Purpose An important consideration in the recovery strategies and performance of any given returned product is to make appropriate decisions for post-use. This paper aims to examine how the small and medium manufacturing enterprises can utilise a model-driven collaborative decision support system to evaluate product recovery strategies and performance. Design/methodology/approach An optimisation model using a genetic algorithm (GA) approach is developed to assess product recovery plans for any returned products based on the decisions of component reuse, remanufacture and recycle potentials. The model evaluates the key decisions of cost, time, quality and waste, and proposes an optimal recovery plan for manufacturer. A case study was also conducted using the proposed model to evaluate and examine different air compressor piston-types with recovery strategies. Findings Assessing a product recovery plan for any product is a challenge to the manufacturer due to higher operating costs associated with recovery. The nature of this challenge is complex. In this study, the results indicate that a developed optimisation model using a GA can assess the utilisation value of used products by considering suitable recovery strategies for the components and/or parts to be appropriately reused, remanufactured and recycled upon return. Research limitations/implications The developed model assesses utilisation values of returns by considering both key decisions associated with returned products, and aspects of complexity of operational processes. Originality/value This research contributes to the practical understanding of product recovery strategies and extended producer responsibility using a case study. Also, the significance of this research is to provide a simple method of proposing an optimal recovery plan for any given returned product within a decision support system. Another innovation of the developed model is that an optimal recovery plan considers the trade-off decisions of cost, time, quality and waste aspects.
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