PT KAI Research Articles

POETIC STYLE TWEETS FROM PT KERETA API INDONESIA'S X ACCOUNT @Kai121 AS A SOCIAL MEDIA BRANDING STRATEGY IN THE DIGITAL ERA

In an effort to reach a wider audience in the digital era, PT KAI Indonesia uses several social media with a different focus and style. Meanwhile, PT KAI's X (Twitter) account uses poetic style posts that are not related to railways. This difference in style seems to have an influence on the number of followers that each platform has managed to gather, where the PT. KAI’s X account has the highes followers than other social media accounts with 1,238,637 followers. Poetic sentences from the PT. KAI’s account always gets a higher response from netizens compared to informative posts with a stiff and standard language style. In fact, the posts are often re-uploaded by netizens on other personal social media platforms such as TikTok and Instagram, and receive reactions in the form of likes, shares and comments in quite significant numbers. For this reason, this research discusses PT KAI's social media branding strategy in the digital era with a focus on the poetic style tweets of PT KAI's X account @kai121. The method used is a qualitative-descriptive approach with content analysis techniques assisted by the Nvivo 12 application for analyzing computer-based qualitative data. This research analyzes content uploaded by the @kai121 account, during the period 1 December - 31 December 2023. The results show that poetic content related to love, sadness and life motivation received a high response from users. @kai121's tweet expresses feelings of sadness, hope and support in facing separation and life's journey. The tweet received a good response and shows consistency in the content uploaded.

Etika Bisnis dalam Akuntansi Menurut Perspektif Surat Al-Baqarah Ayat 282

Sharia accounting is no longer something new nowadays. In sharia accounting, there is a cleanup of assets as a responsibility in the form of a financial report on the use of funds. However, the facts in the field are that there are many cases in the field related to fraudulent transactions in accounting reports which can cause losses to many parties. For example, PT KAI, Jiwasraya, Garuda Indonesia, etc. Of course, this is not in line with Islamic business ethics which always pay attention to the benefit of all parties. In Surah al-Baqarah verse 282 also contains values ​​related to accounting principles, namely accountability, justice, truth and honesty. For this reason, in this research the researcher used a qualitative approach with a library study method and utilized information sources from the internet. With the aim of exploring and providing solutions regarding abuses of accountability when related to Islamic business ethics based on the perspective of al-Baqarah verse 282. The result is in Surah al-Baqarah verse 282 which includes the principles of accountability, justice and truth. Therefore, this verse can be implemented in business because it is important for companies to implement sharia accounting which is based on the values ​​contained in this verse, so that they can produce healthy and responsible financial reports in accordance with Islamic business ethics.

Evaluation of Public Response to e-PR Implementation by PT KAI: A Case Study of Service Satisfaction and Effectiveness

Evaluation of Public Response to e-PR Implementation by PT KAI: A Case Study of Service Satisfaction and Effectiveness

MITIGASI RESIKO RANTAI PASOK PADA PASOKAN PENGGUNAAN BBM DI DEPO LOKOMOTIF PT KAI SIDOTOPO

Risk is a factor that always exists in every sector of life incluidng suppky usage in PT KAI. Based on the results and discussion of this research, the conclusion is that there are 20 risk agents and 20 risk events, of which 4 priority risk agents are lack of control over fuel hoses (A13), inaccurate measuring instruments (A7), Over limit Policy (A2) and lack of clear and measurable coordination (A1). Second, there are 6 mitigation actions, namely Modification of the queue and filling system (P1), Improvement of the train supervision and monitoring system with (P2), Training and coordination staff ( P3), Training of machinists and system machinists and managemen update (P4), Modification of fuel control data with by internet (P5), and Maintenance engginer properly and scheduled ( P6). Where the most effective solutions based on HOR Phase 2 are respectively PA 2, PA 3, PA 4 PA 6, PA 5 and PA 1. Meanwhile based on AHP they are PA 2, PA 1, PA 5, PA 6, PA 3 and PA 4. So the alternative solutions developed are PA 2, PA 3 and PA 4.

Quick Response Crisis Communication Strategies Insights from Public Relations PT. KAI DAOP 2 Bandung's Train Accident Response

A crisis that occurs in a company has the potential to damage the company's reputation. However, if the crisis can be handled properly, then the crisis will not harm the company. The purpose of this research is to find out the crisis communication steps and efforts made by the Public Relations of Daop 2 Bandung in dealing with the crisis situation caused by the train accident. Researchers use a descriptive analysis approach because it is considered capable of describing something clearly and each part can be studied one by one, so that the facts of a case can be revealed transparently. Data collection techniques in the form of interviews, in this study the data source consists of primary data and secondary data. Primary data was obtained from interviews with Mr. Ayep Hanapi as Public Relations Manager of PT KAI Daop 2 Bandung. The results showed that PT KAI Public Relations has made several efforts to maintain the company's image, namely: First, pre-crisis PT KAI applies the zero accident principle by increasing employee competence and discipline as well as maintaining facilities and infrastructure. Second, PT KAI's crisis team collaborates with stakeholders, provides solutions, is responsive in serving the media by preparing accurate data and fact information. Third, post-crisis to improve the image by providing compensation to employees and accident victims and conducting evaluations to improve train safety and security in the future.

Motivation Drives Employee Performance with Key Factors Revealed in Indonesia

This study examines the effects of information technology use, innovative behavior, and motivation on employee performance at PT KAI Daop 8 Surabaya. Using quantitative methods, a sample of 103 employees was selected from a population of 159 through simple random sampling. Data were collected via structured questionnaires. Results indicate that information technology use, innovative behavior, and motivation each significantly enhance employee performance, with motivation being the most influential factor. These findings suggest that investing in technology, fostering innovation, and boosting motivation are key strategies for improving employee performance at PT KAI Daop 8 Surabaya. Highlight: Sample: 103 employees selected through simple random sampling. Significant Factors: Technology, innovation, and motivation improve performance. Key Influence: Motivation most significantly affects employee performance. Keyword: employee performance, information technology, innovative behavior, motivation, PT KAI Daop 8 Surabaya

Implementation of Access by KAI Innovation in Public Service Transformation at PT KAI (Persero) Regional Division II West Sumatra

This study is based on the changes in services that PT KAI (Persero) made when KAI launched the Access application, which serves as a tool to provide customers with train ticket purchasing services. The purpose of this study is to determine how effectively the Access innovation by KAI is being used, as well as the obstacles faced in its implementation. This type of research is qualitative, and the method is descriptive. Data was collected through documentation studies and interviews. Source triangulation techniques and data analysis techniques were used to test the validity of the data; both techniques involved data preparation, inference, and reduction. The research findings show that this KAI access innovation has been quite helpful to passengers with some additional features, and this innovation has changed the service significantly. However, there are still problems with unclear seat information and applications.

The Influence of Service Quality on Train Passenger Satisfaction at Rantau Prapat Station PT KAI Persero Divre I North Sumatra

In order to keep clients using this kind of transportation and to keep the business afloat, PT KAI places a high priority on their satisfaction. Employees of KAI are required to utilize five dimensions in its implementation: tangibles, assurance, responsiveness, empathy, and consistency. It is undoubtedly not ideal in its implementation at each station, as some travelers continue to be dissatisfied with the offers that are made. Examples of this include the fact that some people are still unable to board the train without a ticket and the indifference of staff members. Following basic observations by the researchers, there was a decline in staff responsiveness and overall satisfaction. The goal of this study is to determine how much the independent variable affects the dependent variable. In this quantitative analysis, primary and secondary data sources are consulted. Three techniques were employed to gather data: questionnaire completion, documentation, and observation. Using SPSS (Statistical Product and Service Solution), the instrument test, classical assumption test, hypothesis test, and simple linear regression method are the data analysis techniques employed. Once the researcher had finished using the data that had been collected. With a significance value (Sig) of 0.000, it may be inferred that the quality of the services offered significantly affects passenger happiness. Less than 0.05. The T test decision-making framework indicates that H1 is accepted and H0 is rejected, indicating that service quality has an impact on passengers' pleasure with trains. When the coefficient of determination hypothesis is evaluated using the SPSS version 26 software, a value of 0.906 can be obtained. This indicates that there is a 90.6% link between passenger satisfaction and service quality, with the remaining 9.4% coming from factors that have not been thoroughly investigated.

Evaluation the Aerodynamic Drag Force of CC201 and CC203 Locomotives by CFD Simulation

Trains are a very important mode of transportation for freight and passengers in Indonesia. This encourages PT KAI, which is a train operator in Indonesia, to improve its performance. Currently PT KAI uses several types of locomotives. CC201 locomotives made in 1977-1978 and CC203 made in 1995 are locomotives that are still widely operated. Fuel consumption is one of the components of train operating costs, the percentage of which reaches more than 30%. Railroad fuel consumption is strongly influenced by various factors, one of which is the aerodynamic performance of the locomotive. This study presents an evaluation of the aerodynamic performance of CC201 and CC203 locomotives. The research stages include direct measurement of locomotive geometry and dimensions, CAD drawing creation using SoildWorks and aerodynamic evaluation using ANSYS software. The simulation results show that the flat front design of the CC201 locomotive has greater aerodynamic resistance. This can be seen from the pressure contours and turbulence around the locomotive body. This causes the drag force of the CC201 locomotive to be 44% greater than that of the CC203 locomotive.

FORECASTING USING SARIMA AND BAYESIAN STRUCTURAL TIME SERIES METHOD FOR RANGE SEASONAL TIME

Data containing seasonal patterns, the SARIMA and Bayesian Structural Time Series methods, are time series methods that can be used on this type of data. This research aims to determine the steps of the SARIMA model and Bayesian Structural Time Series, applying the SARIMA model and Structural Bayesians Time Series, get the forecasting results of the SARIMA model and Bayesian Structural Time Series with MAPE measurements. The research method used is a quantitative method applied to data on the number of PT KAI train passengers in the Java region for 2006-2019. The results of this research show that the best model for forecasting the number of PT KAI train passengers in the Java region in 2006-2019 is SARIMA (2,1,0)(0,1,2)[12] with a MAPE value of 4.77% compared to the Bayesian method structural time series [12] namely 5.25%.

Legal Protection of Drivers in Train Accidents at Crossings Without Door Bars

Legal Protection for Machinists in Train Accidents at Crossings Without Door Bars in the Area of PT. Kereta Api Indonesia Persero Divre West Sumatra is based on Article 124 of Law Number 23 of 2007 concerning railways. PT KAI provides protection to machinists by being responsible if third parties can prove from the chronological results of investigations and investigations if it is proven that the machinist really made a mistake that resulted in an accident and caused casualties. Form its legal liability by insuring losses suffered by third parties. In train accidents at crossings without door bars, machinists are not given responsibility alone but are protected by the company. The legal responsibility of PT Kereta Api Indonesia Persero Divre West Sumatra to victims of train accidents at crossings without door bars is that the security and safety of public road users is not the responsibility of the transportation organizing body, in this case PT. (Persero) Indonesian Railways. The crossing gate bars are not for the security of public road users, but to secure and facilitate train travel alone. Criminal liability by the machinist for train accidents must be seen from the element of guilt and also see the responsible ability of a machinist, if all elements have been fulfilled then the machinist can be held responsible for train accidents. When crossing a crossing, it also bears the risk that if the crossbar is not provided as an adequate facility in limiting road users from passing and allowing the train to pass first.

Pengaruh Kemampuan Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Kai Logistik

Human resources are potential or assets that are material capital. Ini organizations and problem that can be realized into real potential physically and non-physically.The scope of this research is the Effect of Ability and Work Motivation on Employee Performance at PT KAI Logistik. The purpose of this study is to determine the effect of Ability and Work Motivation on Employee Performance at PT KAI Logistik. the method used is multiple linear regression using questionnaire data distributed to 35 respondents at PT KAI Logistik.The results showed that ability has a partial effect on employee performance with t_count (15.261) > (1.69389) t_(table ) while the sig value (0.00) < (0.050) work motivation variable has a partial effect on employee performance with a t_count value (7.901) > (1.6389) t_(table) and when viewed from the sig value (0.00) < (0.05) Work Ability and Motivation affect employee performance simultaneously with an f_count value of (154.831) > (3.29). Work ability and motivation have a partial and simultaneous effect on employee performance at PT KAI Logistik.

Paid Parking Performance at Depok Lama Station

PT Kereta Api Indonesia (Persero) or PT KAI is a State-Owned Enterprise (BUMN) that provides rail transportation services, the old Depok station is one of PT KAI's operating facilities which stops regularly to get on and off passengers, Depok Lama Station is in the area operational area one located in Pancoran Mas District, Depok city. The increase in passengers at the Old Depok Station and the inability to accommodate parking facilities at the Old Depok Station. Some passengers choose to park their vehicles in private parking lots. Therefore, according to the author, it is necessary to evaluate the performance of the current parking area as a future plan. So that it can provide an alternative solution for parking lots at the Old Depok Station, and also overcome so that train passengers don't get a parking space anymore. It also aims to provide comfort for train passengers. This research was conducted to evaluate the parking area at Depok Lama Station. This evaluation is an important step that must be carried out, in order to identify problems that occur in the parking system at Depok Lama Station. This data collection uses a quantitative method with direct observation in the field at the old Depok station, while the literature is used as a reference for secondary data. Based on the survey results and data analysis that the author obtained for 10 days, namely the existing condition of the parking lot obtained secondary data using the survey method so as to produce existing data on a 230m2 motorbike parking area with a capacity of 100 SRP (Parking Space Unit) and a slope angle of 90° at the station old depot. In this analytical study, the results of the largest accumulated stasis capacity were 143 vehicles with an average parking duration of 08:14 hours on Thursday, 01 June 2023. During the ten days of the survey it was found that the maximum parking volume was 150 vehicles with an accumulation of vehicle parking a maximum of 150 vehicles that occurred on June 1, 2023, the highest turnover of motorcycle parking at Depok Lama Station reached 150.00%, this indicates that the performance of motorcycle parking is quite high. The capacity of motorbike parking space at the old Depok station can meet the existing parking needs. This is shown by looking at the parking index exceeding 100%.

Penilaian Kinerja Keuangan PT Kereta Api Indonesia (Persero) Periode 2017-2021

One of the things that determines the quality of a company is its financial performance, from its financial performance it can be seen how the company manages finances and carries out its operational activities. Financial performance must be assessed and controlled so that the company always develops in a directed manner. Large companies have an obligation to ensure that their financial performance is in good condition, one of which is BUMN. BUMN companies have a responsibility to the state because in their operational activities they indirectly intersect with the community. One of these state-owned companies is PT Kereta Api Indonesia (Persero), the only state-owned company engaged in transportation with its trains. In Indonesia, trains are a popular form of transportation so that PT KAI's operational activities play a major role in community mobility. Due to its considerable influence, PT KAI has the responsibility to maintain its financial performance. PT KAI's financial performance is assessed using benchmarks in the form of the Decree of the Minister of BUMN Number KEP-100 / MBU / 2002. The results of this assessment of PT KAI's financial performance show that during the 2017-2020 period PT KAI experienced a decline in financial performance, and experienced an increase in financial performance in 2021. 
 Keywords: company, finance, financial performance

ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT DAN NILAI PELANGGAN TERHADAP LOYALITAS PELANGGAN

The purpose of this study is to analyze customer relationship management and customer value on customer loyalty. The author uses quantitative research methods with descriptive and associative approaches. The population used in this study were customers of PT KAI DAOP I Sukabumi Station. In this study, researchers used a purposive sampling technique. From the customer population of PT KAI Sukabumi, the researchers decided to use the Cochra formula, with a total of 385 samples. The data analysis technique used is the classical assumption test, multiple linear regression analysis which includes the coefficient of determination, multiple correlation coefficient and partial test (t test).The results showed that partially customer relationship management and customer value have an effect on customer loyalty. The contribution of the influence of customer relationship management variables and customer value on customer loyalty is 58.4%. While the remaining 41.6% is influenced by other variables outside the sales of this regression or variables that are not examined.

Inovasi Pemanfaatan Budidaya Nanas, Edu-Agrowisata, Tenun ATBM, dan Kearifan Lokal Pasar Bahulak Desa Karungan, Plupuh, Sragen

This activity aims to help solve the problems faced by business actors in the development of the Pasar Bahulak tourism village in Karungan Village, Plupuh District, Sragen Regency. This activity was realized through the collaboration of UNS, UNY, and UNIPI Tangerang, in collaboration with BUMDes Sinar Karungan Mandiri, and PT KAI. The method implemented in this community service activity is the delivery of materials and assistance in empowering products from pineapple plants. The result of this activity is an increase in the knowledge and understanding of business actors in the Bahulak Market regarding the importance of the edu-agrotourism concept in empowering businesses, the concept of cost accounting, empowering pineapple plants, and creating new business networks for BUMDes Sinar Karungan Mandiri. Thus, it can further increase the level of the economy in Karungan Village, Pupuh District, Sragen Regency.

ANALISIS ARUS KAS UNTUK MENILAI KINERJA KEUANGAN PADA PT KERETA API INDONESIA (Persero)

The purpose of this studi to analyze the financial performance of PT Kereta Api Indonesia (Persero) in 2019- 2021 using a cash flow measurement tool. The ratios used in this study are five ratios including the ratio of operating cash flows to current liabilities, the ratio of operating cash flows to interest, the ratio of operating cash flows to capital expenditures, the ratio of operating cash flows to total debt and the ratio of operating cash flows to net income. The research method uses secondary data, namely the financial statements of PT KAI (Persero) for 2019-2021. The sampling technique uses a purposive sampling method where samples are taken with a specific purpose. The sample in this study is the financial statements that have been audited for three years. The results show that the ratio of operating cash flow to interest, the ratio of operating cash flow to capital expenditure has a fairly good performance. As for the ratio of operating cash flow to current liabilities, operating cash flow to total debt and the ratio of operating cash flow to net income, the performance was not good.Keywords : cash and cash equivalents, cash flows, financial reports, financial performance

IKLIM KOMUNIKASI PT KAI (PERSERO) DAOP 8 SURABAYA DALAM MENINGKATKAN PRODUKTIVITAS KARYAWAN MELALUI KEGIATAN EMPLOYEE RELATIONS

In every company basically requires good communication in an effort to achieve the goals to be achieved. Thus, to support smooth communication within the company, it is also necessary to be supported by a good organizational communication climate. The organizational communication climate also occurs at PT KAI (Persero) Daop 8 Surabaya. Organizational communication climate, with its existence, is so important in influencing the way of life of its members so that it has an influence on the productivity of its performance. This study aims to analyze the communication climate at PT KAI (Persero) Daop 8 Surabaya in increasing employee productivity through employee relations activities and to analyze the obstacles that occur in the communication climate. The research method used by researchers is a descriptive quantitative research method, by analyzing the communication climate at PT KAI (Persero) Daop 8 Surabaya. Based on the results of a crosstab analysis of 6 indicators of organizational communication climate according to Faules and Pace including, trust, shared decisions, honesty, listening in upward communication, openness in downward communication, and attention to high-performance goals, the average results are obtained for each indicator that the organizational communication climate on PT KAI Daop 8 Surabaya employee productivity is fairly good, namely 4.02 which indicates that the communication climate at PT. KAI (Persero) Daop 8 Surabaya is running quite well.
 Keywords : Communication Climate, Employee Relations, Productivity

Job Involvement and Innovative Work Behaviour: The Role of Learning Agility as Mediation

The main factor in achieving organizational success in a competitive environment is innovation, and the idea of innovation in the organization is largely generated by human resources behaving innovatively. The purpose of this study is to explore the effect of job involvement (JI) on innovative work behaviour (IWB) by highlighting learning agility (LA) as mediation. The research hypothesis was tested using a sample of 109 permanent employees of PT KAI Operating Area 7 Madiun. The test results reveal that JI can significantly increase LA, and LA can significantly increase IWB. In addition, the test results also show that JI can increase IWB through learning agility which acts as full mediating. The findings of this study provide an additional literature review of the role of individuals in organizations in improving innovation in organizations through employee job involvement and employee agility in learning about job demands due to the dynamics of a highly dynamic organizational environment. These findings are consistent with the individual adaptability theory (I-ADAPT) which describes that an individual's innovative behaviour is the result of individuals in organizations having agility in learning. Learning agility can be significantly improved when the individual has a high job involvement.

The Relationships between Digital Culture and Human Capital Readiness in Era 4.0 towards Employee Performance in PT Kereta Api Indonesia (Persero)

Industry 4.0, as defined by the disruptive innovation phenomenon, focuses on digital economic patterns, artificial intelligence, big data, and robotics. The Indonesian Ministry of Industry pushed aggressively for the development of “Industry 4.0.” PT Kereta Api Indonesia (Persero) is a technologically literate company, which indicates that their workplace is shaped and influenced by digital tools and technologies. PT KAI has three big technology-based projects in the works. The 105MT Sumbagsel, LRT Jabodebek, and Kereta Cepat Jakarta-Bandung are the three strategic plans. Presidential Regulation (Perpres) No. 98 of 2015 on the Acceleration of Integrated Light Rail Transit in the Jakarta, Bogor, Depok, and Bekasi Areas, which controls the development of transportation services to assist national growth, sparked the LRT Jabodebek project. Under Presidential Decree 93 of 2021, the government designated PT Kereta Api Indonesia (Persero) as the leader of the SOEs consortium for the KCJB project. PT Kereta Api Indonesia (Persero) has established digital cultures and executed human capital digital readiness in their organizations to assist their employees in doing work, acquiring information, and communicating. While employees must perform effectively with all of these new technologies, the implementation of digital culture in PT KAI is generally excellent but not perfect. Some staff are still unfamiliar with digitization and are finding it tough to adapt. To address the challenges of the 4.0 Industry, the relationship between digital culture, human capital digital readiness and employee performance in PT KAI should be examined. It’s also because an ideal digital culture and human capital digital readiness can improve employee performance. This study employed quantitative methods and data processing by SPSS 27. According to the data, there is a favourable and statistically significant association between digital culture, human capital digital readiness, and employee performance.