PT Pos Research Articles

PENGARUH ROTASI PEKERJAAN TERHADAP KINERJA PEGAWAI PADA PT POS INDONESIA (PERSERO) KANTOR CABANG UTAMA KOTA BANDUNG

The purpose of the study is to investigate for and analyze an impact of job rotation variables on employee performance. The PT Pos Indonesia (Persero) Bandung City Main Branch Office is the focus of the investigation. In this study, a quantitative descriptive method is employed. For data collection techniques, questionnaires are distributed to a sample of 55 employees, whose responses will be processed and analyzed. Statistical tests, such as the t test, serve as the method of data analysis for testing the hypothesis. Before the data, the validity and analyzing dependability were evaluated to determine the data's quality. The findings revealed that position rotation has a positive and statistically significant impact on employee performance. This is demonstrated by the rotation of job variables, which influence employee performance variables by 70.2%, while the remaining 29.8% explains the influence of variables outside the scope of the study. With the job rotation at PT Pos Indonesia (Persero) Bandung, it is hoped that it will be implemented properly so that employees do not feel bored and monotonous about their work or position.

The Role of Marketing Strategy to Increase Brand Trust in the "Pospay" at PT POS Indonesia Malang

Pospay application is growing quite rapidly both internally and externally, so it requires several marketing strategies so that it can influence Brand Trust from the Pospay Application. So, good integrated financial services are needed so that PT Pos Indonesia (Persero) can carry out transactions where previously one person could only carry out one transaction, but PT. Pos has carried out innovations that can provide benefits to society. In this case PT. Pos presents an application offered to consumers to facilitate transactions. Here the application is called POSPAY which aims to provide easy financial services to public which is fixed relevant with changing times in the digital era. The main goal is to shorten time by making several payments at just one time. This study uses a qualitative method, technique data collection using direct observation and interviews with Managers/Staff Financial Services. This observation was carried out in a flexible discussion. The subjects and place of this research are employees of PT Pos Indonesia (Persero) Regional 5 Malang. From the results of observations and interviews, the author can conclude that marketing strategies are able to increase public trust in PT. Pos Indonesia through the Pospay application, such as holding workshop events, sponsoring various events related to transactions, and collaborating with various products outside the company.

Self-Efficacy Memediasi Transformational Leadership Terhadap Kinerja Pegawai

The amount to which the leadership function is performed will have a significant impact on the organization's ability to achieve the company goals that have been established by the corporation. Looking into employees' creative self-efficacy is one thing that leaders need to do in order to boost employee performance. State-owned PT Pos Indonesia has the greatest service network that is dispersed over the entire nation. PT Pos Indonesia (Persero) is now undergoing changes related to its operations, human resources, subsidiaries, and product development. However, PT Pos Indonesia also competes fiercely with other businesses of a similar nature, such JNE, J&T, Tiki, Sicepat, etc. The purpose of this study is to examine and ascertain the impact of transformational leadership on employee performance at PT. Pos Indonesia Bandung through creative self-efficacy. The research methodology makes use of questionnaire-based data collecting, descriptive and verification methodologies, and the SmartPLS 3.3.3 analysis tool. The sampling technique combines convenience sampling with nonprobability sampling. The findings of this study demonstrate that transformational leadership significantly and favorably impacts employee performance. Transformational leadership has a favorable and considerable impact on creative self-efficacy. Employee performance is positively and significantly impacted by creative self-efficacy. Then, through creative self-efficacy, transformational leadership has a substantial impact on staff performance.

PENGARUH LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. POS INDONESIA REGIONAL X MAKASSAR

This study attempts to evaluate how employees' job satisfaction is impacted by their workplace environment at PT Pos Indonesia Regional X Makassar. It adopts a quantitative approach, collecting data from a sample of 65 people using questionnaires, and then analyzing that data using the simple linear regression method using SPSS software. The work environment variable has a significant level of significance in the results, with a shockingly low p-value of 0.000 (far lower than the conventional cutoff of 0.05). Additionally, the dependent variable is significantly and favorably influenced by variable X, as indicated by its coefficient value of 0.596. This study supports the null hypothesis (H), showing that the workplace has a significant and advantageous impact on job satisfaction. According to this study, which is backed up by strong statistical data, the workplace culture at PT Pos Indonesia Regional X Makassar plays a crucial role in impacting employee job satisfaction.

GOVERNMENT, STATE-OWNED ENTERPRISE, and LIBERALIZATION of UNIVERSAL POSTAL OBLIGATION SERVICES

This study aimed to examine the extent to which the relationship between the government and state-owned enterprise (SOE) hinders the achievement of the liberalization of universal postal obligation (UPO) services. This study motivated the failure of postal industry reforms and the performance improvement of PT Pos Indonesia (the Indonesian postal SOE). A case study method is selected to expand the existing path dependency theory. The development of postal services was reconstructed using path dependence, which also revealed the nature of relationships between the government and SOEs, and the barriers to the success of liberalization and performance improvement. Through this method, the theoretical approach is expanded. This study demonstrates how the historical need to perform socio-political functions has produced high dependence, reciprocal dependence, and mutual advantages between the government and SOE, which have hindered the company’s ability to be lucrative and effective. The cause of SOE’s poor performance and inefficiency occurs when the company is required to execute UPO services. This study added to the body of knowledge and improved government policy. These study implications are anticipated to offer border knowledge and comprehension of the vital responsibilities that USOs and subsidies play in the community.

Pengaruh Gaya Kepemimpinan Dan Kompetensi Pegawai Terhadap Produktivitas Kerja Pada PT Pos Indonesia Di Kota Batam

Style of leadership is the norm of behavior used by a person when the person is trying to influence the behavior of others as he sees. The term competence lies in part in every human being and forever exist in a person's personality can predict the behavior and performance broadly in all situations and work tasks or jobs task. Meanwhile, pengerak Increased productivity is a motor of economic progress and benefit the company or organization. Productivity is also important to increase wages and individual acceptance. A country that is unable to increase its productivity will decline in the standard of life. Methods: Total population in this study is 564 people and the amount of sample in this study is 234 people, with the Data Collection Techniques questionnaire, sampling technique stratified Sampling.Analisis research using the technique used in this research is multiple linear regression analysis that has a purpose to determine the magnitude of the regression coefficients which will show the level of influence of independent variables on the dependent variable. T test results showed that leadership style variable (X1) significantly affects the Work Productivity (Y) and Employee Competency variables (X2) significantly affects the Work Productivity (Y). F-test results showed that the Leadership Style (X1) and Employee Competence (X2) effect simultaneously on Work Productivity (Y) at PT Pos Indonesia in Batam.

The Influence Service Quality and Corporate Image on Customer Satisfaction at PT POS Indonesia

The purpose of this study was to see the effect of Service Quality and Corporate Image on Customer Satisfaction. with the Random sampling technique as a determinant of the number of respondents indicated for customers of PT. Post Indonesia (Persero) West Jakarta Post Office, where this data collection method uses a questionnaire. Testing is done with Multiple Regression by testing the classical assumptions first, then testing the hypothesis partially with the t test and simultaneously with the f test. then look for the coefficient of determination to see how much the proportion of independent variables affects the variable bond. The results of the study stated that simultaneously (Test F) the independent variables studied, namely Service Quality and Corporate Image, had a positive and significant effect on Customer Satisfaction. While the results of the partial test (T test) Service Quality has no positive effect on Customer Satisfaction and Corporate Image has a positive and significant effect on Customer Satisfaction with a fairly large determination coefficient value of 74.3% and the rest is influenced by other variables not examined in this study.

Strategi Pelayanan Kepada Konsumen Di Agen Pos Gunung Sari Indah-Surabaya

AgenPos is a network development concept through partnership cooperation between PT Pos Indonesia and individuals or business entities in order to provide wider postal services to the community. The practice of conducting Field Work Lecture activities lasts for one month, starting from May 1, 2023 to June 1, 2023. The package delivery input system and payment input system, along with the realization review that has been carried out by the Gunung Sari Indah Post agent is very good and contributes greatly to the target at the Gunung Sari Indah Postal Agent, but there are obstacles that occur as well as balance changes in the postal agent program, both for payments and for shipments so that the company has to lose customers. The advice that the author can give is to retain customers, improve optimal service so as to create customer satisfaction and establish good relationships with customers as a form of customer retention strategy.

The Influence of Reward and Organizational Culture on Employee Performance through Work Motivation on PT Pos Indonesia Surabaya Main Branch

In the current era of global competition, the determinant of a company's success is the quality of human resources in the company. To be able to realize the company's vision and mission, PT Pos Indonesia Surabaya Main Branch must have good and quality human resources to be able to play an active role in achieving company goals. There is a decrease in the achievement of company targets, indicating that the performance of employees at PT Pos Indonesia Surabaya Main Branch has decreased. With a decrease in employee performance, further research is needed which aims to determine the effect of Rewards and Organizational Culture on Employee Performance through Work Motivation at PT Pos Indonesia Main Branch Surabaya. This research is expected to be useful as material for performance evaluation and management considerations to improve the quality of employee performance. This study used a quantitative research method with a purposive sampling technique using the slovin formula. The population and sample in this study were 55 employees working at PT Pos Indonesia. The data in this study includes primary and secondary data. Primary data obtained from company reports, primary data from questionnaire results. This study uses the smartPLS 3.0 test tool, the results of which prove that Rewards have an effect on Employee Performance, Organizational Culture has an impact on Employee Performance, Motivation can be a mediationReward on Employee Performance, and Motivation can mediate Organizational Culture on Employee Performance at PT Pos Indonesia Surabaya Main Branch.

The Analysis of Servant Leadership on Employee Performance through Knowledge Sharing at PT Pos Indonesia Kebonrojo Surabaya

The aim of this research is to explore the influence of servant leadership and knowledge sharing on employee performance at PT Pos Indonesia Kebonrojo Surabaya. In this context, servant leadership refers to leaders who are oriented towards serving their employees and have the potential to create a positive work environment. Knowledge sharing is considered important in creating knowledge, innovation, and learning within the organization. The research used a questionnaire method to collect data from a population of 121 employees, with a sample size of 55 respondents obtained through the Slovin's formula. The data analysis employed the Partial Least Square (PLS) method. The findings indicate that servant leadership has a positive and significant influence on employee performance, as does knowledge sharing. Furthermore, servant leadership also has a positive and significant impact on knowledge sharing, and servant leadership positively and significantly influences employee performance through knowledge sharing. These findings highlight the interrelatedness among the three variables at PT Pos Indonesia Kebonrojo Surabaya

Pengaruh Kualitas Pelayanan Dan Brand Image Terhadap Minat Beli Jasa PT Pos Indonesia

This study aims to determine the effect of service quality and brand image on interest in buying services. The object of this research is the customer of PT Pos Indonesia Sekejati Bandung. Researchers conducted research with survey methods, namely data collection by distributing questionnaires. The researcher concludes that this study aims to test the established hypothesis, namely how much influence the independent variables, namely service quality and brand image have, then the dependent variable is interest in buying services. This research was conducted on 100 respondents using a quantitative approach. Analysis of the data used is regression analysis which is processed with the SPSS 26 application. The sampling technique in this study uses a non-probability sampling method with a purposive side technique that is with a specific purpose. The results of this study indicate that the description of the variables of service quality, brand image, and interest in buying services is included in the good category. Then by t test (partial) there is a significant influence between service quality on interest in buying services, and brand image on interest in buying services. as well as the f test (simultaneously) the two independent variables, service quality and brand image have a concurrent effect on the dependent variable of interest in buying services.

Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan Pada PT. Pos Indonesia Cabang Karawang

Motivation is one of the things that influence human behavior, motivation is also known as a driving force for desires, supporters or needs that can make a person excited and motivated to fulfill their own motivation, so that they can act and act according to certain ways that will lead to the desired direction. optimal. This study aims to determine how the influence of work motivation on the performance of employees of PT Pos Indonesia, Karawang Branch. The research location was at Pt.Pos Indonesia Karawang branch, the respondents were employees of PT. Pos Indonesia Karawang branch. The population is 94 people, and the sample is 94 people. The sampling technique used in this study is the Saturated Sampling Technique. Furthermore, data was collected through interviews in a structured Likert scale and distributed using the Google form. Heteroscedasticity Test and Data Normality Test were carried out on the questionnaire on samples. The results showed that motivation had a significant effect on performance.

ANALISIS PENGGUNAAN TEKNOLOGI INFORMASI DALAM MENINGKATKAN PELAYANAN PUBLIK PT POS INDONESIA

Analyze the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan. This study used descriptive qualitative method. The research focuses include transparency, participation, and efficiency. Data collection techniques were carried out by interviews and documentation. Data analysis techniques were carried out by means of data reduction, data presentation, and drawing conclusions. The results of the study show that the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan, is carried out in three main steps, namely transparency, participation and efficiency. The transparency process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is by making Standard Operating Procedures (SOPs), creating information about how to use the application, and highlighting three main characteristics in services, namely easy access, authentic evidence. , and the principle of honesty. The participatory process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is to create a complaint service and provide responses to any input provided. The efficiency process carried out by PT Pos Indonesia in the border area of Nunukan Regency is carried out in several steps, namely by updating the application and secondly by minimizing errors in the service process. This process has been able to improve public services, because it can be proven by the number of Pospay application users up to 79 partners and Pos Remittance totaling 15 partners with details of 7 money order partners and 8 money order partners.

Urgensi Penerapan Keselamatan dan Kesehatan Kerja Pada Organisasi Publik di Kabupten Jember

The implementation of Occupational Safety and Health (K3) is necessary for employees who work in high-risk environments. This study aims to describe the implementation of K3 at PT PLN (Persero) ULP Jember and Pos Indonesia Jember. This research uses descriptive qualitative method. Research findings obtained from literature reviews. The study found that the K3 implementation in both locations was well-executed, following the proper stages for K3 implementation. The research recommends to increase physical facilities.

Analisa Rasio Profitabilitas Dan Rasio Likuiditas (PT. Pos Indonesia)

The budget reports of an organization are assessed by investigating monetary proportions. There are several categories of financial ratios, including profitability, leverage, and liquidity ratios. This study utilizes auxiliary information acquired by implication from PT Pos Indonesia's fiscal summaries by estimating liquidity proportions (Current Proportion, Speedy Proportion and Money Proportion) and productivity proportions (Net revenue, Return on Resources and Return on Value). Financial ratios are the focus of this study, which employs a quantitative approach and a descriptive analysis model to determine whether or not the values of these ratios comply with industry standards. The evaluation of PT Pos Indonesia's financial performance reveals financial performance fluctuations or instability based on the findings of the research.

THE EFFECT OF COMMUNICATION AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT POS INDONESIA REGIONAL 3 BANDUNG

Communication is in everyone's interest to socialize with other people. Someone will find it difficult to connect with other people without communication between everyone. The purpose of this study was to analyze the effect of communication and work environment on employee performance at PT Pos Indonesia Regional 3 Bandung. The research method used is descriptive and verification method. Data collection was carried out using questionnaires and interviews. The sample in this study were 84 respondents. Data processing was carried out using multiple linear regression analysis, model fit test, and hypothesis testing with the T-test and data processing assisted with SPSS software tools. The findings of this study prove and provide results that communication has a positive and significant effect on employee performance, the work environment has a positive and significant effect on employee performance and communication and work environment have a positive and significant effect on employee performance.

Pengaruh Corporate Image Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT POS Indonesia (Persero) Kantor Pos Cimahi

Indonesia is a country that has many provinces so that goods delivery services are needed by the community and organizations to distribute goods between cities. Seeing the many companies in the field of freight forwarding services, every company competes in providing its best service in order to get the attention of the public, including one of which is PT Pos Indonesia Cimahi Branch Office. This study aims to analyze the effect of corporate image and service quality on customer satisfaction at PT Pos Indonesia Cimahi Branch Office. The method in this research is descriptive and verification with a quantitative approach. The research sample was drawn based on probability sampling with random sampling with a total sample of 100 people and data analysis techniques using the classical assumption test, multiple linear regression analysis, multiple correlation analysis, and analysis of the coefficient of determination. The result of the coefficient of determination (R Square) obtained is 0.739. From the value of the coefficient of determination, it is known that the influence of corporate image and service quality on customer satisfaction is 73.9%, then the remaining 26.1% is influenced by other factors not examined. Suggestions for continuing research that aims to find out other variables that play a role in realizing customer satisfaction, should be expanded by adding other variables such as information quality and customer trust.

MANAGEMENT AUDIT OF THE HUMAN RESOURCES FUNCTION AT PT POS INDONESIA (PERSERO) KCU SEMARANG

<span>This study aims to analyze the effectiveness of 8 (eight) HR functions at PT Pos<span> Indonesia (Persero) KCU Semarang. This research is a qualitative study, through the<span> distribution of questionnaires using a purposive sampling technique. Data collection techniques<span> were carried out by interviews, questionnaires, documentation studies, and observations. Data<span> analysis uses management audit with four stages, namely preliminary audit, management<span> control reviews and tests, detailed audits, and reports. The results show that the company has<span> implemented 8 (eight) existing HR functions. In the implementation of the 8 (eight) HR<span> functions, it was found that performance appraisal, reward and compensation system,<span> employment relations, and termination of employment function have been effective. The<span> functions of orientation and placement, training and development.<br /><br class="Apple-interchange-newline" /></span></span></span></span></span></span></span></span></span></span>

Prediction of Service Level Agreement Time of Delivery of Goods and Documents at PT Pos Indonesia Using the Random Forest Method

This study aimed to predict the service level agreement travel time for goods and document shipments at PT Pos Indonesia (Persero) from the island of Java to the islands of Kalimantan, Sulawesi, Maluku and Papua. This is very important because of the high competition between the logistics industry which is getting faster and faster. The random forest method was chosen because this method is easy to use and flexible for various kinds of data. The prediction results with Random Forest in this study have a good level of accuracy, namely 83.86% of the average 4 trials. This shows that the Random Forest method is the right choice for managing the existing data model at PT Pos Indonesia.

The Inlfuence of Internal Control on Good Corporate Governance in Pt Pos Indonesia (Persero) Bandung City

This study aims to determine the effect of internal control on good corporate governance. The factors tested in this study are the independent variable is internal control, while the dependent variable is good corporate governance. The research method used is the verification method. The population in this study is the internal auditor at the Internal Supervisory Unit (SPI) at PT Pos Indonesia (Persero) Bandung City, amounting to 36 employees. The sampling technique used is a non-probability sampling technique with a total sampling technique, so that the number of samples is 36 employees. The analytical method used is simple linear regression analysis using the SPSS Version 25.00 program. The results of the study indicate that internal control and good corporate governance are included in the fairly good category. In addition, the results of hypothesis testing show that internal control has an effect on good corporate governance at PT Pos Indonesia (Persero) Bandung City. The magnitude of the influence of internal control in contributing to the influence of good corporate governance is 44.9%.