Retailing consists of the sale of goods from a fixed location, such as a department store or kiosk, in small or individual lots for direct consumption by the purchaser. Some retailing businesses sells a combination of goods and services. Since the last decade, the field of retailing has experienced significant changes. According to study by “India Organized Retail Market 2010”, forecasts that during 2010-12, around 55 million sq ft of retail space will be ready in Mumbai, NCR, Bangalore, Kolkata, Chennai, Hyderabad and Pune. Besides, between 2010 and 2012, the organized retail real estate stock will grow from the existing 41 million sq ft to 95 million sq ft. retail industry in India is expected to rise 25% yearly, being driven by string income growth, changing lifestyles and favorable demographic patterns. Organized retailers, defined here as a store that offers a mix of tangible goods and services, are experiencing a philosophical shift from a profit-centered objective to a customer-centered, relationship-oriented objective. One strategic alternative to differentiate themselves from other retailers of similar product lines is a focus on high level of customer service and customer satisfaction. The objective of marketers has shifted from “maximization of profit” to “maximization of customer satisfaction”. By satisfying customer through high quality service, business firms not only retain their current customers, but also increased their market share. The current study is aimed at explore the components of retail customer satisfaction and also investigate the relationship between each of the retail customer satisfaction components and customers satisfaction level.