Principles Of Public Service Research Articles

Principles of public service: system-activity dimension

A system of principles of public service has been formed, which consists of three principle blocks. International principles of public service: supremacy of law; legality; effectiveness; objectivity; impartiality; justice; virtue; public activity regarding the management of state affairs, in particular those related to entry into public service, its completion and legislative support; balance of public and private interests when making decisions; transparency (passing public service and activities of public servants); responsibility of public servants to the population and the state for their professional activities; publicity, which involves the mandatory publication of open information about the work of public servants, etc. Principles of public administration: a) organizational; b) functional; c) targeted; d) accommodative. Legal principles: a) general principles of law (humanism, democracy, separation of powers into legislative, executive and judicial, legal certainty, presumption of innocence, proportionality, equality, legal responsibility; b) principles of administrative law (openness and transparency, flexibility, compliance human rights and freedoms, efficiency, prohibition of arbitrariness, innovation, competence, accountability and control, priority of laws of Ukraine and international documents regulating administrative and legal relations, social cohesion, stability and long-term orientation); c) special principles of law that regulate the passage of service by certain categories of public servants (equal access to public service, choice, patriotism, people's power, loyalty to constitutional duty and oath in case of taking it, state support, observance of official (executive) discipline and professional ethics, independence, failure to comply with illegal orders and instructions, consolidation of state and local interests, readiness for prompt performance of official tasks).

Implementation of Village Administration Service Innovation in Barru District, Indonesia

This research evaluates the Digital Village Application (Digides) within Barru Regency's village administration, aiming to align with public service principles to improve service delivery and achieve administrative efficiency. It explores Digides’ operational benefits and identifies challenges like insufficient transparency, limited community engagement, and rights and obligations imbalances. The study underscores the necessity of innovation in governance to meet community needs and enhance social justice. Key recommendations include Digides’ integration with other governmental platforms, IT infrastructure enhancement, digital literacy promotion, and increased transparency and community involvement. These steps are intended to maximize Digides’ utility, promoting equitable and effective public services. This contribution enriches the digital governance discourse, providing insights and recommendations to advance village administration through technological innovation.

A Sustainable Post-Conflict Stabilization Framework: Applying Lessons from Afghanistan

ABSTRACT Post-conflict stabilization (PCS) is a governance endeavor that has traditionally relied on Old Public Administration (PA) approaches, and has implications for democratic sustainability. This research conceptually explores some of the root causes of PCS failure, its relation to PA, and how stabilization might be improved using New Public Service principles. A case analysis of Afghanistan’s stabilization efforts serves as a focusing event and provides lessons to justify the development of a framework for PCS that is based on inclusivity and sustainability. Finally, implications and recommendations for future research are provided to help refine this proposed framework.

Bureaucratic Reform at Bandung Departement of Culture and Tourism in the New Public Service Perspective

This study purposed to analyze the application of New Public Service principles in bureaucratic reform through bureaucratic simplification policies at the Culture and Tourism Office of Bandung City. The research was conducted using descriptive qualitative methods. The data sources were collected through interviews, observations, and document studies. The results showed that the Department of Culture and Tourism of Bandung City has implemented New Public Service principles, such as: serving citizens, not customers; prioritizing public interests; respecting citizenship values; thinking strategically and acting democratically; multidimensional accountability; serving and empowering, leading; and respecting people, not just productivity. The application of these principles can be seen in programs such as online data and interview services, Bandung Creative Hub, intellectual property registration, collaboration with tourism stakeholders, art environment legalization programs, tax incentives for cultural heritage, and support for local art communities. This study concludes that the bureaucracy simplification policies of the Department of Culture and Tourism of Bandung have been implemented by promoting democratic values, public participation, and community service orientation, in line with the principles of New Public Service.

Yabuu Eeruwok dan Abelom Eeruwok: Aktualisasi Nilai-Nilai Kearifan Lokal Suku Lani dalam Proses Pelayanan Publik di Kabupaten Puncak Jaya

The research aims to describe the actualization of Lani Tribe’s local wisdom in the context of governmental public services in Puncak Jaya Regency, Central Papua Province. This research uses a qualitative descriptive approach to explain in depth the local wisdom of Lani tribe, its relevance to the principles of public service and its actualization in public service practice in Puncak Jaya Regency. Data were obtained from in-depth interviews and literature review. The result of research shows that Lani tribe has local wisdom known as yabuu eeruwok and abelom eeruwok. Both forms of local wisdom have universal values so that they are relevant and can mutually strengthen the principles of modern public services, such as the New Public Service. This research also shows that the values of yabuu eeruwok and abelom eeruwok have become the motto and slogan of government administration in Puncak Jaya Regency. This indicates that these two values have been actualized in public service practices in Puncak Jaya Regency.

Digital Transformation 5.0: Establishing ASN Professionalism and Integrity in Public Services

The State Civil Apparatus (ASN) is required to provide quality public services based on the principles of public service. Therefore, we need a system that becomes a public service standard as a guide and commitment to the community in providing services that meet standards of quality, speed, ease of access, affordability and measurable service. Digital transformation in public services absolutely must be implemented in accordance with the development of the digital revolution 5.0. That the quality of ASN must change in an era that is also constantly changing, namely including managerial and decision-making abilities, speed, agility, adaptability and mastery of information technology. In reality, the quality of the State Civil Apparatus (ASN) still does not meet expectations. This is because the challenges in bureaucracy actually lie not only in the lack of skilled and competent human resources, but also in issues of character and behavior that do not reflect professionalism and integrity in providing services.

How do Public-Private Partnerships Affect Public Service Principles? A Case of City Hospitals in Türkiye

Public-private partnership (PPP) policies have been on the Turkish Government’s healthcare agenda for a long time. Türkiye has implemented a series of policies with various elements of neoliberal reforms over the last 20 years and the Turkish Government initiated the PPP policy in 2013 as the final step of the Health Transformation Program. This article reviews the policy process that led to extensive collaboration with the private sector in public health and also examines the effect of the policy on the principles of public service. Türkiye’s policy experience has elements that reinforce the principles of continuity, variability, and equality in many ways. However, this policy was found to have weakened the long-term financial viability of healthcare and led to its fragmentation and the government eventually abandoned this policy in the construction of new hospitals. Türkiye’s experience demonstrates that governments seeking to establish sustainable PPP policies for healthcare must consider the unique dynamics inherent to public service.

The Existence of Integrated Service Units in Improving Management and Public Services Quality at Universities in Indonesia

The study aims to analyze and gather information about the implementation of an Integrated Service Unit (ULT) to improve quality management and service quality at universities in Indonesia. The context for this research is the highly competitive and tight competition for quality management and public service quality among universities in the last decade. In response to the low quality of higher education administration services in Indonesia, the concept of service bureaucratic reform led to the establishment of Integrated Service Units. The research type is library research or literature review, where the researchers rely on existing literature to gather data. The research follows a descriptive qualitative approach with observation tools to analyze the existence of Integrated Service Units that have a high presence in the world of university administration services and have received awards or appreciation from the government. The results of the research indicate that the services implemented by the Integrated Service Units have quality management and service quality that adhere to established standards and principles of public service. The infrastructure of the service system is built using an electronic-based service system (SPBE). The activities are carried out in an integrated manner and are closely connected with other work units to provide cross-unit services in the university or faculty. The service process is completely digitized, using applications developed by each tertiary institution.
 Keywords: integrated service unit, quality management, service quality

Pengaruh Budaya Organisasi dan Kepuasan Kerja terhadap Kinerja Aparatur Peradilan Dengan Motivasi Kerja sebagai Variabel Intervening pada Peradilan Agama Se-Sumatera Barat

In West Sumatra Province, judicial power within the religious judiciary is carried out by the Padang High Court of Religion and 18 work units of the Religious Courts throughout West Sumatra. Court service is an activity in the context of fulfilling service needs for the community, specifically justice seekers based on the laws and regulations and the principles of public service. As an institution with the principles of public service, the judiciary must continuously improve organizational performance. Improved organizational performance will be achieved by increasing the performance of the apparatus on duty in each work unit within the judiciary. Factors that affect the performance of the judicial apparatus can be internal and external factors. This study aims to reveal the influence of organizational culture and job satisfaction on the performance of the judicial apparatus with work motivation as an intervening variable in the Religious Courts of West Sumatra. The subject of the study was the apparatus of the Religious Courts of West Sumatra as many as 106 people were determined using the proportionate stratified random sampling technique. This type of research is quantitative research. Data collection techniques using a questionnaire with a Likert scale model of 5 alternative answers. Data analysis was performed using SEM (Structural Equation Modeling) analysis which was operated based on Partial Least Square (PLS) with three independent variables and one dependent variable. This study found that organizational culture had a positive and significant effect on the performance of the judicial apparatus, while job satisfaction had no effect on the performance of the judicial apparatus in the Religious Courts of West Sumatra, however, organizational culture and job satisfaction had a positive and significant effect on the work motivation of the judicial apparatus in the Religious Courts of West Sumatra. Meanwhile, work motivation does not mediate the relationship between organizational culture and job satisfaction with the performance of the judicial apparatus in the Religious Courts throughout West Sumatra.

Public Service Innovation through ARSI (Study in Rampal Celaket Village)

The public's demand for public service has encouraged the government to innovate services to improve public service. One service that must be considered is the service of incapacity certificate. The purpose of this study is to describe and analyze the service of a certificate of incapacity through ARSI in Rampal Celaket Village. This type of research uses a qualitative approach. Data was collected through interviews, observation, and documentation with a research focus on online service ARSI, management of incapacitated certificates, and Certificate of Disadvantage service procedures consisting of indicators of the simplicity of service procedures, clarity of service, ease of service access, and timeline in service. The result of the study shows that the certificate service for incapacity through ARSI is implemented in the Rampal Celaket Village based on the principle of public service according to the Minister of Administrative Reform No. 63 of 2003 concerning General Guidelines for the Implementation of Public Services. The Rampal Celaket Sub-District Office is making efforts to simplify service procedures seen from access via WhatsApp besides seeking clarity of service seen from the ARSI service display which contains various information about the Rampal Celaket Village in detail, then ease of service through ARSI seen from access via cellphone and how to use it by clicking or typing according to needs and supported by supporting facilities and infrastructure as well as the ability of employees.

Analysis of Office Management at Government Agency Offices to Provide Public Services in Warudoyong Sukabumi

Abstract
 Office management in government agencies plays an important role as a management catalyst in achieving public services. Public service is an effort in providing services provided by an organization or agency in meeting customer needs in accordance with the principles and principles of public service. The purpose of this research is to analyze and understand office management and services in Warudoyong Sub-district, Sukabumi City. The research method used is descriptive research through a qualitative approach. The results of the research are that the Warudoyong Sub-district apparatus always works together in providing the best service to the community, besides that in the implementation of public services, service standards must be prepared by the organizer by taking into account the organizer's capabilities, community needs, and environmental conditions.
 Keywords: Community, Service, Office, Warudoyong.

Honesty as a principle of public service: nutrition of regulations

Honesty as a principle of public service: nutrition of regulations

Принцип защиты государственных служащих от неправомерного вмешательства в их профессиональную служебную деятельность в системе принципов построения и функционирования системы государственной службы

Introduction. The article is devoted to identifying the features of the manifestation of the principle of protecting civil servants from unlawful interference in their professional service activities and determining its place in the system of principles of public service. Materials and methods. The study is based on an analysis of the positions existing in science regarding the definition of the term “principle of public service”, the classification of the principles of public service and the features of the legal consolidation of the principle of protecting civil servants from unlawful interference in their professional activities in the system of principles for the construction and functioning of the public service system. Analysis. Sufficient attention is not paid to the identification of the features of the principle of protecting civil servants from unlawful interference in their professional service activities and determining its place in the system of principles of public service in legal science. The theoretical and normative definition of this principle has not been formulated. Legislation on public service, fixing the principle under consideration, does not disclose its definition and does not specify the forms of its expression. Results. Consideration of the content of the provisions of regulatory legal acts led to the conclusion that the principle of protecting civil servants from unlawful interference in their professional activities is a guiding principle enshrined in the norms of the legislation on public service, as well as the guiding principle arising from their content, aimed at ensuring the interests of the public service by preventing unlawful influence of state bodies, officials, individuals and legal entities on the performance by civil servants of their official duties.

PELAYANAN PUBLIK PADA SEKSI PENGENDALIAN PERUNTUKAN PENGGUNAAN RUANG DAN KAJIAN LINGKUNGAN HIDUP STRATEGIS (KLHS) DINAS LINGKUNGAN HIDUP DAN KEHUTANAN ACEH

Public services in the Spatial Utilization Control and Strategic Environmental Assessment (KLHS) Section of the Aceh Environment and Forestry Service in improving services for business actors/and or activities who come to take care of the process of determining environmental permits in the Aceh Environment and the Forestry Service are expected so that Civil Servants Civil servants (PNS) and other employees who are involved in public services in obtaining environmental permits are more focused and professional, so that business actors and/or activities feel satisfied and can work together well so that it is easier to achieve a goal to be achieved together. The research uses a qualitative approach, namely the researcher intends to obtain an indepth description of a social phenomenon related to public services in the Control Section for Spatial Utilization and Strategic Environmental Studies. This study aims to find out and analyze how the Principles of Public Service in the Control Section for Spatial Utilization and Strategic Environmental Studies include the first dimension of simplicity which has two indicators, namely: not convoluted and easy to understand. The second dimension of attitude in service is discipline and courtesy. Then the Public Service Standards in the Spatial Utilization Control and Environmental Study Strategy Section of the Aceh Environment and Forestry Service include the first dimension of service procedures which have two indicators, namely: requirements and inspection while the second dimension is completion time with registration and completion indicators. The results of the study show that public services in the Control Section for Strategic Spatial Utilization and Environmental Studies at the Aceh Environment and Forestry Service are very satisfying in accordance with the recognition of business actors/activities and guaranteed courtesy in their services, hopefully in the future it will be even better.Keywords : Public, Services

GOOD GOVERNMENT OPTIMIZATION THROUGH STANDARDIZING PUBLIC SERVICES

Currently, problems related to public services are still far from being expected and must continue to be improved. In realizing good governance today, it is needed not only good public services in local and central governments, but also in sub-district governments. There are three important reasons behind the novelty of public services as an effort to encourage good governance practices in Indonesia. First, improving the performance of public services that are considered important by stakeholders, namely the government, the community and the business world. Second, public service is the domain of the three elements of government that interact very intensively. Third, the values ​​that characterize the practice of administering government are translated more easily and clearly through public services.The implementation of the Community Empowerment Program (PPM) includes the format, socialization activities in collaboration with the Immigration Office Class I TPI Tanjung Perak with the theme Strengthening Public Services in Realizing Good Governance in Government Offices. Strengthening public services under supervision in three stages. The first stage is sharing discussion, FGD activities, and preparing public service standardization. The target of this activity is all village officials. From these socialization activities resulted in the standardization of public services that have been made jointly based on Law No. 25 of 2009 and Ministerial Regulation No. 36 of 2012. Simple Public Service Principles; certainty of time; accuracy; legal certainty; responsibility; facilities and infrastructure; easy access; discipline, manners and registration; as well as convenience. In addition, it is also determined by service techniques in the urban village sector.
 Keywords: Optimization, Good Government, Public Service. Standardization

ANALISIS PELAYANAN PUBLIK DI KANTOR KEUCHIK DESA GUNONG KLENG KECAMATAN MEUREUBO KABUPATEN ACEH BARAT

Public service is a series of fulfillment of needs based on applicable service procedures. The quality of service greatly determines the satisfaction of service recipients, the better the service provided, the higher the quality of service. Service quality can be measured through the principles of public service, namely, transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations. The purpose of this study is to analyze the public services run by the Gunong Kleng Village Government through a comparison with the principles of Law Number 25 Year 2009 concerning the quality of government public services. The type of research method used is qualitative through a descriptive analysis approach in order to obtain a description of the public services carried out in Gunong Kleng Village in accordance with the established principles of public service. Data collection techniques used are observation, interview and documentation techniques. The results of the public service analysis show that the Gunong Kleng Village Government, West Aceh Regency has carried out public services well and complied with the aspects of Law Number 25 of 2009.

Positive experience of Germany regarding legal regulation of social protection of civil servants in modern conditions of information communications

The article analyzes the specifics of the legal regulation of social protection of civil servants in Germany. The main laws of Germany in this area are given. The content and significance of the legislative provisions on the social protection of civil servants in the modern conditions of information communications are detailed. The positive aspects of the legal regulation of this area in comparison with the domestic experience are indicated. A list of proposals for borrowing such points from national social legislation has been formulated. This is, first of all, provision of their material and social needs, which arise in connection with the restrictions they experience in connection with the performance of tasks and functions of the state. In connection with the fact that a civil servant performs tasks and functions of the state in his official activities, the state must take responsibility for providing him with everything necessary. That is why the principle of retention, according to the German model, should become one of the key principles of public service. Remuneration of civil servants should become more progressive and take into account a wider range of aspects that affect the amount of wages. The importance of each of them for improving the legal regulation of social protection of civil servants in Ukraine is argued. Social protection of civil servants in Ukraine is only partially related to various social risks. The legislation of European states provides for a slightly narrower range of restrictions that civil servants are subject to, defines a slightly wider range of social guarantees, the issues of restrictions and social guarantees are better balanced, and most importantly - the legislation of other countries allows forming a correct understanding of the essence of social protection of civil servants, as a guarantee of their maintenance and maintenance of their families at an adequate level for civil servants to perform their duties professionally. This is the key difference in the legal regulation of social protection of civil servants in Ukraine and European countries, and it is this that must be changed first of all in the modern conditions of information communications and European integration of Ukraine for the further development of this institutionin our country.

EVALUASI KINERJA APARATUR DALAM PELAYANAN PUBLIK DI DESA WOERAHI KECAMATAN MELUHU KABUPATEN KONAWE

The purpose of this study was to determine the Performance Evaluation of the Woerahi Village Government Apparatus in public services. This research uses descriptive qualitative research method. The informants in this study were 3 (three) BPD members, 3 (three) village government officials and 4 (four) community leaders consisting of religious leaders, traditional leaders, youth leaders and community leaders. This study uses qualitative data analysis where the existing data obtained from observations, interviews and documentation are analyzed by descriptive methods with inductive thinking. The results of this study indicate that the performance of the Woerahi Village government apparatus has not gone well. The work commitment of the Woerahi Village apparatus in working is still low, this makes the discipline of the apparatus in implementing the principles of public service not going well. The timeliness of the Woerahi Village government in working is also still not optimal. The convenience of the Woerahi Village government services is also not optimal. However, the quality of services provided by the Woerahi Village government is quite good, the quantity of services provided by the Woerahi Village government is also quite good. In addition, the effectiveness of the use of technology and resources is also quite well done by the Woerahi Village government. The independence of village officials in carrying out their duties is also quite good

IMPLEMENTATION OF ONLINE BIRTH CERTIFICATE SERVICES THROUGH THE CLAMPID AT THE CANTIAN DISTRICT OFFICE OF CANTIAN SURABAYA CITY

Public service is the fulfillment of the basic rights of citizens by the government, one example of public service is population administration such as administering birth certificates. Pabean Cantian Sub District as the organizer of population administration, especially birth certificates by utilizing technology via Klampid on the E-Kios machine, which is an electronic media that functions to facilitate services to the community. The purpose of the study was to determine the application of birth certificate services via Klampid at the Sub District Office of Pabean Cantian, Surabaya City and to find out what the supporting factors and inhibiting factors were. The type research used is descriptive qualitative method. Meanwhile, the focus of the research is using the concept of the Surat Keputusan MENPAN Nomor 63 Tahun 2003 concerning the Principles of Public Service. The results showed that the implementation of Birth Certificate Services via Klampid at the Sub District Office of Pabean Cantian, Surabaya City was in a good category on the indicators of Simplicity, Security, Responsibility, Time Certainty, Discipline, Politeness and Hospitality, while the indicators of Completeness of Facilities and Infrastructure were still not good.

PERFORMANCE OF ADMINISTRATIVE SERVICES IN THE DISDUKCAPIL CITY OF SAMARINDA

The purpose of this study is to find out and describe the performance of administrative services in the Samarinda City Disdukcapil (Department of Population and Civil Registration) and find out and describe the supporting factors and inhibiting factors in the performance of administrative services in the Samarinda City Disdukcapil. Data were analyzed descriptively. The results showed that the performance of administrative services in the Samarinda City Population Office was known from several things. First, productivity, where every day there are always people who manage population administration in the Samarinda City Population Office. The Samarinda Disdukcapil is fully committed so that it completes the service in accordance with the existing tempo. The second is the quality of service where the Samarinda City Disdukcapil makes full efforts so that it provides quality services to the community. The population administration services of the Samarinda City Population Office are included in the great category of excellent. This is based on an assessment from the central government. The third is responsiveness, where the people of Samarinda City give a positive response to the administrative services in the Samarinda City Disdukcapil. Fourth, ressonability in which population administration services in the Samarinda City Population Office are carried out in accordance with the principles of public service consisting of transparency, accountability, conditional, participatory, equal rights, and a balance of rights and obligations. The fifth is accountability, where the population administration service in the Samarinda City Population Office refers to the Surat Keputusan Kepala Dinas Kependudukan dan Catatan Sipil Kota Samarinda Nomor: 470/13.b/100.16 concerning the Establishment of Service Standards on the Types of Services of the Samarinda City Population and Civil Registration Service. The policy is considered consistent.