Property Management System Research Articles

Role of Technological Advancements on Customer Satisfaction in Japan’s Hospitality

Purpose: The aim of the study was to analyze the role of technological advancements on customer satisfaction in Japan’s hospitality. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: Technological advancements have significantly enhanced customer satisfaction in Japan’s hospitality industry by improving service efficiency, personalization, and overall guest experience. Innovations such as AI-driven customer service robots, automated check-in systems, and smart hotel rooms equipped with IoT devices offer convenience and seamless interactions for guests. These technologies reduce waiting times, streamline operations, and allow for personalized services, such as customized room settings and tailored recommendations, increasing guest satisfaction. Unique Contribution to Theory, Practice and Policy: Technology acceptance model (TAM), service quality model (SERVQUAL) & expectancy-confirmation theory (ECT) may be used to anchor future studies on the role of technological advancements on customer satisfaction in Japan’s hospitality. Hospitality businesses should adopt integrated management systems that combine customer relationship management (CRM), property management systems (PMS), and online booking platforms. Industry regulators should promote standards for technology integration in the hospitality sector.

Intellectual Property Management and Legal Protection Mechanism of Blockchain-based Crowdsourced Testing

While promoting the vigorous development of crowdsourced testing services, Internet technology has also generated problems such as non-standard intellectual property management, unclear ownership of rights, and lack of trustworthiness. Based on the characteristics of being decentralized, traceable and tamper-proof of blockchain, IPFS, SHA256 algorithm, and digital certificate technology, this paper puts forward a new intellectual property management framework for crowdsourced testing to meet the requirements of intellectual property traceability of crowdsourced testing, right confirmation and query, and proposes the idea of applying on the chain and off chain decomposition and integration technology to address the storage performance bottleneck problem caused by data expansion on the chain, thus realizing a trusted intellectual property management system of crowdsourced testing. Meanwhile, this paper puts that the intellectual property of crowdsourced testing cannot be fully maintained only by technical means, and corresponding legal support means should be supplemented, including improving the laws and regulations on judicial and administrative protection of intellectual property, and properly handling the legal risk control of intellectual property of crowdsourced testing.

Technological Adoption and Innovative Work Behavior in the Hotel Industry: A Case of Five Selected Hotels in Kampala City, Uganda

The study examined Technological Adoption and Innovative Work Behavior in the Hotel Industry, a Case of Five Selected Hotels in Kampala City, Uganda. The study mainly focused on three specific objectives: To examine the relationship between Property Management Systems and Innovative Work Behavior; to assess the relationship between Mobile Applications and Innovative Work Behavior and to analyze the relationship between Online Booking Platforms and Innovative Work Behavior in selected hotels in Kampala City. The cross-sectional research design employed both qualitative and quantitative data collection techniques. Krejcie and Morgan Sample Size Determination Table was used to select a sample size of 291 participants / respondents from a population of the selected hotels and 233 questionnaires collected for analysis. Data was examined using both descriptive and inferential statistics, including ANOVA, Pearson correlation, and model summaries for regression analysis. The findings show a positive and significant correlation between technological adoption and innovative work behavior (r=.853, P<0.05). This reveals that the integration of property management systems, mobile applications, and online booking platforms significantly influence innovative work behavior by improving efficiency, facilitating collaboration, encouraging adaptive problem-solving, and promoting a culture of continuous improvement. These technologies create an environment where staff are better equipped to focus on creative solutions and respond dynamically to emerging challenges. The research concludes that improving Property Management Systems (PMS) and fostering innovative work behavior in hotels are interconnected goals that drive operational excellence and guest satisfaction; mobile applications are a powerful driver of innovative work behavior in hotels and Online Booking Platforms significantly impact innovative work behavior in hotels by streamlining operations, enhancing data utilization, and encouraging experimentation. The study recommended that hotels should use PMS automation features to handle routine tasks such as guest check-ins/outs, invoicing, and housekeeping assignments. This reduces manual work and frees up staff time for more innovative activities. The study also recommends that hotel should select mobile apps that align with its operational needs and guest service goals, focus on apps that enhance efficiency, data utilization, and guest interaction.

Блокчейн и искусственный интеллект в управлении интеллектуальной собственностью

This article discusses the use of blockchain technology and artificial intelligence in the intellectual property management industry. Intellectual property is the result of human activity and an important product for society. Indeed, this product needs copyright protection. Blockchain is an information technology for data transmission and encryption. It is based on a chain of blocks recording the information about all transactions in the system. Artificial intelligence is the property of artificial intelligent systems to perform creative functions. Those traditionally considered the human prerogative. The use of these technologies will contribute to the development of a more convenient intellectual property management system: the use of blockchain and artificial intelligence in the field of intellectual property management is promising, as it greatly facilitates the digital processes; the use of blockchain helps to improve the protection of patent rights and facilitates the monetisation of intellectual property; artificial intelligence and machine learning make routine processes more effective.

Adopting the Integrated Electronic Property Management System (IEPMS) in Zimbabwe’s public institutions in the Harare Province

Adopting the Integrated Electronic Property Management System (IEPMS) in Zimbabwe’s public institutions in the Harare Province

Real Estate Website

Abstract— This paper presents a novel real estate management system designed to address the inefficiencies faced in the contemporary property market. Developed using PHP and MySQL, the system offers a user-friendly web application that streamlines the processes for both property seekers and managers. Catering to distinct user groups, it empowers users with a comprehensive property database searchable by location and desired features. Additionally, users can leverage a built-in loan calculator (depending on implementation) for financial planning and potentially express interest in suitable properties. Admins, on the other hand, benefit from comprehensive management functionalities. These include user account management, property listing creation, editing, and availability control. The system also offers the potential to manage real estate agents, further enhancing its functionality for larger organizations. This user-centric approach prioritizes a user-friendly interface that simplifies searching, listing management, and overall interaction with the system. To ensure data security and integrity, the system implements robust role-based access control, restricting access to sensitive information based on user roles. Furthermore, a powerful search function facilitates efficient property discovery, allowing users to find their ideal properties with minimal effort. This paper delves into the details of the system, outlining its functionalities, the chosen development methodology (e.g., Agile), and the software and hardware requirements for running the application. It also acknowledges the system’s limitations in its initial phase, such as the potential need for future expansion of search filters or communication tools. Finally, the paper explores the exciting future scope of the system, including advanced search capabilities, integrated communication features, mobile application development, and potential integration with smart home technologies and machine learning for personalized recommendations. Keywords – Real Estate Management System, Property Management System, PHP,MySQL,User-Friendly Interface

Perceptions of Realtors on Property Information Processing: Basis for a Web-Based Real Estate Property Management System

Managing real estate properties efficiently presented challenges due to the complexity of tasks involved, including tenant communication, maintenance scheduling, and financial tracking. Traditional methods often relied on manual processes, leading to inefficiencies, errors, and delays. Motivated by the need for a streamlined solution, this paper introduced a web-based real estate property management system designed to address these challenges. By employing a descriptive research design and utilizing the mixed methodology approach, the study investigates the challenges faced by realtors in managing property information. It also evaluated the current information management systems of each realtor in handling property listing, sales, leases, and rentals. The research findings revealed that 45% of respondents encounter challenges in property information management, primarily related to inefficient handling of sales information and lease agreements. While 72.7% of respondents use real estate software, shortcomings such as a lack of detailed property information and communication issues underline the need for a comprehensive web-based management system meeting various real estate management needs, as preferred by 90.9% of respondents. The results of the study will be used to propose a web-based real estate property management system for the overall efficiency of real estate operations and revolutionize how real estate assets were managed and optimized in digital age

Digital Transformation in Hotel Management: Optimizing Guest Experience in the Industry 4.0 Era

The hotel industry is currently facing a digital transformation driven by technological advancements and changing consumer behavior. This research aims to explore how digital transformation in hotel management can optimize the guest experience in the industry 4.0 era. The research methodology primarily relies on a comprehensive literature review and analysis of industry documents to provide a robust and broad foundation for this study. The findings indicate that integrating technologies such as property management systems (PMS), Internet of Things (IoT), artificial intelligence (AI), and data analytics can enhance operational efficiency, service personalization, and data-driven decision-making in hotel management. However, the implementation of digital transformation also faces challenges, such as significant investments, cybersecurity, and resistance to change. Case studies of hotels that have successfully adopted digital technologies reveal best practices and valuable lessons, including the importance of top management support, strategic alignment, and stakeholder engagement. This article contributes to the literature by integrating the diffusion of innovation (DOI) theory and the technology acceptance model (TAM) to develop a conceptual framework that explains the adoption and success of digital transformation in hotels. The research findings have practical implications for hotel managers in designing and implementing digital transformation initiatives. Although this research primarily relies on secondary data sources, future research can adopt a multi-method research design incorporating primary data to provide further insights into this phenomenon.

Development of a Toolkit for an Intellectual Property Management System for Higher Education Institutions

Development of a Toolkit for an Intellectual Property Management System for Higher Education Institutions

Effective mechanism of intellectual property management in a company

The article considers the role of intellectual property (IP) system in the modern economy; defines main functions of innovations and intellectual property objects in the knowledge economy and basic properties of an innovation, such as scientific and technical novelty, industrial applicability, commercial feasibility, under interconnection with IP management. Current paper researches intellectual property objects as the results of innovation activity; reveals the main principles of effective intellectual property management and the essential elements of the effective mechanism of intellectual property management in a company under the conditions of knowledge economy. The study presents the author's definition of the term “intellectual property management”, considers the essence of effective IP management mechanism and develops the author's mechanism of intellectual property management in a company. The study substantiates that the continuous introduction of innovations and expansion of intangible assets, which occurs due to a developed intellectual property management system that ensures the protection of intellectual rights, is a strategic factor of the company's competitiveness.

Теоретико-методологічні засади управління інтелектуальною власністю

The article examines the concept and essence of intellectual property management, as well as models, methods and tools of intellectual property management at industrial enterprises. According to the results of the research, methodological and methodical approaches to the management of the processes of creation and introduction into economic circulation of intellectual property objects at enterprises of the real sector of the economy during the life cycle of intellectual products have been provided. The scientific novelty of the study is presented in the form of updating and multiplying scientific knowledge and methodical recommendations regarding the implementation of the intellectual property management system at the industrial enterprise. Based on the principles of the process-system approach and modeling methods, the authors proposed a model and methodological toolkit for the implementation of the intellectual property system at the enterprise level. The system, in turn, is presented as a process with the selection of stages and a description of the content of each stage. The proposed model can be used in the practical activity of an industrial enterprise.

Standard certification of intellectual property management system in research institutes from China: Practice and implication

Research institutes are a major component of national innovation system. The Intellectual property management for research and development organizations (IPMRDO), a national standard of management system recommended by the Chinese government, has been implemented in China since January 1, 2017. As a new measure of intellectual property management, and a new member of the management systems, the IPMRDO has been underexplored. Using China as the context, we investigated the practice of the implementation of the IPMRDO in research institutes with the methods of questionnaire, interview and cases. It is found that the implementation of the standard has generated some positive effects, and is also faced with some practical difficulties. Implications are put forward for the management of intellectual property in research institutes.

DIGITALIZATION OF SUSTAINABLE INTEGRATED PROPERTY MANAGEMENT FOR AFFORDABLE STRATA HOUSING

The main problem faced by the joint management building (JMB) in the management of strata buildings is in the aspect of taking action against residents who refuse to pay the building management fee. The management of JMB itself faces problems in the proper way of managing the building management system and facilities, financial systems and community-based communication systems. In addition to the building management system which is still operated manually, the management of financial management fee collection is still implemented in a separately. Moreover, dissatisfaction of residents in terms of delayed in corrective maintenance management action of strata buildings, correlate to poor fee payment and further put pressure on the sustainable continuity of strata housing management. Digitalization of sustainable integrated property management which includes aspects of financial management, dissemination of communication within the community and safety and security in the management of affordable strata housing needs to be given special attention. This study proposes a framework for digitalization of sustainable integrated property management for affordable strata housing that the system is able to harmonize various aspects of the needs of strata residents to create a strata liveable life. This will then will be realized through the development of web-based system for the purpose of commercialization of sustainable integrated property management system for affordable strata housing that beneficial for the well-being of strata building residents as well as the JMB.

GOVERNANCE OF STRATA BUILDINGS FOR URBAN CONSOLIDATION IN MALAYSIA

The need for urban consolidation is very necessary in helping the cities to be more dynamic in term of transformation, transparency and technology. Although the role of strata buildings in Malaysia is increasing, nevertheless this issue has been less explored. The continuous growth of strata buildings indicates the need for effective property management system that promotes and nurtures value that would create high quality of living. Currently, none of Malaysia’s city is listed in the City Momentum Index; which one of the criteria is strong governance and planning. Therefore, the need for strata building for urban consolidation is vital for governance and management in practice. The underpinning of this study is to assess the current law and practice at federal level and evaluate with the industrial practice. A key component of this research is to formulate the best practice of governance in term of policy for strata buildings in Malaysia. The issues that circling the governance matters will be identified and further researched. Moreover, the effectiveness of Strata Title Act 1985 (Act 318) and Strata Management Act 2013 (Act 757) are also needed to be evaluated in the current practice of strata buildings in Malaysia. Furthermore, the role of Commissioner of Buildings, Joint Management Body and developer as administrator who bears the responsibility to carry out the provisions of the Act also need to reconcile to ensure good governance of strata buildings in Malaysia.

Pemanfaatan E-Commerce dan Property Management System Dalam Kegiatan Bisnis Perhotelan di Era Revolusi Industri 4.0

This research is motivated by a change in customer's habits in making hotel reservations online and the use of information systems in hotel operations in the era of the industrial revolution 4.0. Its purpose is to analyze how e-commerce and property management systems in hotel business activities in the 4.0 industrial revolution era. The method used is a qualitative descriptive approach. Data and information collection was at The Atrium Hotel and Resort, Gallery Prawirotaman Hotel, Grand Serela Yogyakarta, Novotel Suite Malioboro, and Cakra Kusuma Hotel Yogyakarta. This study concludes that online travel agents who are part of e-commerce are used in the hotel business because they can cut the reservation process and increase the range of hotel room sales. The property management system is used in the hotel business because it can facilitate the communication and data transfer process by integrating the departments within the hotel. Online travel agents and property management systems are part of a hotel management information system, namely enterprise resource planning (ERP). Both have functions and goals for the efficiency and effectiveness of hotel business activities so that service quality and profit can be achieved maximally in the era of the industrial revolution 4.0

Privatisation of State and Municipal Enterprises: Legal Regulation

"The relevance of the subject under study is exceedingly high since this process is one of the main vectors of system-changing transformations in Ukrainian society. Thus, this vector includes the reform of property relations, which occurs through the privatisation of property of state and municipal enterprises. It is privatisation that should contribute to increasing the efficiency of property management, the emergence of a clear motivation for work, accelerating structural adjustment, and development of the country’s economy, improving the investment climate in the state, as well as improving the state property management system. The purpose of this study is to investigate the basic principles of privatisation of state and municipal enterprises, to identify the advantages and disadvantages in the legal regulation of this phenomenon. That is why several scientific and methodological means were used in this study, specifically the systematic and functional approaches, including such general logical methods as analysis and synthesis, the comparative method, deduction, the formal legal method, and the method of scientific literature analysis. The main results obtained in this paper constitute the theoretical and practical foundations of the issue under study. The article covered the general principles and features of state and municipal enterprises and analysed the efficiency of the legal regulation"

Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators

PurposeThis paper identifies the critical success factors (CSFs) of virtual hotel operator (VHO) in using hotel management system partnerships with small- and medium-sized hotels (SMSHs).Design/methodology/approachThis study uses a qualitative approach, with 25 semi-structured interviews with hotel owners and VHO management. Thematic analysis is used to determine themes to evaluate hotel owners and operators' perceptions.FindingsCSFs for VHO partnership with SMSHs include marketing and promotion strategies, client relationships, training and human resources development, hotel operation management, innovation strategies, capital expenditures and property management systems (PMSs). VHOs also have a symbolic impact on the mutualistic relationship with SMSHs by increasing service and enhancing product competitiveness and profitability.Research limitations/implicationsFindings are beneficial for VHO in determining the most significant CSFs, thereby establishing additional metrics in business performance and increasing resilience in the accommodation sector. Further studies can measure the digital technology factors from VHO, including PMSs and mobile applications.Originality/valueThis study first identifies CSFs for VHO companies from the perspectives of hotel owners and management. This contribution adds to the literature on CSFs in the context of digital technology implementation in SMSHs. Moreover, implications are beneficial for VHO management in determining the most significant CSFs for companies to measure the business performance of the companies and increase resilience in the accommodation sector.

Influence of Technology and ICT Policies on Hotel Guest Satisfaction in the Hotel Industry: A Case of 4 and 5 Star Rated Hotels in Nairobi City

The adoption of ICT in the hospitality industry is important in the development of business, minimizing costs and the generation of revenue as well as to reach more customers. Across the world, the use of technology and information and communication technologies (ICT) in the hospitality industry has significantly impacted the way hotels operate and the way they provide services to their guests. In the wake of turbulence in the hospitality industry especially as a result of the Covid-19 pandemic that reduced disposable income as well as crippling travel and tourism around the planet, hotels need to lower their operation costs, find ways of increasing their revenue as well as enhancing guest satisfaction. The study sought to establish the effect of technology and ICT policies on 4 and 5 star hotels in Nairobi City County. Specifically, the study sought to establish the effects of property management systems on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya; to examine the effect of online booking platforms on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya; to determine the effect of in-room technology on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya and to establish the effect of customer relationship management systems on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya. The study was guided by the Technology Acceptance Model (TAM) and the Resource Based View Theory. The target population was 4583 staff from 24 four and five star hotels in Nairobi. Stratified random sampling was used to choose a sample size of 368 employees. The data was collected using structured questionnaires for the employees. The questionnaires were administered through google online questionnaire. Regression analysis was conducted to establish the relationship between the variables. The results were presented in graphs and tables. The study used a multiple regression model to show the relationship between the study variables. The findings revealed an R squared coefficient of 0.643 and adjusted R squared of 0.618 at 95% significance level, implying that the technology and ICT policies adopted in the study (Property Management Systems, Online booking platforms, In-Room Technology, Customer Relationship Management Systems) jointly explained 64.3 percent of the variation in guest satisfaction in four and five star hotels in Nairobi City County. The study also found that property management systems had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.357, p=.013<.05); online booking platforms had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.427, p=.005<.05); in-room technology had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.322, p=.003>.05) and finally the study found that customer relationship management systems as an aspect of technology and ICT policies had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County(β =.383, p=.000<.05). The study concluded that technology and ICT policies had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County. The study thus recommended that four and five star hotels in Nairobi City County should consider adopting technology and ICT policies such as Property Management Systems, Online booking platforms, In-Room Technology, Customer Relationship Management Systems and others as ways of enhancing guest satisfaction. Keywords: Technology, Guest Satisfaction, ICT Policies

EFFICIENCY OF INTELLECTUAL PROPERTY MANAGEMENT IN AN INDUSTRIAL ENTERPRISE

The article is devoted to researching existing and developing new approaches to assessing the effectiveness of intellectual property management in the production and commercial activities of industrial enterprises. The proven need to increase the efficiency of intellectual property management at industrial enterprises stems from changes in the world economy and changes in the organization of modern business. On the basis of the proposed three-level intellectual property management system, the criteria for the effectiveness of the intellectual and innovative activities of enterprises and organizations have been defined and substantiated. The economic characteristics of the company's intangible assets are given. The factors of increasing the efficiency of the intellectual property management mechanism at industrial enterprises are determined and the characteristics are provided. The main functions of the intellectual property management system at the industrial enterprise are determined and their theoretical and methodological content is disclosed. The formation and effective development of the intellectual property management system at the enterprise, the involvement of its objects in economic turnover in accordance with these directions will allow the enterprise to achieve a whole set of competitive advantages, which are presented as an important element of the efficiency of intellectual property management at the industrial enterprise. The competitive advantages provided by the enterprise's use of intellectual property objects and their effective management have been formed and substantiated.

Assessment of the availability and utilization of ICT’s among Colleges and Universities offering BSHM and BSTM in Ilocos Sur: Basis for the development of property management system

Assessment of the availability and utilization of ICT’s among Colleges and Universities offering BSHM and BSTM in Ilocos Sur: Basis for the development of property management system