AbstractUrban flood risks in Zimbabwe emanate from the twin challenges of rapid urbanisation and climate change. Most urban settlements have become increasingly anchorages, which require increased adaptation through the sustainable management of urban storm water. Building on the Woodlands Park case in Gweru, this paper locates the problem of recurrent floods to the impasse between residents and council authorities on the one hand, and climatic risks reinforcing underlying rapid urbanisation challenges on the other hand. The purpose of the study was to gather the views of residents and their role in seeking solutions to the storm water management challenges. Utilising a mixed methodology, insights were drawn from field observations and purposive selection of 50 household representatives, triangulated with the views of officials from Gweru City Council (GCC). Data were obtained through in-depth interviews using semi-structured questions and analysed using thematic content analysis where participants’ views were grouped into themes according to their resemblance. By utilising Vensim PLE 7.3 Software, we applied systems thinking theory to reveal the interconnectedness of the factors leading to heightened storm water challenges. The findings showed that Woodlands Park lacks proper drainage installations that meet the standards of GCC. Some residents use personal resources to make storm drains on their yards but with differing structural dimensions. The local drainage system gets choked by silt and illegally dumped litter. Municipal authorities do not undertake routine annual drain reticulation operations, exposing houses to flooding. We argue that municipal authorities, land developers and the residents have not equitably collated their efforts to create bargained storm water management initiatives. The study proposes a community-based, low-cost flood resilience framework that engages residents with technical guidance from municipal staff.