Quality Organisational Performance Research Articles

Organizational factors, quality performance and competitive advantage of village-owned enterprise in Indonesia

PurposeThis research objective is to (1) examine the effect of organizational factors on quality performance, (2) examine the effect of quality performance on competitive advantage and (3) examine the mediating role of quality performance between organizational factors and competitive advantage.Design/methodology/approachThe research sample includes 140 employees in the Windusari village-owned enterprise, in Magelang, Indonesia. Data are collected using 5-Likert scale questionnaires which follow Ferdousi et al. (2019). The dependent variable is a competitive advantage. The Independent variable is organizational factors which are top management support, employee empowerment, employee involvement, reward and recognition, training and customer focus. The mediating variable is quality performance. Data analysis uses path analysis provided by structural equation modeling.FindingsBased on path analysis, organizational factors have a positive effect on quality performance, quality performance has a positive effect on competitive advantage and quality performance mediates the effect of organizational factors on competitive advantage. The results confirm the concept of quality management where continuous improvement of products and services can meet customer expectations and bring the organization to a better position in the industry to face other competitors.Originality/valueThis research extends the previous studies of the relationship between organizational factors and organizational outcomes by considering the effectiveness of the organizational process. This research also contributes to giving new evidence about the relationship between organizational factors, quality management and competitive advantage in the village-owned enterprise in Magelang, Indonesia. This research also contributes to updating the literature on the theory of quality management.

Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms

Research in quality management has provided new insights and directions on how to incorporate quality principles into organizational, operational, and policy decisions. However, most research into quality management has focused on manufacturing firms, which differ from service organizations in their structural and organizational characteristics, thus limiting the value of the findings for service organizations and highlighting the need for further research to assess quality practices in service organizations. In addition, whether quality management practices can provide sustainable quality results for service organizations is overlooked in the literature, primarily due to the lack of availability of reliable and valid data. This had led to inconsistent research findings, which limits theory development and managerial relevance of quality management for service organizations. Building upon the contingency theory of quality management, we examine the determinants of quality results in service organizations and determine the magnitude of the impacts of quality excellence programs on customer satisfaction and operational results in service organizations on a more detailed level. We use repeated cross-sectional data of 16 years from the Baldrige Quality Award program. The results show that information, analysis, and knowledge management is a significant predictor of quality and operational results, and management of process quality and human resource (HR) management significantly influence customer focus and satisfaction, controlling for the firms’ year. We also find that HR management has the strongest impact on customer focus and satisfaction in service organizations, followed by the management of process quality. In addition, the quality and operational improvements resulting from quality management implementation diminish over time in service enterprises. This article provides insights for service organizations and policymakers to enhance service quality and operational performance in service organizations.

Quality Control Management Practices in a Semiconductor Company in Laguna, Philippines and its Impact on Customer Satisfaction

Quality control management practices (QCMP) are a driving force in augmenting organizational quality performance. This study determined the QCMP of a semiconductor company in Laguna, Philippines and assessed its perceived impact on customer satisfaction. A researcher-made survey instrument was validated and pilot-tested, establishing a Cronbach Alpha of 0.892. The surveyed respondents are 150 employees of the subject-semiconductor company who consented to participate in the study. The collected data were analyzed utilizing frequency, percentage, weighted mean, and ANOVA. The study found that employees were aware of the implementation of company-wide QCMP, and they likewise perceived that the quality system was appropriately set in place. The study proved that the company's dedication to continuous improvement and employee engagement leading to customer satisfaction is evident. Moreover, the study also proved that profile indicators employed in the study are not varying factors for the company's QCMP implementation. To continue reaping the highest implementation, it is recommended that the company sustain the commitment to maintain its QCMP through continuous training, employee feedback, exploring opportunities, better customer relations, and enhancing cross-functional processes.

Changes in Medicare Accountable Care Organization Spending, Utilization, and Quality Performance 2 Years Into the COVID-19 Pandemic

This cohort study uses data from the Medicare Shared Savings Program to assess changes in spending, utilization, and quality performance from before the COVID-19 pandemic (2019) to year 2 of the pandemic (2021).

Determinants of Organizational Performance of Select Thrift Banks

The impact of organizational performance plays a vital role in propelling both economy and stability. Over the years banks have been aggressive in expansion and merging to maximize their market presence in the country. And they have become interested in determining what factors affect organizational performance and what appropriate strategies to make in order to achieve productivity and profitability. This study investigated the influence of perceived organizational culture, job satisfaction, service quality, and organizational performance among clients and employees in thrift bank basis as for strategy enhancement. It was conducted among the four thrift banking institutions in the Province of Bukidnon, Northern Mindanao, Philippines. Quantitative descriptive research method was employed, four (4) survey questionnaires were the main data gathering tools complemented with key informant’ interview to substantiate the result. Descriptive statistics, Pearson (r) and multiple linear regressions were used to organize the data. The result of the study showed that there is significant relationship between the organizational culture, service quality and organizational performance. However, job satisfaction appears to have no significant influence on the organizational performance. The study concluded that the higher level of service quality and strong organizational culture have significant influence to organizational performance.

PENGARUH KOMITMEN ORGANISASI, KUALITAS PELAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA LEMBAGA PEMASYARAKATAN KELAS IIA PADANG

This study aims to determine the effect of organizational commitment, service quality, and employee performance on community satisfaction on employees of the Class IIA Padang Penitentiary. The method used in this research is quantitative research with a descriptive approach. The population in this study were employees of the Class IIA Penitentiary in Padang. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results showed that: (1) Organizational commitment has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) Employee performance has a positive and significant effect on community satisfaction. (4) Organizational commitment, service quality, employee performance together have a positive and significant effect on community satisfaction in the Class IIA Padang Penitentiary.

Organizational quality specific immune evaluation model based on optimal combination weighting

Facing the increasingly fierce competition in the current society, enterprises must take corresponding measures to deal with the dynamic environment. In order to improve their competitive advantages, they must pay more attention to the quality of their product, activate the organizational quality specific immune. This study takes organizational quality specific immune as the entry point to construct the organizational quality specific immune evaluation indicator system, and establishes three criteria layers of organizational quality monitoring and cognition, organizational quality defense, clearance and repair, and organizational quality memory and immune stabilization, there are a series of indicators under each criterion layer. Then this study constructs the organizational quality specific immune evaluation model based on optimal combination weight methods, and the optimal combination weighting model is introduced to conduct empirical study of evaluating organizational quality specific immune with 15 large-scale manufacturing enterprises in eastern regions. And the pros and cons of the organizational quality specific immune status of 15 large-scale manufacturing enterprises in eastern regions are finally obtained. The organizational quality specific immune evaluation indicators, organizational quality specific immune evaluation model based on optimal combination weighting methods and empirical analysis results of organizational quality specific immune evaluation based on optimal combination weighting methods and model will provide theoretical significance and practical enlightenment for enhancing organizational quality performance and organizational health.

Empirical Analysis of Organization Quality-Specific Immune Evolution of Intelligent Manufacturing Enterprises Based on Self-Organization Methods.

Strengthening organization quality-specific immune is the key linkage to improve the quality performance of intelligent manufacturing enterprises. organization quality-specific immune is constructed by selecting four state variables of organization quality cognition, monitor, defense, and memory. Based on the perspective of self-organization, self-organization theory and methods are used to construct the evolution model of organization quality-specific immune. According to four state variables, the evolution of organization quality-specific immune of fourteen typical intelligent manufacturing enterprises is studied, and the conclusion is drawn according to the relaxation coefficient. The empirical results show that self-organization theory and self-organization methods can effectively analyze the evolution of organization quality-specific immune and provide new inspiration for organization quality improvement and quality management of intelligent manufacturing enterprises. The finding results will present the framework for practicing engineering managers of intelligent manufacturing enterprises to enhance organization quality performance and organization quality-specific immune performance and promote organization quality-specific immune evolution.

The Role of the Diabetes Care and Education Specialist in the Hospital Setting.

It is the position of Association of Diabetes Care & Education Specialists that all inpatient interdisciplinary teams include a diabetes care and education specialist to lead or support quality improvement initiatives that affect persons hospitalized with diabetes and/or hyperglycemia. This encompasses not only patient, family, and caregiver education but also education of interdisciplinary team members and achievement of diabetes-related organizational quality metrics and performance outcomes.

دور نظم قیاس الأداء فی دعم بناء ثقافة إدارة الجودة الشاملة فی المنظمات دراسة حالة عن الهیئة العامة للتعلیم التطبیقی والتدریب فی الکویت

قياس الأداء عبارة عن الآلية لتقييم مدى تقدم المنظمة تجاه تحقيق الأهداف التنظيمية ويعبر عنه الزيادة في مستويات الإنتاجية وتعرف الإنتاجية بأنها تحقيق الأهداف، وإن مفاهيم جودة الأداء المؤسسي وثقافة الجودة هما من أساسيات تطبيقات نظم القياس وهو القيمة الحقيقية لمؤشرات الأداء. بدأ الاهتمام بعمليات قياس الأداء في القطاعات الحکومية والخاصة في الآونة الأخيرة بأخذ اهتماما کثيرا نظرا لما يمثله ذلک في قدرة المنظمة في تقييم الممارسات الحالية ومدى ارتباطها بتحقيق الأهداف الموضوعة. ويعد قياس الأداء منهجا استراتيجيا يهدف إلى زيادة کفاءات أداء المنظمات من خلال تطوير أداء العاملين وفرق العمل وزيادة قدراتهم أي ربط أداء الأفراد بالأهداف والاستراتيجيات الموضوعة للمنظمة. لذلک يهدف الباحث من خلال هذا البحث إلى محاولة لفت نظر المؤسسات الکويتية الإنتاجية والخدمية على حد سواء إلى مدخل إدارة الجودة الشاملة وثقافتها، إضافة الى تقديم وصف کامل لواقع الثقافة التنظيمية للهيئة العامة للتعليم التطبيقي والتدريب بما يتعلق بعامل العملية القياس وجميع عناصرها (تفهم العملية – القياس – تفهم النواحي غير القابلة للقياس – تفهم الاختلاف – التلاعب بالنظام – الفحص – التالف وتکلفة الجودة) وذلک للوقوف على مدى مناسبة هذه الثقافة لتطبيق نظام إدارة الجودة الشاملة. هذا وقد توصلت الدراسة الى ان أو ضحت الدراسة أن البعد الخاص بالعملية والقياس تعتريه الکثير من نواحي الضعف والقصور فى کافة عناصره بلا استثناء وأنها جميعا عناصر سلبية وتؤثر فى ثقافة المنظمة ويؤثر على مدى استجابة الهيئة العامة للتعليم التطبيقي لبعض المفاهيم الإدارية الحديثة، هذا بالإضافة الى توصل الدراسة للعديد من النتائج والتوصيات بشأن هذا العامل. Performance measurement is the mechanism to evaluate the progress of an organization toward its organizational target and objectives. The concept of organizational Quality performance, and quality culture consider the basics for all measurements systems applications and the true value for performance indicators. There was a growing interest in performance measurement in government and private sectors in the last few years, because it gives them a clear picture on the engagement percentage between the current performance and the organizational objectives. Also its consider a strategic approach to increase organization performance and effectiveness by developing employees and teamwork productivity and link their objectives with the organization strategic objectives. The researcher objective in this research is to attract the attention of the Kuwaiti organization in all sectors to Total quality management approach, and to assist them to consider it as a new culture for their businesses plans and strategies. And to give a clear description of the Total quality management culture in Kuwaiti organizations in relation to continues improvement factor and its component to clarify their culture suitability for adopting Total quality management approach. (Processes understanding, Measurement, Identify non measurable aspects in the processes, Understand understanding, systems Tampering, Examination, waste, damaged and quality cost) Arab Maritime Transport Academy, 1993. The study finds that this factor is a negative in the organization culture, and its impact PAAET management respond to the new management concepts, which affect continues improvement planning, and PAAET management are far away from thinking of adopting quality culture for the organization. Also, the study had other findings and recommendations.

An assessment of the impact of corporate social responsibility on organizational quality performance: Empirical evidence from the petroleum industry

As more organizations are emphasizing their roles and responsibilities to society, there is a need to examine the impact of an organization’s social and environmental practices on firm performance. In this paper, we use the perspective of quality management to examine the effectiveness of corporate social responsibility (CSR) on improving organizational quality performance. Data was collected from 31 managers in the oil and gas industry in Iran. We examined the effect of CSR on organizational quality outcomes using structural equation modeling. We then conducted robustness checks using multivariate regression analysis, directly observed variables, and bootstrapping methods. The findings suggest that CSR has a positive impact on internal quality results; however, the effect of CSR on external quality results is not statistically significant. The results suggest a mediating role for internal quality results in the relationship between CSR and external quality results. The findings also provide new insights into the relationship between CSR and organizational quality performance at two levels.

A Taxonomy of Quality Standard Adoption: Its Relationship with Quality Management and Performance in Tourism Organizations In Spain

This work aims to identify quality standard adoption levels and their relationship with quality management practices and performance (customer, employee and social results, and organizational performance) in tourism organizations in Spain. This work uses 279 tourism organizations in the following subsectors: hotels, travel agencies, restaurants, and rural accommodations. The work applies cluster and regression analyses. Results show three levels of adoption and a lower degree of development of the continuous improvement dimension. Organizations with a significantly lower level of development of the quality standard have started to integrate the quality requirements in their daily practices to some extent and where continuous improvement practices are little developed. These organizations have significantly lower results than those organizations with higher adoption of quality. The results also indicate that a greater level of adoption of a quality standard leads to a higher development of QM practices. These results are interesting for managers, destination managers, and the wider tourism professional community. It contributes to supplementing previous studies about taxonomies of quality standard adoption in the particular case of tourism organizations in Spain and may serve as a starting point for further research on that topic.

Applied systems thinking: The impact of system optimization strategies on financial and quality performance in a team-based simulation.

At its core, this research was undertaken to explore the extent to which system optimization leadership strategies such as innovation, collaboration, and data-driven decision-making affect financial and quality performance in organizations. A quasi-experimental pretest-posttest research design was used to examine the increase or decrease in system performance as a result of treatment in the form of a systems thinking workshop and strategy discussion. The application of three-core system strategies lead to significant gains in financial performance across all teams, and an increase in quality performance in all but one team. In addition to an increase in performance, this research also revealed the tendency of social systems to reflexively sub-optimize their performance and at times lose focus on higher order system goals. Helpful recommendations for leadership practice and future research are presented with a view to helping optimize whole systems and not solely their parts.

The Role of Leadership With the Implementation of Patient Safety in Public Health Center Y in Cirebon City

The application of patient safety is influenced by five factors namely individual factors and nurse performance, work environment factors, patient factors, organizational factors, and external factors. This explanation concludes that patient safety performance as an organization's quality performance is influenced by the role of the leader in it. Leadership is an aspirational power, strength, enthusiasm, and creative moral strength that is able to influence members to change attitudes, so that they come to understand the leader's desires. The behavior of the group or organization becomes the aspirations of the leader. by the interpersonal influence of the leader on his subordinates. In such conditions there is volunteerism or induction of compliance (complience induction) subordinate to the leadership. Especially in an effort to achieve a common goal, so the process of solving the problems that must be faced collectively is needed.Leadership has a function as a mobilizer and coordinator of human resources, natural resources, all funds, and facilities prepared by a group of people who work together to behave in achieving goals. Achieving goals starts from creating high productivity. This condition allows nurses to work as optimal as possible, so that the needs and safety of patients can be met . Program patient safety mentioned above is expected to prevent injury caused by the fault / error due to carry out an act dala m service kesehaatan Interest to determine the relationship of leadership roles with penerapatan patient safety in the inpatient unit PHC Y Cirebon This type of research is descriptive correlative with cross sectional approach, the number of samples were 30 respondents, the research instrument used a questionnaire. Data analysis using chi square test. The results showed that of 30 respondents the majority of respondents stated the role of leadership was good, 17 respondents (56.7%). Most nurses apply patient safety well, that is 56.7% of the 30 respondents. The result of the bivariate analysis found that there was a relationship between the leadership's role and patient safety application in the inpatient room at Puskesmas Y Cirebon City with p value = 0.025 (alpha = 0.05). Recommendations that can be given are interventions needed in the form of providing information to leaders in order to carry out their roles properly, as well as providing training to implementers to implement patient safety properly.

The Impact of the Flexibility of Quality Contracts on the Quality Performance of Organizations: Moderating Effect Based on Quality Knowledge Distance

Measuring the quality of a company’s operations is the key to judging its existence. Based on the flexibility of the quality contract of the enterprise, this study studies its mechanism that affects the quality performance of the organization. This study starts from the flexibility of quality contract, and studies its impact path on organizational quality performance. It takes quality contract flexibility as independent variable, organizational quality performance as dependent variable, paradox cognition and control accidental quality knowledge leakage as intermediate variable and quality knowledge distance as Moderator. The empirical results show that the flexibility of the quality contract will affect the quality performance of the organization, the paradox cognition and the control of accidental knowledge leakage play a positive intermediary role, and the quality knowledge distance plays a moderating role. That is to say, when signing a flexible contract, an enterprise can improve its quality performance by improving the awareness of paradox and strengthening the control of accidental knowledge leakage.

The relationship between hotel staff’s organizational justice perception, relationship quality and job performance

With the increasing competition among hotel companies, how to improve the job performance of employees is the key to enhancing the competitiveness of hotel companies. Based on the theory of organiz...

Are community health centers' chief executive officers' compensation related to clinical performance?

Most research of chief executive officer (CEO) compensation in the health care industry has been limited to hospitals. This study expands our knowledge of CEO compensation into the nonhospital areas of the industry, specifically community health centers (CHCs). CHCs are safety-net providers that are an integral part of the U.S. health delivery system for medically underserved populations. Since the passage of the Patient Protection and Affordable Care Act, the federal government has created financial incentives for CHCs to improve care through access and quality performance criteria. To promote quality improvement, CEOs need to set their organization's priorities. One method used to achieve this goal is to tie the CEO's compensation to the organization's quality performance. However, there is a gap in our knowledge if CHCs' CEOs compensation is associated with quality performance outcomes. The primary aim of this study was to examine the relationship between clinical performance and CEO compensation in CHCs. Agency, social comparison, and managerial power theories guided this research, which examines the relationship of clinical performance and CEO compensation. Secondary data on Uniform Data System's CHC clinical performance combined with CEO compensation from Internal Revenue Service Form 990 were analyzed using generalized estimating equations with state and year fixed effects on a national sample of section 330 grant-funded CHCs (N = 984) for the period 2011-2016. We found no evidence that clinical performance was associated with CHCs' CEO compensation. Except for race, all other CEO characteristics were positively associated with CEO compensation and in line with previous research. We found that non-White CEOs were compensated more than White CEOs. In addition, further subanalyses revealed that an increase in the highest paid employees' compensation was associated with an increase in CEO compensation. The findings of this study can assist Health Resources and Services Administration improve its assessment policies in funding allocation to CHCs, as well as help board members make informed decisions regarding tying CEO compensation to predetermined performance metrics.

Role of the Diabetes Educator in Inpatient Diabetes Management.

It is the position of American Association of Diabetes Educators (AADE) that all inpatient interdisciplinary teams include a diabetes educator to lead or support improvement efforts that affect patients hospitalized with diabetes or hyperglycemia. This not only encompasses patient and family education but education of interdisciplinary team members and achievement of diabetes-related organizational quality metrics and performance outcomes.

Role of the Diabetes Educator in Inpatient Diabetes Management.

It is the position of American Association of Diabetes Educators (AADE) that all inpatient interdisciplinary teams include a diabetes educator to lead or support improvement efforts that affect patients hospitalized with diabetes or hyperglycemia. This not only encompasses patient and family education but education of interdisciplinary team members and achievement of diabetes-related organizational quality metrics and performance outcomes.

Total Quality Management and Innovation Performance: An Empirical Evaluation of Quality and Innovation in Dubai Islamic Bank Pakistan

The empirical study seeks to investigate the relationship between total quality management practices and organizational quality and innovation performance of Dubai Islamic Bank, Pakistan Dubai Islamic Bank, Pakistan. The current research study adapted the scale from previous studies and the data will be collected through self-administered questionnaires from managerial/administrative staff Dubai Islamic Bank, Pakistan. This research work contributed to the TQM literature with understanding of the relationship between TQM practices and banking organization’s quality and innovation performance, which reveals some crucial guidelines for the senior management of the Dubai Islamic Bank, Pakistan to modify the current implementation process of TQM practices to ultimately ameliorate the organizational quality performance and innovation performance.