Quality Of Transport Services Research Articles

E TICKETING AT PUBLIC TRANSPORT: SOLUTIONS, ADVANTAGES AND PERSPECTIVES IN LITHUANIA

E ticket system has become a visit card of nowadays public transport service. Implementing a convenient, easily accessible, intuitive electronic public transport ticket solution can also determine the usage the public transport service. This article analyzes the possibilities of state-of-the-art technologies in order to improve the quality of public transport service and thus encourage the usage of public transport and impact managing public transport costs.

Multi-Agent Reinforcement Learning for Cooperative Air Transportation Services in City-Wide Autonomous Urban Air Mobility

The development of urban-air-mobility (UAM) is rapidly progressing with spurs, and the demand for efficient transportation management systems is a rising need due to the multifaceted environmental uncertainties. Thus, this paper proposes a novel air transportation service management algorithm based on multi-agent deep reinforcement learning (MADRL) to address the challenges of multi-UAM cooperation. Specifically, the proposed algorithm in this paper is based on communication network (CommNet) method utilizing centralized training and distributed execution (CTDE) in multiple UAMs for providing efficient air transportation services to passengers collaboratively. Furthermore, this paper adopts actual vertiport maps and UAM specifications for constructing realistic air transportation networks. By evaluating the performance of the proposed algorithm in data-intensive simulations, the results show that the proposed algorithm outperforms existing approaches in terms of air transportation service quality. Furthermore, there are no inferior UAMs by utilizing parameter sharing in CommNet and a <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">centralized critic</i> network in CTDE. Therefore, it can be confirmed that the research results in this paper can provide a promising solution for autonomous air transportation management systems in city-wide urban areas.

Analisis Tingkat Kepuasan Penumpang Berdasarkan Kinerja dan Fasilitas Pelayanan Stasiun Kereta Api Ngawi

This study aims to analyse the level of passenger satisfaction based on the performance and service facilities of Ngawi Railway Station. Passenger satisfaction is an important indicator in evaluating the quality of rail transportation services and understanding passenger needs. This study used a survey method with a questionnaire as a data collection tool. The sample was taken from passengers who use train services at Ngawi Station. The questionnaire focused on the minimum service standards for the transportation of people by train in Ministerial Regulation Number 63 of 2019. The collected data were analysed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods to identify the main variables contributing to passenger satisfaction. This study's results indicate that visitors' satisfaction level with Ngawi Station with the Minimum Service Standards is very satisfactory, with an average percentage of 91.80%.

Assessment of impact of priority movement for urban public passenger transport on the quality of passenger service

Problem. The article presents a view on solving the problem of the management formation measures to improve the quality of public transport services through the feasibility justification of implementing priority movement of urban public passenger transport in relation to the assessment of passengers' perception of the actual travel time along the route. Goal. The purpose of the work is to establish a characteristic relationship between the traffic parameters of route vehicles in the conditions of the priority of urban public passenger transport and time indicators of the quality assessment of passenger transport services. Method. The methodological basis for establishing a connection between traffic parameters in terms of the priority of urban public passenger transport and time indicators for evaluating the quality of transport service is a set of developed analytical models that describe the process of formation of passenger exchange at stopping points and time parameters of vehicle movement. Results. On the basis of the functional connection for the selected structure of the research object, it was established that the implementation of the urban public passenger transport priority with the organization of traffic on special lanes and unhindered passage of regulated intersections plays a significant role in improving the quality of passenger transport services. Originality. The assessment of the quality of transport service is based on establishing the level of compliance of each passenger's actual travel time with the previously planned. The use of travel time as a primary evaluation indicator is due to its leading role in the formation of quality criteria and the presence of influence on the parameters that determine the level of transport supply on the route. Practical meaning. The distribution of passengers at stops on route No. 24 «micro-district 602 – Akademika Pavlova subway st.» (Kharkiv, Ukraine) was obtained during modeling between the levels of perception of the quality of transport service showed that for everyday conditions, 8.9% and 27.8% of passengers (36.7% in total) receive a high-quality and suitable assessment, for traffic priority by sections – 32.3% and 64% (96.3% in total), when organizing priority passage at the intersection – 57.5% and 40.4% (97.9% in total). The obtained results indicate the expediency of implementing priority traffic from the standpoint of assessing the level of improvement in the quality of passenger service.

Paratransit service quality modeling reflecting users' perception-A case study in Dhaka, Bangladesh

Increasing usage of private cars and low service quality of public transport is an acute problem in many developing cities. The prerequisite is to meet the mobility needs, especially for low-income people, to ensure adequate capacity by the service provided. Paratransit is an indispensable mode of public transport, especially where the mass transit system is insufficient. Rapid increase in urban population, per capita income along existing transport infrastructure has stimulated their usage as a cheap and convenient public transport mode. Quality of service is considered as one of the most significant means to assess transit performance. To observe the performance of public transportation in roadway systems, overall passenger perceived service quality (SQ) has always been the most significant means of measurement. This research aims to establish a relationship between SQ variables describing the service of paratransit by Structural Equation Modeling (SEM) based on users' perceptions. An interview survey was conducted off-board to 2025 paratransit users at twenty paratransit routes in Dhaka metropolitan area (Bangladesh). Results show that the attribute of integration with supporting modes has the highest loading, inferring it as the most significant aspect of SQ. Attributes loading value may be explained according to the importance perceived by the users. Several SE models were developed using 21 service variables from 2000 questionnaires. Upon developing different models, the best model with three latent constructs was identified as the main characteristics for explaining the entire set of physical and service performance elements of the paratransit service. Three latent constructs were ‘Quality of transport’, ‘Transit performance’ and ‘Service quality’. Among 21 SQ variables, ‘Security of passenger’, ‘seat comfort level’, and ‘riding safety’ have been found to impart the greatest influence on the overall perceived SQ. The study findings support the data collected from paratransit users. This study may help the paratransit operators to determine variables that are decisive for SQ and their relation with the overall perceived SQ by the users. Understanding SQ variables, influencing passenger perception makes it easier to design and deliver good quality service.

Exploring the role of public transport information sources on perceived service quality in suburban rail

Information is a powerful tool to enhance the perceived service quality of public transport. Online information sources have become very popular and coexist with traditional sources like posters and signage, however it remains unclear whether those sources impact evenly to the service perception. This paper aims to explore the influence of different information sources on the service attributes and perceived service quality. For that, we take data from the annual Traveller Satisfaction Survey of the suburban rail of Madrid Region and adapt a robust service quality assessment framework to consider information sources. First, four passenger segments arise according to their preferred information source, including online and offline. Then, we assess the perceived service quality of each segment using a combination of CART and IPA techniques. Results expose a relevant role of information on the suburban rail service satisfaction, contrarily to previous studies focused on urban rail. We have also detected some heterogeneity on the relative importance of attributes depending on the information role: online-informed passengers care most about core attributes while traditionally informed passengers are more influenced by comfort. Last, the IPA reveals a general need to improve service reliability, train supply and up-to-date information.

The analysis and solution for intercity travel behaviors during holidays in the post-epidemic era based on big data.

The COVID-19 had a huge impact on the transportation industry. In the post-epidemic stage, intercity transportation will face great challenges as places are unsealed, tourism and other service industries begin to recover, and residents' travel demand gradually increases. An in-depth study of residents' intercity travel behavior during holidays in the post-epidemic era will help restore public trust in public transportation and improve the quality of public transportation services. Based on traditional research on ways of travelling, the study adopted the Complex Network Analysis Theory. The city clusters of Shandong Peninsula were taken as the research region. The research studied the impact of the differences in regional attributes of the cities in Shandong Peninsula on residents' intercity travel in the post-epidemic times. A dynamic evolution model of how residents choose to travel was built to simulate the changes to their ways of traveling in the post-epidemic era under two conditions, which are: traveling under the government's supervision of intercity travel and traveling under the government's optimization of intercity travel conditions. The conclusions drawn from the analyses of Complex Network Theory and Evolutionary Game Theory are as follows. First, in the holiday intercity travel in the post-epidemic times, the neighboring cities of Shandong Peninsula are closely connected, thus traveling between neighboring cities dominates intercity travel. Second, the travel network concentration of residents on long-term holidays is lower than that on short-term holidays, and the migration intensity of residents is higher than that on short-term holidays, while the willingness of residents' migration on short-term holidays is higher than that on long-term holidays. The willingness to migrate on holidays is generally lower than that before the epidemic. Third, in a normal intercity travel network, the travel between two cities with medium and long distances is mainly by public transport. However, the dominance of public transport will be affected under the impact of the epidemic. In short-distance travel between two cities, private transport is in an advantageous position, and under the impact of the epidemic, this advantage will become more significant. The government can improve the position of public transport in short-distance travel by making optimizations.

Transport Week 2022

The journal publishes a selection of materials based on the news reports of the press centre of the Ministry of Transport of the Russian Federation and dedicated to the events held during 16th Transport of Russia International Forum and Exhibition.The Forum, which opened on November 15, 2022, during its first day hosted the Session of the Committee of the State Council of the Russian Federation, the panel discussion «Container Flow during the Era of Global Shocks. Current Trajectories for Market Development», the roundtable discussion «Life-Cycle-Long Maintenance of Motor Transport» and the industrial conference «Efficiency of State Support for Air Transport During Unprecedented Sanctions Pressure».On the second day of the Forum, the participants discussed the role of science in providing technological stability of transport, water transport and assessment of compliance in the new conditions, the formula for cooperation in transport engineering, new digital tools, information services and technologies, transport safety and security and digital management ecosystems. Besides, were held the Session of the Council of Heads of Transport Authorities of the Eurasian Economic Union Member Countries and the presentation of the RZD Transport Accelerator.The final day was devoted to international cooperation. It was opened by the plenary discussion «International Transport Cooperation in 2022. New Directions, Trends, Results», which focused on the actions of countries on the issues of building transport communications under sanctions, the law enforcement, and the coordination of work aimed at creating more competitive transport products within the EAEU. Then, the session «Sunrise on the East: Significance of Trade with Asian Countries for the Russian Economics and the Ability of Transport to Support the Trade» demonstrated the achieved results in rerouting of external trade communications to the East.The business program was concluded with the plenary discussion. In the opinion of a Deputy Minister of Transport of the Russian Federation, Valentin Ivanov, «activity of the Forum was organised in a very productive manner. Many issues were discussed and many meeting points and solutions were found».Winners of the «Formula of Movement» premium were awarded. The premium is designed to promote development of transport infrastructure, improve the quality of transport services, as well as stimulate government and commercial structures to solve significant problems in the transport sector. Only implemented projects or services that have received practical application in the field of transport were eligible to participate.The topic of «Transport Week» is also highlighted on the second cover and on the pages of the central insert of the issue.

ПОВЫШЕНИЕ ЭФФЕКТИВНОСТИ РАБОТЫ ГОРОДСКОЙ СЕТИ ПОСРЕДСТВОМ ПРИМЕНЕНИЯ МОДЕЛИ МНОГОКРИТЕРИАЛЬНОЙ ОЦЕНКИ ОБЩЕСТВЕННОГО ТРАНСПОРТА

Public urban public transport plays an important role in the implementation of sustainable urban development programs. Performance analysis has become an important element in the road transport industry as part of the economic development of the region, covering time, costs, quality of transport services provided, user satisfaction and financial results. Evaluation metrics and monitoring help ensure proper resource management and cost control. In this context, methods for measuring the effectiveness of the public transport network through multi-criteria assessment are considered

Analysis of Tourism Infrastructures of Lori Region

Key words: hospitality industry, accommodation facilities, tourist attraction, transport services The article represents current state and analysis of tourism infrastructures in Lori Region as an important factor in the development of tourism. Since tourism is one of the important keys to the economic development of the region now, it’s quite necessary to study and evaluate the current state of tourism infrastructures, the degree of their development as well as the possibilities of use. Lori Region is famous for its unique nature and rich historical and cultural resources, which have great potential as a tourist attraction. However, because of insufficient coverage and weak development of those infrastructures it has remained a passive field of tourism for a long time. At the same time, it should be noted that the constantly increasing number of tourists in Lori Region indicates the growing pace of tourism, which has been greatly facilitated by the recent infrastructure development. The quality of hotel resorts, guest houses, public foodservice, transport services and roads has improved significantly. We’ve analyzed and assessed the hospitality industry, transport and oublic catering industry services, entertainment facilities and their activities, significance and location. In our study, we highlighted both the advantages and the gaps in the operation of the tourism infrastructures, and offered several recommendations for their regulation. Having analyzed the subject matter we came to the conclusion that the region needs serious investments for the development of tourism infrastructures. Only if the infrastructure network, which includes hotels, restaurants, transportation, communication, and other service facilities, is upgraded can the region’s tourism development prospects be fully realized.

Factors Influencing the Passenger Satisfaction at Public Transport in Kuala Lumpur, Malaysia

The aim of this study is to identify and analyse the factors influencing passenger satisfaction on public transport in Kuala Lumpur, Malaysia. Despite efforts to improve the quality and accessibility of public transportation systems in the city, passenger satisfaction levels remain a concern. Understanding the key factors that contribute to passenger satisfaction is crucial for policymakers and transportation authorities to enhance the overall quality of public transport services. Therefore, this study seeks to investigate the various factors that significantly influence passenger satisfaction in Kuala Lumpur's public transport system. By addressing such factors as service quality, timeliness, value for money, and environmental attitude and their impact on the level of satisfaction, the study intends to provide valuable insights and recommendations to improve the passenger experience and promote the usage of public transportation. This will ultimately contribute to sustainable urban mobility and enhanced transportation infrastructure in the city. The research draws support from a developed service quality model. Data was collected from the Greater Kuala Lumpur area using non-probability sampling methods, utilising a Google Form questionnaire for respondents to complete independently. The respondents themselves administered the questionnaire, with 400 samples collected. Through linear regressions conducted within the SPSS programme, the hypotheses were evaluated and tested. The findings indicate a strong correlation between passenger satisfaction and key factors such as service quality, timeliness, value for money, and environmental attitude. By investigating these factors, the research seeks to provide insights and recommendations for improving the public transportation system in Kuala Lumpur to enhance passenger satisfaction and meet the evolving needs of the population.

Environmental Sustainability Analysis Using Moderation of Transport Competitiveness for Industrial-Induced EKC

Combating adversities of climate change and promoting clean energy are two important goals of the Sustainable Development Goals (SDGs). The nations of the World have developed various commitments to reduce global warming. The transportation sector share is above twenty percent in total global Greenhouse Gas emissions which is continuously rising over time. The Intergovernmental Panel on Climate Change (IPCC) in its recent report conducted a scenario analysis and suggested reducing net emissions by 2050. The transport competitiveness index indicates the quality and expansion of transport services. Accordingly, this research study uses the data of 121 countries for which transport competitiveness is documented by the World Economic Forum (WEF). The period of the study is confined to 2008-2018. The sample countries are segregated into four groups on the basis of transport sector emissions. The study uses Panel Quantile Regression (PQR) framework to estimate results and to validate the industrial Environmental Kuznets Curve (EKC). The findings indicate that transport competitiveness mitigates transport sector emissions in the majority of groups/categories. Inverted U shape industrial EKC has been authenticated in group-1 and U shape industrial EKC for the other three groups. The moderation of transportation competitiveness specified the flattening of industrial EKC across all quantile groups. The empirical findings indicate that moderation results in the sustainability of industrial EKC at higher levels of industrial growth. Among other variables, the governing ability of institutions and planned population expansion are observed in mitigating emissions. The policy options are discussed depending on the results of the groups.

Methodological bases for assessing the quality of transport and logistics customer service of a marine terminal operator

The purpose of this article is to develop a methodology for assessing the quality of transport and logistics services for operators of sea terminals. The paper identifies the factors influencing the formation of the quality of transport and logistics services in the activities of marine operators of sea terminal in modern conditions. As a result of the conducted research, a system of comprehensive quality assessment has been formed, which allows assessing the degree of customer satisfaction. A new approach to quality assessment is proposed, involving the involvement of customers in the formation of quality criteria, as well as a method for calculating and evaluating the normative level of the generalizing indicator of the quality of transport and logistics customer service of the operator of the sea terminal. The practical significance of the developed methodology is that on its basis it becomes possible to assess the consequences of implementing various management decisions to improve the business processes.

Improvement of the logistics of container transportation at border stations and terminals

Improving the quality of transportation services requires carriers to find better methods of optimizing routes and work with containers when traveling from Ukraine to EU countries. It has been established that container transportation already occupies a significant share of the market and the tendency to use it is only increasing. Ukraine, as a transit state, has great potential for the development of its own railway transportation system. This article studies the optimization of border crossings passage to implement and expand transport capabilities of Ukrainian railways.

Study of the passengers average waiting time at public transport stops

When predicting public transport routes in cities, important indicators should be considered: the duration of stay on the bus route, passenger flow on the bus route, points of attraction and the passenger’s average waiting time at stops. These indicators are the basis for planning the operation of city transport. In particular, predicting the duration of traffic by studying the average passenger’s waiting time at stops is an important planning tool for transport companies. Therefore, this study can improve the quality of scheduled services by reducing the gap between actual and scheduled travel time. This article discusses this relevance and, based on experimental evidence, points to the benefit of using studies of average passenger waiting times, especially considering population groups. In fact, most of the factors which affect public transport operation, as had been proven by previous studies, follow a definite mathematical methodology. The analysis was performed using the data from field studies of passenger flow at bus stops (Lviv, Ukraine). The study of passengers at stopping points makes it possible to improve the quality of public transport services (calculate travel duration between stops and the duration of stay at them more accurately). The duration of stay at selected objects depending on a number of passengers was studied. Also, there are given the results of a study of the waiting time of public transport passengers at bus stops are given. A comparison of the dependence of the bus waiting time on population groups was obtained. After receiving this information, system operators can design and adjust the data according to the estimated trip duration. Nevertheless, it is necessary to carry out research at different types of stops in different parts of cities to clarify these data and for a more detailed analysis.

SELECTION OF POSSIBLE SCENARIOS FOR IMPROVING THE QUALITY OF PUBLIC TRANSPORT SERVICES THROUGH THE USE OF HYBRID FUZZY-MCDM MODELS

A unified calculating approach is needed for public passenger transportation. All public transport companies and other stakeholders would have additional opportunities to create a transport offer if the unified methodology was made available to them and if calculations and calculation criteria were harmonized. Thus, the main goal – improving citizen mobility – would be accomplished. For this reason, in the study, we suggested the hybrid fuzzy methods for evaluating and improving the quality of public transport service. Unreliable responses of survey participants often distort group decision-making regarding the problem of public services, negatively affecting the end of the calculation procedure. Fuzzy multicriteria decision-making approach has been used. The suggested technique has the advantage of taking into account the degree of fuzzification of respondents' judgments about the choice scenario, while also using two MCDM models to eliminate bias in the responses.

A review of air transport service quality studies: current status and future research agenda

Air transport service quality has been a popular research topic in the last decade. A systematic literature review on this topic was conducted on the articles published in quality transport, tourism, and consumer service journals. We present the statistics on study locations, leading authors and affiliations, citations, and research frameworks and data collection methods. We show that there is an increasing use of online survey tools for data collection. Most of the articles have explicitly or implicitly used the SERVQUAL model or its variations such as AIRQUAL to examine the air transport service attributes. Several research areas are identified to bring the SERVQUAL model and the air transport service quality research up to date: the digital and technology-enabled service dimensions, the privacy and cybersecurity consideration, the corporate social responsibility dimension, and the hygiene requirement. We also call for in-depth studies into some individual service dimensions such as services for special needs passengers.

Passenger Alert Application

Abstract: This paper describes the creation of an intelligent real-time interactive public transport application. The application focuses on enhancing the user experience and improving communication among passengers. The main features of the application include a chat module that enables users to have conversations, facilitating the exchange of information and providing a platform for passengers to inform others about any issues or disruptions in the public transportation system. Additionally, the application incorporates an alarm module designed to alert or awaken passengers from their sleep or quick naps when the bus enters a buffer zone, indicating that their destination is approaching.By leveraging real-time data and intelligent algorithms, the application enhances the overall quality of public transportation services. The chat module promotes community engagement and empowers passengers to actively contribute to the improvement of the system's reliability and efficiency. Furthermore, the alarm module serves as a valuable tool for passengers, ensuring they are informed and prepared as their destination approaches, thus minimizing the risk of missing their stop.The development of this intelligent application addresses the growing need for efficient and user-centric public transportation solutions. It harnesses the power of real-time data and interactive communication to create a seamless and reliable travel experience for passengers. The findings and insights from this project contribute to the advancement of intelligent transportation systems, offering practical solutions to the challenges faced by public transportation networks worldwide.

APPLICATION OF DIGITAL TECHNOLOGIES IN THE DELIVERY OF CARGO IN INTERNATIONAL TRAFFIC

The article analyzes the current state of the theory and practice of solving issues related to the delivery of goods by road in international traffic. It is determined that increasing the efficiency of cargo transportation in international traffic is possible through the development and implementation of new information systems and the development of innovative software products to solve the problems of planning and operational management of the transport process. The purpose of this article is to develop an innovative integrated management decision support system for organizing and managing the delivery of goods in international traffic based on the combination of cloud technologies for centralized management of real-time information exchange between participants in the transportation process. The exchange of information between participants in the process of cargo delivery in international traffic using a software product allows to improve the provision of transportation services to the client, increase the level of information exchange, implement real-time management of the cargo transportation process, improve the efficiency of decision-making and immediately respond to any changes in the process. The article develops an integrated management decision support system for organizing and managing the delivery of goods in international traffic, based on the approach of combining cloud technologies for centralized management of real-time information exchange between participants in the transportation process. The application of the proposed system with the use of appropriate software will improve the quality of transportation services to the client, increase the level of information exchange, implement real-time management of the cargo delivery process and improve the efficiency of management decision-making. As criteria for assessing the feasibility of using the proposed system, it is customary to consider indicators that are critical to maintaining the required level of sustainability and service and most fully characterize the results of the work performed from the point of view of both the consumer and the carrier. Keywords: digital technologies, cargo delivery, international transportation, efficiency.

Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA

The purpose of this paper was to assess the level of satisfaction of passengers using public transport services in Wrocław and to identify the quality characteristics that the service provider needs to improve if it wants to increase the overall quality of its services. The passenger satisfaction survey was conducted according to the stages of the developed procedure outlined in the article. In pursuit of the stated goal, CSI and IPA were used. The main measurement tool used was a survey questionnaire. The survey was conducted on a sample of 500 respondents, which allows us to trust the results at 95%, assuming an “estimation error” of ± 5%. A total of 14 transport demands were selected to evaluate the level of satisfaction of passengers using services provided by MPK Wrocław. Statistical analysis of the data was carried out using Statistica 13.3 software and using functions and commands available in Microsoft Excel. The results obtained allowed us to conduct a detailed analysis related to the level of the services quality of the Wrocław’s public transport. These results should be used by urban transport organisers and operators to shape their transport offerings, primarily in terms of increasing the quality of transport services. This is very important since it is, among other things, the quality of public mass transport that determines the quality of life of residents, as well as the conditions for economic development of the transport network.