Public Service Values Research Articles

“An Algorithm for Public Service Media?” Embedding Public Service Values in the News Recommender System on RTBF's Platform

In a rapidly evolving digital landscape, public service media (PSM) face a significant challenge: how to leverage recommendation algorithms to enhance their visibility and attractiveness without sacrificing their core values. This study examines the extent to which the Belgian Radio-Television of the French Community (RTBF) has integrated PSM values into the development of a recommender system for news articles on its platform (rtbf.be). The research highlights a conscientious effort to define and translate PSM values before the algorithm design phase, both inside and outside the organization. However, the study also reveals limitations that hinder the full realization of PSM values within the recommender system. Consequently, these values currently function more as abstract guiding principles and communication tools than tangible technical features. The study emphasizes the challenge of reconciling public service ethos with algorithmic realities and concludes by highlighting the need for further empirical research to bridge this gap in the digital age.

Determinants of Tax Compliance Behavior: A Case Study in Ethiopia

Policymakers and tax authorities in developing countries face challenges in comprehending the determinants of tax-compliance behavior. This study employs empirical investigation to explore the factors that influence taxpayers’ voluntary and enforced tax compliance behaviors. Data were collected through a survey questionnaire distributed to 400 taxpayers using simple random sampling and analyzed using an ordered logit model. The results validate the assumptions of the slippery slope framework, showing that trust significantly impacts voluntary tax compliance and that a strong tax authority’s power contributes to more enforced tax compliance in Ethiopia. Additionally, the interaction between trust and power has a more significant effect on enforced tax compliance. This study also emphasizes the importance of improving trust in increasing tax compliance. Moreover, factors such as equity, fairness, tax knowledge, effective tax usage, and taxpayer morale contribute to tax compliance. By identifying factors that contribute to tax compliance, the findings of this research provide valuable insights for tax authorities in Ethiopia and other developing countries in devising strategies to combat tax evasion. This includes implementing a fair tax regime, enhancing the perceived value of public services financed by tax payments, increasing tax knowledge activities to help people understand the importance of paying taxes, and fortifying frameworks to minimize extravagant spending for maintaining public trust and ensuring effective and efficient use of taxpayers’ money.

Influence Public Service Innovation to Public Services Value and Satisfaction to Form Community Passion Build Village (Studies in the Village Boat, Mengwi, Badung, Bali)

There are demanding conditions for innovation in public services in accordance with Regulation Government Number 38 Year 2017 about innovation local arrange how local governments carry out local innovation and policy scope This includes innovation in government structuring and service delivery The public of Kapal Village, Bali, is facing ongoing public service problems satisfying. Initial observations show problems such as waste management TPST that is not yet optimal and complaints regarding road maintenance and public facilities. This research aims to find out and analyze the influence of public service innovation towards public service delivery and public service value to build passion public build village. Studies on Ward boat, Subdistrict Mengwi Badung Regency Bali. Respondent in study This is Public Ward Boat, Mengwi District, Badung Regency, Bali Province with a sample size of 387. This research uses analysis Structural Equation Modeling (SEM) with SMARTPLS program assistance 4. The results of this research show that: Innovation public services significantly increase the value of public services, but not influential direct on satisfaction or excitement public. On the contrary, mark service public relate positive with satisfaction And excitement public, whereas satisfaction society does not affects arousal they in a way significant...

What is special about the public service logic?

The article addresses the issues of the public service logic (PSL), one of the avenues of studying public and municipal administration. Developing this concept will contribute to the theory and practice of providing public services in the Russian system of state and municipal government. Methodologically, the paper rests on the provisions of public administration, as well as the concepts of service-dominant logic and public service-dominant logic. It follows the principles of methodological individualism and interdisciplinary approach that allows adding the findings of the existing economic studies to our analysis. Among the research methods applied are comparison, content analysis and systematization. We have identified the following theoretical gaps that need to be bridged to develop the PSL: first, the lack of a scientifically grounded definition of “public service value” as a form of service co-production involving the seller and the buyer, and, second, determining behavioural characteristics of employees of public (non-profit) organizations rendering credence goods-related services. Thus, the PSL outlines an important research area, namely studying value co-creation mechanisms in the public sector. The research findings can be utilized to refine public policy and produce strategic documents for the development of non-profit organizations providing public services.

공무원 채용시험 과목의 변화가 공공봉사동기에 미치는 영향: 이중차분법을 중심으로

In 2017, the subject ‘Constitution' was added to the Open Competitive Examination for Grade 5 public officials to strengthen the assessment of public service values among applicants. This study examines the impact of this new subject on Public Service Motivation (PSM) among newly recruited Grade 5 public officials. Survey data spanning from 2013 to 2023 from the Korea Institute of Public Administration was utilized to measure PSM. The study employed the Difference-in-Differences (DID) method, a quasi-experimental design technique, to enhance causal inference. The treatment group consisted of new Grade 5 public officials, while the control group comprised new Grade 7 public officials. Visual and statistical tests confirmed the parallel trend assumption. Despite a decade-long decline in PSM scores for both groups, the introduction of the 'Constitution' subject resulted in a 0.127-point increase in PSM scores among new Grade 5 public officials. This suggests that the changes in examination subjects effectively achieved their intended objective by selecting individuals with high public service motivation. Unlike other countries with intense competition for public official positions, Korea did not experience adverse selection issues, where individuals with low PSM were recruited.

Greener pasture in the government sector? A factor structure on public service motivation among government employees in the Philippines

Working in the government is both a dream of securing a greener pasture and the opportunity to serve society with a noble intention and values. The main purpose of this study is to establish the factor structure of PSM in the Philippine context. A total of 456 randomly selected government employees from different agencies representing the three big islands of the country, namely Luzon, Visayas, and Mindanao, willingly participated in the survey. Data were analyzed using Exploratory Factor Analysis and Confirmatory Factor Analysis. The results of the Exploratory Factor Analysis validated the original 40-item and four-indicator-PSM but with a shorter version with only three underlying factors comprising 11 items, namely, Self-Sacrifice with six items, Commitment to Public Interest with two items, and Attraction to Policy Making with three items. Furthermore, Confirmatory Factor Analysis validated the model's goodness of fit and established a significant relationship among the latent variables, signifying the ability to measure public service motivation in the Philippine context. Hence, aside from the lure of a greener pasture, the results highlight the higher public service values as motivating factors. The findings can help the Philippine government tailor the agencies’ respective human resource development programs while maximizing the identified motivation factors to propel individual productivity and effectiveness in public service.

The effects of public service motivation on criminal justice students’ perceptions of vocational fit

ABSTRACT This study investigates the relationships between public service motivation and self-reported perceptions of vocational fit among one cohort of upper-level criminal justice students at a Midwestern university, while controlling for race, gender, age, and political orientation. The data come from a survey administered in the spring of 2021 to criminal justice students in a mandatory class taken between their junior and senior year of their bachelor’s degree program. The findings indicated that increased public service motivations were significantly associated with better perceptions of pre-career vocational fit. Additionally, more conservative political orientations were associated with increased perceptions of fit to criminal justice roles. The study adds to a small but growing body of research applying public service motivation and person-environment fit theory to criminal justice occupations and emphasizes the importance placed on sustaining the value of public service as a possible method of recruiting and maintaining the criminal justice workforce.

Artificial intelligence capabilities, dynamic capabilities and organizational creativity: contributing factors to the United Arab Emirates Government’s organizational performance

PurposeThis study aims to assess the effectiveness of a scale measuring artificial intelligence capabilities by using the resource-based theory. It seeks to examine the impact of these capabilities on the organizational-level resources of dynamic capabilities and organizational creativity, ultimately influencing the overall performance of government organizations.Design/methodology/approachThe calibration of artificial intelligence capabilities scale was conducted using a combination of qualitative and quantitative analysis tools. A set of 26 initial items was formed in the qualitative study. In the quantitative study, self-reported data obtained from 344 public managers was used for the purposes of refining and validating the scale. Hypothesis testing is carried out to examine the relationship between theoretical constructs for the purpose of nomological testing.FindingsResults provide empirical evidence that the presence of artificial intelligence capabilities positively and significantly impacts dynamic capabilities, organizational creativity and performance. Dynamic capabilities also found to partially mediate artificial intelligence capabilities relationship with organizational creativity and performance, and organizational creativity partially mediates dynamic capabilities – organizational creativity link.Practical implicationsThe application of artificial intelligence holds promise for improving decision-making and problem-solving processes, thereby increasing the perceived value of public service. This can be achieved through the implementation of regulatory frameworks that serve as a blueprint for enhancing value and performance.Originality/valueThere are a limited number of studies on artificial intelligence capabilities conducted in the government sector, and these studies often present conflicting and inconclusive findings. Moreover, these studies indicate literature has not adequately explored the significance of organizational-level complementarity resources in facilitating the development of unique capabilities within government organizations. This paper presents a framework that can be used by government organizations to assess their artificial intelligence capabilities-organizational performance relation, drawing on the resource-based theory.

Missing the Wood for the Trees: How Indian Legal Education Fails to Deliver the Professional Lawyer?

In this work, we compare the Indian and American legal education systems, to argue that the former lacks the toolkit to impart professionalism among its graduates. ‘Professionalism’ in American literature means the internalization of legal skills along with values of public service. The formation of these cognitive attributes through law school and formative years is known as ‘professional identity formation’. We refer to the American discourse of professionalism and argue that Indian legal education should switch to the American Bar Association output-based model, thereby creating a clear goal but flexible pathways, allowing for faculty-led innovation in courses, curricula and pedagogy. We also underline other aspects of Indian legal education like faculty shortages and barriers between academia and profession as causative factors preventing the growth of professionalism in law graduates, which may eventually disadvantage them in the global workplace. We call for reform and discourse of the basic attitudes of the Bar Council of India and the legal educators.

New Public Service Bargain: Time for Paradigm Shift in Turbulent Times?

Europe and North America are facing demographic changes with an aging population and declining birth rates. This has implications for the labor market and the workforce of the future. An existential crisis for public institutions is that the public sector is no longer the employer of choice. The public sector is already facing challenges in recruitment, filling vacancies with competent and talented personnel, and retaining public servants. The paradigm shifts in the state from public administration to new public management and new public governance in part underlies this declining interest in public service with the introduction of neo-liberal public sector reforms over the decades, downsizing of the state, relatively lower pay, and various austerity measures. The article revisits these paradigm shifts of the state, providing a review and discussing the impact of these shifts. Furthermore, the article argues for a new paradigm shift. A New Public Service Bargain, which recognizes and values public service because it is the human resource capacity of the state that is key to addressing crises, wicked policy problems and turbulent times.

Rai, public service media, and sport

The article examines the current challenges and opportunities facing the Italian public broadcaster Rai in relation to global sporting events in the digital scenario. Adopting a sys- temic perspective, the study explores the tensions among the increasing commercialisation/ political disenchantment of major sporting events, and the public remits of Rai to secure them within the current EU regulation on sport rights and in terms of public service media. An historical overview of Rai’s linkage with sports is provided to contextualise the discussion of the online TV service RaiPlay and its current strategy for both on-demand sports content and the live coverage of recent global sporting events, such as Tokyo 2020 and Qatar 2022. The article concludes by emphasising the potential for Rai to enable new forms of engage- ment, while also urging a careful consideration of the traditional remits and values of public service in the face of evolving media landscapes.

Griffith and Dante

Sir Samuel Walker Griffith (1845–1920) is distinguished as the first Australian translator of Italy’s ‘Supreme Poet’, Dante Alighieri (1265–1321). This article considers how Griffith’s entanglement with Dante casts light on the Queensland–Italian connection. First, it sketches the concept of entangled history and entanglement, an evolving transcultural historiographic approach. Second, it canvasses how entangled history can assist in appraising implications of Griffith’s recently contested legacy as Premier of Queensland. Third, it outlines points of convergence between Griffith and Dante, beginning with Griffith’s translation of Dante’s Divine Comedy. Fourth, it extends this lens on convergence to Griffith’s and Dante’s common dimensions that include Griffith’s Italophilia, and the experience of divisive, factional and fractious politics. Fifth, it narrows to consider the limited justice of contrapasso in Dante’s treatment of crime and punishment. Finally, it traverses codified justice that features in Griffith’s entanglement with Dante and the Italian Penal Code – Griffith translated Dante when drafting Queensland’s ground-breaking Criminal Code and when referencing the Italian Penal Code as a source therein. This article proposes that Griffith’s translational project was not simply a vehicle for sharpening his Italian or pursuing fame or status per se, but was a lifelong creative pursuit that offered imaginative, intellectual applications resonating with his public service values. Whatever impelled Griffith’s translations, his appreciation of Dante clearly instances Queensland–Italian interconnectedness.

Evaluating public service value within collaborative e-governance: a study in the Indian context

PurposeThis study aims to meticulously evaluate the public service value-generation process facilitated by collaborative e-governance services within the framework of the National e-governance Plan (NeGP).Design/methodology/approachThe study formulates a comprehensive research model through a combination of literature review, insights from domain experts and hands-on experience gained from the e-governance project. A conceptual research model was meticulously structured, validated, and interpreted by using a reflective measurement theory. The analytical tool SmartPLS3 was used to assess the proposed model rigorously.FindingsThe analysis of collected data reveals a statistically significant positive correlation between the implementation of collaborative e-governance strategies and the creation of public service value. This relationship is further reinforced by a strong alignment between the perceived aspects of collaborative e-governance, such as responsiveness, transparency and service delivery and their substantial contribution to the enhancement of public service value.Originality/valueThis study contributes to the scholarly discourse by introducing an innovative methodology for assessing public service value through analyzing empirical data from citizen-centric collaborative e-governance projects. It is noteworthy that no prior studies have examined the nuanced concept of public service value in the context of collaborative e-governance.

Lessons Learned From Real‐World Challenges

In August 2022, when heavy rains led to localized flooding and damaged the O.B. Curtis Water Treatment Plant in Jackson, Miss., the city faced a drinking water crisis. This was combined with a malfunction of the pumps at the J.H. Fewell Water Treatment Plant. Ohio water professionals were among many deployed to get services back online, and in the process, they learned unforgettable lessons in the value of utility mutual aid and public service.

Performance Evaluation of Mini Bus Type Public Transportation on the Manokwari – South Manokwari Route

Manokwari Regency and South Manokwari Regency are two regencies located in West Papua Province which are quite reliable for having tourism and economic potential. Based on data from the population census of the Central Statistics Agency (BPS) for South Manokwari Regency in 2021, the population of South Manokwari Regency is 35,949 people. Along with increasing population growth and an increase in the economy, the number of trips made by individuals is increasing. Therefore, improving Regency public transport services is absolutely necessary both in terms of time, distance traveled, availability of transportation and service patterns, the level of comfort of public transport itself. This research begins by making observations and collecting data in the field such as:load factor, headway, travel speed,availability, waiting time, service time,frequency, and travel time. The results of the analysis of the performance of public transport on the Manokwari - South Manokwari route, on Mini Bus type public transport are based onload factor an average of 88%,headway an average of 65 minutes, an average travel speed of 41 km/hour,availability average 48%, average waiting time 33 minutes, travel time 2 minutes/km,frequency, an average of 1 vehicle/hour, and an average service time of 13 hours/day. The results of the total performance weight value of the Mini Bus type public transport service obtained only 14 (fourteen) included in the medium category.

“Youth service librarians…are not just providers of books”: Caregivers' perceptions of the value of public library services during the COVID-19 pandemic

During the COVID-19 pandemic, libraries had little opportunity to gather data on what resources were needed or valued by families during this unprecedented crisis. To understand how caregivers perceived the value of learning resources provided by public libraries, interviews with 26 caregivers were conducted. To analyze the interviews, Sørensen's (2021) framework was adopted and three recurring types of value were examined: provision of resources, role of libraries in communities, and promotion of social capital. Findings indicated that caregivers valued the provision of resources such as book bundles and online programming. Further, caregivers had new appreciation for the community aspect of libraries and for libraries as providers of social resources. In addition, caregivers valued the sense of trust they felt towards libraries and librarians. Findings have potential to inform future decision-making processes concerning learning resource provision, particularly during times of crisis.

공공가치는 행정(학)의 정체성 위기 해결에 기여할 수 있는가?

This study is to explore the potential of public value theory in solving the identity crisis of public administration which was adopted as an alternative paradigm to new public management. Although the historical necessity of separating administration from politics in consequence helped to form public administration as a distinct field of study, unfortunately the politics-administration dichotomy has perverted the legitimacy and identity of public administration and has narrowed the scope of public administration discourse. Though the preceding similar and related concepts and theories to public value such as the public, publicness, administrative value, public service value, administrative ideologies and so on have played a leading role in identity discourse, they are limited in more fuller explication of public values. Now public value not only can integrate and look at those old concepts and theories in a new perspective, but also can expand the multi-disciplinary approach to public administration theory and practice. Lastly, reflective thoughts on the ligitimacy and status of public administration and future research agendas are suggested.

An Approach to Managing Public Services that uses Big Data and Cloud Computing

Abstract: Governmental regulations have accelerated the development of information technology and resource grouping. One area of "digital gold" that is extremely practical and scientific is large-scale data mining. This is not simply a contemporary issue; it also calls for the rapid expansion of public service. As a result, it is possible to fully realise the advantages of information, improve service effectiveness, and close the service gap. Due to its speedy accounting, low memory requirements, and effective resource allocation, cloud computing has grown in popularity. Big data was therefore used in this work to analyse the current state of public cloud services, and fuzzy evaluation was used to analyse accurate monitoring. Eventually, the structure of the public service was enhanced, and a strategy for the precise organisation of the complete big data-driven public service process was created. According to a fuzzy comprehensive assessment, the design value and data entropy of public cloud services were increasing exponentially; the average design value of the accurate organisation for cloud-based government services was around 4.35, and the average significance of data entropy was around 0.98. Furthermore, big data-driven precision organisation of social public social welfare outperformed traditional precision monitoring of cloud-based services for the public, with results that suggested effects were 7% higher and overall capacity was 9% higher than the compared techniques.

Mediating role of Work Engagement on the influence of Job Resources and Public Service Motivation on affective commitment in employees in Parakita Dental and General Clinic

This study aims to examine the mediating role of work engagement in the relationship between job resources, public service motivation, and affective commitment in employees in the Parakita Dental and General Clinic environment. The population of this study is the employee agencies in the region, with a sample unit of individuals working in the agency. Non-probability sampling technique with purposive sampling was used in sampling, with a total of 100 respondents who had worked overnight for two years as research respondents. Data were obtained through a survey using a six-point Likert scale questionnaire, and data analysis was conducted using the SPSS version 25 program as well as the Sobel test as a tool to test the role of mediation. The results show that the importance of job resources and public service motivation in increasing work engagement, which in turn has an impact on employees' emotional attachment and desire to contribute maximally to the organization. By understanding the mediating role of work engagement, organizational management can design more effective strategies to improve work quality and employee engagement, and create a work environment oriented towards good public service values in the public sector.

Creating a public service topology: Mapping public service motivation, public service ethos, and public service values

AbstractPublic service motivation (PSM), public service values (PSV), and public service ethos (PSE), we argue, constitute theoretically complementary dimensions of public service psychology. Using multi‐dimensional scaling (MDS), we also empirically map the three constructs to identify their interrelationships as constituent parts of a public service topology. Using a survey of public and private employees, we determined which of the PSM, PSV, and PSE instruments most strongly correlate with (1) sector of employment, (2) preferences in public service decision vignettes, and (3) prosocial citizenship behavior. We find PSM, PSV, and PSE to be distinctly complementary, rather than competing psychological phenomena. Incorporating—theoretically and empirically—the three approaches into one topology suggests dimensions of an integrated public service psychology comprising two axes that vary on an advocacy–neutrality scale and a self‐focused–other‐focused scale. With this topographical orientation, public administration scholars can better select the appropriate instrument(s), whether PSM, PSV, or PSE, for the public service situation/question.