Public Ombudsman Research Articles

University Public Ombudsman and their Challenges to Face Bullying at Work

University Public Ombudsman and their Challenges to Face Bullying at Work

Izvršenje u francuskom upravnom sporu

Court decisions are mandatory for the party who must execute them. Similarly, the party may seek that the administrative court “order” the public legal entity to execute court judgements within a specific timeframe. In the case of a refusal to execute a decision, the administrative court can punish the public legal entity. To be more specific, in administrative court adjudication, the Republic of France’s procedural methods used in the case of non-execution of administrative court decisions range from incentive to repressive measures. An immense contribution to effective execution of administrative court decisions has been made by two institutions: the Department for Reporting and Studies of the State Council and the Public Ombudsman.

A OUVIDORIA À LUZ DA ANÁLISE DE CONTEÚDO

Vistas como um instrumento de participação social, as ouvidorias públicas possuem a distinta função de aproximar os cidadãos das instituições. Com o objetivo de aprimorar o processo de resolução de problemas e dos pedidos de informação, neste estudo foram aplicadas técnicas estatísticas nos termos linguísticos de uma base textual de solicitações remetidas à ouvidoria. Utilizando a metodologia de Análise de Conteúdo e com o auxílio do programa Iramuteq, foi proposta uma tipologia personalizada para a classificação das demandas recebidas pelas ouvidorias por meio das técnicas de Classificação Hierárquica Descendente e de Análise Fatorial por Correspondência. Espera-se que a nova proposta sirva para o fortalecimento da relação cidadão-instituição ao adequar os trabalhos realizados pelas ouvidorias às necessidades do seu público demandante, além de estimular a replicação da metodologia em outras organizações, sejam elas públicas ou privadas.

Quem conhece as ouvidorias públicas? um estudo sobre a imagem percebida por cidadãos de Florianópolis (SC)

As ouvidorias públicas são instituições que atuam como interlocutoras entre o cidadão e os órgãos públicos. São normalmente utilizadas quando o cidadão necessita realizar uma reclamação, fazer uma sugestão ou solicitar informação. No Brasil, tornaram-se populares no final da década de 1990, impulsionadas pelo movimento do gerencialismo na administração pública. Em 2014, segundo dados da Ouvidoria-Geral da União (OGU), somavam 285 as ouvidorias públicas dos órgãos vinculados ao Poder Executivo na esfera federal. Entretanto, em que pese sua expansão e relevância, são escassos os estudos sobre ouvidoria pública e, em especial, aqueles cujo sujeito de pesquisa é o cidadão. É nesse cenário que nasce o presente estudo, movido pelo interesse em investigar o nível de conhecimento e a imagem das ouvidorias públicas na percepção de cidadãos. Para tanto, foi empreendida pesquisa survey com 400 pessoas na região central de Florianópolis (SC). Entre os respondentes, 71% manifestaram não saber o que seria uma ouvidoria pública. No procedimento de análise, o teste qui-quadrado confirmou existência de diferenças estatisticamente significativas, especialmente no tocante à ocupação profissional e conhecimento sobre a existência das ouvidorias. Entre os que manifestaram conhecimento, as principais associações são feitas aos termos “reclamação” e “ouvir o cidadão”. Foi observada a predominância de associações neutras e positivas à imagem, revelando boa reputação. Entre as possíveis contribuições de uma ouvidoria pública, destaca-se, na percepção dos respondentes, a facilidade no contato com o órgão público, melhoria na qualidade dos serviços públicos e facilidade na cobrança dos direitos.

「いじめ」問題における行政統制を通じた教育行政管理の適正化論 ――第一線職員論からのアプローチ――

「いじめ」問題における行政統制を通じた教育行政管理の適正化論 ――第一線職員論からのアプローチ――

Conceptualising the Australian telecommunications industry self-regulation scheme in the context of Australian judicial system and administrative justice

The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievance and as a “watch dog” to administrative justice. The emergence of private ombudsman institution in 1980s has brought some significant controversies. Despite the fact that many of the early controversies have not been sufficiently addressed, private ombudsman institution has proliferated in the recent years. In this context, this article examines the nature of private ombudsman institution and its changing position in administrative justice by using Australian telecommunications industry self-regulation agency, the Telecommunications Industry Ombudsman (TIO) as a case study. This article established a key claim that the TIO is substituting for courts with respect to consumer matters within its service sector. Stemming from this claim, this article further argued that the current TIO scheme presents a situation where sectorial ombudsman may provide different rights and remedies from those may available in courts; consistency in decision-making by private ombudsman can be problematic; and fair procedure requirements remain to be tested by the courts. In conclusion, this article suggested that private ombudsman institution, like the TIO, should subject to regular review, and as a starting point of this process, authoritative and standardised quality control assurance mechanisms should be established to ensure that complaints could be effectively received and handled.

Conceptualising the Australian telecommunications industry self-regulation scheme in the context of Australian judicial system and administrative justice

The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievance and as a “watch dog” to administrative justice. The emergence of private ombudsman institution in 1980s has brought some significant controversies. Despite the fact that many of the early controversies have not been sufficiently addressed, private ombudsman institution has proliferated in the recent years. In this context, this article examines the nature of private ombudsman institution and its changing position in administrative justice by using Australian telecommunications industry self-regulation agency, the Telecommunications Industry Ombudsman (TIO) as a case study. This article established a key claim that the TIO is substituting for courts with respect to consumer matters within its service sector. Stemming from this claim, this article further argued that the current TIO scheme presents a situation where sectorial ombudsman may provide different rights and remedies from those may available in courts; consistency in decision-making by private ombudsman can be problematic; and fair procedure requirements remain to be tested by the courts. In conclusion, this article suggested that private ombudsman institution, like the TIO, should subject to regular review, and as a starting point of this process, authoritative and standardised quality control assurance mechanisms should be established to ensure that complaints could be effectively received and handled.

Conceptualising the Australian Telecommunications Industry Self-Regulation Scheme in the Context of Australian Judicial System and Administrative Justice

The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievances and as a “watch dog” to administrative justice. In the past few decades since the 1980s, private ombudsmen have emerged and proliferated, which has also brought some significant controversies alongside their rapid development. Unfortunately, many of these controversies have not been sufficiently addressed to date. This article examines the nature of the private ombudsman and its changing position in administrative justice by using the Australian telecommunications industry self-regulation agency, the Telecommunications Industry Ombudsman (TIO) as a case study. This article establishes a key claim that the TIO is substituting courts with respect to consumer matters rising from its service sector. Stemming from this claim, this article further argues that the current TIO scheme presents a situation where sectorial ombudsmen may provide different rights and remedies from those available in the courts. Furthermore, consistency in decision-making by private ombudsmen can be problematic, and fair procedure requirements remain to be tested by the courts. In conclusion, this article suggests that private ombudsmen, like the TIO, should be subject to a closer monitoring process, and as a starting point, this article suggests an authoritative and standardised quality control assurance mechanism should be established to ensure that complaints are effectively received and handled.

Turning the Wheels: The Cost Factor

Corruption scandals are increasingly becoming rampant, especially in developing countries. The recent corruption scandals in India, in particular, have led to calls for legislation to establish an independent Public Ombudsman, who will be able to initiate investigations into allegations of corruption. In this paper we consider a typical problem that such an Ombudsman might face — that of initiating an enquiry into an allegation of corruption involving a large body of public officials. Recognizing that such investigations may be costly, we draw from the literature on statistical sampling to get estimates of the possible costs of an initial investigation, and report numerical results comparing the classical approach with the sequential sampling approach of Wald (1947).

A Study of the Public Ombudsman : the comparison general ombudsman with welfare ombudsman

A Study of the Public Ombudsman : the comparison general ombudsman with welfare ombudsman

Book on public ombudsmen

Alternatives to the High Cost of LitigationVolume 6, Issue 7 p. 107-107 Article Book on public ombudsmen First published: July 1988 https://doi.org/10.1002/alt.3810060705AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat No abstract is available for this article. Volume6, Issue7July 1988Pages 107-107 RelatedInformation