Process Redesign Research Articles

Pengembangan Antarmuka Website Kebugaran Fitme untuk Mendukung Pola Hidup Sehat dengan Penerapan Metode Human-Centered Design

Healthy living is often associated with achieving an ideal body weight, which is the goal of many people who are overweight. Therefore, various methods are carried out to achieve the desired body weight. FitMe is present as a website designed to make it easier for the public to get information related to the importance of maintaining an ideal body weight. FitMe equipped with various features such as personalized workout programs, diet and nutrition monitoring, exercise trackers, daily journal entries, fitness consultation, comprehensive fitness education materials, as well as a marketplace for the purchase of products such as protein milk and nutritious foods. This research uses the Human Centered Design method, which is an approach that focuses on all users, both potential and not. Human Centered Design is determined in this research because this method focuses on a wider range of users. Design testing is carried out using the UEQ method on 20 respondents and the results obtained are Excellent, which means that the design of Fitme has met the user's criteria and there is no need to undergo a redesign process.

On the economic feasibility of tidal range power plants

The potential energy associated with tides presents a sustainable energy resource that remains largely untapped. Uncertainties on the economic case of tidal range power plants are a known obstacle. Research on tidal range structures suggests energy yield may be maximized through operation strategy optimization, and that impacts can be mitigated through design optimization. While instructive, these perspectives alone are insufficient to support the feasibility of individual projects. We integrate operation optimization and hydrodynamic impact analyses within a cost evaluation framework for tidal range structures focusing on capital costs (CAPEX) and levelized cost of energy (LCOE). Once benchmarked against 11 historic proposal cost projections, we perform a redesign of 18 tidal power plants to deliver a comprehensive comparative basis across a diverse range of sites in the UK. Tidal power plant operation is simulated in regional shallow-water equation models, acknowledging tide variability. The cost evaluation framework demonstrates the impact of geospatial variations on key cost components. The redesign process indicates transformative implications in that equivalent and lower LCOE values can be achieved for designs at a substantially lower CAPEX. Given how the latter hinder development, we show how tidal range schemes could be far more economically feasible than commonly perceived.

“They Don’t Even Realize They’re Learning”: Enacting Core Practices in Teacher Education Through Board Games

ABSTRACT This article explores the potential of using gameplay to support teacher candidates’ understanding and application of core teaching practices in an early-stage clinical practicum experience. Through a course redesign in the wake of COVID-19 adjustments, one of the authors explored innovative ways to incorporate board games in service to both teacher candidates and the students with whom they worked, fostering high-leverage teaching practices alongside children’s social-emotional learning. The first part of the article provides research-based support for why board game play can be valuable to learning and details the course redesign process implemented to benefit both candidates and children. The second portion outlines the core practices candidates explored and enacted through board game instruction and play: building respectful relationships, instructional clarity, setting and assessing learning goals, student engagement, and establishing routines and expectations. Priorities for game selection involved consideration of developmental levels, cultural representation, small group interaction, and thoughtful decision-making over chance-reliant alternatives. Attention to these details shaped spaces for thoughtful cultivation of social and emotional skills within contexts that supported nascent teachers and eager children.

Electric Field-Based Ozone Nanobubbles in Tandem with Reduced Ultraviolet Light Exposure for Water Purification and Treatment: Aquaculture and Beyond

Micro- and nanobubbles are tiny gas bubbles that are smaller than 100 μm and 1 μm, respectively. This study investigated the impact of electric field ozone nanobubbles (EF-ONBs) on the purification of both deionised and aquaculture water bodies, finding that heightened reactive oxygen species (ROS) production and oxygen reduction potential (ORP) are correlated to a higher production of EF-ONBs. In particular, it was found that there were substantially reduced ultraviolet light requirements for aquaculture when using EF-ONBs to maintain aquaculture purification standards. It is clear that the approximately exponential decay is slowed down by almost ten times by EF-ONBs even without UV applied, and that it is still roughly six times longer than the ‘control’ case of standard O3 sparging in water (i.e., meso- and macro-bubbles with no meaningful level of dispersed-phase, bubble-mediated dissolution beyond the standard Henry’s law state—owing mostly to rapid Stokes’ law rising speeds). This has very positive implications for, inter alia, recirculation aeration systems featuring an ozonation cycle, as well as indoor agriculture under controlled-light environments and malting, where ozonation cycles are also often used or contemplated in process redesign strategies. Such promising results for EF-ONBs offer, inter alia, more sustainable aquaculture, water sterilisation, indoor farming, and malting.

A Tailor-Made Web Lab for Older Adults: User-Centered Redesign of a Cognitive Stimulation Platform Based on User Experience

The increasing availability of technology-mediated cognitive stimulation tools is evident in the contemporary landscape. However, the acceptance of these tools by older adults is not always satisfactory. One of the reasons is that some were not designed with the perspective of older adult users. In light of this, user-centered design assumes paramount importance in enhancing technology adherence. This paper aims to elucidate the redesign process of a cognitive stimulation web lab (LABPSI) from the perspective of user experience and based on user-centered design, intending to improve accessibility and appeal for older adults, the targeted end users. Objective and subjective measures were recorded both before and after the web lab redesign to assess changes in participant performance and acceptance. The study included both healthy and mild cognitive impairment participants. Both groups demonstrated improved performance following the lab redesign. These findings suggest that the redesign process, guided by a user-centered perspective, results in a technologically satisfactory product tailored for the intended end users, in this case, older adults.

Enhancing user experience in online learning environments: Design, evaluation, and usability techniques

This study aims to enhance user experience on online learning platforms by investigating design principles, usability evaluation techniques, and rede-sign processes. A total of 150 participants, divided equally among students, educators, and professionals, were stratified by age, gender, education level, and familiarity with online learning. Various evaluation methods, including heuristic evaluation, guideline reviews, and cognitive walkthroughs, were employed. Metrics such as task success rate, time-on-task, and Net Promoter Score (NPS) were used to quantify user satisfaction and effectiveness. Addi-tionally, five qualitative interviews were conducted for deeper insights. The results revealed specific usability issues and demonstrated the effectiveness of the applied evaluation techniques. Post-redesign metrics indicated signif-icant improvements in user satisfaction and engagement. The study under-scores the importance of a multi-faceted approach to design and evaluation in online learning platforms and suggests avenues for future research.

A closer look at activity relationships to improve business process redesign

AbstractBusiness process models serve as visual representations of the structured sequence of activities, or activity relationships, aimed at achieving specific organizational objectives. These models explicitly depict only a portion of the activity relationships, leaving other, so-called hidden relationships to be inferred through transitivity and domain knowledge. Because designers lack visibility into these hidden relationships, tasks associated with process redesign (BPR) are more challenging. BPR is a specialized area within business process management focused on modifying process behavior at the model level. While best practices have been introduced, explicit guidance for implementing them is currently lacking. This paper introduces an approach to delineate all possible relationships between any two activities within a BPMN diagram by considering a combination of existential and temporal dependencies. Furthermore, the proposed approach facilitates a detailed specification of change operations related to BPR and their consequential effects on activity relationships. We illustrate this by applying BPR strategies such as resequencing and parallelism to the use case of an order management system.

ENHANCING USER EXPERIENCE (UX) IN BUS TICKET BOOKING: A CASE STUDY OF REDBus APPLICATION

In Indonesia, the number of buses has increased significantly, particularly in major cities. Along with the advancement of mobile technology, people can now purchase bus tickets online using mobile applications. One of the popular online bus ticket booking platforms is RedBus. As one of the widely used applications, it is crucial to focus on User Experience (UX) because it significantly influences user satisfaction, encouraging continued use of the application. However, usability testing of the current RedBus application revealed that users are experiencing several issues, including difficulties in using the app, which leads to low user motivation and dissatisfaction with RedBus services. As a result, a redesign was needed to improve the UX of the RedBus application. Therefore, this study aims to investigate how UX can be improved after a redesign of the application. The redesign process employed the Design Thinking method, which consists of five phases: Empathize, Define, Ideate, Prototype, and Test. UX was measured through usability testing, focusing on effectiveness, efficiency, and user satisfaction. The measurement results of the redesigned RedBus application showed a 44% increase in effectiveness, with efficiency reaching 0.079 goals per second. Additionally, user satisfaction improved by approximately 63% across all criteria. These findings provide practical insights for designers and developers looking to enhance UX in their applications. They underscore the importance of a user-centered approach and demonstrate the effectiveness of Design Thinking as a framework for successful redesigns. Moreover, this research offers a practical guideline on how to measure UX for digital products

Isolation, optimization, and redesigning of phages of methicillin-resistant Staphylococcus aureus from clinical hospital isolates in Baghdad

Background: A global health concern is methicillin-resistant Staphylococcus aureus (MRSA). The use of bacteriophages is one of the many novel control strategies against MRSA that are frequently sought. However, it is quite challenging to isolate enough lytic anti-MRSA phages. In order to extract, optimize, and remodel anti-MRSA phages, this study sought novel approaches. Methods: Two ATCC MRSA strains and nine clinical MRSA isolates were used to isolate wild anti-MRSA phages from hospital settings, dirt, and sewage. The wild phages were optimized using plaque-based biokinetic techniques. Using chemicals that weakened bacterial cell walls, the resulting highly lytic and specific anti-MRSA phages were subjected to unique physicochemical phage redesign processes. This allowed the phages to enter host bacteria and acquire the specificity of the new host. Three different protocols were tested using combinations of Tween 20, lysozyme, and nisin A. Results: Nisin A and lysozyme protocols at different rates were found to be successful in producing newly redesigned, transiently stable, anti-MRSA phages. Conclusion: Unlike self-depleting antibiotic-based applications, phage redesign is self-fortifying. In order to address the increasing number of epidemic MRSA strains, this model could prove to be a perfect platform for developing trustworthy control and treatment strategies. Additionally, it is believed to be an infinite supply of anti-MRSA lytic phages from which several permanent phage lysins can be isolated and refined.

Fostering professional capacity for blended teaching and learning

Blended learning (BL) in higher education (HE) has for decades been considered a transformative way for universities to reach a wider range of students, increasing equity and availability to meaningful learning experiences. However, there is little in the BL literature around teaching academics and instructional designers’ experiences and perspectives on BL. This case study explores collaborative redesign through the reflections of a team comprising an academic Unit Chair, Learning Designer, and a Sessional Lecturer. It illustrates how a collaborative BL redesign process strengthened a unit that in 2022 had been deemed to be unsuccessful, and built educator capability through professional learning (PL). The result was a pedagogical and learning shift, which led to the unit’s successful delivery for online and on campus students in 2023. The findings have implications for BL and insight into collaborative design team experiences offering value to the academic community at large and foregrounding the value of pursuing a ‘ground-up’ collaborative BL redesign model.

Digital transformation: The geopolitical-organizational nexus

This special issue aimed to attract articles situating digital transformation in the geopolitical-organizational nexus. Unlike innovation and change panaceas (or fads) like business process reengineering (BPR) which became popular in the 1990s, digital transformation is a multi-level concept. Extending beyond the redesign of organizational and business processes, the analytical boundaries of digital transformation include ecosystems, organizational networks, business and operational processes, organizational identities, governance structures, and quality/cost dynamics. However, the extant literature on digital transformation continues to use the organization as the primary unit of analysis. Definitions of digital transformation vary widely, with some not dissimilar to the BPR era. The papers included in this special issue provide analytical and empirical examples on the pervasive effects from contemporary digital technology for society, organizations, and citizens. Future work which isolates the digital technology artefact would benefit from further refinement of the digital transformation concept. A starting point is to revisit the digital technology evolution over past decades which reveal the inflection points of technological change, specifically for mainframes, PCs, and the Internet. Such analysis will increase our understanding and contextualization of past panaceas like BPR for generating new insights on how digital technologies are front and center in debates on digital transformation.

Stakeholder-led proactive risk assessment of medication safety in the pharmaceutical supply chain

Abstract Introduction In 2022/23, 1.08 billion medications were dispensed to patients using NHS England, at a cost of £19.04 billion1 . However, Elliot et al (2019)2 estimate every year there are 237 million medication errors at some point of the medication process, with a high associated cost. Increasingly, media is reporting medication shortages of critical medicines3 that can contribute to errors of omission. Medication errors suggests system, tasks and processes should be explored to understand if they have been poorly designed. This paper is a pre-Brexit study that examines the pharmaceutical supply chain with stakeholders. Aim To explore risk to medication safety in the pharmaceutical supply chain using qualitative interviews of stakeholders across the supply chain and proactive risk assessment method SHERPA (Systematic Human Error Reduction and Prediction Approach). Method 1. Qualitative interviews with process models System process models were developed (by literature, field observations and interviewees) and employed to elicit stakeholder perceptions about risk to medication safety in 31 qualitative interviews. Participants included pharmacists, wholesalers, pharmaceutical industry representatives, regulators and policymakers. Ethical approval was granted by Cambridge LREC to include healthcare professionals and 6 patients. Interviews were audio-recorded, transcribed and thematically analysed using N-Vivo. 2. Focus group for SHERPA Six stakeholders participated in the SHERPA focus group4 , including pharmacists and representatives from pharmaceutical manufacturing and wholesale industries. Interview participants were invited and those that agreed, attended. The SHERPA template was completed by the group. The session was audio-recorded, transcribed and thematically analysed using N-Vivo. Results The system models led to a greater understanding of the current system ‘as-is’ and created an overview of the supply chain. SHERPA is a validated method and provided the rigour to risk assess the supply chain process and identify sources of risk. However, the error mode terminology required adjustment to healthcare. Across all supply routes, the main source of risk was failure to supply medicines that caused errors of omission and the risk of counterfeit medicines. Failure to supply resulted from shortages that take place from trading activities that result in stockpiling or exporting of medicines. A lack of robust regulation and parallel imports increased the risk of counterfeit medicines. Stakeholders highlighted deficiencies in the supply chain and poor performance of stakeholders, as medication safety concerns. In order of frequency, the deficiencies include fragmented supply chain; complacency by stakeholders; poor communication and integration across supply chain; and end-user often regarded as the pharmacist, rather than the patient. Discussion and conclusion From the findings, strategies emerged as possible solutions. These included communication of shortages in each component of supply chain; robust counterfeit strategies; use of technology (automation/digital tools); and re-design tasks and processes in dispensaries and wards. Staff training, education, and revalidation of stakeholders is vital. Key limitations in this study include biases that can occur from recruitment strategy and small sample size. The SHERPA method posed terminology problems. In conclusion, this multi-method approach reveals risk and possible solutions to improve safety and reduce cost in the NHS. It is clear this study needs to be repeated to understand the impact of Brexit and current reconfiguration of NHS.

Redesigning of Flexible Learning Itinerary Configurator (FLIC) for the Design of Learning Situations in Compulsory Education (FLIC-IPAFLEX)

This paper presents the redesign process of FLIC, a web application developed for creating personal learning itineraries in higher education, now adapted for primary and secondary education as FLIC-IPAFLEX. This redesign meets the need for personalised learning through flexible pathways. It supports teachers in creating learning situations (LSs) as per the criteria set forth by the new Spanish Education Law (LOMLOE). The SCRUM model, integrated into Design-Based Research (DBR), was employed, implementing several iterative cycles involving teachers to validate the tool’s utility. The platform facilitates the creation, publication, and reuse of LS by enabling the filtering of competencies, evaluation criteria, and basic knowledge, as well as integrating with Google Classroom, an application widely used by teachers. The results show a positive user evaluation, highlighting its ease of use and capacity to foster collaboration among teachers, thereby promoting the co-design of flexible and adaptive LSs. FLIC-IPAFLEX aims to contribute to the field of learning design technologies, aligning with the demands of compulsory education and supporting collaborative processes within the educational environment.

Designing the Internal Organization for Circular Economy Innovation: A Knowledge Governance and Microfoundations Approach

Firms implementing circular economy principles in their innovation processes necessitates the redesign of well-established processes and practices. This redesign leverages the various knowledge and practice domains within the firm, at different levels and scales. Despite the importance of knowledge to innovation management, there is a lack of research in innovation studies examining how firms could manage different knowledge flows within the circular economy context. In most research in this area, studies tend to assume that existence of governance mechanisms to manage these knowledge flows. However, given the need for redesigning or introducing entirely new business models to incorporate circularity principles, there is also a need to understand the internal organization that facilitates such changes. In this paper, we conceptualize how organizational mechanisms governing knowledge processes influence firms' adoption of circular-oriented innovation processes. We conclude that firms go through various stages and levels in the adoption process. These levels are linked through situational, action-formation, and transformational mechanisms that govern supportive knowledge processes. We contribute the innovation management literature by linking circular innovation process adoption to knowledge governance and the underlying knowledge processes. Specifically, we highlight the microfoundations nuances of circular-oriented innovation processes adoption that are pertinent to organizing innovation activities within the firm.

The effect of flipped learning on students’ basic psychological needs and its association with self-esteem

BackgroundModification of the learning environment enhances academic performance, and meta-motivational skills. Yet it is largely unknown which underlying cause potentiates these effects. The study’s goal is to analyse flipped classroom (FC) effect on basic psychological needs and self-esteem.Methods40 undergraduate medical students participated in a one-site two phased study. In Phase I, students attended a traditional lecture-based classroom (TC). In Phase II, the same group attended FC. Upon completion of each Phase students completed two questionnaires: Basic Psychological Need Satisfaction and Frustration Scale, and Rosenberg self-esteem scale.ResultsAutonomy satisfaction was significantly higher in FC (n = 40, z = 5.520, p < .001), the same tendency was seen for Competence satisfaction in FC (n = 40, z = 5.122, p < .001). As for the frustration of all three needs, the statistical difference was observed for all three subscales between TC and FC. In FC, autonomy (n = 40, z = − 5.370, p < .001), relatedness (n = 40, z = 4.187, p < .001), and competence (n = 40, z = − 5.323, p < .001) frustration was significantly lower. Self-esteem was significantly higher in FC (n = 40, z = 5.528, p < .001). In TC self-esteem negatively correlated with autonomy frustration, (r(38) = − 0.430, p < .01), and competence frustration, (r(38) = − 0.379, p < .05). In FC, self-esteem positively correlated with autonomy satisfaction (r(38) = 0.316, p < .05), and competence satisfaction (r(38) = 0.429, p < .01).ConclusionsFC better fulfils students’ basic psychological needs, specifically needs for autonomy and competence, and self-esteem compared to TC. Collaborative work, and academic scaffolding, contributes to behavioural engagement of students in the learning process. FC with the main focus on students’ active involvement may better meet millennials’ needs. Implementing validated questionnaires to measure students’ psychological needs should become a regular practice in medical schools, specifically during the process of curriculum redesign.

Strategic redesign of business processes in the digital age: A framework

Organizations constantly seek ways to improve their business processes by using digital technologies as enablers. However, simply substituting an existing technology with a new one has limited value compared to using the capabilities of digital technologies to redesign business processes. Therefore, process analysts try to understand how the capabilities of digital technologies can enable the redesign of business processes. In this paper, we conduct a systematic literature review and examine 40 case studies where digital technologies were used to redesign business processes. We identified that, within the context of business process improvement, capabilities of digitalization, communication, analytics, digital representation, and connectivity can enable business process redesign. Furthermore, we note that these capabilities enable applying nine redesign heuristics. Based on our review, we map how each capability can facilitate the implementation of specific redesign heuristics. Finally, we illustrate how such a capability-driven approach can be applied to Metaverse as an example of a digital technology. Our mapping and classification framework can aid analysts in identifying candidate redesigns that capitalize on the capabilities of digital technologies.

Modifying the Silt Lamp by Using a White Laser in Place of the Halogen Light

This paper explores the modification of the slit lamp, a vital ophthalmic instrument, by replacing the traditional halogen light source with a white laser. This modification aims to enhance the diagnostic capabilities and efficiency of the slit lamp. White laser technology offers superior brightness, intensity, and color accuracy, which improves the visibility and differentiation of ocular tissues. Additionally, white lasers are more energy-efficient, provide consistent light output, and require less maintenance. The redesign process includes adjustments to the optical system, incorporating specialized filters and lenses, and ensuring proper thermal management. The integration of a high-resolution digital camera system with white laser illumination further improves image quality and diagnostic precision. The study outlines the benefits, potential challenges, and implementation steps, concluding that the use of white lasers in slit lamps can significantly enhance the effectiveness of ocular diagnostics, benefiting both ophthalmologists and patients.

From Traditional Perspectives to Design Innovation

This paper elaborates on the process of digital restoration and redesign of the konghou depicted in the murals of Mogao Grottoes' Cave 465 from a product design perspective. Through an in-depth analysis of the konghou's form, precise application of digital technology, and the clever integration of modern design concepts, this study not only achieves effective protection and inheritance of ancient cultural heritage but also explores innovative applications of traditional cultural elements in contemporary product design. This research is significant for promoting the digital preservation of cultural heritage and fostering the fusion of tradition and modernity.

Investigating the influence of elements in pocket parks on the psychological restoration of young people: a study from Guiyang and Chongqing in Southwest China

ABSTRACT In an era marked by rapid pace and demanding work schedules, young individuals frequently experience mental exhaustion and emotional downturns, exacerbating mental health issues. Recognizing this, prior studies have underscored the significant role of pocket parks in fostering emotional rejuvenation. However, previous research has primarily suggested that green natural elements in pocket parks positively influence restorative effects, without thoroughly examining the restorative power of different natural elements. Furthermore, there has been a lack of systematic analysis to quantify the impact of both natural elements and activities in pocket parks on their restorative effects. This research adopts a quantitative approach to explore the interaction between psychological attributes and the restorative impacts of various natural elements within pocket parks. It also considers the influence of socio-demographic factors, ultimately proposing an evaluation model to assess these spaces’ psychological restoration capabilities. Focusing on Guiyang and Chongqing as study locations, the research utilized 20 photographs to represent typical elements within pocket parks. Analysis of these images led to the identification of nine critical elements. Participants provided insights into how these factors relate to psychological characteristics and their subsequent restorative effects by responding to five carefully designed questions. The analysis revealed that amenities for relaxation and sports play a pivotal role in enhancing restorative outcomes and influencing psychological traits. Additionally, the effect of natural elements on restoration varied; while trees and water bodies positively contributed to restoration, shrubs and lawns were found to have a less significant effect. The study concludes by introducing an evaluation model that identifies the primary built environment factors influencing restoration. The results of this study are intended to guide the redesign of pocket parks and inform policy-making processes.

Designing an integrated care pathway for spondyloarthritis: A Lean Thinking approach.

Integrated care pathways (ICPs) are crucial for delivering individualised care. However, the development of ICPs is challenging and must be well designed to provide the expected benefits. Regarding this, healthcare organisations are increasingly adopting management systems based on Lean Thinking to improve their organisational processes by eliminating non-value-added steps. This study elucidates the process and evaluates the impact of applying Lean Thinking to redesign an ICP for patients with spondyloarthritis, a chronic inflammatory disease affecting young adults. A multidisciplinary team was assembled and trained in Lean Thinking. Patient's perspective was gathered through a focus group. Guided by an expert methodologist, the team constructed a value stream map of the entire care pathway and analysed each step. Five work streams were defined to increase value at each step, leading to targeted process improvements. Key process and outcome metrics were collected and compared in 2-month baseline and post-implementation audits. A total of 118 patients were included in the baseline audit (September-October 2022), and 116 in the post-implementation audit (January-February 2023). Process redesign resulted in statistically significant improvements (p < 0.05), including a reduction in the mean number of hospital visits per patient over a 2-month period from 2.54 (SD = 0.93) to 1.84 (SD = 0.79), an increase in complementary exams scheduled on the same day (81.4% to 94.8%) and an increase in baseline disease and treatment education (from 22.2% to 84.2% and from 18.2% to 84.6%, respectively). Regarding standardisation of clinical practice, there were significant increases in collecting data for medical records on composite activity indices (76.3% to 95.7%), reporting of pharmacological treatment adherence (68.6% to 94%) and providing nonpharmacological recommendations (31.3% to 95.7%). The application of Lean Thinking to redesign the spondyloarthritis ICP led to significant improvements in outpatient appointment scheduling, reduced patient hospital visits, improved interdepartmental coordination and standardised clinical practice.