Field Of Quality Management Research Articles

ФОРМИРОВАНИЕ ПРОФЕССИОНАЛЬНЫХ КОМПЕТЕНЦИЙ В ОБЛАСТИ УПРАВЛЕНИЯ КАЧЕСТВОМ

The article presents examples of the formation of professional competencies in the field of quality management, the ability to use knowledge to make decisions when eliminating a large number of problems that arise from improper quality management. The following shows how the knowledge gained in the study of the principles of quality management is used in decision-making.

Lean practices to improve the learning process and production document control: a case study

The advent of lean practices has driven changes in organisations, especially by seeking systematic practices to identify and improve. This case study intends to share the practical results of the adoption of automated document control systems within the productive processes, as a component associated with lean practices adopted by the company. The work developed was aimed at disseminating lean practices to better control the process, as well as introducing a culture focused on the adoption of good management practices, from the development of automated work instructions to productive process, allowing the teams' self-development, facilitating the training stage of the teams that act in the process. As an additional contribution, it allowed easy access to information, agility to the document management system, ease of updating versions and elimination of physical documents in the production line, giving contributions to the organisation's results in the field of quality management, production and teams.

ПОВЫШЕНИЕ ЭФФЕКТИВНОСТИ И РЕЗУЛЬТАТИВНОСТИ ПРИНЯТИЯ РЕШЕНИЙ ПРИ УПРАВЛЕНИИ КАЧЕСТВОМ ПРОДУКЦИИ

Making decisions based on the results of the assessment of product quality is an urgent task of product quality management, as it requires, focusing on the available resources, to decide which indicator to improve and which not. The more criteria are taken into account at the stage of product quality assessment, the more resources need to be considered when making decisions. The development of a way to visualize the area of admissible solutions in the presence of more than ten indicators of product quality is one of the ways to solve this problem. The paper proposes a methodology for improving the efficiency and effectiveness of decision-making when solving the problem of improving the assessment of product quality by applying a visualization model of the area of admissible solutions, based on the optimal assessment of product quality, in addition, a method for identifying resources related to quality indicators is given. The proposed methodology expands the existing decision-making methods in the field of quality management and is new.

ВЫБОР И ОЦЕНКА ПОСТАВЩИКОВ КАК ЭЛЕМЕНТ УПРАВЛЕНИЯ КАЧЕСТВОМ ХЛЕБОБУЛОЧНЫХ ИЗДЕЛИЙ

The article presents research in the field of quality management by suppliers of dairy whey to a bakery enterprise in the Omsk region. The general assessment criteria are systematized in the form of a tree diagram, which makes it possible to identify them depending on the target orientation. When evaluating suppliers, such fundamental elements as the quality of purchased raw materials, their cost and timeliness of delivery were taken into account. The results of an expert assessment of the organoleptic parameters of serum, controlled physicochemical parameters and subsequent regression analysis made it possible to establish their compliance with the requirements of regulatory documents. A comprehensive assessment of the possibilities allowed us to give an objective assessment, as well as to make a decision on choosing in favor of one of the suppliers.

Емдеу-профилактикалық мекемесінде медициналық көмекті ұйымдастыруды оңтайландыру

The aim: To develop recommendations aimed at optimizing the work of the Shymkent city multidisciplinary hospital by studying the main performance indicators. Methods.The research was carried out according to the traditional scheme and included the classical stages: drawing up a plan and program, collecting material, processing and analyzing it. Results. To improve the quality of medical care, targeted measures are being implemented. Thus, the design capacity of Primary Healthcare: polyclinic – 500 people per shift, actual attendance – 703 people per shift. The hospital has 330 beds. However, the rate of bed coverage per 10 000 people is low at 28.4. The overall incidence has decreased, and in 2019 it was 75 652. It was found that the number of visits to doctors has increased, thus, this figure in 2019 reached 66.5%. It was found that the volume of provision of free medicines increased and reached 47 420. The indicator of provision with medical technical means as a whole also increased and amounted to 82%. Conclusions. A set of measures aimed at improving the hospital's activities using the existing organizational structure will allow us to respond in a timely manner to changes in all areas of the hospital's activities, and the KPI system will help assess the effectiveness of managerial actions in the field of quality management to improve the quality of medical care and improve the weaknesses of healthcare facilities. Keywords: medical organization, medical care, KPI system.

Increasing productivity and sustainability of corporate performance by using management control systems and intellectual capital accounting approach

The purpose of this article is to provide an overview of the literature covering the area of management control systems (MCS) and intellectual capital accounting approach in logistics and related these concepts to sustainability of corporate performance. Management control system (MCS) is system in companies which gathers and uses information to assess the performance of diverse company resources like human, physical, financial aspects of the companies. The application of a management control system in the field of quality management is found to be useful in explaining what changes are necessary to maintain high quality levels. The other useful method, for assessing the performance of diverse companies' resources like intangible assets is intellectual capital accounting approach. Intellectual capitals are intangible assets that create value for business units and are one of the main factors in creating competitive advantages for companies. Attention and focus on intellectual capitals in organizations and companies are one of the fundamental segments in value chain in the direction of value creation, and measurement and accurate disclosure of intellectual capital make managers and stakeholders successful in conducting the organization. The current study develops necessitates of using these methods for reach to corporate sustainability and sustainable development in companies.

PROPOSED FRAMEWORK FOR THE ROLE OF MANAGEMENT INFORMATION YSTEMS IN IMPROVING ENVIRONMENTAL PERFORMANCE IN HOSPITALS A FIELD STUDY AT CAIRO HEART INSTITUTE HOSPITAL

The study aimed to identify the role of management information systems, especially in hospitals, in improving environmental performance. A field study on the Cairo Heart Institute Hospital, Researchers in this study relied on an inductive approach: based on data, statistics and historical facts. The research is based on the study of management information systems and their role in improving the environmental performance of hospitals based on data and statistics from sources Such as books, periodicals, publications, scientific journals, and internet conferences. The researchers also used the descriptive and analytical approach in defining the research problem represented in highlighting management information systems and their role in improving environmental performance in hospitals, and to achieve the goal of the research, a sample of 300 individuals was selected. This study relied on the method of investigation to collect the necessary primary data. Direct and directed, the survey list was presented to a number of managers at the National Heart Institute, as well as some academics specialized in the field of management information systems in Egyptian universities and research centers, in order to verify the extent of the content's validity of the measures used in the list. In light of the results of the study, the most important of which is that there is a statistically significant relationship between the availability of software and the improvement of the environmental performance of the Heart Institute Hospital in Cairo. There is a statistically significant relationship between the management information systems and the improvement of the environmental performance of the Cairo Heart Institute Hospital. It has been possible to reach through a proposed framework the most important recommendations, including the need to establish a central information system at the level of the National Heart Institute hospital in cooperation between the Ministry of Health and Population and the specialized information bodies that includes a group of experts and consultants working on planning and policy-making and providing the hospital management with accurate, clear and sufficient data and information. Which helps them to make the right decisions and then provide a good health service. Establishing a special department for medical quality at the National Heart Institute Hospital that includes a group of capable and specialized expertise in the field of quality management at the Institute.

Development of the House of Quality for Rail Transportation Market

The article discusses the features and application of the technology of deployment of quality functions. The objective of the article is to present an efficient methodology allowing transport companies to make management decisions in the field of improving the quality of transport services provided to cargo owners. The technique was developed based on the House of Quality model (matrix) in the framework of the Total Quality Management (TQM) concept. Using logical, graphic, factorial, comparative, balance methods and considered technology the article describes in detail the structure and the procedure for constructing the House of Quality matrix within the process of analysis of rail transportation companies and focusing on the features and criteria of customer preferences in the field of rail freight transportation. Actual examples were used to show particularities of provision of rail transportation services. The developed technique and recommendations may be useful for transport companies to proceed with multiple factor analysis if their activity in the field of quality management, to assess efficacy and identify priorities while making decisions aimed at increasing quality of transportation services.

Preface

Ensuring the high quality and reliability of complex technical systems in the modern world remains the sharpest and most relevant topic. High dynamics of changes in technical products, such as automobiles, military equipment, marine vessels, electronic industry products, machine tools and equipment, dictates the conditions for revising methods and approaches to ensure quality, reliability and competitiveness. Serious changes in production technologies require a review of the fundamentals of statistical process control, since the effectiveness and efficiency of quality control methods aimed at directly influencing a technological operation remain in doubt.In this regard, fundamental research is becoming particularly relevant. The international scientific-practical conference “Quality Management and Reliability of Technical Systems” is held with the aim of increasing the effectiveness of scientific research, developing regional and international scientific cooperation, creating conditions for scientists to exchange research results, systematizing current problems and identifying trends in scientific research in the field of quality management and reliability of technical systems. Fundamental scientific research aimed at addressing the issues of machines and energy complexes safety, reliability, survivability is of particular relevance; control systems optimization methods and intellectualization and processes; adaptive management; control systems modeling and identification; information interaction in complex systems; modeling of promising structures, materials and technologies; new methods and approaches to ensure the quality and reliability of modern industries study; modern standardization problems; complex technical systems and information management systems; control in deterministic, stochastic systems and in conditions of uncertainty; ergonomics and biomechanics of systems “man - machine - environment”.The issue was prepared with organizing, informational and technical support of the National Technology Initiative Center for Advanced Manufacturing Technologies based on the Institute of Advanced Manufacturing Technologies of Peter the Great St.Petersburg Polytechnic University.The issue was prepared with financial support of the grant from the Program Competitiveness Enhancement of Leading Russian Universities among Global Research and Education Centers, supported by the Ministry of Science and Higher Education of the Russian Federation of Peter the Great St.Petersburg Polytechnic University, Project 5-100-2020.All papers published in this volume of IOP Conference Series: Materials Science and Engineering have been peer reviewed through processes administered by the Editors. Reviews were conducted by expert referees to the professional and scientific standards expected of a proceedings journal published by IOP Publishing.”

Development of comprehensive coursework of quality management in universities pertinent to the construction industry: a case of Pakistan

PurposeThe purpose of this research is to determine a comprehensive coursework for teaching quality management in the universities of developing countries i.e. Pakistan pertinent to the construction industry. Additionally, a framework was also developed based on the results.Design/methodology/approachFactors and course contents of quality management are extracted through a content analysis of the published literature. Further, a questionnaire survey is conducted involving 150 professionals to assess the requirements of the industry and academic professionals of the construction industry for effective quality management. Finally, for getting a more objective perspective, using quality function deployment (QFD) matrix a framework is developed.FindingsThe results show the level of importance of each design requirement. We can identify the design requirements through which we can fulfill the needs and demands of the stakeholders. Contents like benchmarking, supply chain management, six sigma and other data analysis methods, costing and auditing of quality, customer satisfaction analysis, TQM: theory and practices and ISO certification processes and procedures should be included in any course program related to quality management pertinent to the construction industry. Along with these contents, workshops and seminars must be arranged to address the user requirement for increased leadership and communication skills.Originality/valueThere is a lack of literature available on course content for quality management in the universities for the construction sector, therefore, a huge scope of future research in the field of quality management in the construction industry needs to be investigated. This research highlights the most significant quality management factors and course contents as per the requirement of industry professionals. Therefore, this study adds to the existing body of knowledge by developing a robust framework that will help decision-makers and top management to develop constructive quality management course work at university level that will help in producing qualified and trained quality professionals to the construction industry.

Development of a management system for educational projects in the context of distance education

In 1975 A. D. Ursul introduced the concept of "information explosion" to denote a constant increase in the speed and volume of information on the planetary scale. The information crisis was consequence of this explosion-a decrease in the efficiency of information use, when the existing methods of searching, collecting, processing, storing information do not allow to use all its enormous potential. Scientists who do not have time to keep track of recent publications in their specialization were the first who faced this problem. But now this problem has captured almost all types of human activity. In education, this has led to the introduction of new technologies. The distance learning one of them. By creating new opportunities for access to information, this form also creates new problems. The design and transmission of the theoretical block is simplified, but the organization of practical classes and the passage of all types of practices requires the creation of new methods of interaction between students and teachers. The decrease in the number and intensity of personal contacts in distance learning makes it problematic to form many types of competencies that require direct participation in activities. The article is devoted to one of the ways to solve this problem-the use of tools and methods of project management and solving problems in the organization of distance education. It analyzes both existing experience and proposes tools from the field of project management and quality management that have not been previously used in education.

Findings of quality management studies in primary and secondary education: a systematic literature review

PurposeThe aim of this paper is to present the main findings of the studies in the field of quality management (QM) in primary and secondary education. Grouping these findings into themes and these themes, in turn, into broad categories as well as prioritizing the themes of findings are also aims of the present study.Design/methodology/approachA systematic literature review (SLR) of articles focusing on QM in primary and secondary education was carried out based on major publishers, namely Emerald Online, Taylor and Francis, Elsevier/Science Direct, Springer Link, Sage Publishing and Online. In total, 133 articles published in 62 journals during 1983–2019 were collected. The affinity diagram was applied in order to group the findings of the QM studies into logical themes and these themes into broad categories. Moreover, the Pareto diagram was applied to prioritize the themes revealed.FindingsA plethora of articles focusing on QM in primary and secondary education have been published in the last decades. The findings of the QM studies presented in the 133 reviewed articles are grouped into 43 themes and these themes, in turn, into 6 broad categories, namely management practices, school characteristics, teachers, stakeholders, government and pupils. The analysis also reveals themes that can be characterized as “vital” and “useful.”Practical implicationsResearchers and school managers can take into consideration the findings of the QM studies in primary and secondary education as well as the themes of high priority for the design of future studies and QM implementation plans, respectively.Originality/valueThis is the first literature review study which presents analytically the findings of the QM studies in primary and secondary education. This study also contributes to the literature by formulating meaningful themes of these findings and broad categories of these themes and by prioritizing the themes revealed.

A multivariate non-parametric control chart based on run test

Multivariate control charts have a wide range of applications in the field of quality management. This paper proposes a new multivariate non-parametric control chart based on run test. First, the shortest Hamiltonian path of the observations is determined by means of Kruskal algorithm. Then an EWMA control chart with sliding window based on the number of runs of the shortest Hamiltonian path is proposed. The selection of the design parameters and the determination of control limit are discussed in detail. The effect of different dimensions, shift magnitude, reference data size and the underlying distribution are investigated via Monte Carlo simulation. Compared with three recent non-parametric multivariate control charts, the newly proposed chart has superior performance when mean shift magnitude is large and the underlying distribution is non-normal. Also, the chart proposed is more suitable for monitoring in high-dimensional situations. A real case study is also presented to show the implementation procedures of the chart.

THE PERSPECTIVE OF QUALITY MANAGEMENT SYSTEM DEVELOPMENT IN THE ERA OF INDUSTRY 4.0

Purpose of the study: This study tried to examine the level of awareness and vision of prospects for the development of quality management and its corresponding systems in the era of transition to the technologies and principles of Industry 4.0 among quality management professionals of Russian companies.
 Methodology: The study is based on the survey conducted in April - May 2019 among the expert community in the field of quality management. A total of 50 experts from Russian industrial and service companies participated in the survey. The survey was organized in accordance with the stages of 'the Deming Plan-Do-Check-Act cycle. The data analyzed by using the Spearman correlation to determine the relationship between the understanding of current priority and anticipation of future changes in quality management concepts, principles, and tools in the era of Industry 4.0.
 Main Findings: The survey results show how innovative quality management methods can be applied practically with relevance to 4th industrial revolution technologies. The authors conclude that the changes in the core concepts of quality management are necessary for the Industry 4.0 era and offer a 4.0 quality definition through the revision of quality management principles.
 Applications of the study: The finding of this study is useful for the development of a digital transformation strategy of the business companies by showing the correlation between quality management principles awareness and implementation of digital tools. The study shows the necessity to offer interdisciplinary training for quality management professional and IT specialists on the digital transformation of quality management.
 Novelty/Originality of the study: The originality is in the design of the survey that covered issues that haven't been studied in correlation with each other before the influence of Industry 4.0 tools and key provisions on quality management and development strategy of the company. In the survey, the perception of new quality management principles was investigated for the first time.

Genetic-Algorithm-Optimized Sequential Model for Water Temperature Prediction

Advances in establishing real-time river water quality monitoring networks combined with novel artificial intelligence techniques for more accurate forecasting is at the forefront of urban water management. The preservation and improvement of the quality of our impaired urban streams are at the core of the global challenge of ensuring water sustainability. This work adopted a genetic-algorithm (GA)-optimized long short-term memory (LSTM) technique to predict river water temperature (WT) as a key indicator of the health state of the aquatic habitat, where its modeling is crucial for effective urban water quality management. To our knowledge, this is the first attempt to adopt a GA-LSTM to predict the WT in urban rivers. In recent research trends, large volumes of real-time water quality data, including water temperature, conductivity, pH, and turbidity, are constantly being collected. Specifically, in the field of water quality management, this provides countless opportunities for understanding water quality impairment and forecasting, and to develop models for aquatic habitat assessment purposes. The main objective of this research was to develop a reliable and simple urban river water temperature forecasting tool using advanced machine learning methods that can be used in conjunction with a real-time network of water quality monitoring stations for proactive water quality management. We proposed a hybrid time series regression model for WT forecasting. This hybrid approach was applied to solve problems regarding the time window size and architectural factors (number of units) of the LSTM network. We have chosen an hourly water temperature record collected over 5 years as the input. Furthermore, to check its robustness, a recurrent neural network (RNN) was also tested as a benchmark model and the performances were compared. The experimental results revealed that the hybrid model of the GA-LSTM network outperformed the RNN and the basic problem of determining the optimal time window and number of units of the memory cell was solved. This research concluded that the GA-LSTM can be used as an advanced deep learning technique for time series analysis.

Theoretical foundations of the quality management of the didactic process in school

The theoretical foundations of quality management of the didactic process in school are defined. The urgency of the problem of quality management of didactic process in the context of humanization and the technologization of education, reveals the essence of basic categories and concepts in the field of quality management of didactic process. The correlation of the concepts: goal, result and quality is defined, and the concept of «quality of the didactic process»is widely considered. The distinctive feature of the technology «three-Dimensional methodical system of training» from other pedagogical technologies and the effectiveness of its implementation in the educational process is shown. Based on the requirements of this technology, the quality of learning of educational material by each of the students increases, and an objective assessment of the level of personal development is guaranteed. The main feature of this technology is that it is mandatory to organize a feedback stage. It consists of multi-level measurement tasks for each topic. The goals of the learning levels are gradually becoming more complex and are set clearly with a forecast of the expected intermediate results.

Quality management in humanitarian operations and disaster relief management: a review and future research directions.

Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.

Supply chain quality management performance measurement: systematic review

PurposeThis study aims at investigating the existing knowledge in the literature on quality management performance measurement in order to identify performance measures in the field of total quality management and classify measures according to the three levels of supplier, customer and company.Design/methodology/approachA systematic literature review is conducted at the intersection of performance measurement and total quality management fields. Four databases including Web of Sciences, Scopus, Emerald and Google Scholar were searched up to 2018. A final sample of 24 articles was selected based on the inclusion/exclusion criteria that constitutes the knowledge base of the study.FindingsOne of the problems that many organizations face is the lack of knowledge and resources on how to evaluate, improve and manage the quality performance. Through analysis and synthesis of the literature, the study revealed the measures for assessing quality performance at three levels of supplier, customer and company.Research limitations/implicationsThis study focuses only on four databases, which may have limited the number of the databases included and thus the scope of this investigation to a certain extent.Originality/valueThe present study aimed to identify and classify different performance measures through a systematic literature review framework classifying these measures into three groups. The article brings together fragmented literature from multiple studies to categorize research output regarding performance measurement of supply chain quality. The paper shows the state of the performance measurement in total quality management in supply chain.

World experience of professional development of staff

Problem setting. Today, high-quality higher education and vocational training is recognized by the world community as a significant dominant in the creation of a system of values by economies and the ability to quickly adapt to changing environments for production processes. Preservation and development of human creative potential is the main goal of innovative education, which should be permeated with universal values. To do this, it is necessary to make it develop harmonious thinking, which is based on a combination of inner freedom of the individual and his social responsibility, as well as tolerance. Analysis of recent researches and publications. A significant contribution to solving the problems of personnel development has been made by domestic and foreign scientists and practitioners, including O. Amosov, O. Ataeva, V. Vesnin, N. Gavkalova, G. Dessler, O. Yegorshin, V. Kovalev, N. Markova. E. Morgunov and others. Issues related to personnel development management were studied by such scientists as V. A. Savchenko, T. P. Zbrytska, G. O. Savchenko. A. O. Vornachev, A. N. Boyko, and Y. I. Kravets studied the world experience of professional training of skilled workers. Target of research to analyze the modern world experience of professional development of personnel of enterprises on the example of leading economies. Article’s main body. The article points out that the priority areas for further development of our country’s enterprises are the wider use of the experience of leading economies of the world in the field of quality management and development, formation and maintenance of a culture of quality, development and implementation of standards for personnel development, adapted to the needs of a specific organization. As the development of national vocational education becomes innovative through the use of the experience of the leading countries of the world, the need for specialists to improve their skills during work in accordance with the requirements of the modern world labor market is increasing, the national system of competences and qualifications and so on is being improved. Conclusions and prospects for the development. In order to overcome the shortage of highly qualified specialists, it is proposed to introduce at the state level legislatively regulated financial support of enterprises in the field of vocational training and development of employees, namely: (1) to develop and legislatively invest the funds in the training of employees and their professional development through loans, government tax incentives for companies to organize training, training, retraining, retraining and advanced training of staff; (2) allocate government subsidies to employers who create additional training places for industrial and on-the-job training; (3) stimulate the interest of employers in improving the professional level of staff through a system of encouraging them and improving the organization and improving the quality of education; (4) create funds for employers to transfer a percentage of their payroll to cover most of their employers’ training costs; (5) envisage, within the framework of collective agreements, the creation of training funds, the assets of which are formed either from a payroll tax or through government subsidies; (6) strengthen the responsibility of employers and employees themselves for their professional level in order to increase the efficiency of the use of funds for vocational training of staff; (6) develop draft legal acts to encourage and encourage staff to continue learning and appropriate mechanisms for their implementation (financial assistance – state or sponsorship, educational leave - partially or fully paid, grants, scholarships, etc.); (7) to encourage enterprises to expand cooperation with higher education institutions, research institutes and other institutions of social and pedagogical orientation for the development of scientific and methodological foundations of professional development of staff.

TO THE ISSUE OF DOCUMENTATION INSTITUTIONS’ QUALITY OF MANAGEMENT SYSTEMS PROVIDING EXPERT SUPPORT FOR JUSTICE

The article deals with the results of the research work “The development of methodological instruction “Documentation quality management systems of state specialized institutions providing forensic expert support for justice”. It analysis the international standards of quality management systems; international standards that provide supporting information to institutions, enterprises, and organizations implementing quality management systems; international standards and other documents regulating requirements in certain areas of professional activity. According to the results of the analysis, for the first time were classified the documents of the quality management systems of state specialized institutions providing expert support for justice and they are listed below. Documents by its types: – defined by international, regional, national regulatory documents (in particular, standards, codes of practice, technical specifications, policies and guidelines for quality, procedures, methods, standard operating procedures, operating instructions, etc.); – developed in Ukraine by authorized bodies of public authorities and administration (in particular, laws, by-laws and regulations (in particular, decrees, regulations, instructions, provisions, instructions, etc.); – developed by international organizations involved in standardization processes (ILAC, ENFSI, ASTM, etc.): guidelines, best practices manuals, etc.; – developed by institutions within the framework of their accreditation: policies and guidelines for quality, procedures, methodologies, standard operating procedures, instructions, etc. Documents according to its use from the point of view of regulatory or regulatory and methodological framework of certain segments of quality management systems, which regulate requirements to: – administrative activities of quality management systems (for example, procedures); – conducting expert research – the technical activities of quality management systems (for example, examination procedures, standard operating procedures). Documents according to its impact on quality management systems: – external documents – laws, standards, codes of practice, technical specifications, regulations, instructions, etc., developed outside the institutions with an implemented quality management system; – internal documents – policies and goals in the field of quality management; quality guidelines; documented procedures and methodologies; standard operating procedures; manuals, operating procedures; quality programs; technical specifications; lists of control questions, determination of competence, reports (including inspection or inspection certificate, sampling, etc.), statement of conformity to specification or standard, certificate of calibration, logs, protocols (including tests), forms, etc. Documents according to its hierarchy, starting from international and regional standards, codes of established practice, technical specifications, including harmonized in Ukraine, proper national standards, codes of established practice, technical specifications, other regulatory legal acts of the state, guidelines of the quality system, passports of the conformity assessment body, areas of accreditation, management system procedures, research methodologies (examinations), operating procedures for staff involved in the accreditation areas of institutions, completing the forms documentation, etc. The results of the research work will be implemented when establishing the documentation systems within the framework of accreditation of institutions providing expert support for justice, in compliance with the requirements of international standards of quality management systems, as well as in updating the documentation systems of already accredited institutions.Key words: classification of documents, documentation, quality management systems, expert support for justice.