Quality Of Transport Services Research Articles

THE STRATEGIES FOR ENHANCING TRANSPORTATION MANAGEMENT AT THE BORDER PORTS BETWEEN MONGOLIA AND CHINA

Effective management of border port road transport is crucial for enhancing trade and economic potential at border ports and free zones. This involves long-term, medium-term, and short-term planning, as well as the implementation of integrated development policies to ensure sustainable and accessible improvements. By connecting border ports with railways and paved roads, enhancing transport and logistics competitiveness, optimizing cargo flow, and laying the groundwork for future transit capabilities, economic relations and cooperation between Mongolia and China can flourish, fostering the sustainable development of both nations. To boost trade turnover and establish free economic zones and road ports, it is imperative to enhance the management of border port road transport in alignment with Mongolia's regional development strategy. Currently, the concentration of the economy on only four ports leads to goods shortages, price hikes, and hindered business operations. Therefore, enhancing the type, quality, and availability of road transport services at border ports is essential to increase the throughput capacity of these crucial transportation hubs.

Analysis of the Performance of the City Transport Route Network System (AKDP) in Gorontalo Province, Indonesia

This study evaluates the performance of the intercity public transportation route network system (AKDP) in Gorontalo Province, Indonesia, with a focus on aspects of service coverage, overlap, density, and route network deviations. Data were obtained through field surveys. The research method includes spatial analysis using Geographic Information Systems (GIS) to evaluate the coverage and distribution of routes, as well as statistical analysis to measure the density and ratio of routes based on operational data and field surveys. The research results show that the coverage of route services is not yet even, with some areas being underserved. Route overlaps were identified on several main corridors, resulting in operational inefficiencies. The density of the routes shows significant variation, with some routes experiencing overcrowding while others are underutilized. The route ratio also shows an imbalance between the number of vehicles and passenger needs. Deviations from the established route plan were also found, which could potentially reduce service reliability. Based on these findings, it is recommended to restructure the route network and improve operational management to enhance the efficiency and quality of transportation services in Gorontalo Province.

Investigating the factors determining service quality in Bhopal’s multimodal public transport system: A factor analysis

Multimodal public transport systems are crucial for sustainable urban mobility in growing cities like India. This study investigates the factors determining service quality in Bhopal’s multimodal public transport system using factor analysis. A survey of 650 regular users was conducted to assess service quality perceptions. Exploratory factor analysis revealed six significant factors: integration (22.12 % of variance explained), reliability (14.30 %), comfort (9.38 %), safety (8.07 %), accessibility (6.85 %), and customer service (5.74 %). The factors demonstrated high internal consistency reliability (Cronbach’s alpha > 0.8). Satisfaction levels varied across factors, with accessibility and comfort receiving higher ratings than reliability. Demographic comparisons revealed significant differences based on gender and age. The findings provide insights into the critical factors shaping service quality perceptions and offer a framework for assessment. The results highlight the need for targeted interventions, particularly in areas with lower satisfaction levels. This research contributes to the literature on public transport service quality in developing cities and underscores the importance of considering passenger perspectives in multimodal transport planning and management. This research contributes to the growing body of literature on public transport service quality in developing cities and underscores the importance of considering passenger perspectives in the planning and management of multimodal transport systems.

Development of conceptual provisions for implementing innovative technologies to quality standards of public passenger transport

This paper reports a study of the main principles for the formation of public passenger transport service quality standards. The object of the research is public passenger transport services. The task of the study is the development of conceptual foundations for the formation of quality standards using modern innovative technologies. It has been established that the main factor in achieving the quality of public passenger transport services is taking into account innovative technologies and compliance with the criteria and norms of EU standards. Features in the functioning of public passenger transport in the world have been studied, including the use of information platforms for tracking the movement of transport routes, Internet applications, ensuring safety and compliance with environmental requirements. The criteria that serve as indicators of improving the efficiency of the quality of services have been defined, among the main ones are the availability of transportation, comfort, frequency of traffic, and waiting time, quality of service, as well as safety. A system of forming the quality of public passenger transport services has been proposed, which involves determining the needs and requirements of consumers of public passenger transport services, ensures the development of measures to improve the quality of services and their certification. A comprehensive approach to the formation of the quality of public passenger transport services based on the introduction of innovative technologies has been formed, which could make it possible to determine the level of their innovative development, as well as ways to improve it. This approach takes into account the relationship between implemented measures, measuring the level of service quality and the distribution of obligations to ensure the level of services determined by quality criteria. This makes it possible to determine the required level of quality of public passenger transport services and to form a relationship between the level of innovative technologies and the stages of the approach. The practical significance of the results is the design of tools that would ensure the improvement of the quality of public passenger transport services.

Proposed Improvement of Trans Semanggi Suroboyo Services Using IPA and QFD Methods

The high intensity of private vehicle usage has led to uncontrolled road congestion. To encourage residents to switch to public transportation, the Surabaya City Government introduced Trans Semanggi Suroboyo. Trans Semanggi Suroboyo experienced a decrease in passengers in 2023, with a decline of 324,711 passengers. Based on a preliminary survey with direct interviews conducted with 35 Trans Semanggi Suroboyo passengers, frequent complaints were related to service and facilities. Therefore, it is important to analyze and propose improvements to the services of Trans Semanggi Suroboyo as public transportation in Surabaya. To enhance the quality of services and facilities, it is essential to identify and evaluate passenger perceptions using service quality dimensions based on the Decree of the Director General of Land Transportation Number SK.5923/AJ.005/DRJD/2016. The most important service quality priorities for passengers are measured using the Importance Performance Analysis (IPA) method. This research identified 9 critical attributes that require improvement. Subsequently, a service quality improvement design was developed using the Quality Function Deployment (QFD) approach through the House of Quality (HoQ) matrix, resulting in 5 priority technical responses. Based on these findings, a plan for improving the service and facilities of the Trans Semanggi Suroboyo bus was proposed to maintain the quality of public transportation services.

Quality of Online Transportation Services for Women in Manado City, North Sulawesi Province

Complaints about the quality of service can be seen from the punctuality, professionalism of the driver, cleanliness of the driver and facilities to the amount of service prices, safety and comfort. To make this online transportation service remain good and become the choice of the community, it is necessary to improve the service by improving the quality of service. This study was conducted to identify and analyze the quality of online transportation services specifically for women in Manado City. By conducting this study, it is hoped that there will be a recommendation that can be put forward regarding transportation problems in Manado City in terms of service quality for women. Therefore, this study was conducted using a qualitative design through a phenomenological approach. The research informants were women (office workers, students and housewives) users of online transportation services) and online transportation drivers. Data were collected through interviews with informants, conducting observations using online transportation and conducting secondary data document searches with the help of the Google Scholar application. The analysis technique was carried out by means of data reduction, data presentation and drawing conclusions and data verification. The research findings that online transportation is very much needed by the community to support smooth activities. Friendliness, competence, security, facilities and prices are important factors in the quality of online transportation services. Security is the most important factor for women in Manado City in choosing and using online transportation.

Optimalisasi Kualitas Layanan Transportasi Publik: Pendekatan Model P-Transqual dalam Mengevaluasi Kinerja di PO. Moedah

Purpose: This study aims to quantify and scrutinize the caliber of public transportation services through meticulous application of the Public Transportation Quality (P-TRANSQUAL) framework. Research methodology: The proposed research method involves a qualitative approach that integrates the use of Public Transportation Service Quality (PTSQ) and fishbone diagrams. The research population consisted of users of PO Moedah services, selected randomly based on predetermined inclusion criteria, including diverse age groups, gender, occupation, and monthly income range. Results: The empirical findings suggest that, while functionally proficient, the public transportation services administered by PO Moedah are not immune to deficiencies, warranting remedial intervention. Limitations: The study was limited by subjective customer opinions and potential sample bias due to inclusion criteria such as age and income. Additionally, the findings are specific to PO Moedah's area and offer only a snapshot in time, limiting the generalizability and long-term relevance. Contribution: This study offers practical insights for PO Moedah to improve services and demonstrates the use of the P-TRANSQUAL framework to assess public-transportation quality. It highlights the importance of customer satisfaction and promotes sustainable urban transportation by addressing key issues, such as fuel consumption and traffic congestion.

Evolutionary game and simulation study of public transport under government incentive and punishment mechanism.

Public transport plays an indispensable role in the whole public transport system. This paper makes an in-depth study on how public transport can provide passengers with higher service quality while meeting the needs of passengers. In order to achieve this research goal, this paper organically incorporates the three key subjects of government supervision, public transport and passengers into the research framework. Evolutionary game theory is used to construct the corresponding research model. It has been found that the decision-making behaviours of government regulators, public transport and passengers are intricately intertwined to influence each other in the evolutionary process. It is particularly noteworthy that the incentive or punishment measures adopted by the government have a great impact on the quality of public transport services. In addition, timely supervision and inspection of government regulatory authorities by higher authorities proved to be crucial for buses to provide stable and high-quality services. This study reveals the mechanisms of interaction between different subjects in the public transport system, particularly the government-guided incentive measures and supervision mechanism to promote the overall service level. To further support the research conclusions, this paper carries on the simulation analysis, and puts forward the countermeasures and suggestions for the bus to provide high-quality service according to the simulation results. These recommendations will help guide the government, public transport and passengers to make better decisions in the synergistic development process, thereby improving the overall level of service.

Preference for Public Transportation Service Levels in Makassar City Towards Female Passenger Satisfaction

Basic services are government affairs that are mandatory and entitled to be obtained by every citizen, one of which is public transportation services. Although it has been regulated by Minimum Service Standards (SPM), the quality of public transportation services in Makassar City is still low and has not met expectations and satisfaction, especially for female passengers. The purpose of this study was to determine the satisfaction of female passengers with the quality of public transportation services in Makassar City. The respondents of this study were 96 female passengers of public transportation in Makassar City. This research is descriptive qualitative study that refers to the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015. This regulation outlines criteria such as security, safety, comfort, affordability, equality, and regularity for assessing the quality of public transportation services in Makassar City. The data analysis technique in this study uses descriptive analysis employing the Community Satisfaction Indicator (SMI) analysis method. Based on the results of calculations using the public satisfaction index method, it is known that the total number of service elements has a score of 43.86. Although this indicates that the overall quality of service is quite good, it is considered that women are not satisfied with the service provided. The relationship between the level of satisfaction with the quality of service affects women's preferences in choosing the mode they want to use.

ERGONOMIC AND LOGISTIC ENSURING THE REQUIREMENTS FOR THE COMFORT DURING THE ORGANIZATION OF PASSENGER TRANSPORTATION IN A SMALL-CAPACITY BUS

Purpose. The most important advantage of passenger transport by road is the high quality of transport service, which depends on the organization of the transport process, structural features and technical condition of the rolling stock used and the route, the development of the route network and other factors. Comfort reflects the properties of bus passenger transportation, which lead to the creation of the necessary service conditions and convenience for passengers in the bus, at the start-end and transit points on the basis of regulatory documents approved in the prescribed manner. Features of the design of small-capacity buses in terms of comfort and safety of passenger transportation and provision of proper travel conditions mostly determine the scope of use of buses of this class by types of connections and length of routes. The purpose of the paper is the development of a structural model, based on the analysis of the main factors affecting the determination of the comfort of a small-capacity bus for urban transportation during the transportation of passengers. Methods. The analysis of literary sources showed that indicators of comfort (as well as indicators of information service, speed, timeliness, safety of cargo, safety), which refer to indicators of the quality of passenger transportation, are decisive in this group of indicators. From the point of view of Ukrainian legislation and regulatory framework, the concepts of passenger bus capacity and comfort are analyzed. The main factors that determine the comfort of small-capacity buses for urban transportation during the transportation of passengers are determined. Ensuring the comfort of passenger transportation in a small-capacity city bus is determined by compliance with ergonomic requirements, which, in turn, depends on the design features of the arrangement of the area intended for passengers. Scientific novelty. It is proposed to evaluate the comfort category in the urban public road transport system using a structural model that combines two sets of factors – logistic and ergonomic. The logistic set of factors includes characteristics in time and space, that is, characteristics of comfort outside the means of urban public road transport. The ergonomic set of factors includes characteristics that describe comfort in vehicles. Practical significance. On the basis of this model, possible ways of ensuring ergonomic requirements for the layout of the interior and interior of small-capacity buses for urban passenger transportation are proposed. It was established that the main factors of the redistribution of transport mobility between urban passenger transport and transport for individual use are the insufficient comfort of passenger transport or the insufficient density of the route network.

Escalation of Transportation Service Quality at the Angkoetan Motor Repoeblik Indonesia (Damri) Surabaya

The development of the times encourages the community to focus on the advancement of science and technology, to create optimal public services. Transportation is one of the sectors that is greatly affected by technological advances. The escalation of people's mobility demands has led to an increase in very significant means of transportation that are not proportional to the number of existing vehicles, resulting in congestion on the streets. Given the importance of the role of transportation, the government needs to provide mass transportation services that are by the needs of services that are regular, safe, comfortable, fast, precise, and affordable. This study uses a qualitative descriptive approach through observation, direct interviews, and documentation to collect data. The goal is to collect detailed information on improving the quality of DAMRI transportation services and analyze the factors that support and hinder these services. The results of the study show that the escalation of DAMRI service quality focuses on the Minimum Service Standards for Road-Based Mass Transportation, namely security, safety, comfort, affordability, equality, and order.

Actual tasks of the development of river container transportation

The article is devoted to proposals within the framework of strategic objectives for the development of multimodality in river cargo transportation. The introduction describes the current state of river port infrastructure, assesses its readiness for containerization and provides statistics on such transportation. The materials and methods formulate strategic objectives for solving the problems of effective functioning of river transport in modern conditions. The results show the technology for reloading container cargo with portal cranes. results of calculating the travel time of container cargo along the route St. Petersburg - Kazan, taking into account transshipment by water and rail transport. The authors included scientific and practical recommendations for the discussion on the formation of a container line and the composition of ports on it. In conclusion, it was concluded that container transportation has prospects for development on river highways, which will contribute to both achieving the strategic goal of developing multimodality in transport and logistics schemes involving inland water transport, and can also lead to an increase in cargo traffic, improving the quality of transport services for clients and increasing competitiveness of river highways, which is especially important in the current conditions of the breakdown of traditional logistics connections.

A method for evaluating the effectiveness of improving public transport services, parking fee policies, and park-and-ride facilities in order to encourage the use of public transport

Enhancing the quality of public transport services, implementing effective parking fee policies, and developing park-and-ride facilities are common solutions that urban planners and city governments apply to encourage public transport use. However, estimating the impact of these measures on increasing public transport usage during the solution design process is challenging. This article proposes an approach to assess the effects of these measures in the solution design process, which policymakers or city governments can apply to formulate suitable policies and feasible measures aligned with the local context. The approach begins with a survey on travel behaviour, followed by formulating a mode choice model to assess the sensitivity of the mode share to factors affecting mode choice. This approach is applied to Da Lat city, and the research results indicate how to enhance public transport services, determine appropriate parking fee levels, and establish park-and-ride facilities to achieve a public transport share of 5%, 10%, 15%, or higher. One of the main research results shows that the Park and Ride solution is feasible. Additionally, to achieve a growth rate of public transport volume up to 10%, it is necessary to improve public transport quality services combined with an increase in car parking fees in the downtown area

Online Base Transportation Service Quality and Customers Satisfaction Analysis

This study investigates how customer satisfaction is influenced by various service quality factors, including price, convenience, safety, and information and communication technologies (ICT). The study focused on Go-Jek users in Airmadidi and its surrounding areas, encompassing both frequent and first-time users. Data were collected using a Google Forms questionnaire from a sample of 315 respondents selected through convenience sampling. Prior to distribution, the validity and reliability of the questionnaire were tested with 37 respondents in a pilot study. Pearson correlation coefficients were calculated to assess the relationships between the different service quality attributes (safety, price, convenience, ICT) and customer satisfaction. The results revealed a strong relationship between customer satisfaction and the service quality factors of safety, price, convenience, and ICT. Among these factors, ICT showed the strongest association with customer satisfaction.

ORGANIZATION OF INTERNATIONAL FREIGHT TRANSPORTATION IN EXTREME CONDITIONS OF TODAY: PROBLEMS AND TRENDS

Today, road transport in Ukraine remains among the leaders in terms of the share of cargo transportation both in domestic and international traffic. In the current conditions of globalization, increasing the efficiency of cargo delivery is one of the priority areas for reducing the costs of industrial organizations, trade and services. Stable and efficient operation of the transport complex is an important condition for the life support of the diversified economy and the implementation of the main directions of programs for the socio-economic development of Ukraine. The international transport market is characterized by strict requirements for the quality of transport services, which causes the high complexity of transportation process management. That is why enterprises in the transportation industry must constantly work on improving the international transportation of goods by road. The main aspect of these studies is freight transportation, methods and methods of organizing the integration of the Ukrainian economy into the world economy under modern conditions. The purpose of the study is to study theoretical, scientific and methodological approaches and practical aspects of solving the problems of organizing freight transportation in the context of deepening international cooperation between Ukraine and Poland. Achieving this goal involves solving a set of interrelated tasks:. In particular, to study the experience of Poland in the organization of freight transportation in the context of deepening international cooperation; to study the essence of the organization of freight transportation and to analyze the indicators of production and economic activity and international economic relations of the enterprise and to study the state and quality of the organization of freight transportation in the context of deepening international cooperation, in particular FOP "Alekseevets S.M."; to identify the problems of organizing freight transportation in the context of deepening international cooperation and to provide recommendations for the organization of freight transportation in the context of deepening international cooperation".

Perceived Quality of Service in Tourist Transportation in the City of Baños de Agua Santa, Ecuador

This study investigates the perceived quality of tourist transportation services in Baños de Agua Santa, Ecuador, utilizing the SERVQUAL model to assess service quality. Through an examination of the gap between tourists’ expectations and their actual experiences, the research aims to evaluate service quality. A survey of 203 tourists who utilized the “Chivas” tourist ground transportation service forms the basis of the analysis. The findings reveal significant negative gaps across all dimensions of service quality, indicating a shortfall in meeting tourists’ expectations. Notably, the reliability dimension exhibits the most pronounced gap, highlighting the importance of fulfilling service commitments to cultivate trust. The study underscores the crucial role of service quality in the tourism sector and proposes targeted improvements, including enhancing facility modernity, providing staff training, and enhancing service responsiveness and reliability. Addressing these gaps has the potential to enrich the tourist experience, bolster the positive image of transportation services, and enhance the city’s appeal.

Evaluation of the Development Level of Green Transportation in National Central Cities

Green transportation is the core embodiment of ecological civilization and the concept of green development within the field of transportation, and it is an important strategic choice for sustainable urban development. National central cities represent the highest level in China’s urban system planning. This paper aims to evaluate the level of green transportation development in national central cities. It established a set of 29 specific evaluation indicators from five dimensions: basic indicators, green transportation infrastructure, traffic environmental protection, traffic travel, and traffic safety. It constructed an evaluation index system for the development level of green transportation. The entropy weight TOPSIS method was utilized to evaluate the development levels of green transportation in nine national central cities from 2020 to 2022. An obstacle degree model was constructed to identify key obstacle factors at both the criterion and indicator layers of the green transportation development level evaluation index system for national central cities. Suggestions were proposed from five aspects: establishing a comprehensive policy framework, promoting regional collaborative development, accelerating infrastructure construction, improving transportation service quality, and fostering the green upgrading of industries. The results showed that the comprehensive ranking of green transportation development levels among the national central cities from high to low for the years 2020–2022 was as follows: Shanghai, Chongqing, Chengdu, Beijing, Guangzhou, Tianjin, Wuhan, Xi’an, Zhengzhou. In terms of the regional spatial layout, the green transportation development levels of the nine national central cities generally exhibited a “high on the periphery, low in the center” distribution characteristic. The comprehensive ranking of the obstacle degree in the criterion layer was as follows: basic indicators, traffic travel, green transportation infrastructure, traffic environmental protection, traffic safety. After screening the criteria level where the obstacle degree calculation results are above 15%, traffic safety is eliminated. The nine cities, which were located in different regions, generally maintained consistent internal obstacle factors and their order. The top five indicators with the highest frequency of obstacle degrees at the indicator layer were as follows: total passenger transport volume, number of taxis, new energy vehicle production, expenditure for transportation, and total freight transport volume. The specific key obstacle factors at the indicator level were different in the nine cities.

Problems of Development of Transport and Road Transport Infrastructure of Andijan City

As a result of the acceleration of the urbanization process, the increase of megalopolis cities, and the growth of the population, the demand and need for public transport is increasing every year. This, in turn, requires improving the quality of public transport service, improving its culture, adapting it to today's times and conditions. The President of the Republic of Uzbekistan told the officials of the field to fundamentally reform public transport, to develop public transport in the districts and cities of our country, to meet the needs of the regions, to organize transport infrastructure, to take a scientific approach to transport and logistics issues, in particular, to study foreign experience, to hire modern personnel for the field. set the tasks of training and recruitment. Public transport is essential for ensuring equitable access to transportation, reducing traffic congestion, protecting the environment, promoting social interactions, shaping urban development, and providing economic benefits. It is crucial to invest in and prioritize the development of high-quality public transport systems to address our transportation needs sustainably and improve the quality of life for individuals and communities. This article presents tasks on improving the public transport system in Andijan agro-development are presented.

Study of the dynamics of the main indicators of the activity of transport enterprises in the conditions of the introduction of innovation

In the context of logistics integration, it is important to conduct analytical activities to study the effectiveness of marketing innovations in a timely manner. To form an idea of the effectiveness of marketing activities, it is necessary to study the influence of various factors on the performance indicator, in the case of logistics, this may be the volume of transported goods. The motive for writing the article was to study the capabilities of standard software for analyzing the effectiveness of economic processes in general, and in particular the results of innovative activities. The purpose of the article is to analyze the innovation, namely the integration of the logistics space in a certain region, for four companies in the Northern Black Sea region in order to assess the potential of these companies in the provision of transport services, taking into account the implemented innovation. The study used information provided by transport companies from 2013 to 2022. The choice of the focus of the study in the field of transport support is due to the importance of the quality of transport support for the functioning of the economy, especially in the context of cross-border movement of components and goods, raw materials and finished products. For the optimal study of the innovation efficiency, studies were conducted for two periods, namely from 2013 to 2019, and from 2013 to 2022. The analysis used the tools of mathematical analysis (function derivatives) for polynomial trend equations. It was found that for all four companies that participated in the implementation of the innovation, namely in the formation of an integrated logistics space with the creation of a common rolling stock base and the search for algorithms for the most optimal use of vehicles for cargo transportation, there is a positive dynamics of the total volume of cargo transportation, which indicates the effectiveness of the innovation. The introduction of innovations in logistics is the main condition for increasing the level of transport provision of the economy, which provides opportunities for a more systematic and comprehensive development of the economy. The integration of the logistics space on the example of four companies in the Black Sea region allowed not only to improve the quality of transport services, but also to increase the total profit of the group of companies, which indicates the effectiveness of marketing innovations. The results of the study can be used to replicate the innovation to other transport enterprises both within the region and for other regions. The proposed methodology for analyzing the effectiveness of innovations can be extended to other innovations in various sectors of the economy.

Analysis of Sea Transportation Services in Pulau Banyak, Aceh Singkil Using a Qualitative Approach

Island communities such as Banyak Island use sea transportation services as the main means of mobilization, both for work and as support to places that cannot be served by land vehicles. In addition to the local community, sea transportation services are also needed by tourists who will visit the area. This is because sea transportation is the only means that can be used to get to the island area. Currently, companies that provide sea transportation services on the Singkil mainland to Banyak Island are river, lake, and crossing transportation (ASDP) and wooden fishing boats seen pay which the island community has used for generations, and there are also fast boats that operate occasionally. The purpose of this study is to determine the condition of the availability of sea transportation for community needs fulfillment services in Aceh Singkil and Banyak Island, in addition to assessing the use of the system dynamics model with sea transportation services in Aceh Singkil and Banyak Island, and to assess the effect of sea transportation services on the economic level of the people of Aceh Singkil and Pulau Banyak. The method used in this study is a qualitative approach method. The results obtained from this study are: 1) The availability of sea transportation facilities in the future needs to be accelerated by increasing the number of sea transportation facilities serving the Singkil mainland and Banyak Island along with the increasing number of residents and visitors from within and outside the country as tourists; 2) Sea transportation services operating on Banyak Island provide a positive contribution to the local economy; and 3) To maintain the quality of sea transportation services, it is necessary to improve the existing sea transportation facilities and infrastructure.