Transport Service Providers Research Articles

Last-Mile Delivery Optimization: Balancing Cost Efficiency and Environmental Sustainability

The significance of last-mile delivery in supply chains has increased due to the growth of e-commerce. Last- mile delivery (LMD) is responsible for a large amount of the environmental impact and overall logistical costs. In order to balance economic effectiveness and environmental sustainability in last-mile delivery operations, this article examines optimization options. The study used a descriptive design; collected and analyzed quantitative data. Key players in last-mile delivery, including logistics firms, online merchants, and delivery service providers, who were given surveys via Google Forms to collect primary data. The topics covered included cost structures, environmental issues, current optimization techniques, and practices. Data on current last-mile delivery strategies, optimization techniques, and environmental sustainability projects were gathered through a literature review. With a case study in Lagos, Nigeria, the study focused on metropolitan areas. Participants with substantial last-mile delivery and logistics experience were chosen using a purposive sample technique. Twenty logistics and supply chain managers, ten couriers and delivery drivers, ten owners of e-commerce businesses, thirty customers, five transportation and logistics service providers, five sustainability specialists, eight city officials and urban planners, and seven technology providers were included in the sample. The analysis with statistical methods, such as table and charts, was used to analyzed the participants opinions. The paper contributes to the growing body of literature that links supply chain efficiency with sustainability goals

Mobile App Usability, Data Privacy, Brand Loyalty, and Customer Retention in Indonesia's Online Transportation Services Industry

This study investigates the relationship between mobile app usability, data privacy, brand loyalty, and customer retention in Indonesia's online transportation services industry. Using partial least squares structural equation modeling (PLS-SEM) to analyze data from a sample of users, the results show that both mobile app usability and data privacy significantly affect brand loyalty, which, in turn, strongly predicts customer retention. Additionally, usability and privacy have direct effects on retention. The mediation analysis highlights the role of brand loyalty in amplifying the impact of usability and privacy on retention. These findings offer practical insights for online transportation service providers seeking to improve customer experiences, loyalty, and retention.

Accessibility Measures to Evaluate Public Transport Competitiveness: The Case of Rome and Turin

The transport sector worldwide relies heavily on oil products, and private cars account for the largest share of passenger mobility in several countries. Public transport could represent an interesting alternative under many perspectives, including a decrease in traffic, pollutants, and climate emissions. However, for public transport to succeed, it should be attractive for final users, representing a viable alternative to private mobility. In this work, we analyse the spatial distribution of public transport service provision within two metropolitan cities, considering the three key dimensions of mobility, competitiveness, and accessibility of public transport. The results show that private car performs better than public transport in all scopes considered, and that performance indicators are highly variable among city areas, indicating inequalities in social and environmental sustainability in urban systems. The outcomes of the analysis provide interesting insights for policy makers and researchers that deal with similar topics, and can also be extended to other cities and countries.

ISSUES OF LOGISTICS DEVELOPMENT IN TOURISM

This article examines the role and importance of logistics in tourism. Transport logistics is one of the important components in the field of tourism. The direction of logistics in tourism is the main service in the field of tourism and is inextricably linked with the provision of services to tourists in travel, excursions and tours, vehicles, tourist routes, and organizations providing transport services.

The Service Experience Equity on Repatronage Intention within Public Transportation Services

In a highly competitive market, service providers are often expected to enhance their profitability by delivering superior service quality. This principle is evident among many public transportation providers in Malaysia, who strive to elevate the passenger experience through refined service offerings. The objective of this study is to examine the factors influencing repatronage intentions among public transportation users in Malacca, Malaysia, using the Service Experience Equity (SEE) framework. To demonstrate the causal connections between the variables, a regression analysis has been employed. The findings reveal that service atmosphere and personnel interactions significantly impact users' willingness to continue using these services. The study emphasizes the importance for management to prioritize customer experience by investing in service environment strategies that foster user engagement and discourage customer churn. It further underscores that both the overall service experience and the quality of employee-customer interactions are critical determinants of future patronage. Consequently, it is recommended that transportation service providers leverage these elements to create a competitive edge, thereby encouraging repeat usage and building long-term customer loyalty.

Analysis and Research on Intelligent Logistics Data under Internet of Things and Blockchain

ABSTRACT To explore the security performance of logistics data transmission in an Intelligent Logistics System (ILS) under the Internet of Things (IoT) and Blockchain (BC), IoT is introduced to optimize the logistics transportation process. First, BC is adopted to improve the ILS under IoT, and ILS under IoT combined with BC is established. Next, an analysis of the relationship between the information service provider and the transportation provider in the logistics transaction process is conducted to perform data analysis and to establish an incentive mechanism for logistics transportation under BC. Finally, the simulation analysis of the constructed model is implemented. The results reveal that the constructed model is highly efficient. It can effectively solve the traceability problem of logistics transaction information, and the calculation cost is stable within 1,000 ms. In the comparative analysis of system transmission performance, the model exhibits outstanding results in transmission latency, consistently maintaining an average delay of approximately 350 ms. This stability is primarily attributed to the seamless integration of BC technology, which optimizes data packet transmission paths and mitigates waiting time. Furthermore, the system efficiently manages high data volumes while upholding robust data processing capabilities, owing to the optimization of smart contracts and decentralized storage mechanisms. As for energy consumption, the model notably reduces overall energy usage within the logistics network by curtailing unnecessary data transmission and computation, particularly in mobile nodes and wireless communication channels. The proposed algorithm excels across various transmission metrics, including transmission delay, data successful acceptance rate, network throughput, and energy consumption are all shown to be the best transmission performance of the proposed algorithm, in which the data successful acceptance rate is close to 1. As a result, the developed ILS model not only guarantees low latency performance but also demonstrates high data transmission security, facilitating more efficient and precise real-time information transmission. In this study, within the ILS framework, the relationship between information service providers and transportation service providers is established through BC, and an incentive mechanism is constructed. However, some shortcomings in this incentive mechanism are recognized. For instance, during the initial stages of BC integration, there are issues of information asymmetry concerning factors such as credit, transportation capacity, and effort level. Moreover, the open access policy of couriers in the model raises concerns, as the access policy itself constitutes sensitive information, which may result in privacy breaches. Hence, as part of future work, the introduction of attribute encryption schemes is planned to obfuscate access policies, thereby safeguarding the privacy of logistics personnel’s access policies.

Sistem E-Tiket Bus Menggunakan QR-Code Berbasis Website

The land public transportation mode remains the main choice for the community in carrying out mobility, especially in traveling between cities and provinces. However, many users are worried because of the rampant fraud committed by irresponsible people, because of this unrest, the perpetrators of land public transportation service providers have begun to use technology in their transaction system, this aims to minimize the existence of passengers who do not have tickets and unauthorized ticket sellers. This research uses the SDLC (System Development Life Cycle) method because it can provide the approach and structure needed in system planning and development. This system was created using the PHP programming language and the CodeIgniter Framework in the development of the system. the utilization of QR Code technology on the system is as a way to encode the code on the ticket into an E-Ticket without using paper, besides aiming to increase security, the QR Code also provides efficiency in the ticket transaction process. The use of this website is also more structured because it prevents damage or loss of tickets, increases time efficiency and increases sales. The result of this research is the successful design of a bus E-Ticket system that uses a QR Code and is website-based.

Analysis of Bus Public Transportation Passenger Satisfaction Level Route Manado - Tondano, North Sulawesi

Transportation has a strategic role in supporting economic development, especially in meeting the needs of transportation services for people and goods. This research aims to analyze the level of satisfaction of bus public transport passengers on the Manado - Tondano route, North Sulawesi. The methods used in this study are Importance and Performance Analysis (IPA) and Service Quality (SERVQUAL), which assess passenger perceptions and expectations of bus service quality. Data were obtained through a questionnaire survey covering five dimensions of service quality, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results showed that the majority of respondents were female under the age of 20, with dominant occupations as students or college students, and income below Rp1,500,000. Based on the gap analysis between performance and expectations, it was found that all service attributes have negative values, with an average gap of -1.38, which indicates that bus services are still below passenger expectations. This research provides important implications for transportation service providers to improve service quality to meet passenger expectations.

Designing microtransit services in suburban areas: A case study in Palermo, Italy

Poor quality of Public Transport (PT) services is one of the main causes of social exclusion for people living in the suburbs. Public transport companies usually allocate few financial resources to these areas, providing transport services with low frequency, poor accessibility, poor reliability, and high waiting times at stops. Recently, microtransit has emerged as an effective solution to improve the travel experience in suburban areas, particularly for non-commuting trips during off-peak hours. This paper presents an integrated methodological approach for designing microtransit services to meet the mobility needs of people living in low-density suburbs. By conducting a Reveled Preference (RP) and Stated Preference (SP) survey and developing a travel demand model, the demand was estimated and used as input to simulate and size the service. Combining GIS and simulation models, Key Performance Indicators (KPIs) were assessed; fleet size to meet the trip requests was identified and the fare was selected using a sensitivity analysis. The method was applied to a real case study to design a new microtransit service with flexible routes and on-demand stops in a suburban area in Palermo, Italy. The results highlight how introducing a microtransit service with 30 nine-seater vans could change the mobility habits of people living in the suburban area, being attractive and financially sustainable if costing 2 €, or just a little more than the existing fixed-route bus service. It could improve the travel experience by reducing the average waiting time at stops to around 5 min and improve access to amenities and PT hubs by guaranteeing a walking time of maximum about 8 min.

Sensitivity analysis of activity scheduling parameters with a parameter optimization framework

Transportation-related activity scheduling is becoming more complex due to the growing number of potential locations and extensive opportunities to visit various places. Throughout the years, in the field of transportation several attempts were made to optimize travelers’ activity chains with different parameters to set, but there is a lack of comprehensive solutions. In this research, the activity chain optimization algorithm is applied, which requires high computational efforts. To provide an adequate calibration of the parameters, a sensitivity analysis is conducted. The aim of the analysis is to reveal how changes in the attribute values modify the final outcomes. The relevant parameters, activity chains, transport modes, optimization algorithms, and fitness functions, are identified and considered. For each parameter, an investigation is conducted to reveal its behavior throughout the runs. For example, changes in the population size and crossover function lead to more reliable results, while alteration in the number of generations and the mutation function have no effects on the outcomes. The analysis presents a peculiar behavior of the parameters related to the activity chains. The results can be useful for transportation planners and service providers in the adaptation of the existing network and transportation services to the travelers’ mobility patterns.

Strategic coopetition among transportation service providers considering supply–demand congestion effects and asymmetric bargaining power

The phenomenon of transportation service providers (TSPs) engaging in both competition and cooperation, commonly referred to as coopetition, has become increasingly prevalent in the transportation market. This is driven by the rapid advancements in information technology and sharing economy. In practice, competitive TSPs can engage in a resource exchange scheme to share their resources to improve their service quality. However, such a resource exchange scheme may not be sustained since the service prices and profits will be further changed due to the competition in the end market. This study proposes a two-stage sequential-move game to characterize the coopetition problem between TSPs, wherein the first-stage resource exchange problem is modeled with a Nash bargaining game, and the second-stage pricing problem is modeled with a non-cooperative Nash game. Different from prior studies, our model incorporates the supply–demand congestion effects and the asymmetric bargaining power of TSPs. The subsequent impacts on social welfare, TSPs, and end users are investigated. Analytical results show that only when the unit price of the exchanged resources decreases in the exchanged resource quantity will the resource-exchange scheme succeed. Furthermore, we find that TSPs prefer to leave some “buffer zone” in between to avoid fierce competition with price wars.

A spatiotemporal optimization method for connected and autonomous vehicle operations in long tunnel constructions

With the advancement of technology, connected and autonomous vehicles (CAVs) can be applied to complex tunnel networks in long tunnel construction to enhance vehicle operation safety and efficiency. This paper proposes an optimization method for CAVs' operation in long tunnel constructions. Firstly, a spatiotemporal coordinated optimization model with decentralized time and hierarchical networks is proposed to minimize the total working time for completing transportation services. The model integrates macro task allocation and micro node control and optimizes the vehicle-space-time relationships of CAVs to prevent conflicts and collisions. Secondly, a heuristic algorithm named Search-Adjustment Genetic Algorithm (SAGA) is developed to solve the problem considering the model's complexity and engineering characteristics. Thirdly, numerical experiments are designed to validate the feasibility and efficiency of the proposed model and algorithm. The results indicate that (1) the proposed model can effectively deconflict CAVs in the road network to ensure safety and obtain a low total working time to fulfill the transportation demand. (2) Compared to the commercial solver Gurobi, the proposed algorithm demonstrates significantly superior solution accuracy and efficiency within an acceptable time limit. (3) The solution ensures the safety and efficiency of CAVs and increases their utilization compared with engineering-oriented methods, resulting in a 50 % reduction in CAV acquisition costs, a 29 % and 85 % reduction in running time and delay respectively, and a reduction in fuel consumption. (4) As the number of transportation services and the complexity of the road network increases, the efficiency gains become more prominent and better adapted to the needs of the actual long tunnel construction project. To sum up, the proposed model and algorithm can ensure the safety and efficiency of providing transportation services in future long tunnel construction. Moreover, it can be adapted for controlling CAVs in road networks such as other construction scenarios and urban road networks.

Study of the dynamics of the main indicators of the activity of transport enterprises in the conditions of the introduction of innovation

In the context of logistics integration, it is important to conduct analytical activities to study the effectiveness of marketing innovations in a timely manner. To form an idea of the effectiveness of marketing activities, it is necessary to study the influence of various factors on the performance indicator, in the case of logistics, this may be the volume of transported goods. The motive for writing the article was to study the capabilities of standard software for analyzing the effectiveness of economic processes in general, and in particular the results of innovative activities. The purpose of the article is to analyze the innovation, namely the integration of the logistics space in a certain region, for four companies in the Northern Black Sea region in order to assess the potential of these companies in the provision of transport services, taking into account the implemented innovation. The study used information provided by transport companies from 2013 to 2022. The choice of the focus of the study in the field of transport support is due to the importance of the quality of transport support for the functioning of the economy, especially in the context of cross-border movement of components and goods, raw materials and finished products. For the optimal study of the innovation efficiency, studies were conducted for two periods, namely from 2013 to 2019, and from 2013 to 2022. The analysis used the tools of mathematical analysis (function derivatives) for polynomial trend equations. It was found that for all four companies that participated in the implementation of the innovation, namely in the formation of an integrated logistics space with the creation of a common rolling stock base and the search for algorithms for the most optimal use of vehicles for cargo transportation, there is a positive dynamics of the total volume of cargo transportation, which indicates the effectiveness of the innovation. The introduction of innovations in logistics is the main condition for increasing the level of transport provision of the economy, which provides opportunities for a more systematic and comprehensive development of the economy. The integration of the logistics space on the example of four companies in the Black Sea region allowed not only to improve the quality of transport services, but also to increase the total profit of the group of companies, which indicates the effectiveness of marketing innovations. The results of the study can be used to replicate the innovation to other transport enterprises both within the region and for other regions. The proposed methodology for analyzing the effectiveness of innovations can be extended to other innovations in various sectors of the economy.

Analysis of the Merger and Acquisition of PT GOTO (Gojek 0 Tokopedia) Tbk: Share Valuation and Firm Financial Performance

Mergers and acquisitions have become business practices to improve shareholder welfare. One of the newest phenomena in Indonesia is the merger of two large companies, namely Gojek, a transportation service provider, and Tokopedia, an e-commerce platform. This merger occured in 2021 with the official name PT GOTO Gojek – Tokopedia Tbk. When conducting an Initial Public Offering (IPO), the share price of PT GOTO Gojek – Tokopedia Tbk was set at Rp. 338 per share (CNBC, 2022). Many hopes were pinned on the share price, but the share price of PT GOTO Gojek – Tokopedia Tbk did not match expectations. In December 2023, based on the IDX website, the share price of PT GOTO Gojek – Tokopedia Tbk has dropped drastically to Rp. 95, experienced a decrease of Rp. 243 since IPO. This research shows whether the merger decision of the two companies has an effect on their intrinsic value as well as their liquidity ratio, activity ratio, solvability ratio and profitability ratios.

Road Safety Services of a Transport Service Provider: Basis for an Operational Manual

For all users of the road, road safety is crucial. Everyone is concerned about it because of the dramatic increase in the number of vehicles on the road in recent years, road safety has become even more crucial. According to a 2014 World Health Organization research, motorcycle riders account for more than half of all fatalities in traffic incidents. At 19%, pedestrians make up the second-highest percentage of road user fatalities, after four-wheeled vehicle drivers (14%), and their passengers (11%). If there are road safety services in place and followed to reduce the high risk of accidents on most Philippine highways and roads, then accidents may be prevented. Many traffic incidents that occur these days include trucks, buses, and motorcyclists. Even when they are not in the official motorcycle lanes, most motorbikes would overtake as often as possible to escape heavy traffic because these vehicles tend to travel through even the steepest parts of the road. This situation may result in a collision between a motorcycle and a high-wheeled vehicle. This study employed the descriptive developmental method of research using the questionnaire in gathering the respondents’ assessment on the road safety services of a transport safety provider.

Формування умов ефективного функціонування транспортної системи автотранспортного підприємства

Road transport enterprises must constantly pay attention to increasing the efficiency of the production of quality transport services, in accordance with the requirements and expectations of consumers. During the production and provision of transport services, the flow of production processes in the transport system, problems often arise in the external and internal environment of the enterprise, which require a mandatory solution. The most common problems include the following: non-compliance of technical means with the requirements and expectations of service consumers in terms of the quality of passenger service, ensuring the necessary conditions for cargo transportation; significant negative impact of the transport process on the natural environment; not fully ensuring the safety of passenger transportation and ensuring the safety of traffic on the roads; imperfection of the system, methods, mechanism of planning and monitoring of transportation processes; imperfection of regulatory and legal regulation and control of the technical condition of vehicles in the organization of transportation; the level of driver training is not always sufficient. When conducting research on the organization of transport processes and ensuring traffic safety on roads, the enterprise must use a methodical approach to evaluate the process of production of transport services, the functioning of the enterprise's production process, which must include three main stages: development of indicators and mechanisms for evaluating the flow of processes; assessment of the efficiency of the transportation process; analysis of assessment results and development of measures to improve service production processes. The main tasks of improving the processes of service production are the formation of the transport system of the enterprise, which includes: transport flows, personnel and technical support of transport, road environment in the transport zone. The transport system and all its constituent parts must be provided with means of monitoring and mechanisms of influence and improvement of the processes of production of transport services. The process of improving the functioning of the enterprise's transport system should be conducted in three important directions: monitoring the transport process, studying and analysing the service market and taking into account the requirements and expectations of consumers, using calculation methods to determine negative impacts on the process and developing measures and mechanisms to prevent them.

Civil Liability of Businesses for The Loss of Consumer Goods Delivery Packages Through Land Transportation Services (Study at PT. Antar Lintas Sumatra Medan)

Transportation is a field of activity that is very important in the life of the Indonesian people. With that the Government established a Law no. 8 of 1999 which stated that "Consumer protection is all efforts that guarantee legal certainty to provide protection to consumers". This is to find out how the company PT. Antar Lintas Sumatra responds to consumers who lose goods in using the transportation services of PT. Antar Lintas Sumatra. The formulation of the problem in research at PT. Antar Lintas Sumatra includes how the company's responsibilities, settlement mechanisms and how the company solving problems in civil liability. This research is an normative juridical law research. The study uses secondary data and primary data. The transportation service provider company PT. Antar Lintas Sumatra makes agreements and agreements with consumers in the form of agreements in using PT. Antar Lintas Sumatra's transportation. Because consumer protection is closely related to legal protection, consumers are entitled to protection in the form of company responsibility if there is legal protection. Consumer protection covers various aspects of the law relating to the protected material, not just physical protection. There is no imbalance in disputes in an agreement because there is an agreement at the beginning between the customer and the transportation provider.

Public transport use and mortality among older adults in England: A cohort study

Background: Most evidence on transport use and mortality has focused on the commute to work. This study aims to fill a gap by assessing relationships between public transport use and mortality among older adults. Methods: Data come from a cohort of 10,186 individuals aged 50 or older who participated in the English Longitudinal Study of Ageing (ELSA), with survey data linked to mortality records over 16 years (2002–2018). We assessed a binary measure of public transport use and frequency of use from ‘every day or nearly every day’ to ‘never’. Cox proportional-hazards regression models were used to estimate hazard ratios (HRs) with 95% confidence intervals (CIs) for associations between public transport use and mortality. Analyses were adjusted for a range of covariates including socio-demographic factors, chronic disease, and self-reported problems with daily living activities. Results: Overall, 3371 participants (33.1%) died within the study period. Mortality was lower among public transport users (21.3%) compared with non-users (64.2%). Adjusted analyses found that users had 34% lower mortality than non-users (HR 0.66 (95% CI 0.61;0.71)). Adjusted analyses showed similar association sizes across frequencies of public transport use, with those using public transport every day or nearly every day having 41% lower mortality than never users (HR 0.59 (0.49;0.71)). Associations were similar among those with and without a longstanding illness. Conclusion: The use of public transport among older adults is linked to lower levels of mortality. Reductions in provision of public transport services could be detrimental to both transportation and population health.

Заходи з енергозбереження в метрополітені (на прикладі біметалевих контактних рейок)

The purpose of this study is to develop methods and tools for long-term forecasting of electricity consumption based on an improved integrated method for predicting electricity demand, taking into account the peculiarities of electric use of the Kyiv Metro and its impact on the city's electricity consumption. The scientific novelty of the results obtained is the consideration of technological potential with measures for electric saving, pouring into Level II and Level III in the energy consumption model, which takes into account both the overall potential of electric saving (from structural and technological shifts) in the country as a whole, and the features at the regional level (the city of Kyiv) in the types of economic activity in the provision of transport services (Metro). During the work, material was collected on measures for electricity saving in the metro and forecasts for the development of this type of service provision (passenger transportation). To achieve sufficient energy consumption, it is important to introduce energy-efficient technologies that will reduce electricity costs without losing productivity and passenger service quality. Bimetallic contact rails are more efficient in terms of transmitting electric current and reducing energy losses. This innovation opens up new opportunities for the sustainable development of urban transport and contributes to the creation of more efficient and convenient conditions for city residents. Measures are provided to protect the structures and equipment of the section that is being designed and built, the metro line from electric corrosion. Calculation of electricity saving potentials at the regional level (Kyiv) made it possible to more accurately take into account the volume of implementation of energy saving measures, since such programs are developed at the regional level. These estimates are used to determine the technological potential of energy saving. The technological potential of electricity saving will reach the level of 600 million kWh by 2040, while maintaining the pace of economic development in Kyiv. Keywords: Metro, electric saving, electric saving potential, forecasting, energy efficiency, electricity.

Немедицинские аспекты доступности медицинской помощи при территориальном планировании в здравоохранении.

Improving the accessibility of medical care is one of the tasks to achieve the goals of state policy in saving the population and human development of a number of strategic documents of the Russian Federation. Purpose of the study is to analyze the non-medical aspects of ensuring accessibility of medical care, their normative legal regulation in territorial planning in healthcare at the regional level. Materials and methods. The source of information was legal acts from the reference legal system ConsultantPlus. Descriptive and analytical methods were used in the study. Results. It is shown that the issues of ensuring accessibility of medical care and creating conditions for its provision and development are attributed by various legislative and regulatory acts both to the powers of public authorities of the subject of the Russian Federation and to the powers of local governments within the competence defined by the legislation of the Russian Federation, but these provisions of powers are fixed differently and require amendments and clarifications. The expediency of making amendments to normative acts of different levels and departments within the framework of clarifying the norm on creating conditions for the provision of medical care to the population on the territory of a municipal district or municipal, urban district in terms of providing transport services to the population and organization of transport services, parking space with the possibility of getting to a medical organization for all groups of the population has been determined. Within the framework of regulation, other social guarantees for children of medical workers and norms on providing medical workers with housing (office housing, under a social rent agreement, provision of relevant subsidies and payments for the purchase of housing) need to be specified. The presence of sufficient regulation in terms of the rules of construction and maintenance of roads in the legal field was determined, however, the federal laws and subordinate regulations cited in the study lack specificity and correlation of these legal norms in relation to medical organizations. Conclusions. The necessity to improve the normative basis of non-medical aspects of state and municipal provision of accessibility of medical care to the population in terms of correlation between constitutional norms and legal acts of different departments has been determined in order to specify measures aimed at improving accessibility in the provision of medical care regarding transport accessibility, social guarantees for medical personnel and other measures to develop infrastructure.