Implementation Of Quality Management Research Articles

Manajemen Kualitas dalam Meningkatkan Efisiensi Proses Bisnis Perusahaan

In an era of increasingly fierce business competition, companies are required to improve efficiency in every business process. One of the crucial aspects that can support efficiency is the implementation of proper quality management. Quality management is a systematic approach to managing and improving the quality of products, services, and processes in an organization, with the goal of meeting customer expectations and achieving optimal efficiency. This research explores various quality management approaches such as Total Quality Management (TQM), Six Sigma, Lean Manufacturing, and ISO 9001. This approach has a focus on continuous improvement, elimination of waste, and increased customer satisfaction. This study uses a qualitative descriptive method to analyze the implementation of these models in improving the efficiency of the company's business processes. The results of the assessment from the media expert, Mr. Muhammad Ikhwan, S.Pd., M.Pd showed the feasibility of the media with an average score of 92.17%, while the assessment of the material expert, Mrs. Nurul Isnaeni, S.Pd, obtained an average of 96.19%, with the category of "Very Feasible" for all aspects. This study proves that Powtoon-based learning media is effective and feasible to use in the context of education.

Implementation of Quality Management in Improving Academic Services

This research aims to reveal and analyze (1) To analyze quality planning in improving academic services at Tanjung Pura STAI-JM Tanjung Pura, (2) To analyze quality control in improving student academic services at STAIJM Tanjung Pura, (3) To analyze quality improvement in improving student academic services at STAIJM Tanjung Pura. The type of research used is qualitative research. Data collection techniques include: observation, interviews and documentation. The data obtained from the research results were processed using descriptive qualitative data analysis. The results of this research: (1) planning the quality of academic services in the research results that in their planning, universities prepare for achieving academic services through RENSTRA. In which there is an academic service achievement with an achievement, namely E. Academic and student affairs, which includes services such as E. Journals, E. Letters, academic calendars, student guidelines and student activities. (2) quality control in improving academic services, of course Higher education prepares a strategy that has been planned so that with this strategy it is easy to achieve it. The strategy being prepared is to provide a service to students, both academic and non-academic services. (3) Jam'iyah Mahmudiyah Tanjung Pura High School in improving the college's academic services, one of which is by improving the provision of the best services aimed at improving the quality of the college. The third finding in this research in improving the quality of STAI-JM Tanjung Pura's academic services is by increasing good cooperation with related agencies such as government, agencies, the Ministry of Religion, not only in the world of government but in the community environment, MOA Educational Institutions both domestically and Overseas . This aims to provide a way for students to develop in their knowledge. Whether it is providing a forum for student training or KKN.

Mechanism of introduction of quality management system at the enterprises of the construction industry: case of the Republic of Kazakhstan

Purpose – The aim of the research was to apply the principles of the quality management system in order to establish a framework for implementing quality management practices within the construction industry. Research methodology – The study involved analysing the global experience of certifying enterprises according to ISO 9001 standards. The research used a qualitative approach, analysing QMS documentation, case studies, and literature to gain a comprehensive understanding of QMS implementation in established companies. Findings – It resulted in the development of a system model for introducing and implementing the quality management system in construction industry enterprises, following the ISO 9001 standard. Practical implications – The enterprises of the Republic of Kazakhstan are not exceptions from world practice, including the enterprises of the construction industry. However, there are few construction industry enterprises that would be certified according to quality management standards, including the ISO 9001 standard. Some do not have the financial and human resources to implement a quality management system, others lack understanding of where to start. Originality/Value – The study also focused on generalising and providing detailed insights into the processes involved in implementing the quality management system at construction industry enterprises.

Analysis of Knowledge Management and Total Quality Management Implementation: A Study on Indonesian Small and Medium Enterprises

This study deals specifically with analyzing the implementation of Knowledge Management (KM) and Total Quality Management (TQM) in Small and Medium Enterprises (SMEs) in Indonesia. The purpose is to analyze the implementation of KM Elements and TQM Practices in SMEs in Indonesia and identify the challenges faced by SMEs in Indonesia in implementing TQM and KM. This article is based on information about SMEs in Indonesia that are recorded in the digital ecosystem of 27 million in December 2023. . The primary and secondary data collected were analyzed using content analysis techniques with a qualitative approach. The results show that the most applied Knowledge Management Elements (KME) are "Knowledge Application" and "Knowledge Acquisition" and the most applied Integrated Quality Management (TQMP) practices by SMEs in Indonesia are "Continuous Improvement". Keywords Total Quality Management, Knowledge Management, TQM practices, KM elements, Indonesian Small and Medium Enterprises

Analysis of the Implementation of Total Quality Management (TQM) on Customer Satisfaction at Golden Boutique Hotel Kemayoran

Analysis of the Implementation of Total Quality Management (TQM) on Customer Satisfaction at Golden Boutique Hotel Kemayoran

Technology's application in the implementation of total quality management at hail university: Insights from department heads

This quantitative study examined the perspectives of departmental managers on the role of technology in the implementation of total quality management (TQM) at Hail University in Saudi Arabia. A sample of 60 departmental heads (36 men and 24 women) completed a two-part questionnaire. The questionnaire sought the demographic details of respondents, their thoughts on the utility of TQM in higher education in general, the role of technology in TQM implementation, the efficacy of TQM in achieving the Saudi Vision 2030, and the application of technology in the seven TQM principles as defined by the Baldrige-Education Criteria for Performance Excellence (NIST, 2004). According to the findings, technology is an extremely important component of the Total Quality Management (TQM) program at Hail University. Most of the department heads concluded that implementing TQM in the environment of the university is not only highly successful but also has the potential to help increase organizational performance. Furthermore, the study concluded that TQM implementation has become an important aspect of the field of education. This is because it significantly improves the university’s administration and management efficiency. This study also discovered significant differences in how Hail University department heads used technology to implement TQM. Overall, females outperformed males, and younger people outperformed older people.

Implementation of Total Quality Management in Higher Education A conceptual framework

Purpose – TQM in Higher Education has demonstrated remarkable effectiveness in driving substantial improvements across various dimensions of educational institutions. There is a significant opportunity to gain valuable insight into the global competitiveness of academic institutions through a study of QAPs (Quality Assurance Practices) in Higher Education Institutions (HEIs). The research assesses the impacts of QAPs on higher education and their outcomes facilitated by the HEIs to prepare students for employability. Design/methodology/approach – The study employs an exploratory research approach. QAPs from various assessment, accreditation, and ranking bodies were assessed, and variables were gathered for the study. After adopting the common-sense method, eight independent variables were identified that potentially influence the success of TQM and student employability in HEIs. The study's eight independent variables are governance leadership, student support progression, research consultancy extension, curriculum aspects, teaching, learning & evaluation, innovative practices, infrastructure learning resources, and collaboration, with two dependent variables, TQM effectiveness, and student employability, finalized. Findings – The findings reveal that the QAPs of HEIs, such as Governance Leadership, Student Support Progression, Research Consultancy Extension, Curriculum Aspects, Teaching Learning Evaluation, Innovative Practices, Infrastructure Learning Resources, and Collaboration, influence TQM Effectiveness. The study also supports that student employability is an outcome of the TQM effectiveness influenced by the QAPs of HEIs, representing a paradigm of educational excellence and advancing knowledge, societal contribution, and building an employable global workforce. Practical Implications – The article explores the dimensions of QAPs of higher education assessment, accreditation, and ranking bodies from India and a few global regulators. The study reveals that the HEIs are committed to upholding academic standards and ensuring the delivery of high-quality education. The HEIs often cater to a diverse student population by adapting to local regulations and policies. The study emphasizes the need for continuous assessment and improvement strategies to meet the evolving needs of students and other stakeholders globally. The research findings can help HEIs produce the intended results while meeting and exceeding the expectations of their stakeholders. It can also assist institutions to improve their reputations. Originality/value – This is possibly a one-of-a-kind study that used a methodology to evaluate the QAPs of assessing, accrediting, and ranking agencies of HEIs. The findings may assist higher education institutions in maintaining their global competitiveness.

ANALISIS HUKUM PEMANFAATAN SUMBER DAYA AIR UNTUK KEBUTUHAN RUMAH PENDUDUK DALAM PERSPEKTIF KESEJAHTERAAN

Water is a natural resource that is very important in everyday life. Some of the benefits of water resources in daily life include irrigation in agriculture, electricity generation, and household activities. The problem that arises is whether the regulation and use of water resources is in accordance with the needs of residents' homes, and how are sanctions applied for misuse of water resources that are not in accordance with the intended needs of residents' homes? The aim of this research is to find out and analyze the use of water resources for residents' housing needs, and to provide alternative solutions to the application of sanctions for misuse of water resources that are not in accordance with the intended use of residents' housing needs. The research method used is normative juridical, with a legislative approach as primary legal material combined with observation and observation as secondary legal material, especially a welfare perspective. results: That the use of water resources for daily needs is not yet optimal, even though there have been several statutory regulations, therefore the implementation of water quality protection and management should be carried out through a process of planning, utilization, control and maintenance, so that the need for water resources for people's homes are filled. That the alternative solution is to enforce the law firmly and clearly and strictly supervise perpetrators who commit violations against the use of water resources for the needs of residents' homes.

THE ROLE OF QUALITY MANAGEMENT IN INCREASING ORGANIZATIONAL EFFECTIVENESS IN THE CONTEXT OF UNIVERSITIES

In the face of rapid change and increasing complexity in higher education, quality management (QM) is emerging as a useful tool for universities to adapt and optimize their processes. This paper emphasizes the importance of implementing effective QM systems in academic institutions, highlighting their significant impact on organizational effectiveness. The research aims to investigate how QM implementation can enhance efficiency within universities. It achieves this by analyzing current QM practices, identifying areas needing improvement, and proposing specific solutions. The study reveals a diverse range of QM approaches across institutions, reflecting their unique structures and processes. While many universities have initiated QM systems, the success and coverage of these initiatives vary. Key areas identified for potential improvement include decision-making transparency, interdepartmental communication, and the integration of student feedback. The research also highlights gaps, such as the lack of systematic QM implementation, unclear performance indicators, and difficulties adapting to rapid changes in higher education. The overarching message of this paper is that a well-implemented QM system can be a strategic asset for universities, supporting both academic and administrative processes. QM implementation has been shown to increase organizational efficiency, leading to improved academic processes, reduced administrative costs, and increased satisfaction among students and staff. The research findings underscore the need for continued investment and commitment to QM in higher education. By embracing QM principles and practices, universities can enhance their overall performance, adapt to evolving challenges, and provide a higher-quality educational experience. This research not only contributes to the existing knowledge base on QM in higher education but also provides practical recommendations for institutions seeking to improve their organizational effectiveness.

The Impact of Total Quality Management Implementation on Student Achievement at SMP Education 21 Kulim Pekanbaru

This study aims to identify methods and procedures for implementing Total Quality Management (TQM) in schools and analyze the results related to student achievement. The research employs a qualitative method with data collection techniques including interviews, observations, and documentation, and ensures data validity through technique and source triangulation. Data analysis is conducted using interactive analysis, which includes data collection, data display, data reduction, and conclusion drawing. The results indicate that TQM implementation at the school has successfully improved student achievement through effective teaching methods, active student participation, and good collaboration among teachers, students, and parents. The application of TQM can be an effective approach to enhancing the quality of education in schools

The significance of total quality management implementation challenges in service delivery

Background: Many of the total quality management (TQM) implementation challenges substantiated in the literature seem oriented towards various facets, including organisation, management, or clients, casting doubts about the effectiveness of the concept in service delivery. The ever-increasing demand for quality services solicits more attention to the desired performance outcomes that define and reflect more of clients’ needs. Such demand presents quality management concerns for many healthcare organisations targeting service delivery.Aim: The TQM concept gets less logical given the increasing challenges in its implementation for service delivery. This research aimed to determine the significance of such challenges.Setting: Queen ‘Mamohato Memorial Hospital (QMMH), Lesotho.Methods: Based on a questionnaire survey of 297 participants, comprising 98 staff and 199 clients, the study obtains survey data from a 5-year result of TQM implementation attempts at Queen ‘Mamohato Memorial Hospital (QMMH), Lesotho.Results: TQM demonstrates great potential to support service delivery as a strategic approach. The study isolates the management-oriented facet of TQM implementation challenges and finds them considerably influenced by the various TQM components.Conclusion: This study establishes and classifies the TQM implementation challenges in QMMH, which are mostly organization, management, and client-oriented. It further addresses assumptions relating to their classifications. Overall, the result suggests that the significance of the underlying challenges in service delivery is more management-oriented.Contribution: The study provides directions that strengthen the effectiveness of the TQM concept and its implementation. It suggests the capacity-building of a hospital’s management team drives TQM implementation.

Kerangka Pengembangan dan Kepemimpinan Budaya Mutu dalam Konstruksi di Indonesia: Tinjauan Studi Literatur

Leadership is an indispensable element in the process of initiating and maintaining the development of a quality culture in a construction organization. Leadership can create an appropriate environment to provide maximum comfort to group members to improve performance and productivity. Strong leadership from top management is essential in developing and maintaining a quality-based culture in an organization that acts as a catalyst for the implementation of Total Quality Management (TQM). This paper aims to discuss the conceptual framework of how leadership can help change the quality culture in an organization. The discussion was carried out using a literature review of the concepts of Quality, Culture and Leadership and Organizational Culture. Analysis of the study was carried out on cultural changes and the role of leadership in developing a quality culture. The results of the study show that organizations need to shift from their current culture to a TQM culture that focuses on quality as the main strategy. Furthermore, thirteen important cultural dimensions can be identified that contribute to the successful implementation of TQM, where most of these dimensions are related to leadership. The proposed Quality Culture Development and Leadership Framework in Construction in Indonesia can be a model for developing a quality culture in construction organizations through effective leadership, so that construction organizations can use it creatively to minimize inconsistencies and conflicts.

Implementation of total quality management (TQM) to reduce patient complaints in hospitals: literature review

Implementation of total quality management (TQM) to reduce patient complaints in hospitals: literature review

Implementation of total quality management (TQM) on customer journey in hospitals: literature review

Implementation of total quality management (TQM) on customer journey in hospitals: literature review

A Critical Analysis of the Challenges Facing Namibian Higher Education Institutions in Implementing Quality Management Practices

A Critical Analysis of the Challenges Facing Namibian Higher Education Institutions in Implementing Quality Management Practices

Analysis of the Implementation of Total Quality Management (TQM) through Competitive Advantage on Company Performance: Study in the Pharmaceutical Industry of PT Kimia Farma Tbk Indonesia

Analysis of the Implementation of Total Quality Management (TQM) through Competitive Advantage on Company Performance: Study in the Pharmaceutical Industry of PT Kimia Farma Tbk Indonesia

How Does the Relationship between Perceived Management Support and Total Quality Management Implementation is Mediated by Employee Efficacy?

How Does the Relationship between Perceived Management Support and Total Quality Management Implementation is Mediated by Employee Efficacy?

The mediating role of job satisfaction and competitive advantage between quality management practices and sustainable performance: Case of hospitals in Guangxi, China

BACKGROUND: Ensuring medical quality and safety is the perpetual focus of healthcare management. Hospitals must prioritize quality management for sustainable growth. However, the complexity of quality management in hospitals, coupled with evolving practices, presents challenges. Achieving the integration of economic, environmental, and social benefits for high-quality development remains difficult. While quality management practices are acknowledged as strategic tools, their impact on job satisfaction, competitive advantage, and sustainable performance is not yet fully understood. OBJECTIVE: The objective of this research was to empirically demonstrate the relationship between quality management practices, job satisfaction, competitive advantage, and sustainable performance. METHODS: The study uses a quantitative research method. A questionnaire survey was conducted in Guangxi, China, among 171 quality management executives in secondary and tertiary hospitals, and the proposed research model was validated using PLS-SEM. RESULTS: The results showed that quality management practices have positive direct and indirect effects on sustainable performance, confirming the partial mediating role of job satisfaction, and competitive advantage in the relationship between quality management practices and sustainable performance. CONCLUSIONS: This study addresses a gap in quality management literature by exploring the relationship between quality management practices, job satisfaction, competitive advantage, and sustainable performance. Findings reveal that higher implementation of quality management practices correlates with increased job satisfaction, stronger competitive advantage, and enhanced sustainable performance in hospitals. These results suggest that implementing quality management practices can boost job satisfaction, enhance competitive advantage, and promote sustainable performance, offering valuable insights for hospital leaders.

Application Evaluation and Analysis of PDCA Cycle Quality Management in RICU Instrument and Equipment Management

Objective To explore the application value of PDCA cycle quality management in RICU instrument and equipment management. Methods In order to improve the operation quality and efficiency of department management, The PDCA cycle quality management method had been used in the management of RICU instruments and equipment. The effects of PDCA cycle quality management before and after the implementation were compared, and the satisfaction survey was conducted. Results After the implementation of PDCA cycle quality management, the rate of Instruments and equipment with complete accessories was improved (P<0.05), and the rate of equipment with stained surface was significantly reduced (P<0.01). In the analysis of satisfaction survey results, after the implementation of PDCA cycle quality management, the satisfaction of medical staff on instruments and equipment and the satisfaction of patients on inpatient services were significantly improved (P<0.01). Conclusion PDCA cycle quality management method can improve the management efficiency of RICU instrument and equipment, and has high application value in medical equipment management.

Pengaruh Kepemimpinan Transformasional, Kerjasama Tim dan Integritas Terhadap Penerapan Total Quality Management pada Sekolah Menengah Pertama Katolik di Kabupaten Merauke

This study aims to analyze the influence of transformational leadership style, teamwork, and integrity on the implementation of Total Quality Management (TQM) in Catholic Junior High Schools in Merauke. The motivation for this research stems from two primary factors: first, inconsistencies in previous research findings on the impact of transformational leadership, teamwork, and integrity on TQM; second, observable issues such as a lack of integrity among teachers and Foundation employees, poor teamwork, and weak leadership among principals and Foundation administrators, which have resulted in Catholic schools under the Catholic School Education Foundation (YPPK) in Merauke not meeting accreditation standards. TQM is recognized as a strategic approach to enhancing educational quality, fostering an organizational culture committed to continuous improvement and customer satisfaction. his explanatory quantitative research utilized survey methods, gathering data from 100 teachers and educational staff at Catholic Junior High Schools in Merauke. The collected data were tabulated and analyzed using the Statistical Package for the Social Sciences (SPSS) for multiple regression analysis. The results indicate that transformational leadership style, teamwork, and integrity each have a significant positive effect on TQM when considered individually. Additionally, there is a significant combined effect of these factors on the implementation of TQM in Catholic Junior High Schools in Merauke.