectively. By integrating recent literature, the research further examines the actual impact of English debate competitions on language learning and their application in educational contexts.

A Comparative Study of the Morals of PAI IAIN Kerinci Students Who Participate in the Ma'had Al-Jamiah Program with Non-Participants

This research was conducted to determine the difference in moral levels between Islamic Education (PAI) students who participated in the Ma'had al-Jamiah program at IAIN Kerinci and those who did not participate (non-participants). The method used was a quantitative research method with a survey approach. The questionnaire consisted of 10 items containing indicators of morality towards Allah SWT, morality towards fellow human beings, and morality towards the environment. The total sample size was 70 PAI students, comprising 35 students who participated in the Ma'had al-Jamiah program and 35 non-participants. This study conducted normality tests and statistical tests using SPSS. Based on the normality test, the morality of PAI students who participated in the program was normally distributed (significance value 0.071 > 0.05), while PAI students who did not participate in the program were not normally distributed (significance value 0.00 < 0.05). Therefore, data analysis was conducted using parametric statistical tests with Mann Whitney U. The results of the statistical tests showed that the significance value for morality (0.682) was greater than 0.05. Thus, it can be concluded that there is no significant difference between PAI students who participated in the Ma'had al-Jamiah program at IAIN Kerinci and PAI students who did not participate in the program. However, based on the interval questionnaire scores, the moral level of PAI students who participated in the program was categorized as Good (3.07), while students who did not participate were categorized as Fairly Good (2.82). Therefore, it can be said that both groups of PAI students have good moral levels.

Principles of ensuring thermal stability in innovative technology of periclase-spinel refractories

This article presents the results of research on the structural-phase regularities and behavior of periclase-spinel refractories under high-gradient thermal loads. The findings from the analysis of structural-phase variability in the refractory samples are used to achieve the desired thermal resistance. Based on the investigation of the subsolidus structure of the MgO–FeO–Al2O3–TiO2 system, predictions were made regarding the characteristics of solid-phase exchange reactions, considering the existence of solid solutions with various types of crystal structures in specific areas of the system. This enabled the application of new principles for ensuring thermal stability in the developed periclase-spinel refractories, specifically through organizing a fragmented, micro-cracked structure by combining solid-phase exchange reactions with the establishment of mobile equilibrium upon reaching stationary-state temperatures. An additional feature is the possibility of phase invertibility of solid spinel solutions, including changes in the type of spinel structure, in particular quandilite. Physicochemical research methods confirmed the enhanced ability of the material to flexibly adapt its phase composition and microstructure to thermal loads. The feasibility of these principles for achieving the structural-phase adaptability of the material to thermal shocks was validated by electron microscopy analysis.

Managerial ethical principles and behaviours for nurse managers: A Delphi method.

Managerial ethical principles and behaviours guide the roles, duties, responsibilities, behaviours, and relationships of nurse managers in healthcare institutions. The aim of this study was to establish the managerial ethical principles and behaviours for nurse managers. What are the managerial ethical principles and behaviours for nurse managers? The Delphi method, one of the qualitative research methods, was used in this study. The Delphi process consisted of two rounds. Data were collected by e-Delphi technique. 42 experts were included in the first Delphi round and 39 in the second Delphi round. These experts consisted of nurse managers, academicians studying in the field of ethics and nursing management. Participation in the study was voluntary and informed consent of the experts was obtained before the study. Approval was obtained from the ethics committee of the university at which the researcher worked (Approval date: 24.07.2020, Decision No: 2020/12-16). At the end of the Delphi rounds, eight managerial ethical principles and 29 ethical behaviours of these principles were identified. The distribution of these behaviours and principles were: justice (six behaviours), equality (two behaviours), honesty (two behaviours), fairness (two behaviours), responsibility (eight behaviours), confidentiality (two behaviours), clarity (two behaviours), and humanity (five behaviours). These managerial ethical principles and behaviours are intended to guide nurse managers when providing nursing services but should be updated accordingly in line with changing conditions and developments.

Judicial Immunity – A Guarantee of Independence and an Element of Accountability

Abstract The aim of the article is to develop a common understanding of the content of judicial immunity and thus to generate a theory on the application of this legal institution in ensuring and balancing judicial independence and accountability. Neither the separation of powers nor the judicial independence precludes the assessment of a judge’s responsibility for violation of the law, however, it is in the interests of both the state and society to ensure the independent exercise of the judicial function. Therefore, there is a need to strike a balance between the independent exercise of the judicial function and the holding of judges accountable. This balance is ensured by judicial immunity. The research was carried out by using the methods of scientific research customary in legal science: literature studies, analytical, comparative, inductive and deductive research methods. The study reveals the aim of judicial immunity, describes its content focusing on two elements of the judicial immunity: non-liability and inviolability and reveals the specific requirements of judicial immunity. The study confirms that well-regulated and responsibly applied judicial immunity ensures that independence and accountability can be balanced.

Mapping visual-based methods: an interdisciplinary approach

Images are central to our understanding of and learning about our world. We argue that visual training needs to be improved in the higher education system to enhance the potential of visual thinking to mediate productively our relationship with the context we inhabit. Initiatives from the social sciences and humanities since the end of the twenty century have highlighted the importance of training in visual research methods and visual literacy, but they also expose the scarcity of tools for understanding and applying images in research processes. In this paper, we examine the way visual methods were organised and employed in earlier studies and propose a new taxonomy. This classification will map these methods in an interdisciplinary framework that allows practitioners to use images in the development of projects. This proposal also seeks to inform future methodological approaches where images are recognised as a language of knowledge, analogous to numbers or linguistic expressions.

DETERMINATION OF OPTIMAL CONDITIONS FOR HERMETIC WELDING OF THIN FOILS WHEN USED IN MEMBRANE-TYPE STRUCTURES

Purpose. Development of optimal technology for welding thin-walled shells mode of 12Х18Н10Т steel (δ=0.15 mm), working at alternating loads. Research methods. Research methods. For welding automatic argon-arc welding (AAAW) equipment was used for of orbital welding, which includes a MW 2600 current source (FRONIUS) with software control unit and welding head of closed type MW40. Research warks showed that this type of welding is not enough for such small thicknesses concentration of the welding arc, which does not allow stable forming of the bath and obtaining solid uniform seam. A special robotic complex was used for microplasma welding STARWELD 190H, which includes: a power source for the regular arc INV 50; source main arc power supply INV 190; SIEMENS Simatic S 7-300 control unit; robot CR3-535M (MITSUBISHI); manipulator and HPH 80 plasmatron. Welding quality control was carried out by visual inspection and metallographic examination. Taking into account the conditions of operation of the parts, according to the technical conditions of the drawing, it was also provided pneumohydraulic control method. Obtained results. Visual inspection the outer surface of the welds showed the absence of defects in the form of pores, cracks, shells, no fusions, undercuts, etc. The geometric dimensions of the weld met the requirements of the standard documentation valid at the enterprise. Metallographic studies of the boxes membranes, welded by microplasma welding, gave a positive result. Defects of metallurgical character were not found in the welds. Practical value. The optimal method of welding that can be applied is determined for the manufacture of thin-walled membrane structures, from the point of view of manufacturability and economy expediency It has been established that microplasma welding allows obtaining a hermetically tight seam, when the thickness of parts to be welded is about 0.15 mm. The performance of welded membrane boxes is confirmed in the barostatic valve of an aircraft engine. It is established that micro plasma welding can be used in the manufacture of thin-walled shells made of 12X18H10T steel (δ=0.15 mm), which work at variable loads. The technological process of welding is introduced into the series production.

지방 국립대 자율전공학부 신임교수의 대학혁신과정에서의 근무경험에 대한 자문화기술지

Objectives This study is about the experience of a professor who started working as a new professor in the Department of Liberal Study at a local national university and was appointed as a new professor in the process of establishing and operating the department according to the university innovation promoted by the Ministry of Education and the university's own innovation process. Methods We explored the process of being selected and appointed as a professor in the newly established Department of Liberal Study at a local national university located in Region J. While working as a new professor in the department, which is directly related to university innovation, I sought to express in-depth my experience in adjusting admissions units, establishing new educational units, consultation processes with university members, and operating new curricula. For this purpose, the autoethnography research method, which is a research method for one's own culture, was applied. Results By conducting this study, the following five research topics were derived. ｢① Universities’ hot potato ‘Department of Liberal Study’｣, ｢② New professors at the Department of Liberal Study who lack even the basics｣, ｢③ Establishment of new educational units facing various obstacles｣, ｢④ Survival and growth, and the life of a professor moving forward with reflection｣, ｢⑤ Department of Liberal Study moving to the forefront of change and innovation｣ Conclusions Based on these research results, we described the difficulties and adaptation problems of new professors in Department of Liberal study in relation to the non-major admission system. And We discussed ways to advance toward growth and reflection in the university innovation process, which is directly related to the sustainability and survival of the department. This study is significant in that it is the first study to reveal the work experience of a new professor in the Department of Liberal Study, and suggested follow-up research in terms of research subjects and research methods.

Bringing embodied approaches to on-campus research methods teaching for large STEM cohorts: design, challenges, learning

In the post-pandemic world, Learning Development researchers have posited a ‘new hybrid era of teaching’, in which lessons from lockdown in best practice for online and remote teaching play a key role in increasing the inclusivity of higher education (Kantcheva and Bickle, 2023). At the same time, as many students have returned to campus, research has begun to interrogate the role that campus spaces and in-person interaction play in teaching and learning in this new era (Hrach, 2021; Cox et al., 2022). Whether through explicit pedagogical design or implicitly, courses with practical elements, particularly in many scientific disciplines, tend to favour principles of embodied learning through ‘learning-by-doing’. Courses incorporate hands-on interaction with laboratory equipment and social constructivist approaches through student co-creation (Deshmukh, 2021), the centrality of which to students’ professional training was made even more apparent during the move to remote learning. However, these same principles have not underscored the pedagogical approach to research methods education on the undergraduate Engineering degree programmes at the University of Manchester, which has typically been taught more didactically in recent years. This lecture-format approach has been used partially due to challenges of practicality, with the course unit being delivered to a large cohort that can reach 500 students in a typical year. With these principles in mind, this academic year, the Library Teaching, Learning and Students team has collaborated with academic leads across Engineering disciplines to deliver embedded research methods workshops that incorporate elements of an embodied, social constructivist approach, playing to the unique strengths of in-person group learning. This presentation charted the process of Learning Developers and academic staff co-designing these workshops, highlighting challenges encountered, and outlining learning from the process to take forward into future collaborations with disciplines with large cohorts.

대학 집단상담 분야의 연구 동향 분석

Objectives The purpose of this study is to examine the research trends on group counseling in universities, and to provide implications for future research. Methods For this study, 150 domestic journal papers on university group counseling published from 2000 to April 2024 were analyzed for basic elements, research topics, research subjects, research methods, research types, and types of group counseling. Results The research results are as follows. First, as a result of analysis as a research topic, it was classified into counseling theory, career development, self-development, interpersonal relationships, emotions, subjective well-being and learning development. Second, most of the subjects of the study were general college students, and in addition, there were college students in specific majors such as education and nursing. And college students who had disability problems, psychology, and learning problems were the subjects. Third, as a result of analysis by research method, it was classified into quantitative research, qualitative research, and literature research. Quantitative research included methods such as difference test, variance analysis, and nonparametric test, and qualitative research included content analysis, phenomenological research, grounded theory, and FGI. Fourth, research types were classified into counseling effect research, process research, development research, meta research, and research trend survey. Among them, counseling effect research accounted for the largest proportion. Fifth, as a result of analyzing the types of group counseling programs, face-to-face counseling was the most common in the form of counseling, structured counseling was the most common in the counseling structure, and counselor-centered counseling was the most common in group leaders. Conclusions It was discussed the importance of applying various perspectives and methods when studying group counseling research in universities. In addition, implications for the development and implementation of an effective university group counseling program for college students were presented.

2020년부터 2024년까지 실행연구 방법이 적용된 국내 영유아 교육 연구 동향 분석

Objectives In this study, the domestic infant education research trend to which the practical research method was applied was analyzed. Methods From 2020 to May 2024, 76 domestic academic papers that applied the implementation research method were analyzed. Results As a result of the analysis, research at the professional level was mainly conducted, and the areas of application of curriculum changes, educational activities, and teacher expertise were mainly used as research topics. As for the research members, joint implementation research was high, and qualitative research was the highest as the implementation research method. Conclusions In the future, it is necessary to encourage practical research and to be shared with field teachers so that practical research can contribute to the formation of practical knowledge without being biased. In addition, it is necessary to expand practical research by seeking diversity in research methods.

OPTIMIZATION OF HEAT TREATMENT REGIME FOR A NEW BIODEGRADABLE Mg-Zr-Nd ALLOY WITH ENHANCED MECHANICAL PROPERTIES

Purpose. To develop a rational heat treatment regime for a new biodegradable magnesium alloy of the Mg-Zr-Nd system, to ensure enhanced mechanical properties throughout the entire treatment period. Research methods. Differential thermal analysis (DTA) was used to determine phase transformation temperatures. Microstructure analysis was conducted using optical microscopy (“Neophot 32” and “OLYMPUS IX 70”) and scanning electron microscopy with energy-dispersive X-ray spectroscopy (SELMI RЕМ-106I). Mechanical properties were determined using an INSTRON 2801 testing machine. The influence of cooling rate on microstructure and properties was studied using ProCAST simulation software. Heat treatment was carried out in a Bellevue type shaft furnace and a PAP-4M furnace. X-ray analysis was used to detect internal defects in samples. Results. A new heat treatment regime was developed for the biodegradable Mg-3.15Nd-1.25Zr-0.6Zn (wt%) alloy. Using differential thermal analysis and microstructure studies at various quenching temperatures, the optimal quenching temperature was established at 560 °C. Empirical relationships describing the influence of heat treatment parameters on the alloy's microstructure were calculated. The new heat treatment regime (quenching from 560 °C for 8 hours, air cooling + aging at 200 °C for 16 hours) resulted in improved mechanical properties (UTS = 276–282 MPa, δ = 5.2–5.8%) compared to the standard T6 regime. Scientific novelty. For the first time, a comprehensive study of the influence of heat treatment parameters on the structure and properties of a new Mg-3.15Nd-1.25Zr-0.6Zn (wt%) alloy with increased content of alloying elements was conducted. New dependencies describing the influence of quenching temperature on the alloy's grain size were established. Practical value. A new heat treatment regime for the biodegradable magnesium alloy was developed, which ensures complete dissolution of the pseudoeutectic phase and formation of strengthening phases, resulting in improved mechanical properties compared to the standard alloy Mg-2.5Nd-0.4Zn-0.5Zr (wt%) and the standard T6 regime.

Implementation of SOP in Handling Guest Luggage Arriving at the RC Bali Hotel

The purpose of this study was to determine the implementation of handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The research method used is descriptive qualitative, namely where this data analysis technique compiles data obtained through interviews with the Guest Service Supervisor and also observations of bellman employees. Other data that supports the Final Project comes from literature, journal references, books, and articles about the front office department, especially in the bellman section. From the results of the study, it can be seen that there is still performance that needs to be considered in handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The suggestion that can be given is that the Guest Service Supervisor should always monitor his subordinates to carry out the SOP that has been applied to the bellman section