As consultants to Pierce Transit, the authors were responsible for conducting an assessment of the newly-established, county-wide ‘timed transfer’ bus system. Guided by a strong public involvement programme, the system had been planned to replace outdated Tacoma Transit with its single transfer point, downtown Tacoma. The timed transfer system responded to the need for people to travel between suburban locations throughout the county. The new system was partly established experimentally with several temporary transfer centres in place. A system assessment needed to assure the Board of Commissioners that the new system was working well before they took the political risk of investing in permanent facilities. Instruments were developed to survey opinions of the four major groups using, operating and managing the system: riders, drivers, staff and board members. The strong positive response (along with other important critical feedback) supported the board in moving ahead with the development of permanent facilities. The Pierce Transit case study illustrates several key dimensions of a general model of public involvement and interactive decision-making relevant to the planning of large scale public service and investment systems as a prelude to detailed design programming.
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