This study aims to evaluate the Variable Message Signs (VMS) mounted over the cab of emergency vehicles as a safety countermeasure to protect roadside incident and service personnel. The research team collaborated with the Alabama Department of Transportation’s Safety Service Patrol (SSP) program, specifically the Alabama Service Assistance Patrol (ASAP) in the West Central Alabama region, to collect video data from their service vehicles. Deep learning techniques were employed to detect vehicles in the recorded videos. A total of 11,338 passing vehicles were detected in 135,946 frames of video footage, and their trajectories were extracted for analysis. The study focused on examining the behaviors and movements of passing vehicles, including their speed and lane change behaviors, and developed statistical models to systematically investigate the impact of VMS on these behaviors. Random intercept models were utilized to account for unobserved factors associated with different stop locations. The modeling results revealed significant relationships between the use of VMS and the behaviors of passing motorists. When the VMS was active, drivers were more likely to change lanes and reduce their speed compared to situations where the VMS was not active. The odds of a vehicle changing lanes were found to be 95% higher when the VMS was in use. These findings suggest that the utilization of VMS can have a positive impact on traffic, particularly for passenger vehicles. The study outcomes imply that the use of VMS could be an effective countermeasure in protecting roadside incidents and ensuring the safety of service personnel.