Public Service Institutions Research Articles

Institutional Problems in Regional Public Services

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

Accessibility to public institution facilities for people with disabilities in Novi Sad - European capital of culture 2021

Persons with disabilities and reduced ability to move need to be provided with unimpeded access, movement, staying and working in all buildings with equal treatment as the rest of the people. The objective of this paper was to determine accessibility to public service institutions and educational institutions, as well as possible statistically significant differences in the presence of elements of accessibility between such institutions. The total of 154 buildings in Novi Sad was processed (70 educational institutions and 84 public service institutions). Measuring lists were composed for the purpose of collecting data based on the Rulebook on Technical Standards of Accessibility RS 2013, with the additional use of a meter and subjective visual assessment of a measuring entity. The obtained data were processed in the programme SPSS for Windows, version 20. For the purpose of determining differences among the parametric variables, a T-test for independent samples was used, and in order to determine the differences among the non-parametric variables, a ?2- test was used, at the deduction level of p?0,05. The obtained results indicate the existence of statistically significant differences in the elements of accessibility among the public service and educational institutions in the territory of the City of Novi Sad, especially with respect to the following variables: type of entrance doors (p=0.027) and opening side of the entrance doors (p=0.000).

Psychological methods in personnel recruitiment processes

It is highly important for a professional team to have each person in the right position in the organization in order to be able to receive competent support in accordance with their abilities and specializations, so that this helps the organization achieve its predetermined goals. The article discusses the psychological methods in personnel placement organization process within a company through looking into the stages of personnel selection and stuff assessment. A complex recruitment process that requires great attention and correct determination of all functions is described from a scientific point of view based on research data. The theoretical and methodological aspects of selection and hiring processes are highlighted in the works of several other scientists Chaudhuri K.K., Huffcut A.I, Podsakoff N.P., Whiting, S.W., Podsakoff P.M., A.P. Egorshina, S.I. Samygina, A.Ya. Kibanova et al. who have enriched the theory and practice of personnel management. Practical examples are given of how personnel selection is carried out under real conditions, the pros and cons allowed by managers are analyzed. The stages and procedures for personnel selection are considered. A study was conducted to determine the modern psychological methods of personnel assessment that are most frequently used in public service institutions with different national background when selecting candidates. The possibilities of the biographical method as an assessment tool used by organizations in assessing candidates are revealed. The principle of past behavioral sequence which is at the same time a predictor of future behavior is substantiated. Information about past events and behavior, reflecting personal qualities, attitudes, experience, interests, skills and abilities and cultural peculiarities are explained in terms of prognostic parameters of overall productivity. The importance of psychological selection methods to determine employees’ qualification level and their knowledge is revealed. Key words: рersonnel assessment, personnel assessment, assessment sources, tools, biographical method, multicultural environment.

Creating Public Service Excellence applying Learning Organisation Methods: The role of Strategic Leadership

Effectiveness and efficiency in South Africa is high on government's agenda. The main objective of this research was to determine the role of a strategic leader in creating a learning organisation for public sector effectiveness. The sample was based on interviews and focus group discussions with strategic leaders that represent five major central government institutions (N=168). The results showed that leaders need to display a high level of consciousness of their effect on the organisation and employees. Leaders also provide the necessary guidance and motivation towards and effective and efficient learning organisation. Finally the results showed that leaders need to be able to adapt to rapid changing environments to apply organisational learning effectively in public service institution. This paper concludes with an integrated framework relating Strategic Leadership, Organisational Learning and Public Sector Effectiveness.

The Community Satisfaction and Participation of the Health Planning Process in Primary Health Care

PHC as a public service institution is obliged to comply with the public service standard regarding with the community participatory principle. This research aimed to describe the community satisfaction and participation level in the PHC planning. Descriptive qualitative with 14 informants from 4 PHC in districts of Semarang and Kudus. Data were collected by indepth interview and analyzed with content analysis. Communities are satisfied with the PHC service because of the good service and uncomplicated procedure, which has impact to increase the daily visits. This situation makes queue time longer and the fatigue level of the officer tends to decrease the satisfaction. Communities have been involved in the planning mechanism, although only limited to the situational analysis phase. The Health Office is expected to facilitate the addition of PHC personnel and PHC also have to fulfill the need of human resources through the plans that have been done.

Poltekkes Kemenkes Malang’s Organizational Response In Facing The Implementation of Performance-Based Remuneration System (A Case Study on Public Service Institution within Resource Dependence Theory Perspective andNew Institutional Sociology)

This study is aimed at revealing the organizational response of Polkesma in facing pressure on the implementation of remuneration system and the way to continue the sustainability of remuneration system through Resource Dependence Theory and New Institutional Sociology perspective.This research uses post positive paradigm with qualitative approach and case study research strategy. The results showedthat the Organizational response which was initially shown in the form of <em>Acquiesce</em> met regulatory compliance (<em>coercive isomorphism</em>). In addition to the <em>Acquiesce</em>, the Polkesma showed a compromising response towards institutional pressure through the initiative to develop performance appraisal system by following the institution that had successfully applied (mimetic isomorphism) and used consultant service (normative isomorphism) to develop Key Performance Indicator (KPI). Efforts to continue the sustainability of Polkesma remuneration system were done by optimizing the escalation of main educational income, asset utilization, the principle of "smart" in the use of budget and the improvement of <em>Tri Dharma Perguruan Tinggi’s </em>quality. Polkesma had been successfully considered as the role model of remuneration implementation in the Ministry of Health.

From an uncomfortable conversation to a productive strategic dialogue

From an uncomfortable conversation to a productive strategic dialogue

Knowledge graph based on domain ontology and natural language processing technology for Chinese intangible cultural heritage

Intangible cultural heritage (ICH) is a precious historical and cultural resource of a country. Protection and inheritance of ICH is important to the sustainable development of national culture. There are many different intangible cultural heritage items in China. With the development of information technology, ICH database resources were built by government departments or public cultural services institutions, but most databases were widely dispersed. Certain traditional database systems are disadvantageous to storage, management and analysis of massive data. At the same time, a large quantity of data has been produced, accompanied by digital intangible cultural heritage development. The public is unable to grasp key knowledge quickly because of the massive and fragmented nature of the data. To solve these problems, we proposed the intangible cultural heritage knowledge graph to assist knowledge management and provide a service to the public. ICH domain ontology was defined with the help of intangible cultural heritage experts and knowledge engineers to regulate the concept, attribute and relationship of ICH knowledge. In this study, massive ICH data were obtained, and domain knowledge was extracted from ICH text data using the Natural Language Processing (NLP) technology. A knowledge base based on domain ontology and instances for Chinese intangible cultural heritage was constructed, and the knowledge graph was developed. The pattern and characteristics behind the intangible cultural heritage were presented based on the ICH knowledge graph. The knowledge graph for ICH could foster support for organization, management and protection of the intangible cultural heritage knowledge. The public can also obtain the ICH knowledge quickly and discover the linked knowledge. The knowledge graph is helpful for the protection and inheritance of intangible cultural heritage.

Outsourcing of the Delivery of Non-Core Services in Tanzanian Public Service Institutions: A Case of the President’s Office – Public Service Management (PO-PSM)

Outsourcing of the Delivery of Non-Core Services in Tanzanian Public Service Institutions: A Case of the President’s Office – Public Service Management (PO-PSM)

MANAJEMEN PUBLIC RELATIONS DALAM MENGELOLA MEDIA SOSIAL INSTAGRAM

This research is based on the lack of public understanding of the importance of information on customs and public service phenomenon through cyber or online activities. Like other public service institutions, customs offices are scattered throughout Indonesia, especially the subject of this research is Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean B Yogyakarta. The object of this research is Instagram account @. Theories and concepts used in this research are public relations concepts, cyber public relations, public services, and management functions. This research is descriptive qualitative research. The results of this study indicate that the Information and Information Services Section perform all the functions of planning, organizing, directing, and controlling management. By planning, organizing, directing and controlling uploading of photos or videos about the information or activity of the customs and excise office in a dynamic and indeterminate manner on a weekly basis and when there is new information and need to be informed to the public it will be uploaded to Instagram by packing the content that has been planned in order to attract followers to read or even attract the general public to become its new followers.
 Key Words: Public Relations Management, Instagram, Public Service, Cyber PR

International mobility and well-being of public sector expatriates

PurposeThe purpose of this paper is to examine the health-related well-being of public sector expatriates paying particular attention to the family situation.Design/methodology/approachA cross-sectional survey was conducted among the entire staff of the German Foreign Service (GFS), resulting in a response rate of 35.5 percent (analytical sample n=1,390). Partnership status, childlessness, and experiences of partnership break-ups were analyzed by gender and by age. Using OLS regression, the authors examine how gender and individual perceptions of conflict between international relocation and family stability and formation contribute to subjective well-being.FindingsThe results show that females are significantly over-represented among GFS employees who experience partnership instability as well as among single and childless employees. Yet barriers to partnership and family formation appear to be increasing for younger cohorts of male employees.Practical implicationsUnstable families can jeopardize the well-being of employees highlighting that expatriates’ relationship and family needs are insufficiently met in high mobility contexts.Originality/valueThe focus on family formation challenges in non-corporate expatriation makes a novel contribution to the literature and practice of expatriate management, as the system-wide rotational staff mobility of public service institutions has received minor attention.

Spanish historic archives’ use of websites as a management transparency vehicle

Against the backdrop of Spain’s Transparency Act, this article discusses the presence or otherwise of a series of document types, proposed as management-related transparency indicators, on 61 (8 national and 53 provincial) historic archive websites. Although examples of good practice were identified, the information provided was found to be scant, in particular as regards lines of action, organisational objectives and yearly reports. The information most commonly provided on the websites included the collection classification chart, service use regulations and citizen charters. The inference drawn was that archives, so intently focused on their role in the application of the Act by the organisations they serve, neglect their own administrative obligations in respect of its provisions. The recommendation is that as government-funded and subsidised public service institutions, historic archives should exercise transparency by furnishing the information stipulated in the Act on their websites.

Negotiating Creativity on a Small Budget

Abstract This article presents findings from a production analysis of the Danish public-service television channel DR3’s fiction production Anton 90, which was made in cooperation with a small independent production company called New Creations. In the context of intensified competition on the Danish market for fiction series, the ambivalent cooperation behind this production exemplifies the low-budget efforts of a traditional public service institution to produce the fiction series that their younger target audience desires. The article uses a narrative-discursive approach to creativity and develops the term creative assumptions in order to analyse how media professionals’ implicit assumptions about conditions for creativity can influence the production process, and can generate disagreements. The analysis shows that the value of Anton 90 as a product is negotiated socially by the involved parties who have quite different assumptions about how production conditions can promote creativity, and suggests that a low-budget production can still be labelled as “successful”.

PERANCANGAN SISTEM INFORMASI PENDAFTARAN DAN PEMBAYARAN RAWAT JALAN BERBASIS WEBSITE DI RUMAH SAKIT AMC BANDUNG

In the preparation of this thesis, the authors do research About Registration and Outpatient payment at RS AMC Bandung. According to the researchers, these activities have not been supported by a supportive system so that there are some obstacles such as the occurrence of registration queue, inefficient in serving outpatients. AMC Hospital as one of the public service institutions in the health sector requires the existence of an accurate, reliable, and sufficient information system to improve its services to patients and other related environments.To overcome these problems, the authors designed an information system that can be used to facilitate the data processing of outpatients at the Hospital RS AMC, the method used in designing this system is the method RUP (Rational Unifed Process). RUP (Rational Unifed Process) is a software engineering method developed by collecting various best practices in the software mining industry, where the development tools use UML (Unified Modeling languange).Thus, based on the system that has been created, it can facilitate the registration of patients who can be accessed anywhere, can improve information services for patients who will register and can expand the reach of information.

PERANCANGAN SISTEM INFORMASI PENDAFTARAN DAN PEMBAYARAN RAWAT JALAN BERBASIS WEBSITE DI RUMAH SAKIT AMC BANDUNG

In the preparation of this thesis, the authors do research About Registration and Outpatient payment at RS AMC Bandung. According to the researchers, these activities have not been supported by a supportive system so that there are some obstacles such as the occurrence of registration queue, inefficient in serving outpatients. AMC Hospital as one of the public service institutions in the health sector requires the existence of an accurate, reliable, and sufficient information system to improve its services to patients and other related environments.To overcome these problems, the authors designed an information system that can be used to facilitate the data processing of outpatients at the Hospital RS AMC, the method used in designing this system is the method RUP (Rational Unifed Process). RUP (Rational Unifed Process) is a software engineering method developed by collecting various best practices in the software mining industry, where the development tools use UML (Unified Modeling languange).Thus, based on the system that has been created, it can facilitate the registration of patients who can be accessed anywhere, can improve information services for patients who will register and can expand the reach of information.

Temporary Food Handlers’ Compliance with Effective Food-Hygiene Practices

Success in food handling depends, in part, on a self-regulation practice factor that accounts for better results in food safety. A self-report study conducted on 318 food handlers reveal that temporary workers were able to comply with the overall hygiene practices outlined in the 1983 Malaysian Food Act and the 2009 Food Hygiene Regulations. This study also shows that proper training of these workers could result in high-level hygiene practices at public food service institutions that would satisfy the community’s appetite for safe and healthy food. Keywords: Hygiene practices; temporary workers; food handlers; community healtheISSN 2398-4295 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia

Research on Service Design of Public Service Institution Under Chinese Background—Beijing Talent Archives Management Center as An Example

The service of Chinese talent archives management will be greatly challenged with the development of society and economy as well as changes of talent policy and the market of mobile talents. In the paper, ‘user orientation’ service idea will be regarded as the core of service innovation. International advanced ‘service design’ innovative thinking and method will be used for constructing and perfecting serviceoriented interaction system on the basis of digital and Internet technology. The originally scattered design resources are integrated into a whole and innovated, thereby creating talent file public management cases characterized by advanced concepts, high efficiency and good experience. The service design of Chinese public service institution is studied in theory and practice.

Research on Integration Scheme and Framework of Public Digital Cultural Resources

The integration of public digital cultural resources refers to the integration of digital resources distributed in museums, libraries, archives and other public service institutions, to achieve one-stop resource search and acquisition through clustering, integration and reorganization. This study mainly discusses the main problem facing the public digital cultural resources integration system is how to build an open and interconnected three-tier digital resources integration scheme based on the digital resources owned by multiple heterogeneous public cultural research platforms through interoperability and data sharing between platforms, so as to realize cross-platform, cross-language and the "one-stop" access mode of users.

ОРГАНІЗАЦІЙНО-ПРАВОВІ ПРІОРИТЕТИ РОЗВИТКУ ІНСТИТУТУ ДЕРЖАВНОЇ СЛУЖБИ В УКРАЇНІ

The purpose of the study is to provide scientific and theoretical substantiation of the organizational and legal foundations of the development of the public service institution in Ukraine. It is proved that an important direction of organizational and legal development of the civil service institute is the increase of the efficiency of public administration, qualitative increase of the personnel potential of the civil service. Study of the main areas of organizational and legal support of public administration has allowed to determine the priorities for the development of the civil service in Ukraine. The research revealed that the effectiveness of public administration is determined by its ability to operate with modern tools of analysis, modeling and forecasting, which depends on the organizational structure of management. The results of the research show that the development of the Ukrainian state depends to a large extent on the qualitative leadership of the state-management structures, on the personal professional level of the manager, on the presence of progressive orientations, vigor and responsibility.

Decision theory for comparing institutions.

Various forms of performance assessment are applied to public service institutions, such as hospitals, schools, police units, and local authorities. Difficulties arise in the interpretation of the results presented in some established formats because they require a good understanding and appreciation of the uncertainties involved. Usually the results have to be adapted to the perspectives of the users-managers of the assessed units, a consumer, or a central authority (a watchdog) that dispenses awards and sanctions. We present a decision-theoretical approach to these and related problems in which the perspectives are integrated in the analysis and its results are choices from a finite list of options (alternative courses of action).