Abstract
Measuring the quality of a company’s operations is the key to judging its existence. Based on the flexibility of the quality contract of the enterprise, this study studies its mechanism that affects the quality performance of the organization. This study starts from the flexibility of quality contract, and studies its impact path on organizational quality performance. It takes quality contract flexibility as independent variable, organizational quality performance as dependent variable, paradox cognition and control accidental quality knowledge leakage as intermediate variable and quality knowledge distance as Moderator. The empirical results show that the flexibility of the quality contract will affect the quality performance of the organization, the paradox cognition and the control of accidental knowledge leakage play a positive intermediary role, and the quality knowledge distance plays a moderating role. That is to say, when signing a flexible contract, an enterprise can improve its quality performance by improving the awareness of paradox and strengthening the control of accidental knowledge leakage.
Highlights
For the study of contract flexibility, on the one hand, Chiara and Kokkaew [1] found from the perspective of the first social exchange theory that it was found that enhancing contract flexibility can make risk transfer [2] more efficient and reasonable
H5: Controlling accidental quality knowledge leakage has an impact on organizational quality performance
The regression coefficient of the quality contract flexibility to control the accidental quality knowledge leakage is 0.106, and the p value is 0.067, which is greater than the significance level of 0.05, so H9 is not true
Summary
For the study of contract flexibility, on the one hand, Chiara and Kokkaew [1] found from the perspective of the first social exchange theory that it was found that enhancing contract flexibility can make risk transfer [2] more efficient and reasonable. Some scholars [7] believe that giving full play to contractual flexibility to give actors some exercise power can increase the response speed to uncertain events, reasonably establish a trust mechanism between parties, promote contract implementation, and achieve stated goals. The predecessors mostly surveyed contract flexibility in project risk, and did not study the impact of quality contract flexibility on performance at the enterprise level. From the perspective of contract flexibility, this study studies its influence on organizational quality performance under the influence of mediating adjustment of variables such as paradox cognition
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