Public Library Users Research Articles

The role of libraries in the dissemination of health information in Botswana

Purpose This paper aims to investigate the role of public libraries in the dissemination of health information in the southern part of Botswana, namely, Kgatleng and Kweneng districts. It also explored how these libraries market health information services to the community they serve. The study also used health information acquisition model to get an understanding on how public library users seek health information. Design/methodology/approach The survey research design was chosen for the study and purposive sampling procedure was used to obtain the sample size of the population. The sample size consisted of 120 respondents and six interviewees. Data were collected from both library staff and users using questionnaires and interviews. Findings The results of the study showed that public libraries are striving to provide accurate and useful health information to members of the community by collecting and availing both print and electronic health information sources. The findings further indicated that public libraries have marketing programmes that they use on raising awareness of health information to their clientele. The marketing programmes include outreach, library brochures/leaflets, newsletters and library exhibitions. The results of the study also showed that there were some challenges that hindered the library users to access and use health information (e.g. lack of appropriateness of information resources and limited number of health information sources). Originality/value For a better dissemination of health information, public libraries should establish working relationships with health agencies and communication organisations or media houses with the objective of cooperative developments of collections, referrals and shared training.

Why Storytelling Matters: Unveiling the Literacy Benefits of Storytelling

Storytelling is a long-standing tradition in US public and school libraries. Storytelling, not to be confused with story reading, involves telling a story from memory without the aid of a book or written script. Some tellers memorize their stories; others memorize the characters and events and freely tell their stories, varying them with each telling.

Conceptual modelling of the public sphere in public libraries

Purpose– The purpose of this paper is to construct a conceptual model of the public sphere in public libraries. Various international authors over the past 20 years have associated the public sphere with public libraries, but these associations have yet to be clarified and synthesized in a comprehensive way.Design/methodology/approach– This study used qualitative content analysis to identify the dimensions of the public sphere in public libraries. The study’s scope included annual reports from an urban US public library system from 1900 to 2010.Findings– Six dimensions of the public sphere in public libraries are described with examples. The dimensions are: core criteria; internal public sphere; external public sphere; collect and organize discourse; perform legitimation processes; and facilitate discourse. Three of these dimensions are newly identified. The six total dimensions are synthesized into a comprehensive conceptual model with three discourse arenas: governance and management; legitimation; and commons.Originality/value– This study is distinctive because it used a data-based, empirical approach to public libraries to an abstract sociological concept. Three dimensions of the model are new to library studies literature and therefore represent new potential areas of inquiry. The resulting conceptual model is useful for both practitioners and researchers in the public library sector. Further, the model contributes to existing social and political theory.

Implementation of information literacy programmes in public libraries

Purpose The purpose of this study is to examine the implementation of information literacy programmes in the public libraries in Kenya as demonstrated through a case study of the major public library in the country – Kenya National Library Service (KNLS). Design/methodology/approach The use of a case study research design made it possible to establish in-depth personal views, opinions and attitudes of the various respondents through face-to-face interviews and questionnaires. Both quantitative and qualitative approaches were used to collect data from the respondents. Purposive and random sampling techniques were used, and data were analyzed. Findings Major findings of this study indicated that the majority of users at the KNLS relied heavily on the print information materials, while some users, especially researchers, utilized the Internet for their academic work or research. The findings indicated that information literacy should be embedded in the information literacy programmes in all public libraries. Research limitations/implications The study was confined to the KNLS. A much wider scope could be untenable, necessitating such limitation. Practical implications As KNLS is the national library charged with the responsibility of providing public library services, it is a major player in terms of policies and guidelines. The study will encourage users in public libraries to appreciate the importance of information resources and also sensitize public library administrators to support information literacy programmes. Social implications The study will enable the educational administrators to develop and plan relevant instructional models related to information literacy, critical thinking and independent learning. The challenges and solutions experienced at the KNLS can be applied in other public libraries in Kenya. Originality/value The study identified the various gaps and challenges that exists in implementation of information literacy programmes in public libraries. Major recommendations of this study are: users should be provided with training on use of information resources; library staff should be provided with methodology skills to make them effective trainers; and public libraries should partner with other stakeholders to provide information literacy programmes. In addition, adequate funding for physical, material and human resources should be provided to facilitate the implementation of information literacy programmes in the public libraries in Kenya.

Evaluation of Self-Ratings for Health Information Behaviour Skills Requires More Heterogeneous Sample, but Finds that Public Library Print Collections and Health Information Literacy of Librarians Needs Improvement

A Review of:
 Yi, Y. J. (2015). Consumer health information behavior in public libraries: A qualitative study. The Library Quarterly: Information, Community, Policy, 85(1), 45-63. http://dx.doi.org/10.1086/679025 
 
 Abstract
 
 Objective – To understand public library users’ perceptions of ability to locate, evaluate, and use health information; to identify barriers experienced in finding and using health information; and to compare self-ratings of skills to an administered instrument.
 
 Design – Mixed methods.
 
 Setting – Main library and two branches of one public library system in Florida.
 
 Subjects – 20 adult library users purposively selected from 131 voluntary respondents to a previously conducted survey (Yi, 2014) based on age range, ethnicity, gender, and educational level. Of the 20, 13 were female; 11 White, 8 Black, 1 Native American; most had attained college or graduate school education levels (9 each), with 2 having graduated from high school. 15 respondents were aged 45 or older. 
 
 Methods – Intensive interviews conducted between April and May 2011 used critical incident technique to inquire about a recalled health situation. Participants responded to questions about skill self-appraisal, health situation severity, information seeking and assessment behaviour, use of information, barriers, and outcome. Responses were compared to results of the short form of the Test of Functional Health Literacy in Adults (S-TOFHLA) test, administered to participants. 
 
 Main Results – On a scale of 100, participants’ S-TOFHLA scores measured at high levels of proficiency, with 90% rating 90 points or above. Self-ratings of ability to find health information related to recalled need were ”excellent” (12 participants) or “good” (8 participants). Fourteen participants did not seek library assistance; 12 began their search on the Internet, 5 searched the library catalogue, and 3 reported going directly to the collection. Resource preferences were discussed, although no frequency descriptions were provided. 90% of participants self-rated their ability to evaluate the quality of health information as “good” or “excellent.” Participants selected authority, accuracy, and currency as the most important criteria of quality evaluation; however, other important criteria such as editorial review of content were not mentioned. Participants rated their ability to use health information as either “excellent” (17) or “good” (3). 
 
 Conclusion – Use of health information enabled health behaviour change for participants, although conflicting information tended to increase anxiety. Barriers to success in all areas of inquiry include difficulties with terminology, collection limitations, asking a librarian for assistance, and lack of awareness of resources. Librarians should improve their health literacy skills in order to advise on all aspects of health information seeking, evaluation, and use. Collaborative efforts are suggested, such as special libraries and public library efforts, and health professional workshops or seminars offered to public library patrons.

Comparing Health Information Channels between Male and Female Users of Iranian Public Libraries

Nowadays people are seeking health information to raise their awareness. They use many ways to get this information. This study examines the health information channels used by users of public libraries. The population of the present survey consisted of 461 users of public libraries throughout the country, randomly selected in a two-stage cluster sampling method. The questionnaire data were analyzed using SPSS. Cronbach's alpha value was obtained as 0.89. Friedman test showed that there is a significant difference between the preferred channels of women and men for getting health information. Most health information was obtained through TV and the Internet channels. Most of the health knowledge was gained by users through parents, family members and self-study. Libraries played a second role after parents, schools, experiences of visiting doctors and self-study. Users preferred printed materials in the libraries to get health information. Television and the Internet were the most-used information channels. The public library as one of the channels of getting health information can provide reliable updated information to the users. Strengthening the print resources in the health field and introducing and evaluating scientific updated databases must be performed.

Faculty Members’ Attitudes and Perceptions towards E-Publishing at the University of Jordan

Electronic Publishing offers many opportunities to today’s users and scholars that were not available to their predecessors. Because of the multidimensional features of e-Journals, they are becoming the choice of academic as well as public library users. Technology, and particularly the Internet, has great potential for altering scholarly communication and research inhumanities, sciences, social sciences, and health sciences disciplines. Results of scholarly surveys show that there is a significant interest in e-Publication of research. Thus, this research paper investigates the attitudes and perceptions of faculty members at the University of Jordan (UJ) of current issues associated with the use of electronic publishing and perceived obstacles to their extended use for scholarly communication and publication. Specifically, the primary focus of this study is to examine and perceive how faculty members’ use of electronic publications might affect their interest in publishing their own research in electronic formats; as well as to determine the contribution of scholars towards publishing in e-Journals. In order to achieve the research objectives, a questionnaire method was adopted to elicit the opinions of the faculty members; whereas personal interviews were conducted to fill in the gaps. The results of the study reveal that the majority of the faculty members prefer to publish in electronic formats refereed journals, due to the advantages of publishing in e-Journals. Furthermore, the findings show that faculty members are also concerned about the disadvantages of e-Publishing. On the basis of the findings, some suggestions have been recommended to make publishing in e-Journals more acceptable to those scholars at UJ who still do not use it, as well as to maximize the use of e-Publishing because of the advantages that it may offer.

유행성 질병이 공공도서관의 대출책수에 미치는 영향: 메르스 사태를 중심으로

본 연구는 국민들에게 불안감을 야기하고 전반적인 사회활동을 위축시키는 메르스와 같은 질병의 유행이 공공도서관의 이용에 어떠한 영향을 주는지 알아보고자 하였다. 이를 위해 국립세종도서관에 위치하고 있는 “공공도서관 빅데이터 수집 및 분석 플랫폼”을 통해 전국 303개 공공도서관에서 수집된 18,711,453건의 대출기록을 분석하였다. 분석 결과는 다음과 같다. 첫째, 메르스가 유행했던 2015년도는 64,645.05권으로 2014년보다 하루 평균 6,300권 가량 대출책수가 감소하였다. 둘째, 2014년의 경우 7월 5일부터 8월 19일까지의 일평균 대출책수가 4월 4일부터 5월 19일까지와 5월 20일부터 7월 4일까지보다 많은 것으로 나타났다. 이는 학생들의 여름방학이 공공도서관의 대출책수 증가에 영향을 주었을 것으로 파악할 수 있다. 셋째, 메르스가 발생했던 2015년의 경우 메르스 유행 후 기간의 일평균 대출책수가 메르스 유행기간인 5월 20일부터 7월 4일까지보다 많은 것으로 나타났으나 메르스 유행 전 기간과는 유의한 차이가 존재하지 않았다. 넷째, 2014년과 2015년의 메르스 유행 전 기간의 일평균 대출책수와 2014년과 2015년의 메르스 유행 기간의 일평균 대출책수에는 유의한 차이가 없었으나, 2014년과 2015년의 메르스 유행 후 기간의 일평균 대출책수에서는 유의한 차이가 있었다. 연구 결과 국민들에게 불안감을 가져다 준 메르스는 질병의 유행 기간 보다는 오히려 유행 후 기간 동안 공공도서관의 일평균 대출책수에 영향을 주었음을 확인할 수 있었다.

The evolution of Global Libraries’ performance measurement and impact assessment systems

Purpose – The purpose of this paper is to describe the evolution of a common approach to impact assessment across the Global Libraries (GL) portfolio of grants. It presents an overview of two systems, the Performance Metrics (PMs) and the Common Impact Measurement System (CIMS). By providing a standard set of definitions and methods for use across countries, these systems enable grantees to collect data that can be compared and aggregated for the purpose of collective learning, improvement, accountability, and advocacy. Design/methodology/approach – The PMs offer a standard methodology to collect library project performance management data, whereas the CIMS is a standard survey of public library users. The paper describes how the PM and CIMS data are being visualized and used, with examples of findings and lessons learned. Findings – The paper cites examples of the type of PM and CIMS data available, with a focus on employment, gender, and case studies from Botswana and Indonesia. These highlights illustrate how libraries’ user demographics differ from other types of public internet access venues and how libraries can contribute to strong employment and growth. Research limitations/implications – The measurement systems rely on different partners collecting data for the same metrics across different countries; while each grantee adheres to a standard methodology, small procedural, and methodological differences are inevitable. Future research could focus on conducting similar studies elsewhere, outside the cohort of countries in the GL portfolio of grants. Practical implications – The paper offers insights and lessons for library agencies or institutions interested in implementing a common measurement system. Recognizing that few library projects have the resources to track a comprehensive set of indicators, a case study is presented about how smaller initiatives can adapt these systems to their needs. Social implications – The indicators described in this paper enable public libraries to shift their focus from services provided to the outcomes they help individuals and communities realize, potentially increasing the potency of their programming and advocacy. Originality/value – Common measurement systems are not new, but their application in the public library field is novel, as is the Data Atlas, a platform grantees use to compare results across metrics, track progress, and conduct advocacy.

EBiblio, servicio de préstamo de libros electrónicos en bibliotecas públicas

Spain’s Ministry of Education, Culture and Sport has promoted an ebooks project through which Spanish public libraries acquire the licenses for the use of e-books and a computer system that manages the loans. The eBiblio platform allows users of public libraries with internet access to download and read ebooks and audiobooks. The service has been available since September of 2014 through the library networks of various cities and regions.

Signal architectures of US public libraries: Resolving legitimacy between public and private spheres

ABSTRACTPublic library systems intersect with both public and private spheres of social life, but how they do so remains a mystery. Many believe private influences distort the public sphere in public libraries, and if so, then library legitimacy suffers, raising normative and material concerns for library systems. To better understand how libraries negotiate public legitimacy and private influence, we approached the problem using a communications system framework. We used qualitative content analysis to examine data from three US public library systems: Carnegie Library of Pittsburgh, New York Public Library, and Cary Memorial Library in Lexington, Massachusetts. We recorded the many ways private actors communicate with and through public library systems. Then, we analyzed the signals in terms of their components: transmitter, receiver, medium, and message. We found two dimensions: in the Public Sphere dimension, private actors govern, legitimate, and use the library, and in the Private Sphere dimension, private actors exchange personal services and exert economic power. We describe the communication channels shared by private actors and public library systems, identify signals associated with governance, influence, and legitimacy, and consider how these signals relate. This study explores the signal architectures of social life in public libraries.

電子書籍貸出サービスの現状と課題 米国公共図書館の経験から

米国では，9割を超える公共図書館が図書館向けにデジタルコンテンツを配信するベンダーと契約し，図書館利用者へ電子書籍を貸出している。電子書籍の利用は年々増加しており，いまや電子書籍の貸出は図書館にとって定番のサービスとなった。本稿では，さまざまに存在する電子書籍サービスから，特に主流となっているダウンロード型モデルについて取り上げ，最新の統計を中心に現状を報告する。また，サービスの普及につれて，1）プラットフォーム変更にかかわる問題，2）出版社による高価格・貸出制限の設定にかかわる問題，3）個人情報・閲覧履歴の守秘義務に関する問題などを通じて明らかとなった課題を報告する。

Consumer Health Information Behavior in Public Libraries: A Qualitative Study

This article explores public library users’ health information behavior and their perception of their own ability to find, evaluate, and use health information available in public libraries. The study employed semistructured intensive interviews as a follow-up to a quantitative study that measured health literacy ability by employing the Short Test of Functional Health Literacy Ability (S-TOFHLA). Twenty interviewees were selected from survey respondents based on gender, ethnicity, educational level, and age. The study examined their health information needs, self-perception of their own health information behavior, and the impact of the health information. Above all, the findings highlighted that most interviewees encountered critical barriers to using health information services available in public libraries, even though they had proficient health literacy based on S-TOFHLA.

대출기록을 통해 본 공공도서관 이용자 연구 - 강서·양천지역을 중심으로 -

대출기록은 공공도서관에 축적되는 다양한 이용데이터로 이용 행태 분석을 통해 도서관서비스 개선에 적극 반영할 수 있다. 본 연구는 강서 양천지역 공공도서관 2개관의 대출기록 754,198건을 대상으로 대출이용자 및 대출 횟수, 대출자료, 대출시간 및 대출요일 분석을 실시하였다. 분석을 통해 두 도서관의 주된 이용자 계층, 도서관 방문 횟수, 주로 이용되는 자료의 주제, 주로 이용되는 시간을 확인할 수 있었고, 근접하였지만 환경이 서로 다른 두 도서관의 유사한 이용행태를 밝혀냄으로써 대출기록의 활용방안을 제시하였다. Public library user studies are required for better services and circulation records can be used as specific library data to identify common user patterns of the libraries. This study examined 754,198 of circulation data set - number of users, frequencies of circulation, volume of time of circulation and etc. The results of this study indicate the possibility of using circulation data to analyze the usage patterns in public libraries and to provide major types of users, collections, time of circulation, and common library user behaviors for better public library services.

Enriching Discovery Layers: A Product Comparison of Content Enrichment Services Syndetic Solutions and Content Café 2

A comparative analysis of content enrichment services, Syndetic Solutions and Content Cafe 2, was undertaken to explore which service would provide public library users with a superior online search and discovery experience through the enriched data elements offered, specifically looking at the cover image data element and exploring what factors impact the display of said element. A data-set of 250 items in five different formats, including books, CDs, DVDs, e-books, and video games, was searched in four North American public libraries’ discovery layers to compare the integration, extent, and quality of the cover image data element supplied by Syndetic Solutions and Content Cafe 2. Based on an analysis of the URLs, ISBNs, and UPCs for each of the 250 items, it was determined that the integration, and therefore the display, of the cover image data element was impacted by: (1) whether or not an ISBN or UPC was listed in the MARC bibliographic record; (2) which ISBN or UPC was listed, as items could potentially have more than one; (3) the inclusion of both ISBNs and UPCs in the record and the settings of the discovery tool; (4) the order in which the ISBNs or UPCs were listed in the record; and (5) whether or not Syndetic Solutions or Content Cafe 2 had the image data in its database at the time of the search. The quality of the cover image displayed was found to be impacted by the size requested by the library and the size of the image provided by the publisher. These findings may also have implications for the integration of other enriched data elements.

공공도서관 이용자의 다문화서비스에 대한 인식 연구

공공도서관 이용자의 다문화서비스에 대한 인식 연구

Educational Needs of Public Library Users

AbstractPurpose: The article explains the role of user education in public libraries based on the assessment of users’ educational needs in a selected public library. We present a part of the results of the needs assessment study conducted on users of the Ljubljana City Library (LCL). In this presentation, we focus on the thematic areas of users’ interest, the most appropriate time of day and the most appropriate period of the year for participating in education. The aim of presenting this information is to support the development of an appropriate adult education provision and an effective use of human, financial and material resources in public libraries.Methodology/approach: The basic research method used was descriptive and causal non- experimental. The study involved 943 adults LCL users who have filled in an online or a printed form of the questionnaire.Results: Results of data analysis showed that users express a greater degree of interest in the following course topics: travel, foreign languages, literature, public speaking and health. They express the lowest degree of interest in the topics: policy, motoring and mathematics. Afternoons and evenings suit them best, whereas the autumn and winter season are in their view the best time of the year for participating in education. The analysis also showed some statistically significant differences in relation to sex, age, status and educational level of the users.Research limitation: By the practical application of results the characteristics of the sample of users and the environment from which they come, as well as the shortcomings of the questionnaire as an instrument for data collection, have to be considered.Originality/practical implications: The data obtained are useful in preparing the basis of educational activities in LCL, as well as for the design of educational programs in other comparable public libraries and other providers of adult education. The survey results can also serve as a guideline for the acquisition of library materials. The findings about the most appropriate time of day and season of the year for participating in education may also be useful for the organisation of other library events.

Trust in Libraries and Trust in Most People: Social Capital Creation in the Public Library

Studies of the creation of social trust and social capital indicate that informal social contact has a positive effect. Some studies find that uncorrupt public institutions have positive effects on trust and social capital. Additionally, a number of papers show that public libraries have a similar effect. The mechanisms that generate trust, however, remain largely unspecified. Therefore, research describing micro-level processes is needed to uncover the mechanisms creating trust. This article reports a study of change in social trust among first-generation Mexican immigrants who participated in English as a second language (ESL) classes, computer classes, and civics classes in six US public libraries. These students displayed little trust outside their family and friends; however, after participating in library programs, they became more trusting of the library, the librarians, their fellow students, and other library users. These effects can be considered a starting point for a spiral of increasing generalized trust among the students.

The Use of Personal Value Estimations to Select Images for Preservation in Public Library Digital Community Collections

A considerable amount of information, particularly in image form, is shared on the web through social networking sites. If any of this content is worthy of preservation, who decides what is to be preserved and based on what criteria. This paper explores the potential for public libraries to assume this role of community digital repositories through the creation of digital collections. Thirty public library users and thirty librarians were solicited from the Indianapolis metropolitan area to evaluate five images selected from Flickr in terms of their value to public library digital collections and their worthiness of long-term preservation. Using a seven-point Likert scale, participants assigned a value to each image in terms of its importance to self, family and society. Participants were then asked to explain the reasoning behind their valuations. Public library users and librarians had similar value estimations of the images in the study. This is perhaps the most significant finding of the study, given the importance of collaboration and forming partnerships for building and sustaining community collections and archives.

Understanding the librarian/user gap in perception of health information services: A phenomenographic approach

The study aimed to illuminate different perspectives between public library users and librarians in perceiving the major challenges for consumer health information services and suggest how to reduce the gap between them. The study employed phenomenography, a qualitative approach, and conducted semi-structured intensive interviews with 40 public library users and 20 reference librarians at 12 public libraries in Florida and Maryland. Findings identified gaps between user needs and the assistance that librarians provide for them. Privacy issues affect the types of health information resources users prefer, where budget constraints influence the ones on which librarians focus. While traditional reference interviews stress clear communication between users and librarians, the present study underscores that non-verbal communication is crucial in helping users protect their privacy. Understanding the different perspectives of consumer health information services can provide insights for design and evaluation strategies of such service, and training and education of librarians and users.