Quality Of Outpatient Services Research Articles

Perancangan Sistem Informasi Peminjaman dan Pengembalian Berkas Rekam Medis Rawat Jalan dengan Metode Waterfall

Wiyung Sejahtera Hospital in recording the borrowing and returning of outpatient medical records still uses expedition books which are recorded manually. The research aims to design and develop an information system to facilitate the process of borrowing and returning outpatient medical record files using the Waterfall method approach. The Waterfall method was chosen because of its ability to divide system development into structured stages, starting from requirements analysis to maintenance. The needs analysis stage involves an in-depth study of existing processes and user needs. Next, system design is carried out by building a design plan that includes database structure, user interface design, and system workflow. System implementation is carried out by developing applications based on previous designs, while system testing is carried out thoroughly to ensure quality and performance before full implementation. The maintenance stage is carried out to ensure system operation and carry out continuous repairs and improvements. As a result, it is hoped that this system can improve the efficiency and quality of outpatient medical record file management and health services as a whole. The conclusion of this research is the successful design and development of a computer-based information system for borrowing and returning outpatient medical records at Wiyung Sejahtera Hospital using the waterfall method.

Assessment of Patient Satisfaction With Inpatient Services Provided at an Acute Care Facility: A Quality Improvement Project.

Hospitals across the United States use patient satisfaction surveys to assess the quality of inpatient and outpatient services provided to patients when they interact with the healthcare system. Results from this survey are used as input to identify weaknesses in the system with the intention of providing appropriate intervention. Here, we report the results of the quality improvement project completed in an acute healthcare facility. Patient satisfaction was evaluated based on indices established by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Responses from 400 patients admitted into the hospital between July 2022 and June 2023 were obtained using a pre-designed questionnaire prepared by HCAHPS on behalf of Prime Healthcare Services. Indices of assessment include doctor-patient interaction, nurse-patient interaction, hospital responsiveness to patient needs, hospital environment, communication about medicine, discharge information, transition of care, overall assessment, and willingness to recommend. The best hospital performance was seen in the dissemination of discharge information, while the worst performance was noted in the transition of care and communication about medicine. Appropriate recommendations were made to improve on these weak areas.

Evaluation of waiting time for outpatient services at Respira Hospital Yogyakarta using discrete system simulation

The Ministry of Health of the Republic of Indonesia has established standard rules for the quality of outpatient service in hospitals. One indicator of the quality of outpatient services at a hospital is the patient's waiting time to be served either by a specialist or other services such as a pharmacy. Respira Hospital Yogyakarta is a special pulmonary and respiratory hospital in Yogyakarta that continues to improve the quality of its services. Based on the results of observations and interviews it is known that in terms of waiting time, patients at Respira Hospital Yogyakarta still have to wait to get service. Examples of queues that occur include patients waiting for a specialist doctor's examination for around 75 to 90 minutes. waiting at the pharmacy and cashier for up to 60 minutes or more. This study attempts to evaluate the waiting time for outpatient services at Respira Hospital Yogyakarta using a simulation. Based on the simulation results, it is known that the patient's waiting time in the system is 217.33 minutes and the longest waiting time is in the pediatric polyclinic and pharmacy departments. After the scenario implementation were made, namely in the pediatric polyclinic and pharmacy sections, the waiting time decreased to 177.19 minutes. This means that evaluations carried out using simulations can help hospitals reduce waiting time for outpatients

Tinjauan Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Pendaftaran Rawat Jalan dari Perspektif Admisi di Puskesmas Guntung Manggis

The quality of services based on outpatient registration applications has been implemented by the Guntung Manggis Health Center since 2019 and this is a technological innovation developed to facilitate health services. However, it’s known that the number of outpatient visits that have decreased in 2021-2022 is ? 47 visitors or ? 30-39%. So that Guntung Manggis Public Health Center patient satisfaction with service quality has regressed from the target (80%) which is 78.53%. The purpose of this study is to find out more in-depth about the quality of the information quality system and the quality of outpatient registration services from the perspective of admissions at the Guntung Manggis Health Center. This research’s a descriptive research with a qualitative approach. The number of samples is 6 people consisting of the Head of Record Medical and Outpatient Admissions Staff. The results of the study are the quality of the outpatient registration system from an admissions perspective including the category of "Good System Quality" at the Guntung Manggis Health Center, the quality of outpatient registration information from an admissions perspective including the category of "Good Information Quality" at the Guntung Manggis Health Center and the Quality of outpatient registration services from an admissions perspective including the category of "Good Service Quality" at the Guntung Manggis Health Center. In conclusion, the quality of the system, the quality of information and the quality of outpatient registration services from the perspective of admissions have been well fulfilled at the Guntung Manggis Health Center.

Identifying patient perceived values during outpatient encounters: an empirical study from Chinese public hospitals

BackgroundFocusing on patients’ perceived values is essential for patient-centered health care. Only by identifying the patient’s preferred values can we better meet their needs and provide them with valuable medical services. This study aimed to construct and validate a research model to obtain an overall quantification of patient value during outpatient encounters.MethodsThe development of the research model was based on the reviewed literature, and an initial theoretical framework was formed by an expert panel discussion. A scale questionnaire for all the items was adapted from previous research related to patient value, verified using a presurvey, and thus used for data collection for this study. The structural equation model was used to determine and evaluate the research model of the values patients perceived during outpatient encounters.Results572 eligible respondents who completed outpatient visits from a typical public hospital in China participated in this study from November 2020 to February 2021. We constructed the patient perceived value (PPV) model to identify core values, which includes eight dimensions and 29 items in terms of functional value (installation, efficiency, price, service quality), emotional value (interactive, control), and social value (accessibility, image) from two subgroups of patient value outside and in the outpatient visit process. Cronbach’s alpha for the whole model was 0.950. The confirmatory factor analysis showed that the PPV model fits well, with a correlation of 0.83 between the two subgroups.ConclusionIt is essential to recognize the values based on patients’ perceptions and experiences throughout the entire visit process. Our findings offer targeted insights for healthcare administrators, enabling them to holistically optimize outpatient service processes and continually enhance the quality of outpatient medical services from the patient’s perspective.

Construction of a New Model of Contactless Medical Services for Outpatients Based on the Project-Achieving Quality Control Circle

Objective: To carry out empirical research on the role of project-achieving quality control circle (QCC) in constructing a new model of contactless medical service for outpatients. Methods: A QCC, consisting of information office members from a grade A tertiary hospital in Wenzhou, was established to conduct a research project with the theme “Constructing a new model of contactless medical service based on outpatients’ experience.” According to the ten steps and PDCA cycle, an analysis was carried out before and after the QCC activities, focusing on improving pre-consultation services, providing steward-like services, and facilitating post-consultation management. Results: After the QCC activities, the mobile appointment rate, missed appointment rate, the proportion of smart check-ins, and the average check-in time were 55.68%, 4.02%, 39.75%, and 8.24 ± 3.66 min, respectively; in contrast, before the activities, they were 32.00%, 7.88%, 0.00%, and 14.96 ± 4.98 min, respectively; the difference between the two groups was statistically significant (χ2 = 3480.112, 4994.496; Fisher’s exact probability = 963788.570; t = 5.323, P < 0.001). Many experts have also visited the hospital to learn about this system, thus rendering social and economic benefits. Conclusion: Project-achieving QCC activities are suitable for complex situations, such as constructing a new model of contactless medical service, and can significantly improve outpatient service quality, enhance patients’ experience, and improve the abilities of circle members.

An enhanced grey wolf optimizer boosted machine learning prediction model for patient-flow prediction

Large and medium-sized general hospitals have adopted artificial intelligence big data systems to optimize the management of medical resources to improve the quality of hospital outpatient services and decrease patient wait times in recent years as a result of the development of medical information technology and the rise of big medical data. However, owing to the impact of several elements, including the physical environment, patient, and physician behaviours, the real optimum treatment effect does not meet expectations. In order to promote orderly patient access, this work provides a patient-flow prediction model that takes into account shifting dynamics and objective rules of patient-flow to handle this issue and forecast patients' medical requirements. First, we propose a high-performance optimization method (SRXGWO) and integrate the Sobol sequence, Cauchy random replacement strategy, and directional mutation mechanism into the grey wolf optimization (GWO) algorithm. The patient-flow prediction model (SRXGWO-SVR) is then proposed using SRXGWO to optimize the parameters of support vector regression (SVR). Twelve high-performance algorithms are examined in the benchmark function experiments' ablation and peer algorithm comparison tests, which are intended to validate SRXGWO's optimization performance. In order to forecast independently in the patient-flow prediction trials, the data set is split into training and test sets. The findings demonstrated that SRXGWO-SVR outperformed the other seven peer models in terms of prediction accuracy and error. As a result, SRXGWO-SVR is anticipated to be a reliable and efficient patient-flow forecast system that may help hospitals manage medical resources as effectively as possible.

Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis

BackgroundQuality healthcare services are considered one of the most effective vehicles for healthcare managers to achieve organizational goals. Therefore, this study aimed to combine the findings of comparable studies to identify consistencies and contradictions in the quality of outpatient services in Iran.MethodsThe current systematic review and meta-analysis study was conducted in 2022 according to PRISMA guideline. All relevant English and Persian studies were searched in databases, including Web of Sciences, PubMed, Scopus, Scientific Information Database, and Magiran. No year restriction was applied. The quality of the studies was assessed by the 22-item Strengthening the Reporting of Observational Studies in Epidemiology checklist. The meta-analysis was conducted by using Open Meta Analyst, and between-study heterogeneity was investigated with I-squared statistic.ResultsOf the 106 retrieved articles, seven studies with a total sample size of 2600 were included in the meta-analysis. The pooled estimate of mean for overall perception was 3.95 (95% CI: 3.34- 4.55, P< 0.001, I2= 99.97), while the pooled estimate of the mean for the overall expectation was 4.43 (95% CI: 4.11- 4.75, P< 0.001, I2= 99.93). The highest and lowest perception mean scores were related to tangibility (3.52, Gap= -0.86) and responsiveness (3.30, Gap= -1.04) dimensions.ConclusionResponsiveness was identified as the weakest dimension. Therefore, managers are recommended to design suitable workforce-development programs which focus on the provision of timely and prompt services, polite and courteous interactions with patients, and prioritization of patients’ needs. Moreover, training public sector practitioners along with incentives can fill up the existing gaps.

Kualitas Pelayanan Pendaftaran Rawat Jalan Pasien Jaminan Kesehatan Nasional di Rumah Sakit Royal Progress

The hospital is one of the health facilities where it organizes health efforts that deal with medical problems for the recovery and maintenance of health needed for its users. It is necessary to know the quality of outpatient registration services for National Health Insurance patients. To determine the effect of Input (HR, Technology Facilities) and processes (Professional and expertise, attitude, Behavior, Situation Control, Problem Solving, Ease of achievement and adjustment, Reliability and trust) that will produce quality in outpatient registration services at Royal Hospital Progress especially for patients using the National Health Insurance. sampling non-probability sampling. The sampling technique was purposive sampling. Human Resources, there is a shortage of service officers, in terms of internet speed technology and the lack of bridging of SIMRS with the JKN web is one of the factors that affect quality in terms of speed of service, in terms of the process where the ease of achieving and adjusting services has not been achieved because of the patient's waiting time when registering until data verification gets SEP still above 15 minutes. In other factors, namely Facilities, Professional and expertise, Attitude, Behavior, Control of the situation, Problem solving, Reliability and trust showed positive results. The quality of Outpatient Registration Services at the Royal Progress hospital illustrates good and satisfying service for patients including a very adequate waiting room, disabled toilets and elevators which are very much needed for patients. Registration staff are very professional in doing their jobs. Also described in the attitude of friendly and always smiling officers in receiving patients who come for treatment at Royal Progress Hospital, the very high empathy given by registration officers to patients who need help and the fast response received by patients when patients experience difficulties in administration This is what makes Royal Progress Hospital provide excellent service even though there is still a shortage of both human resources and networks, but in general the services provided to JKN patients are quite good

THE RELATIONSHIP OF MOTIVATION ON THE INTEREST OF THE COMMUNITY VISITING THE DENTIST DURING THE COVID-19 PANDEMIC IN SUNGAI MIAI VILLAGE

THE RELATIONSHIP OF MOTIVATION ON THE INTEREST OF THE COMMUNITY VISITING THE DENTIST DURING THE COVID-19 PANDEMIC IN SUNGAI MIAI VILLAGE

Perceived quality of medical services at outpatient department of public hospitals in Dawro Zone, Southern Ethiopia

BackgroundQuality of care is fundamental to universal health coverage. Perceived quality of medical services is one of the most determining factors of modern health care service utilization. Between 5.7 and 8.4 million deaths are attributed to poor-quality care each year in low- and middle-income countries (LMICs), and up to 15% of overall deaths are due to poor quality. For instance, in sub-Saharan Africa (SSA), public health facilities lack basic facilities such as a physical environment. Hence, this study aims to assess the perceived quality of medical services and associated factors at outpatient departments of public hospitals in the Dawro zone, Southern Ethiopia.MethodsA facility-based cross-sectional study was conducted on the quality of care among outpatient department attendants of Dawro zone public hospitals from May 23 to June 28, 2021. A total of 420 study participants were included via a convenient sampling technique. An exit interview was used to collect data using a pretested and structured questionnaire. Then it was analyzed using the Statistical Package for Social Science (SPSS) version 25. Both bivariable and multivariable linear regressions were carried out. Significant predictors were reported at p < 0.05 with a 95% confidence interval.Resultwith a 100% response rate. The overall perceived quality was 51.15%. Fifty-six percent of study participants rated perceived quality as poor, 9% as average, and 35% of participants rated it as good perceived quality. The highest mean perception result was related to the tangibility (3.17) domain. Waiting time less than one hour (β = 0.729, p < 0.001), availability of prescribed drugs (β = 0.185, p < 0.003), having information on diagnoses (illness) (β = 0.114, p < 0.047), and privacy maintained (β = 0.529, p < 0.001) were found to be predictors of perceived good quality of care.ConclusionA majority of the study participants rated the perceived quality as poor. Waiting time, availability of prescribed drugs, information on diagnoses (illness), and provision of service with privacy were found to be predictors of client-perceived quality. Tangibility is the predominant and most important domain of client-perceived quality. The regional health bureau and zonal health department should understand the issue and work with hospitals to improve outpatient service quality by providing necessary medication, reducing wait times, and designing job training for health care providers.

Profiles of quality of outpatient care use, associated sociodemographic and clinical characteristics, and adverse outcomes among patients with substance-related disorders

BackgroundThis study identified patient profiles in terms of their quality of outpatient care use, associated sociodemographic and clinical characteristics, and adverse outcomes based on frequent emergency department (ED) use, hospitalization, and death from medical causes.MethodsA cohort of 18,215 patients with substance-related disorders (SRD) recruited in addiction treatment centers was investigated using Quebec (Canada) health administrative databases. A latent class analysis was produced, identifying three profiles of quality of outpatient care use, while multinomial and logistic regressions tested associations with patient characteristics and adverse outcomes, respectively.ResultsProfile 1 patients (47% of the sample), labeled “Low outpatient service users”, received low quality of care. They were mainly younger, materially and socially deprived men, some with a criminal history. They had more recent SRD, mainly polysubstance, and less mental disorders (MD) and chronic physical illnesses than other Profiles. Profile 2 patients (36%), labeled “Moderate outpatient service users”, received high continuity and intensity of care by general practitioners (GP), while the diversity and regularity in their overall quality of outpatient service was moderate. Compared with Profile 1, they were older, less likely to be unemployed or to live in semi-urban areas, and most had common MD and chronic physical illnesses. Profile 3 patients (17%), labeled “High outpatient service users”, received more intensive psychiatric care and higher quality of outpatient care than other Profiles. Most Profile 3 patients lived alone or were single parents, and fewer lived in rural areas or had a history of homelessness, versus Profile 1 patients. They were strongly affected by MD, mostly serious MD and personality disorders. Compared with Profile 1, Profile 3 had more frequent ED use and hospitalizations, followed by Profile 2. No differences in death rates emerged among the profiles.ConclusionsFrequent ED use and hospitalization were strongly related to patient clinical and sociodemographic profiles, and the quality of outpatient services received to the severity of their conditions. Outreach strategies more responsive to patient needs may include motivational interventions and prevention of risky behaviors for Profile 1 patients, collaborative GP-psychiatrist care for Profile 2 patients, and GP care and intensive specialized treatment for Profile 3 patients.

Outpatient department service quality: An empirical investigation in the hospitals of Delhi-NCR during pandemic

Purpose – The present study aims at explaining the patients’ opinion towards the Outpatient Department (OPD) facility of tertiary care hospitals in Delhi-NCR region during Covid pandemic. The research focuses on the quality of healthcare services provided by the OPD and examines the comparative importance of quality measurements in finding out the patients’ satisfaction. Design – A total 408 respondents took part in a questionnaire survey from the Delhi- NCR region who has visited OPD facilities of either private or Government hospital on one pretext or other. Data was analyzed through descriptive statistics, reliability study, correlation and multivariate regression on SPSS to examine customer perceptions of service quality and how the quality of services stimulates an overall satisfaction index towards OPD facilities in healthcare sectors. Findings – As per the findings of this paper, the maximum number of respondents had a good overall experience in the outpatient departments of the tertiary hospitals and therefore assessed the services on a positive scale. Doctors’ knowledge and communication, waiting time, and online consultation in the era of pandemic emerged as the most vital factors of outpatient satisfaction. Originality – The service quality factors in healthcare, i.e., physical facilities, responsiveness, and communication were assessed and new dimension of service quality, online consultation, was added, which is believed to be an important parameter for measuring patients’ satisfaction in the current situation, where physical communications have been limited to emergencies only. Practical Implications – The outcomes will enable hospital managers to formulate effective strategies to enhance service quality of healthcare, especially in OPD, which is the most frequented area of healthcare service systems.

Monitoring analysis of the speed of outpatient medical record services at X Hospital, in Bekasi Regency, 2021

One of the quality of outpatient services in hospitals is the provision of fast and accurate medical record files so that they can support good health services. Provision of medical record documents in outpatient services in accordance with Hospital Minimum Service Standards No.129/Menkes/SK/II/2008 that is less than or equal to 10 minutes, but to determine the continuity of the time suitability, monitoring analysis needs to be carried out, whether there is an increase in speed of medical record services or experiencing a decline in medical record services. So if there are significant obstacles, it is necessary to look for the causative factors, then if the speed of service increases, it is necessary to know and improve what factors greatly influence the increase of speed in medical record services of the outpatient unit of X Hospital. The purpose of this study is to monitor and analyze the speed of medical record services in the outpatient unit of X Hospital. The type of research conducted is qualitative research. The subject of this research is the coordinator in each part of processing (assembling, coding, indexing, analyzing), distribution, filing or storage and retrieval of medical records.

The Influence of Performance Aspects of Hospital Information Systems (HIS) against Outpatient Registration at X Hospital Tangerang using PIECES Analysis

Hospitals in improving services and responding to the challenges of the times and the needs of their users apply the Hospital Information System (HIS). HIS is a series of activities that cover all health services at all levels of administration that can provide information to managers for the process of managing health services in hospitals. Based on the results of the PIECES analysis, there are aspects of performance that are not yet connected to other units, and frequent trouble loading occurs. In the information aspect, the menu in the application display has not been automatically linked between the website and HIS for-outpatient registration. Based on the economic aspect, HIS is not yet paperless and has not been connected to the patient queue time monitor in other units. In the control aspect, the application of HIS has not been able to control the information displayed to each user. Based on the efficiency aspect, there are often additional features in HIS, and in the service aspect, it is found that there is no manual backup in case of system errors. This study uses a quantitative approach with a causal design research design using SPSS multiple regression, aiming to analyze the effect that can improve outpatient registration services in hospitals. This study used a sample of 60 staff related to the hospital registration unit. Results: There is a significant effect of the PIECES aspect of HIS on-outpatient registration at X Hospital Tangerang. The better the PIECES aspect of HIS will result in or improve the quality of outpatient registration services. Based on the results of the study, the implications of this study indicate the magnitude of the influence of the HIS performance aspect that can improve outpatient registration services at the hospital.

Investigation of Outpatient Service Quality in Hospitals Affiliated with Iran University of Medical Sciences in 2020: A Short Report

Investigation of Outpatient Service Quality in Hospitals Affiliated with Iran University of Medical Sciences in 2020: A Short Report

Evaluation of outpatient service quality: What do patients and providers think?

ABSTRACT Background Healthcare service quality depends on the service process and interactions between customers and service providers. Therefore, this study aimed to assess service quality in outpatient clinics in hospitals from patients, employees, and managers' perspectives. Method This cross-sectional study was conducted in six public teaching hospitals in Tehran in 2019. The study population consisted of 433 patients, 100 employees, and 15 managers. The standard SERVQUAL questionnaire was used to collect data. Nonparametric statistical analysis including Kolmogorov-Smirnov, Chi-square and Mann-Whitney tests were performed by using SPSS 23 software. Results The highest and lowest gaps from the patients' perspective were related to the dimensions of responsiveness (−1.70) and empathy (−1.42), from the employees' perspective, was related to tangibility (−1.22) and empathy (−0.49) and finally from the managers' perspective was related to tangibility (−1.73) and responsiveness (−0.41) Moreover, the highest gap in service quality was related to the patients' and managers' perception of the responsiveness dimension (Gap = −1.04, t = −6.08, P-value <0.001). Conclusion Managers are recommended to develop appropriate workforce training programs focusing on effective interactions and timely services. Also, an investment in physical environment and equipment is suggested.

Analysis of Service Quality and Perception to the Loyalty and Interest of General Patients Revisit in Public Health Center Kalianget Sumenep District

A person's interest in services is related to the ability of the service provider to provide care. Public interest in utilizing outpatient services is influenced by several factors, including the patient's perception of the quality of outpatient services at the Puskesmas. The purpose of this study was to analyze the effect of service quality and perceptions on loyalty and interest in repeat visits of general patients at the Kalianget Public Health Center, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of service quality and perceptions on loyalty and interest in repeat visits of general patients at the Kalianget Public Health Center, Sumenep Regency. The total population is 191 respondents and the sample is 132respondents were taken using Simple Random Sampling technique. In the study, it was found that almost half of the respondents had sufficient service quality as many as 59 respondents (45%). Almost half of the respondents have a sufficient category perception as many as 57 respondents (43%). Almost half of the respondents have loyalty in the moderate category as many as 61 respondents (46%). Almost half of the respondents have an interest in the medium category as many as 58 respondents (44%). Based on the results of the Path Analysis analysis, it shows that the p-value &lt;0.05 then H0 is rejected and H1 is accepted so it is concluded that there is a direct effectservice quality and perceptions of loyalty and interest in general patient repeat visitsat the Kalianget Health Center, Sumenep Regency. It is expected that general outpatients can provide constructive input and criticism so that the services provided can be as expected. Patients can also contribute to efforts to improve quality services, which pay attention to and focus on the interests of community members.

Effects of Service Quality and Patient Satisfaction on Patient Adherence at the Outpatient Rehabilitation Department of Fatmawati National Hospital in Jakarta

Introductions: The quality of services and patient satisfaction play an important role in increasing patient adherence. Fatmawati hospital is the national tertiary hospital in Indonesia that has a rehabilitation outpatient department as one of its excellent services. The rehabilitation outpatient department deals with patients that have chronic diseases. Many studies reported that patients with chronic disease verge on having less satisfaction and adherence. Meanwhile, patient satisfaction is used to evaluate health providers' quality. Therefore, this research intended to assess the effect of rehabilitation outpatient service quality and patient satisfaction on patient adherence at Fatmawati hospital. Methods: Cross-sectional study was conducted from December 2021 – to February 2022. Two hundred patients were included with a convenient sampling method. SPPS 25 Software was run to analyze the pilot study data, descriptive statistics, and multivariate regression. Results: According to the finding of this study, most patients had a positive experience in terms of service quality and patient satisfaction. As a result, its have a significant and positive effect on patient adherence. The structural equation Y = 7,502+0,211(X1)+0,822(X2) represents if service quality and patient satisfaction are equal to zero or constant, then patient adherence has a value of 7,502 units. If the quality of service were increased by one unit, the other variable equal to zero and constant, the value of patient adherence would increase by 0,211. On the other hand, patient adherence will be increased by 0,822 units when one unit increases patient satisfaction. Conclusion: The results suggest that improving service quality and patient satisfaction is an effective strategy for health providers in improving patient adherence in the rehabilitation outpatient department.

Tinjauan Sistem Pelayanan Pendaftaran Pasien Rawat Jalan di Rumah Sakit Ernaldi Bahar Provinsi Sumatera Selatan

Efforts to improve the quality of outpatient registration services can be carried out properly if they are in accordance with the procedure flow and must meet the average standard of service time at registration. In reality, there are often inhibiting factors that often occur. Find out why outpatient registration services are banned. The research method used is descriptive analysis, namely by observing the overall registration service of the outpatient unit. The population of this study were patients who came to visit the outpatient unit and outpatient registration officers by calculating the average service time provided to patients who came in accordance with established standard procedures. Based on the results that the authors examined, the average time for outpatient registration services obtained a sample of 133 patients, old patients consisted of 120 people and 13 new patients. For old patients, the average service time is about 7 minutes at most and new patients are on average about 11 minutes. The results showed that the outpatient registration service system at Ernaldi Bahar Hospital, South Sumatra Province, can be said to be still not optimal because there are still constraint factors that occur when registering, such as interference with the internet network, and delays in searching for outpatient medical record files because of the printing machine. the tracer is jammed so you have to wait for the SJP/SEP first before the outpatient medical record file can be searched/retrieved to be submitted to the outpatient polyclinic.