Quality Of Educational Services Research Articles

EVALUATION OF QUALITY ASSURANCE OF PRIMARY SCHOOL EDUCATION IN PONOROGO REGENCY

Quality assurance of national education is carried out to educate the nation's life and shape the character and civilization of a dignified nation through the SNP. The principle is to encourage managers, administrators, and education units to improve their performance in providing quality educational services and software to encourage transparency and public accountability. In its implementation, education quality assurance policies must adapt to changes and developments in science and technology and rapid global dynamics. The quality of Indonesian education has not been as expected. Accreditation to BAN-S/M, the development of school quality has not shown an encouraging development in the quality of education. The factor is not that the SNP is of low quality but that the fulfillment and implementation of the SNP have not been running optimally. The objective of this research is to: 1) Describe and analyze the evaluation of quality assurance policies for primary school education in Ponorogo; 2) Examine the factors that encourage and obstruct education quality assurance.; 3) look at the quality and functional education quality assurance model. This research uses a qualitative descriptive research method. The data analysis technique used was evaluation. Data were analyzed interactively.

Competence-based appraisal of the quality of higher education using the importance-performance (IPMA) analysis

ABSTRACT The paper assesses the importance and performance of education service quality. Career preparation is a key part of the school experience. Thus, the study conducted an importance-performance analysis with career preparation as the key variable of interest. A survey instrument was used to collect responses at a Canadian University (N = 394), and the data were analyzed with PLS-SEM. Findings indicate that assessment and service quality are less critical in developing core competencies (and preparing students for their future careers). Relationship quality, however, is essential in developing these competencies, but the performance was low in the IPMA. Thus, universities should enhance this weakness to improve graduates’ employability. The indicator variable level analysis enables more managerial action. A contribution is made to an understudied area of education research that focuses upon students as the products, not just the customers, of higher educational institutions.

STANDARDIZATION OF HIGHER EDUCATION AS A SCIENTIFIC AND PEDAGOGICAL ISSUE: THEORETICAL ANALYSIS

The standardization of higher education as a scientific and pedagogical issue is theoretically justified in the article. It has been established that the basis for the development of higher education standards and their adaptation, taking into account the European experience, are legislative acts that ensure the functioning of the sector of higher education in Ukraine, didactic materials and scientific intelligence on the subject of the phenomenon under study. The idea of the relationship between the quality of educational services in the system of higher education of Ukraine and the acceleration of educational reforms is highlighted. The theoretical and terminological aspect of the standardization of higher education was analysed, and the issue of replacing basic educational concepts was identified, which as a result leads to misunderstanding of the processes both in the education system and in its individual branches. Possible directions (globalization, Europeanization and intercultural one) of the educational policy of Ukraine for the development of higher education standards and their specifics are revealed. It was determined that the standardization of higher education and ensuring its quality takes place in the conditions of a liberal model of educational policy, which simultaneously strengthens the ideas of academic freedom and social responsibility of educational institutions. Therefore, the state educational policy of Ukraine sees the standardization of higher education as a tool for socio-cultural and economic growth.

THE MODEL OF A NEW UKRAINIAN RURAL SCHOOL AS A GUIDING PRINCIPLE FOR THE FUTURE

A small rural school has several orders of magnitude and fewer possibilities for meeting educational goals. The remoteness of settlements from scientific centers, the worse level of provision of the educational and material base, and the level of professional training of teachers, which does not always meet the requirements of work, caused this. A small school is not only to give students a sum of knowledge on the basics of science but also to teach them to think creatively, avoiding templates. The time under martial law in which our children are growing up is difficult. In today's whirlwind, adults can't always withstand enormous stress, so we rarely think about how our children live now. For those, we meet occasionally and for whom we are accountable to their parents and society. Education in rural schools is a cornerstone for discussion, and not only in our country. The debate continues, but in most cases, the arguments are not in favor of supporting small rural schools with small classes when there is an alternative at a reasonable distance. Rural schools in Ukraine, despite their high cost, cannot provide quality and affordable education services. The availability of premises and a few students in a class are all advantages of rural education. Success in rural areas significantly lags indicators of success in the city. And the results of the External Independent Evaluation (ZNO), both at the national level and in individual regions, confirm this every year. According to international experience and research, the most acceptable method of reform is school network optimization and the preservation of small schools only in remote, physically isolated communities, where it is simply impossible to transport students and teachers to school in an acceptable period. Optimization makes it possible to use funds and improves the quality of education in rural areas.

Student’s Co-Creation Behavior in a Business and Economic Bachelor’s Degree in Italy: Influence of Perceived Service Quality, Institutional Image, and Loyalty

Universities play a significant role in the economic development of society as they provide knowledge and skills that are essential for social sustainability. In recent years, universities shifted their focus towards student-centered education and need to reconsider their sustainable strategies to become more competitive by encouraging student co-creation behaviors. To create a unique experience, universities aim to involve students in creating and delivering their educational experiences. The purpose of this paper is to investigate how the perceived quality of educational service and the institutional image of a university influence students’ value co-creation behavior, and the role of loyalty in this process. The study is based on two complementary studies conducted in an Italian public university. The first study involved 720 undergraduate students with one business management bachelor’s degree who completed a questionnaire to collect primary data. The second study used six focus groups to identify which specific students’ experiences and university activities stimulated co-creation behaviors. The results show that student loyalty plays an important mediating role between university image, students’ quality perception, and co-creation behavior. Additionally, only three dimensions of quality, namely quality non-academy aspects, quality reputation, and quality access have an impact on students’ loyalty. Therefore, only two dimensions of brand image, university brand knowledge (UK), and university brand prestige (UPR) have a direct effect on value co-creation behavior. These findings have important implications for higher education institutions (HEIs) to develop managerial strategies that increase students’ co-creation behavior. The co-creation process should be considered as part of HEIs’ image-building and quality policy-enhancing strategy. Despite the value co-creation approach being overlooked in studies on HEIs governance, this study highlights its potential as a strategic approach for improving service quality and university image.

Educational sovereignty as a tool for ensuring economic security

The proposed scientific research addresses current scientific problems of the Russian educational environment in terms of ensuring the educational sovereignty of the country based on the application of the principle of lifelong education for a wide range of stakeholders. It is noted that in the conditions of sanctions restrictions in various sectors of the economy, continuous professional education, the main types of which are additional professional education and mentoring, ensure the achievement of national development goals based on the successful development of new knowledge, skills and competencies. Attention is focused on the fact that Russia’s current goal is to ensure high standards of education based on modern advanced technologies to achieve national development goals. According to the author, the modern world requires constant improvement of knowledge, skills and abilities aimed at achieving goals for the effective development of business entities. As part of this study, education costs were calculated in different countries, the level of education of the young population was analyzed by gender, and the number of graduate students by funding sources was also considered. The analysis process revealed unresolved systemic and industry risks that directly affect the process of ensuring the country's educational sovereignty. Conclusions are formulated that only new knowledge, skills and competencies can truly ensure the educational sovereignty of the country as a tool for ensuring economic security. The significance of the research results is that those responsible for making decisions in the field of the educational environment can use them to improve the quality of educational services and the involvement of young scientific personnel in solving national development goals

The Importance of Educational Service Quality for Customer Satisfaction and Organizational Reputation

Abstract This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service, and organizational reputation in the context of educational services. The conceptual framework for testing the relationship between the three constructs was developed and tested on a sample of 97 educational service users. The results showed no significant difference between perceived and expected service quality. However, a positive relationship was found between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation between organizational reputation and three latent variables of perceived service quality and a positive relationship between satisfaction and organizational reputation.

A Multimodal Human-Computer Interaction for Smart Learning System

The rise of digitalization and computing devices has transformed the educational landscape, making traditional teaching methods less productive. In this context, early and continuous user interaction is crucial for designing and developing effective learning applications. The field of Human-Computer Interaction (HCI) has seen significant technological growth, enabling educators to provide quality educational services through smart input and output channels. However, to prevent students from discontinuing their studies and help them grow their careers, a multimodal HCI approach is needed. This paper proposes a multimodal deep learning multi-layer Convolutional Neural Network (CNN) to improve the educational experience. Our designed system aims to create a promising solution for improving the educational experience and enabling educators to provide high-quality educational services to students. Our implementation results show promising real-time performances, including a high success rate in a constriction learning concept, a quality interaction experience, and enhanced educational services. We evaluated the accuracy of five multimodal inputs, including Finger Touch (FT), Hands Up (HU), Hands Down (HD), Voice Command (VC), and Click/Typing (CT). The results indicate an average accuracy of 90.8%, 87%, 88.6%, 91.8%, and 87%, respectively, demonstrating the effectiveness of our proposed approach.

Literature review of value co-creation in education institutes: current states and future perspectives

Abstract Education has an essential place and influence on the future and current economy and society in general. Understanding the mechanisms of value co-creation in the education environment is therefore of paramount importance for improving the quality of educational services. Value co-creation focuses on the interaction with the learner with the aim of better academic performance and students’ satisfaction. This paper presents areas in which value co-creation is applied in higher education institutions and the results of its implementation, both for universities and students. Value co-creation promotes and enhances the interaction between educational institutions and students and seems to have a positive impact not only on academic performance, but also on students’ satisfaction and engagement levels. The process of value co-creation allows educational units and students to work together to optimise their experience and enhance their ability to actively participate in the educational process.

Pengaruh Kepemimpinan Demokratis Kepala Sekolah, Motivasi Berprestasi Guru terhadap Profesional Kerja Guru di Sekolah Dasar Negeri

This study generally aims to examine the influence of democratic leadership and achievement motivation on the professional work of elementary school teachers in Ciledug District, Tangerang City. This study used qualitative methods using causal surveys with a path analysis approach. Dissemination of instruments in the form of questionnaires to collect data on the professional influence of teacher work and coordination of school principals on the quality of education services in SDN in Cipondoh District, Tangerang City. The results of this initial observation are in line with what was stated by Masanah that there is a positive and significant influence of achievement motivation on the professional competence of teachers in SD Negeri in Bonang District, Demak Regency by 86.20%. This positive influence means that if teachers have high achievement motivation in carrying out their duties, the teacher's professional competence will increase.

IS ARTIFICIAL INTELLIGENCE A THREAT TO THE QUALITY OF HIGHER EDUCATIONAL SERVICES?

The article is devoted to a very important modern problem – the growth of the quality of the higher educational services. The article highlights the situation in the market of the higher educational services with the participation of three players: the consumer of the educational services (students), the provider of the educational services (university teachers) and Artificial Intelligence. The definition of "Artificial Intelligence" is given in the article. The aim of the article is to find the answer to the research question: is Artificial Intelligence a threat to the quality of the higher educational services? The author used reliable and economically sound research methods. These were methods such as research of scientific sources; pedagogical observation and description of examples; modelling and forecasting, analysis and synthesis; designing a questionnaire for interviewing students. The author also used the capabilities of Artificial Intelligence in the process of designing the questionnaire to study students' opinions on the use of Artificial Intelligence for learning. A survey of students with verification of statistical hypotheses will give a practical answer to the research question. The author analyzed the scientific views of scientists on the use of Artificial Intelligence in education and, in particular, in higher education. Three examples of the use of Artificial Intelligence in the higher education services were analyzed for threats to the quality of the higher educational services. Four hypothetical variants of the interaction of three players in the market of higher educational services were analyzed: the consumer of educational services (students), the provider of educational services (university teachers) and Artificial Intelligence. This was the theoretical answer to the research question: in two variants out of four (50%), there is a threat to the quality of the higher educational services.

Evaluation of Administrative Support Services for Quality Assurance in Higher Education: Empirical Review

Administrative support is concerned with the provision of secretarial and administrative services to students, faculty, and other customers of educational institutions. In effect, any assistance provided by administrative staff to students and faculty that benefits the institution's overall well-being constitutes an administrative support service. Despite their complementary role in the teaching and learning process, it appears from the literature that administrative support services receive little attention when it comes to students’ evaluation of university services for quality assurance. This article reviews digitally available scholarly research on administrative support services in higher education. The purpose of the review was to justify the inclusion of administrative support in students' evaluations of university services for quality assurance. To do this, the study reviewed scholarly works on administrative support services in higher education. In all, 43 research articles were analyzed in terms of six criteria, namely 1) nature of administrative support in higher education 2) administrative support as service 3) customers of higher education administrative support 4) quality as necessity in administrative support 5) justification for quality assuring administrative support service 6)justification for use of students’ to evaluate administrative support services. The study found that administrative support and teaching services have a direct symbiotic relationship. Quality assurance of teaching services without the same being done for administrative support services does not provide a complete picture of the overall service quality and well-being of higher education. Again, the study found that a lot of resources go into the recruitment and maintenance of administrative staff. To ensure efficiency effectiveness and accountability of this staff, there is the need for frequent evaluation. The study recommends periodic student satisfaction surveys to ascertain students’ level of satisfaction with administrative support services.

Research on the impact of digital economy on Regional Green Technology Innovation: Moderating effect of digital talent Aggregation.

The digital economy is crucial to promoting green technology innovation and development. However, there needs to be more research on the relationship between the digital economy, digital talent aggregation (DTA), and green technology innovation (GTI). Therefore, based on the data from 30 provinces, municipalities, and autonomous regions in mainland China (excluding Tibet) from 2011 to 2020, this paper uses fixed effect, threshold effect, moderating effect model, and spatial econometric model to make an empirical analysis of this research direction. The results show that (1) there is a nonlinear relationship between the digital economy and green technology innovation (GTI). This effect has regional heterogeneity effects. In the central and western regions, the digital economy is more prominent in promoting green technology innovation (GTI). (2) Digital talent aggregation (DTA) has a negative moderating effect on the influence of the digital economy on promoting green technology innovation (GTI). (3) The negative spillover effect of the digital economy on local green technology innovation (GTI) will be intensified at the spatial level due to the accumulation of digital talents. Therefore, this paper suggests that the government should actively and reasonably develop the digital economy to promote green technology innovation (GTI). In addition, the government can implement a flexible talent introduction policy, strengthen talent quality education and talent service station construction.

Human Resources Management in the Modern School – Problems and Prospects

The introduction of new human resources management policies is a key catalyst for the organizational development of school institutions and for achieving sustainability in quality management systems. The article analyzes the problems of human resources management in the context of ensuring the quality of education. The causes of the problems and alternatives for influencing them in the context of human resource management in the modern school are outlined. We are looking for solutions for the management of pedagogical specialists, as part of the human resources in the school, aimed at the new requirements and responsibilities to the autonomous institutions to achieve high quality educational services, which include continuous improvement of teachers' competencies, life skills development, 21st century students, participation in the management of the institution. Possible management strategies are presented, leading to the improvement of human resources management and solving the problems with the quality of education in Bulgaria.

Cost Analysis in Online Teaching Using an Activity Map

Virtual education has been associated, on some occasions, with economic models of scale that strengthen the mercantilist vision of teaching, thereby raising questions on the quality of the service. Some studies on educational costs associated with this modality simplify the analysis based on individual elements, such as the production of courses or the technological infrastructure, offering an incomplete and biased perspective. This study proposes to carry out a complete analysis of the costs of a virtual university using an Activity-Based Costing (ABC) model to determine the percentage of the budget consumed by each of the activities involved in the training process. The results show the significant influence that instructional design and teaching activities have on virtual modalities (62.5% of the set of activities), thus highlighting the importance of human resources in maintaining educational modalities mediated by technology. Understanding the importance of human capital and its contribution to offering a quality and innovative educational service is fundamental to consolidate a model that can improve access to education for populations with major difficulties.

PENGARUH BIAYA PENDIDIKAN, LOKASI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN SISWA PADA SMK PAB 2 HELVETIA

Education plays an important role in all aspects of human life. Education is the most effective tool to improve the quality of individuals to be more productive. Competition between formal educational institutions, especially at the Vocational High School (SMK) level, so that schools compete to improve the quality and quality of education to attract attention and seize market share and offer the services provided. Therefore, schools must design strong marketing strategies in order to make students interested and satisfied with the services provided. Several aspects that affect student satisfaction such as education costs, location and quality of service. This study aims to determine and analyze which factors are the most dominant influencing student satisfaction among education costs, location and service quality. The population in this study were 855 students at SMK PAB 2 Helvetia. With the Slovin formula, the number of samples obtained is 86 students of SMK PAB 2 Helvetia. Data were taken by distributing questionnaires to students which were then measured using a Likert scale. The data analysis technique used Multiple Linear Regression. This study uses SPSS 20 as data processing. The results showed that simultaneously the cost of education, location and service quality had a significant positive effect on student satisfaction. While partially the cost of education, location and service quality have a significant positive effect on student satisfaction.

Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management

The study aimed to understand the influence of leadership and Total Quality Management (TQM) implementation on the educational services quality in Banten, Indonesia. Research data is obtained through surveys, observation sheets, and documentation studies. The findings showed that leadership and TQM implementation positively affect the educational services quality by 11.8% and 19%. Two variables are also combined as independent variables that positively impact the educational services quality.

Service Quality in Higher Education Based on Students’ Perspectives

This study investigated quality service delivery in higher education based on students' perspectives. The study aimed to determine whether students' expectations of service quality in higher education significantly differed from what they experienced and whether their experience of service quality predicted their satisfaction and loyalty. Four hundred and twenty first-year students were sampled from two public universities to participate in the study. The data gathering instrument used in the study was the students' evaluation of service quality questionnaire. Analysis was done using descriptive statistics and structural equation modeling techniques. Results showed that the average mean score of prior expectations of university service quality was significantly higher than the average mean score of experience, suggesting that what students expected of university service quality was higher than what they experienced. The results also indicated that students' experiences of service quality had a significant direct effect on their satisfaction levels. Students' levels of satisfaction in turn significantly and positively predicted their loyalty. The results further indicated that students' service quality experience had an indirect (mediated by satisfaction) significant and positive effect on loyalty. Higher education authorities are encouraged to improve service quality, which is a critical way to enhance students' satisfaction and, for that matter, their loyalty and stay intentions.

Helping the School: Electronic Learning Resources of Foreign Libraries

The transition from an information society to a knowledge society gives libraries a chance to overcome the crisis by transforming themselves into educational institutions of a new type, providing quality information and educational services that promote cognitive and creative activities. An important place among them belongs to programs and projects for the creation and promotion of electronic learning resources intended for schoolteachers and students, i.e. for the audience, which directly determines the society we will have to live in the near future. The aim of the article is to consider the experience of major foreign libraries in preparing electronic learning (e-Learning) resources for schools from the perspective of their possible use by Russian libraries in the light of the tasks set to strengthen the role of cultural and educational organizations in the historical and cultural enlightenment and upbringing of the growing generation. The object of the article is the resources of own generation (or created in cooperation with other institutions) of national and regional libraries in the USA, Great Britain, and Australia, related to the methodological support of the educational process in schools. The study of the content of these resources made it possible to identify several main groups with different purposes: training in the skills of working with primary sources; promotion of classical literature and reading; assistance to subject teachers in their work with current social and political issues; development of regional / local history knowledge. Examples explored are electronic learning resources for schools posted in dedicated sections or on the web portals of the Library of Congress (USA, Washington), the National Library of Australia, the British Library, the Florida State Library and Archives, the State Library of Victoria (Australia, Melbourne) the National Library of Scotland, and the National Library of Wales. The study has shown that national and regional libraries of the above-mentioned countries place a high priority on the preparation of electronic learning resources for schools. Creation of such resources helps libraries to solve important tasks: to popularize their collections and electronic resources; to expand the circle of regular readers by attracting schoolchildren; to enhance the prestige of the library as an important cultural and educational institution involved in forming the worldview and raising the intellectual level of the younger generation. Due to their social significance, such projects, as a rule, have state or regional funding; grants are widely practiced. The article pays special attention to the interaction between libraries and other cultural institutions in preparing joint electronic learning resources for schools, as well as to the promotion of such resources among the teaching community, primarily through close cooperation with pedagogical organizations.

АНАЛІЗ ДЕРЖАВНОГО ФІНАНСУВАННЯ УКРАЇНСЬКОЇ ОСВІТИ: ПІСЛЯВОЄННІ ПЕРСПЕКТИВИ В ЦИФРОВОМУ СУСПІЛЬСТВІ

Introduction. The study examines an important social problem, namely: the effectiveness of the use of state finances in the field of higher education on the example of Ukraine, which is especially relevant in the conditions of war and the development of digital society in the post-war period.The purpose of the research is to provide government bodies, business society, civil society, teachers and university management with some managerial advices on the use of public finances in the field of higher education in the post-war period.Methods. The following methods were used in the research: general scientific research methods (methods of analysis and synthesis, deduction, historical-logical method); systematic approach; mathematical (regression) modeling. As the information basis of the research were the following resources: scientific publications on this issue, data from the World Bank, and the State Statistics Service of Ukraine. The research was conducted in the following stages: analysis of documents and scientific literature; data collection through official statistical reports; data analysis.Result. The research hypothesis states that public finances in the field of higher education are used effectively. As a result of the research, this hypothesis was rejected due to regression modeling. Thus, the authors faced an important social problem of modern society, which indicates a decrease in state funding of the education system. The result made it possible to formulate multi-level management tips for solving the important problem of the digital society of Ukraine in the post-war period.Conclusion. The main promising directions for increasing the financing of the education system in the post-war period are the following: attraction of extra-budgetary financing, creation of business-university clusters, development of digitalization of education, creation of reliable mechanisms of financial control by state bodies over the use of state funds and the number of students, development of commercial activities of educational institutions, attracting sponsorship, using financial sources from foreign funds, increasing the attractiveness of Ukrainian educational institutions due to the high quality of educational services and the development of their brands.Keywords: public finances, efficiency, education, mathematical (regression) modeling, Ukraine, post-war period.