Public Service Staff Research Articles

Navigating Unique Intersectional Experiences: LGBTQ+ Community Organisations Addressing Individuals With Intellectual Disabilities' Needs.

This exploratory study aimed to enhance the understanding of practitioners' experiences within LGBTQ+ community organisations when providing interventions for LGBTQ+ individuals with intellectual disabilities. Three specific objectives were outlined: to document the situations and challenges encountered by practitioners; to identify perceived needs among LGBTQ+ individuals with intellectual disabilities and to elicit their suggestions for recommendations to improve services. A qualitative approach, involving in-depth interviews with 12 Québec-based LGBTQ+ community practitioners, underwent content analysis. Findings were organised around three themes: perceived support needs of LGBTQ+ people with intellectual disabilities; challenges experienced in intervention and recommendations to improve services. Findings reveal that practitioners frequently face significant challenges when supporting LGBTQ+ individuals with intellectual disabilities, who often struggle with multiple daily challenges and insufficient support. The study highlights the need to empower LGBTQ+ organisations with essential skills and foster partnerships with public service staff to ensure a more inclusive, intersectional approach.

The Importance of Village Apparatus Performance Improvement for Quality Public Services

Village apparatus are public service staff who have duties and responsibilities for services to the community and assist the village head in carrying out his duties to provide services to the community expectations. Therefore, village apparatus is required to have commitment, ability, skills, and feelings of sincere concern and require a high sense of empathy in carrying out their duties to serve the community. The hope is that the community will feel comfortable and satisfied with receiving services from village staff in resolving all administrative problems. However, this is not the case with what happens in the field. There are still many complaints from the public regarding the services provided by the apparatus at the village office. This research is aimed at answering the question of how public services are implemented in village offices in 5 provinces in Indonesia, namely West Java, Data collection was carried out using documentation and semi-structured interviews with community members and staff at the village office. The results of the research show that the indicators of service quality have not been implemented by staff in village offices in Indonesia. Apart from that, the quality of service of staff must be improved through training programs.

Diversity in patient and public involvement in healthcare research and education-Realising the potential.

Patient and public involvement (PPI) is an increasing priority in health-related research and education. Attracting and supporting people from different demographic groups to give up their time and get involved is important to help ensure that all parts of society are empowered, represented and their voices heard in decisions that may affect their health and quality of life. (1) To determine if a demographically diverse cross-section of society would be interested in contributing to healthcare research and education. (2) To understand factors that can act as barriers and enablers to effective and diverse PPI. PPI survey data was collected via engagement events, with the aim of scoping interest in PPI from a diverse public. A Focus Group study involving members of the public, academic and professional service staff, was then conducted to gain a deeper understanding around the barriers and enablers of diversity within PPI. 71% of a diverse rich public indicated they would like to get involved in healthcare research and teaching. 76% of survey respondents indicated that they would be happy to share a personal or family experience of healthcare. The two biggest factors impacting on our cohort getting involved are' availability of time' and 'being aware of PPI opportunities'. These factors may disproportionally affect specific groups. Shared and individual PPI enablers and barriers were identified across all stakeholder groups within the Focus Group Study, as well as generic and novel factors that would impact on an institutions' ability to improve PPI diversity. These data points confirm a demographically diverse public's appetite to get involved in academic health research and teaching. This needs to be recognised and harnessed to ensure public contributor networks are representative of society. Equality Impact Assessments should be undertaken in relation to all PPI opportunities. There is a need to recognise the investment of time and resources required to build mutually beneficial relationships with diverse communities as well as the development of inclusive 'fit for purpose' PPI infrastructures to support the uptake of diverse PPI contributors. This study involved members of the public responding to a short survey. Public contributors made up one of the three focus groups. The School of Medicine lead public contributor was also involved in the preparation of this manuscript.

Implementation of the integrated public service information system application (SIPUT) to improve public service communication in the Loktuan Village, Bontang City

SIPUT is an information system that utilizes information and communication technology to facilitate administrative management at the administrator level. The study aimed to find out the implementation of the SIPUT (Integrated Public Service System) application to improve public services in the Loktuan Village, Bontang City. This research used a descriptive qualitative approach with a purposive sampling technique. The primary data sources used in this study include the head of the Loktuan sub-district head, Mr. Hadi Jumianto and Mrs. Nurliya, and three public service employees or staff who operate the SIPUT application, as well as the surrounding community who often use public services in the Loktuan sub-district, as many as 5 people. Secondary data sources used are written sources. Data analysis using Miles and Huberman. In improving public services, five indicators serve as a benchmark for whether the efforts made can improve public service communication, namely fast service, appropriate service, cheap service, safe service, and fair service. The government can improve digital-based public services by adding additional features such as customer satisfaction levels and complaint telephone numbers if there are things that might harm citizens.

Perlindungan Hukum Terhadap Hak Atas Layanan Administrasi Kependudukan Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Karangasem

Population administration services will play a strategic role in providing protection as well as recognition of the personal status of residents before the law, whether in the form of a person's status, name, address and so on. On this basis, it is necessary to apply the principles of good service law in population administration services so that people get protection for their rights. This study aims to identify and analyze the implementation of the legal principles of good public service and legal protection of the right to population administration services at the Department of Population and Civil Registration of Karangasem Regency. The type of research used in compiling this research is empirical legal research. This research is descriptive-qualitative in nature. The type of data used is in addition to using primary data also using secondary data. Primary data collection techniques through field research, while secondary data obtained through library research. The results of the study show that: first, that the Karangasem Regency Population and Civil Registration Office has not fully complied with the legal principles of good public service, particularly the principles of openness, participation and accountability. This can be seen from the lack of application of adequate service standards, the low level of knowledge of public service staff which has implications for the accuracy and discipline of service staff, the unavailability of supporting facilities and infrastructure and the low level of public understanding of the importance of population documents. Second, Legal protection of community rights in the field of population administration services at the Karangasem Regency Population and Civil Registration Service as mandated in the provisions of Article 2 of Law Number 24 of 2013 concerning Amendments to Law Number 23 of 2006 concerning Population Administration has not been fully implemented as should be in accordance with the corridor that has been determined. The community's rights that are not implemented properly are actually obliged to get legal protection, in fact this has not received a good response and a settlement pattern that benefits the community.

Breakfast club lessons: staff perspectives on a yearlong collaborative teletherapy initiative during COVID-19

Due to social distancing mandates during COVID-19 pandemic, school-based staff no longer shared physical spaces, necessitating resilience and resourcefulness in recruitment of unique models to engage school community (Baker et al., 2021; Brown, 2021). In a northeastern public elementary school, related service and classroom staff sustained engagement remotely through a novel yearlong interprofessional initiative known as “Breakfast Club.” Objective of this research was to explore, via phenomenological approach, lived experiences of three educators and two therapists who participated in the yearlong interprofessional initiative. Upon qualitative thematic analysis, five themes emerged: (1) Technological Literacy (2) Consistency (3) Role-Blurring (4) Social-Emotional Benefits (5) Challenges/Advantages of Scheduling. Findings of this study support an intentional approach to sustained tele-therapeutic interprofessional efforts for school-based educational teams.

Integrated Building Maintenance and Safety Framework: Educational and Public Facilities Case Study

The facility safety is a highly important issue in educational institutions and public facilities, where the safety and health of the occupants (students, educational and public service staff) is a high-order priority. The research hypothesizes that a synergy exists between the maintenance and safety of public facilities. Analytical–empirical research methods were aimed at the development of an integrated maintenance–safety framework. The framework was validated through inferential statistics and a case study. A correlation (R2) of 0.74 between the level of maintenance and the safety level of 24 educational facilities was found using the Pearson correlation coefficient. The levels of maintenance and of safety observed were marginal. An innovative Integrated Safety–maintenance performance framework was developed for synergetic safety–maintenance monitoring, control and management. The framework proposes a cycle loop of safety–maintenance–performance audits of facilities as a key tool for advanced maintenance and safety management in public facilities. The framework was validated in a case study of public facility. The time history of maintenance performance and safety shows a high level of fitness (R2 = 0.8865, p-Value < 0.05). These research findings stress that integrated safety and maintenance should be implemented as a unified procedure to enhance the advanced maintenance performance and safety climate in public facilities management.

The wages of reconstruction – the EU’s new budget and the public service staff shortage crisis on the EU’s eastern periphery

The wages of reconstruction – the EU’s new budget and the public service staff shortage crisis on the EU’s eastern periphery

The perception of professionals in the socio‐health field about the support services provided for families with a member with neurodegenerative disease

AbstractBackgroundIn the Spanish case, the social organization of care is characterized by being family oriented. This means that the involvement of the family in the care of its members is high in relation to the participation of other social actors, such as the State, the market, or the community. Neurodegenerative diseases (ND) significantly affect the quality of life of the person, but also that of their family, precisely because of their high involvement in care. Families require support services to increase their well‐being, and several studies have shown the impact that the absence of support services has on the Family Quality of Life (FQoL). Considering this, the main objective of this study is to find out the perception of professionals working in the socio‐health field about the adequacy and sufficiency of the services available to people with ND and their families in the Spain‐Portugal cross‐border area.MethodThis research has been developed through qualitative methodology. Three focus groups were held. They involved: 1) public social services personnel; 2) public health services staff; 3) workers in the services offered by private initiatives. All of them carried out their work in the cross‐border area studied. With the support of the Atlas.ti software and following a deductive coding model, the data obtained were systematically coded and interpreted.ResultsInitial research results suggest that professionals in the socio‐health field agree on their perceptions of the adequacy and sufficiency of support services provided for families with a member with ND. They consider that:1) most support services are aimed solely at the needs of the person with a ND and therefore contribute little to improving the FQoL;2) support services considered very adequate for the improvement of the FQoL are very insufficient; 3) the characteristics of the environment (small population, geographical dispersion, etc.) significantly limit support services in rural areasConclusionThe support services provided for families with a member with ND are scarce and inadequate, and therefore contribute little to improving the FQoL. There is a need to improve access and adapt support services to the needs of families.

Tough Love Lessons: Lateral Violence among Hospital Nurses.

Background: Workplace violence is a growing social problem among many professions, but it particularly affects the health sector. Studies have mainly focused on evaluating user violence toward health professionals, with less attention being paid to other sources of conflict, such as co-workers themselves. There are different manifestations of this violence in what has been called a context of tolerated or normalized violence among co-workers. However, its effects are far from being tolerable, as they have an impact on general health and job satisfaction and contribute to burnout among professionals. Based on this idea, and following the line of the previous literature, nursing staff are a population at high risk of exposure to workplace violence. For this reason, the present study aims to evaluate exposure to lateral violence or violence among co-workers in nursing staff in public health services and the relationship of this exposure with some of the most studied consequences. (2) Methods: A cross-sectional associative study was carried out in which scales of workplace violence (HABS-CS), burnout (MBI-GS), job satisfaction (OJS), and general health (GHQ-28) were applied to a sample of 950 nursing staff from 13 public hospitals located in the southeast of Spain. (3) Results: The results show that nursing staff have a high exposure to violence from their co-workers, which is more common in male nurses. Greater exposure is observed in professionals with between 6 and 10 years of experience in the profession, and it is not characteristic of our sample to receive greater violence when they have less experience or are younger. A positive correlation is observed with high levels of burnout and a negative correlation with general health and job satisfaction. (4) Conclusions: The results of this work contribute to increasing the scientific evidence of the consequences of a type of workplace violence frequent among nursing staff and to which less attention has been paid in relative terms to other types of prevalent violence. Organizations should be aware of the importance of this type of workplace violence, its frequency and impact, and implement appropriate prevention policies that include the promotion of a culture that does not reward violence or minimize reporting. A change of mentality in the academic environment is also recommended in order to promote a more adequate training of nursing staff in this field.

Public Service Interpreter Education in the Gulf States: Ideas for Curriculum Design and Teaching

The Gulf States host large numbers of non-Arabic-speaking residents and visitors. These non-nationals need to deal with such public services as hospitals, schools, courts, and other local administrations. In many cases, English is used as a lingua franca; however, not all public service staff or clients are able to speak or communicate effectively in this language. The communication needs in such situations require the assistance of professional public service interpreters, which, in turn, calls for appropriate education. In this paper, I outline education needs in public service interpreting in the Gulf States; provide an overview of common curricular contents and teaching methods in this area; put forward a proposal for learning outcomes, course contents, and teaching strategies; and highlight the importance of an interpreting practicum for graduate employability and community engagement.

Evaluation of impact of trauma-informed training on perceived knowledge and impact on practice within public services

A trauma-informed practice workshop was created and evaluated with public service staff working with trauma-experienced clients. Significant improvements with large effects were found in knowledge of trauma in practice. Findings suggest an appetite for trauma and trauma-informed supervision within services.

Reference Revamp: A 1-2 Model for Training and Tiered Services

The UCLA Science Libraries improved upon our single service points by creating a team-based, tiered research assistance model to foster student employee skill development. This model was further developed to expand training for public services staff, enabling librarians and student research assistants to move beyond desk-based services. This multi-phased approach involved restructured training and the development of collaborative, tiered services. Librarians utilized train-the-trainer sessions, detailed documentation toolkits, and a robust outreach plan to ensure success. After initial implementation of this new model, librarians observed above average use of the service and excellent user feedback. Its versatility has also played a direct role in the successful transition from physical to virtual services in light of the COVID-19 pandemic.

Bridging the Public Services and Technical Services Divide: Hosting a Librarian Sabbatical

ABSTRACT This concurrent session shared Albertsons Library’s experience with hosting an Access Services librarian’s sabbatical in Acquisitions and Collections. Original goals of the sabbatical were for the librarian to understand the framework for how the work of acquisitions is structured and executed; and understand the e-resource lifecycle to bring back critical skills to inform better service desk training. Though Access Services maintains the physical collection, and helps patrons navigate the digital collections through information and reference desks, staff in the area traditionally were not exposed to e-resource workflows, and the mechanics of how items are purchased, tracked and categorized. During the five-month long sabbatical, the librarian learned about the responsibilities of the unit and sub-groups that included ordering, receiving, serials, gifts, resource sharing, copy cataloging, budgeting, licensing, and electronic resources. This session discussed the value and benefits of using a sabbatical period to expose traditional public services staff to technical services, to deepen knowledge, and to support the institution.

«Skills Approach» as a Stage of Public Service Staff Recruitment

«Skills Approach» as a Stage of Public Service Staff Recruitment

COVID-19: knowledge and attitudes of hospital staff of a large Italian teaching hospital

BackgroundDuring infectious disease emergencies, fully aware healthcare workers (HCWs) and public services staff are unique resources to keep health systems active and tackle epidemics. Aim of the study was to assess concern, general and health-related knowledge (case management and Infection Prevention and Control [IPC] measures) among hospital staff on SARS-CoV-2 in Lombardy region (Italy).MethodsOne week after WHO declared COVID-19 a public health emergency we developed and online administered a 7-item questionnaire to all staff of San Raffaele Hospital, a referral and teaching hospital in Milan, exploring knowledge and attitudes on COVID-19. The survey remained accessible online for 72 hours.ResultsA total of 2,046, including HCWs and other staff, answered the survey (response rate 25%). Among the 2,027 responders included in the analysis, 1,102 were HCWs (54%), also in training, and 924 non-HCWs (46%). 60% of responders reported being worried or extremely worried about the epidemic. Concerning knowledge, the survey asked about modes of transmission, clinical forms, preventive measures in everyday life in Italy and cough etiquette. There were uniform trends in the two groups: HCWs were more aware and answered more properly (mean of correct answers 71,6%) than non-HCWs (mean 61,2%). HCWs were asked about IPC precautions, with only 41% providing correct answers, while over 74% knew only supportive therapy is currently available against COVID-19.ConclusionsWe were among the first to explore hospital staff knowledge on COVID-19 reporting data from a large study population. HCWs were slightly less concerned but more knowledgeable than general staff. Last questions showed that among HCWs there is generally good knowledge on the topic. However, most of the responders missed the recommendations to adopt simultaneously standard, contact and airborne precautions plus eye protection managing suspected and confirmed cases, as proposed by national and international authorities.Key messages During the ongoing emergency, it is of utmost importance that hospital staff is adequately trained to implement the best IPC measures and limit the spread of the infection.Our data can inform planning of these preventive measures.

When you only have a week: Rapid-response, grassroots public services for access, wellness, and student success

The cascade of events following the global outbreak of COVID-19 produced exceptional examples of camaraderie, collaboration, and resourcefulness. In this article, we share two ways UCLA Library public services staff came together to rapidly re-envision learner-centered library services and support in response to the COVID-19 campus shutdown. In both cases, library staff adapted existing services (e.g., workshop delivery and tutorial design) to embrace remote technologies and scale to meet the needs of a greater number of learners.

A judicialização do serviço de atenção domiciliar por meio de demandas coletivas

Objetivo: promover estudo de caso do processo 0004.630-73.2013.814.0133, com o intuito de analisar o uso de instrumento de tutela coletiva para finalidade exclusivamente individual no campo do serviço de atenção domiciliar. Metodologia: foi utilizado o estudo de caso para, com o enfoque baseado em direitos, fixar posicionamento sobre a utilização da ação civil pública enquanto instrumento da tutela coletiva, para respaldar exclusivamente um pedido individual. Resultado: o pedido formulado na ação, de tratamento domiciliar para a paciente, embora previsto em políticas públicas, tem como condição a prévia inscrição de agentes dos quadros do serviço público em programa federal para recebimento de treinamento e repasse de verbas, o que não ocorreu concretamente, indicando que o locus ideal para o enfrentamento da discussão seria o de âmbito coletivo, a fim de estender o benefício a todos os munícipes. Conclusão: a utilização de ações essencialmente coletivas para atendimento de casos individuais, quando se constata a irregularidade ou deficiência de uma política pública, ainda se mostra uma tônica no fenômeno da judicialização da saúde, desvirtuando a essência dessas ações e inviabilizando a concretude da universalidade no acesso ao SUS.

Shared-knowledge, Transparency, and Accountability: In Enabling State-Society Relations Governance on COVID-19 Resilience Building Societies

This policy brief examines shared-knowledge, transparency and accountability to improve enabling state-society relations on COVID-19 resilient building governance and takes into account the impact on third-country nationals (TCNs) in Austria, Finland, Czechia, and Lithuania. Existing research pointed to state-society relations as decentralised multi-stakeholder governance in public service reform for sustainable resilience building societies. However, the governance faced budgetary constraints and low public sector performance management. Although the relational governance shows certain public authorities have failed and/or ineffective to administer and achieve a range of public policy goals, there is still little policy study research in Nordic, Baltic, Central Eastern European- CEE and Central Western European countries explaining the improvement of state-society relations model on COVID-19 resilient building societies and its impacts to TCNs’ in the selected entities. Based on a qualitative cross-country oriented research approach with fewer country com­parisons, primary data from the authors of this policy paper research, documents, published and unpublished scholarly texts are collected and analyzed with document and content analysis techniques. The findings indicates insufficient shared-knowledge for responsive decision to local concerns, lack of diverse interests groups’ consultations, and quality service delivery often not transparent that infringe the core values of trust, public accountability, mutual responsibilities, and citizens’ participation in effective public service relational governance implementation and impact TCNs and ethnic minorities peoples’ COVID-19 crisis-related resilient in the selected entities. This policy brief recommends shared-knowledge for open access to relevant information, mutual corporate responsibilities between government, public and private organization policy for public interest, diversify migrants communities involvement in policy consultation for open democracy, rebuilding of bureaucrats’ professional capacity to ensure commitment and increase public service staff, and legislation to set specific working ethics and values compatible with public interest that combine honesty, integrity, transparency, accountability, and fair equal treatment of citizens (especially from heterogeneous minorities subgroups) in the formulation, implementation, and delivery of public care to sustain COVID-19 resilient building societies. Not meeting these marginal policy adjustments and recommendations may intensify the reinforcement of public service distrust and corruption, deepen political and /or social inequalities, jeopardize open democracy, and impair sustainable COVID-19 resilient building societies.

Serials Spoken Here - Reports of Conferences, Institutes, and Seminars

This column includes reports on sessions from the American Library Association Midwinter Conference 2019, with a report on how libraries can be part of a shared community with developers and users through the use of future of libraries, is open (FOLIO) library services platform and a report reflecting on future technological developments. Additionally, conference reports from the 14th Annual Electronic Resources & Libraries Conference, which includes reports on implementing troubleshooting training programs for public services staff and using budget cuts as an opportunity to generate goodwill. The remaining reports are from American Library Association Annual Conference 2019, which includes a report about the parallels between managing campaigns and managing an integrated library system (ILS) migration, how to improve a collection development plan with resources about Cheyenne and Arapaho people, and an exploration of the challenges of hosting student and faculty journals.