Quality Of Administrative Services Research Articles

Implementasi Program Siap Akta Kelahiran Dan Kartu Identitas Anak (Program Si Adik) Pada Tingkat Sekolah Dasar Di Dinas Kependudukan Dan Pencatatan Sipil Kota Binjai

The government always strives to improve the quality of public services provided to the community, one of which is administrative services. Regulation of the Minister of Home Affairs (Permendagri) Number 19 of 2018 concerning Improving the Quality of Population Administration Services in the Population and Civil Registration Office of the Regency / City quickly and precisely through integrated services and / or pick up the ball for the fulfillment of ownership of resident identity. Therefore, the Binjai City Population and Civil Accounting Service issued a program, namely the Ready for Birth Certificates and Child Identity Card (SI ADIK Program) in realizing the improvement of the quality of population administration services through integrated services. The method used in this study is a descriptive method with a qualitative approach. The data collection techniques are interviews, observations and documentation. The results showed that the implementation of the Ready for Birth Certificate and Child Identity Card Program (SI ADIK program) at the Binjai City Population and Civil Registration Service was still not optimal. This can be seen from the need to increase socialization to the target parties of the program, then increase existing resources both in terms of quantity and quality. It requires the commitment and readiness of implementers of effective programs and mechanisms.

Transformation of Population Administration Services in Sidoarjo Regency

Quality public services are one of the benchmarks for the success of government implementation. One of the public services which is a basic service for the community is population administration services. To ensure the implementation of improvements in the quality of population administration services efficiently and effectively, orderly population administration and increasing the scope of ownership of population documents as well as improving service performance, the Sidoarjo Regency Population and Civil Registration Service has carried out various innovations in services. The method used in this article is through literature study by exploring various sources including journals, books, official documents, digital data and official news limited by the author from 2018 to 2024. Transformation of population administration services carried out by the Population and Registration Service Sidoarjo Regency's civil services include the Peduli Dilan program in 2019, Plavon (Online Service) Dukcapil in 2021, and Integrated Ball Pick-up in 2022. The transformation of population administration services carried out by the Sidoarjo Regency Population and Civil Registration Service is able to create effective and effective services. Efficient and increasing ownership of population administration documents for the people of Sidoarjo Regency.

Promoting fairness and equality in higher education administration: A mathematical perspective on service quality control

This paper examines the integration of fairness and equality into higher education administration through a mathematical perspective on service quality control. By employing the Fairness Index, statistical equity measures, and quality control algorithms, the research evaluates the distribution of resources and opportunities among students and faculty. Additionally, the usage of the Gini coefficient and Lorenz curves aids in assessing service delivery equality. Through comprehensive data analysis from various higher education institutions, the study identifies notable disparities in administrative service quality, highlighting the need for policy reforms. Actionable recommendations are provided for administrators to enhance service quality while fostering a fair and equal academic environment.

An Exploratory Study: Evaluation of the Customer Happiness Based on the Administrative Services Provided by A Low-Cost Airline

The current research as presented in this report, was carried out on a selected organization, which is Fly Dubai Airlines, operating in the United Arab Emirates (UAE). The aim of the study was to analyse whether the company is offering high quality of administrative services, and how well the services are satisfying and making its customers happy. The study attempted to determine the effectiveness of the administrative services suggest improvement its services over time.  A mixed methods research approach was considered for the study, based on which a combination of the qualitative and quantitative data were used. Primary and secondary data collection tools were combined. Primary surveys were conducted with employees of Fly Dubai, including employees in different positions in the company. Of the 100 selected members, 30 responded to the questions that were asked, and their responses were analysed based on a comparative analysis technique by plotting the responses on graphs and charts. Secondary sources such as journals, researched publications, books, and articles were also used to obtain information on the current state of quality performance in the airline sector in UAE. It could be obtained from the findings that Fly Dubai has its focus significantly placed on the factor of quality. High service quality is offered by the company, and the company continuously makes efforts to improve its service quality as well. The quality has been improved over time, and the company follows the ISO standards of quality for measuring the quality levels being provided by the company. Quality Management Systems, Safety Management Systems, and the Flight Data Monitoring (FDM) and Flight Operational Quality Assurance (FOQA) could be found as significantly followed by the company. Customers and their satisfactions are considered as extremely important by the company, and the quality measures of the company are therefore targeted towards achieving improved levels of customer satisfaction. The findings also revealed that there is an overall improvement in quality considered in the airline sector in the region. Quality service could be found as one of the key factors leading to the success of the company too, and hence significant importance being given by the management. Also, a positive link could be found to be existing between the quality of service and operational efficiency of the company, with operations influencing the financial performance of the company as well.  At the same time, it could be obtained that the company has scope of improvement too, to consider in its quality approaches, to identify, address and fulfil specific quality preferences of its customers and employees. Accordingly, certain recommendations have been suggested to the company. It has been suggested that the company gives important to every customer and every employee, and try to identify their needs and quality demands, which would help the company to achieve overall quality improvement in its services targeting long term effectiveness of the processes. Also, the company has been recommended to consider an integrated organization-wide data quality management and information governance, as well as focus on continuous improvement in its operations to achieve improved service quality on a continuous basis.

Pentingnya Peran Pengelolaan Tenaga Kependidikan dalam Meningkatkan Efektivitas Administrasi Sekolah di SMP Negeri 34 Surabaya

The management of education personnel plays an important role in improving the effectiveness of school administration. This study aims to explore the relationship between the management of education personnel and administrative effectiveness in SMP Negeri 34 Surabaya. Through a qualitative descriptive approach, we use interviews, observations, and documentation studies as data collection techniques. Interviews were conducted with administrative staff, teachers, and principals to gain comprehensive insights. Observations were made in various parts of the school to understand the practice of managing education personnel directly. In addition, documentation studies are used to analyze policies and procedures related to the management of educational personnel. In conclusion, effective management of education personnel is the key to achieving educational goals and improving the quality of administrative services at SMP Negeri 34 Surabaya. In this context, an emphasis on continuous development of management teams and training will be an important step to improve the effectiveness of overall management of education and school administration personnel. The results of the analysis confirm that the management of education personnel has a significant effect on the quality of administrative services and the overall performance of the school. The importance of a well-trained management team and periodic training is highly regarded in improving administrative efficiency. Despite challenges, such as gaps in technology capabilities, strong collaboration and commitment overcame those barriers.

A strategy to enhance the quality of public administration services at better Tadulako University

The study aims to explore strategies to enhance public administration capacity at Tadulako University, using a qualitative approach through case studies. This research mainly focuses on understanding how the applied strategies can improve administrative processes and provide better services to students and staff. Researchers collect data by conducting in-depth interviews, live observations, and document analysis with administrative staff, students, and faculty. Researchers conduct thematic analysis to identify key themes and comprehend the effectiveness and impact of implemented strategies. Research results show that integrating information technology, staff training, and revising bureaucratic processes are critical factors in improving the efficiency and quality of administrative services. Data triangulation reinforces these findings, ensuring the validity and reliability of the results. The research provides insights into best organizational practices and offers valuable recommendations for other higher education institutions facing similar challenges. These implications extend beyond operational improvements to enhancing student education experiences, illustrating the connection between effective administration and academic success in higher education institutions.

Pengaruh Kompetensi terhadap Kualitas Pelayanan Administrasi Kelurahan Setiamanah Kota Cimahi

Community services are various government organizations engaged in services whose job is to provide services for public. Public services in question are various forms of service-related activities carried out by an organization or individual. Every organization is formed to achieve certain goals, and if these goals are achieved, the organization can be said to be successful. Competence is a strong foundation for achieving success. Employee competence is needed when carrying out services. The services provided to the community are part of the identity of the organization. If in providing services, there is a good impression from its employees, then the organization looks good in the eyes of the public. This study aims to determine how competence influences the quality of administrative services in the Setiamanah Village, Cimahi City. The method in this study used quantitative methods with a population and sample of 21 employees. The data analysis technique used in this study is a simple linear regression analysis technique. Based on the partial linear regression test summary model table above it proves that the magnitude of the R Square correlation value is 0.600 or 60%. This means that the influence of competence on the quality of administrative services is 60%. And 40% is influenced by other factors that are not present in this study.

Towards Industry 4.0: Innovation of Digital-Based Academic Administration System in Islamic Religious Universities

The Industry 4.0 era demands digitalization in all fields, including public services in the higher education sector. This research aims to develop a digital-based academic administration service system. The research was conducted at the Faculty of Tarbiyah and Keguruan Sciences, Institut Agama Islam Negeri Palopo. The development method used was Rapid Application Development (RAD), with stages of requirements planning, system design, development and feedback collection, and product implementation. This research involved staff or education personnel and web developer experts. Data were collected through observation and validation questionnaires and analyzed descriptively using percentage techniques to determine validity. Product validity was tested by expert web developers through analysis using the Aiken V formula. This research provides an important understanding of the importance of digitalization in improving the efficiency and quality of academic administration services in the digital era. The results of this study provide a significant contribution to developing a digital-based academic administration service system and can be a foundation for further research and development in the future. This research significantly impacts academic administration practice by contributing to a digital-based service system. These findings can be the basis for further research and development on optimizing academic administration services in the digital era.

Peningkatan Kualitas Kinerja Pegawai dalam Pelayanan Administrasi Terpadu (PATEN) Pada Kantor Kecamatan Kelapa Dua Kabupaten Tangerang

Integrated Administrative Services (PATEN) at the Kelapa Dua District Office, Tangerang Regency, is the focus of research to improve the quality of employee performance. The background of this research is related to the evaluation of the PATENT process, level of community satisfaction, employee competency, application of technology, management role, and community participation. This research aims to analyze obstacles in administrative services, evaluate employee competence, and increase the effectiveness of the use of technology. Through quantitative and qualitative approaches, the research results describe current conditions and provide recommendations for improvement. The results show that there are obstacles in the PATENT process and the need to increase employee competency. Management needs to increase the application of technology and invite community participation. The conclusions of this research emphasize the need for improvements in various aspects to improve the quality of administrative services. The implications of this research include increasing efficiency, community satisfaction, and employee welfare. Therefore, this research makes a positive contribution to efforts to improve the quality of PATENTS and public services at the local level.

Digitalization of Student Administration Services at Politeknik Negeri Ujung Pandang

The process of handling student correspondence submitted to the Study Program / Department, then processed by academics and signed by Deputy Director 1 has experienced obstacles in terms of the time to complete the various kinds of letters needed by students. Sometimes it takes up to one week to complete the process. If a student sends a Professional Work Practice (PKP) application letter to the Industry and the letter is rejected, the student must repeat the process of proposing the application letter with a long time. This is because the correspondence process still uses conventional methods. This research aims to develop a web application that is integrated with various related units in handling student correspondence at Ujung Pandang State Polytechnic. The waterfall method is used in its development, including needs analysis, design, development, testing, and implementation. The result is an application that facilitates the management of student letter administration with a barcode system for verification and signing, ensuring efficiency and effectiveness in the process. The results of this research are as follows: 1) Assist the storage of data management of academic administration services; 2) The process of inputting statement letter data becomes easier and faster; 3) Make it easier for department / study program / related unit admins to manage statement letters; 4) searching for administrative service data and statement letters is easier and faster; 5) integrated student data and statement letters can improve the quality of administrative services at Politeknik Negeri Ujung Pandang.

Rancang Bangun Sistem Informasi Administrasi Kependudukan Desa Untuk Meningkatkan Efisiensi Layanan Kependudukan di Nagari VII Koto Talago

This study aims to develop a population administration application in the Village or Nagari VII Koto Talago using the Waterfall Method. The system development model is implemented systematically and sequentially, focusing on the implementation process of the population administration application to enhance data management effectiveness and efficiency. Currently, population data information in the Village or Nagari VII Koto Talago is managed using Microsoft Office, and administration data is stored in ledger books, causing ineffectiveness and inefficiency. Information services to the public, especially when requesting population referral letters, still rely on paper media, which takes a long time. By applying the Waterfall Method, this research focuses on the implementation stage of the population administration application, aiming to replace the old system flow, maximize computer usage for population administration data input, and provide maximum information to the community. The study involves analyzing problems and solutions to evaluate constraints in the field and design a new, more effective system. The results are expected to significantly improve the quality of population administration services in the Village or Nagari VII Koto Talago.

The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction

This research was conducted to determine the quality of administrative services and officer responsiveness to the service satisfaction of the Bakida Village Office in Gorontalo. The sampling technique used was Accidental Sampling by determining 76 respondents. The research method uses quantitative descriptive with the Statical program for socian science (SPSS). The results of this study show that the Quality of Administrative Services and Officer Responsiveness significantly affect Service Satisfaction at Village Offices with a calculated F value of 103,706, with the number of   influences of 0.737 or 73.7%. The quality of administrative services has a significant effect on Service Satisfaction at the Village Office with a calculated value of 3,445, Officer Responsiveness has a significant effect   on Service Satisfaction at the Village Office with a calculated value of 6.412.

Business Student Satisfaction: The Role of Academic and Non-Academic Services in Higher Education Institutions

Background: Scholarly literature widely acknowledges the significance of academic and non-academic services in determining student satisfaction in higher education institutions. However, the opinion of students in determining various aspects of academic and non-academic services has not been considered, especially in developing nations. Objectives: This study aims to examine business students’ satisfaction with academic and non-academic services. Methods: 255 business students were purposively selected for this descriptive quantitative study. The reason for adopting purposive sampling in this study is that different people hold different and essential views about the issue and, therefore, must be included in the sample. Using the Higher Education Performance (HedPERFormance) measurement instrument, a 19-item structured survey was developed for self-administration. The data were analyzed using SPSS 21.0 and AMOS 22.0 versions. The variables determining students' satisfaction levels with academic and non-academic services were examined using descriptive statistics. Confirmatory factor analysis and structural equation modelling were used to demonstrate the interrelationship of the three constructs and validate the hypothesis. Results: The study revealed a significant positive relationship between student satisfaction and academic and non-academic services. However, the study results demonstrated a greater significance of academic services for students in higher education institutions. Conclusion: The findings concluded that student satisfaction extends beyond academic services, encompassing nonacademic or administrative services. These aspects directly influence how students perceive and assess the educational institution. This indicates that the satisfaction students derive from their educational experience is not solely reliant on academic factors but is equally shaped by the quality of administrative services, contributing significantly to their overall evaluation of the institution.

지자체의 수요자 중심 주문형 데이터 제도 도입 필요성

This study examines the implementation of On-Demand Data Systems within the Seoul Metropolitan Government, a critical strategy in the digital era, focusing on public data usage in administration. It investigates the role of such systems in enhancing data accessibility, protection, and collaboration among stakeholders in local governments. The research discusses the ordinance direction for integrating these systems into local governance and observes the evolution of big data in relation to the evolving roles of local authorities. Findings reveal that On-Demand Data Systems can significantly aid community development and provide insights into future challenges and opportunities. Despite limitations in data usage in local governments, the study underscores potential advantages like improved administrative service quality and increased transparency in policy-making. Key challenges include data processing, protection, and the necessity for institutional improvements in data provision. The study concludes that effective utilization of On-Demand Data Systems in local governments can be vital for service and product development, fostering local economic growth and addressing social issues.

Kualitas Pelayanan Administrasi Kependudukan pada Pendaftaran Kartu Keluarga dan Kartu Tanda Penduduk Elektronik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karo

The purpose of this study is to find out and describe in detail the Quality of Population Administration Services on Registration of Family Cards and Electronic Identity Cards (KTP-el) at the Karo Regency Population and Civil Registration Office. The research method used is a qualitative method with a descriptive approach. Data collection techniques used in research are interviews, observation and documentation studies. The data obtained was then analyzed qualitatively with the quality indicators proposed by Zeithaml et.al., including Tangibles, Reliability, Responsiveness, Asssurance and Empathy. The results of research in the field can be concluded that for appearance, discipline, attitude, employee response is good, as well as guarantees, requirements and procedures have been given optimally and well in serving the community. While the office's physical facilities are not fully adequate to support the smooth running of services, employees are not careful and thorough which results in errors in population documents that are taken care of by the community which results in some people stating that the services provided are not appropriate and discriminatory employee attitudes are still found and there are brokers in the office Population and Civil Registration Office of Karo Regency. This shows that the quality of population administration services at the Karo Regency Population and Civil Registration Service is not entirely good.
  

Pelayanan Administrasi Kependudukan Di Desa Tahalupu Kecamatan Huamual Belakang Kabupaten Seram Bagia Barat


 
 
 
 This research is a study that uses qualitative methods to determine and analyze Population Administration Services in Tahalupu Village, Huamual Belakang District, West Seram Regency. This research was conducted in Tahalupu Village, Huamual Belakang Subdistrict, West Seram Regency. Primary data collection was carried out through interviews with a number of informants who were directly involved in the administration service process. The results of this study describe that the quality of population administration services in Tahalupu Village is generally categorized as not good, this is evidenced by the main tasks of service employees who have not been carried out optimally because the facilities / infrastructure in the Tahalupu Village office, Huamual Belakang District, West Seram Regency are not adequate.
 
 
 

HUBUNGAN MANAJEMEN ARSIP ELEKTRONIK DENGAN KUALITAS LAYANAN ADMINISTRASI TATA USAHA

The existence of the Covid-19 pandemic has caused educational institution activities to be carried out online and using digital documentation, this has resulted in increased digital archives. In order to realize effective records management, educational institutions actively utilize digital technology through electronic archive management to improve the quality of services provided to customers. This study aims to determine the management of electronic records, the quality of administrative services, and the relationship between electronic archive management and the quality of administrative services at Madrasah Aliyah Negeri in Bandung Regency. The approach used is quantitative with the type of correlation. The data collection technique was carried out using a questionnaire. Then after the data is collected, it is processed with the help of the SPSS program using instrument test data analysis techniques (validity and reliability), partial indicator analysis test, prerequisite test (normality and linearity test), and correlation test using Pearson correlation and determination test. The results of the study stated that electronic records management had a positive relationship with the quality of administrative administration services, with a significance level of 0.000 <0.05. There is a type of variable relationship that leads to a positive nature due to the Pearson correlation number of 0.566 which does not have a (-) sign in the number, the relationship between the two variables is unidirectional and means that the better the management of electronic records, the better the quality of administrative services. administration. Then the coefficient of determination (R square) obtained is 0.321, which means that the contribution of electronic records management variables to the quality of administrative administration services is 32.1%.

Rancang Bangun Sistem Informasi Pelayanan Administrasi Desa Berbasis Website Menggunakan Metode Prototype di Desa Ciomas Kabupaten Ciamis

This research presents the design and development of a web-based village administration service information system in Ciomas Village, Ciamis Regency. The background of the study is the suboptimal village administration service that still relies on physical form filling and written communication, resulting in delays in serving the community. In this research, the prototype method was chosen as the software development approach, allowing for iteration and active user participation. The system built includes essential features such as citizen data management, online service submission, complaints, validation, verification, tracking, and document downloads. The aim of this research is to build a web-based village administration service information system using the Prototype method. The proposed system will facilitate villagers in accessing administration services online, improve the efficiency of village administration processes, and minimize the potential for human errors in data management. Black box testing and usability testing results show that the system has good learnability and memorability and has incorporated essential features in village administration services. In conclusion, this web-based village administration service information system has the potential to improve the efficiency and quality of village administration services, providing a suitable solution for the issues faced in Ciomas Village and serving as a guide for other villages adopting a similar system.
  
 Kata Kunci—Information System, Village Administration Service, Website, Prototype Method, System Testing
  

Attraction to Public Policy Making for Optimizing Population Administration Services in North Toraja Regency

This research aims to examines the level of attention to public policymaking, especially related to population administration services, in the North Toraja Regency Population Office. Through the approach of Public Service Motivation with indicators of attraction to public policymaking, this study explores how employee motivation contributes to the optimization of population administration services. The research method uses descriptive qualitative analysis, involving interviews with employees at the North Toraja Population Office as the main data source. The results showed that the level of interest in public policy formulation varied among employees of the North Toraja Regency Population Office. Structural officials, including service heads and field heads, showed high interest and interest in the public policy-making process. Meanwhile, staff-level employees and operators showed a lack of interest in public policymaking. The results of this study provide valuable insight into how employee motivation affects their involvement in the public policy-making process, which in turn can affect the quality of population administration services. The implication of these findings is the need for efforts to motivate and involve broader employees in the public policy process, as well as provide appropriate incentives and training to increase their interest in policy formulation that supports more optimal population administration services.

ANALISIS PROSES BISNIS SISTEM PELAYANAN ADMINISTRASI DAN KEGIATAN BELAJAR MENGAJAR DI SMK NEGERI 4 PADALARANG MENGGUNAKAN METODE CATWOE

SMK Negeri 4 Padalarang strives to provide the best educational and administrative services for students and other stakeholders. However, an in-depth study of the current business processes revealed that there are still inefficiencies and opportunities for improvement. By analyzing using the CATWOE approach, it was found that the responsibilities of the actors driving the business process needed to be aligned, Information Technology infrastructure constraints, and limited access to information for customers (students, teachers, parents). Implementing digitalization solutions such as learning management systems and administrative automation supported by continuous training is recommended to overcome these inefficiencies, improve staff capabilities, and adopt the latest technology. With the gradual and consistent implementation of these recommendations, it is believed that it will be able to improve the efficiency of SMK Negeri 4 Padalarang's business processes, which in turn will improve the quality of educational and administrative services, as well as the school's reputation in the eyes of the wider community. So, in conclusion, the management of SMK Negeri 4 Padalarang needs to continue to conduct an in-depth study of business processes to identify improvements by applying innovation and appropriate technology to empower schools to be more responsive and adaptive to survive in the era of the industrial revolution 4.0, which of course is also to provide maximum impact and benefits for the future of its students.