Professional Communication Skills Research Articles

Student-generated multimedia for supporting learning in an undergraduate physiotherapy course

Outside the university, rapid authoring tools and ubiquitous technologies have fuelled a rise in usergenerated multimedia and participatory culture. The educational equivalent, digital student-generated content, has been heralded as one approach for supporting active and student-centered learning. This is especially relevant in tertiary education, where multimedia is mainly used as a method for transmission of content. Though student-generated multimedia may seem pedagogically ideal, especially for applied areas such as Health Sciences, the diversity of adoptions and limited evidence in the area make broad claims to its efficacy difficult to support. This study uses mixed methods to assess the outcomes of a student-generated multimedia assignment within a third-year university physiotherapy subject. This study found that all students were able to complete the assessment task in a way that demonstrated key disciplinary learning and professional communication skills despite many not having prior experience of this kind of assessment. Student survey data demonstrated that students were able to navigate between new tools and methods to achieve a complex task. While multimedia gave students new and creative ways through which to engage with practitioners, patients and the profession, attitudes varied in accordance with student self-efficacy and confidence. The self-directed nature of the task appears to be both an opportunity and a challenge. These findings further contribute to our understanding of implementing student-generated multimedia projects and extend this knowledge to the health sciences’ discipline.

THERAPEUTIC COMMUNICATION IN CLINICAL PRACTICE

Communication with the patient in the process of providing health care is more than speech. It is carried out by applying different methods and strategies. Patient communication in health care is a multifaceted process of interaction between medical professionals and the patient. It is defined as therapeutic communication (TC). It is a holistic approach oriented towards the overall care of the patient. Social interaction takes place through TC, the patient's needs for specific care are determined, problems are controlled and solved, information is sought and given, etc. Therapeutic communication is a type of professional communication. TC is used by medical professionals in their work with patients and their relatives. Effective communication skills of medical professionals stimulate the patient to talk about his problem. They are also used in patient education to improve health outcomes, etc. Showing interest and concern for the patient is a component of the so-called "conversation for the purpose of support". Health care professionals use different approaches when conducting a conversation with the patient - for some, the social side of the conversation is most important, for others – social relationships. The therapeutic conversation builds effective communication with the patient and improves the therapeutic impact. In this way, two essential components are distinguished in TC - emotional and informational.

ЭТИКА ПРОФЕССИОНАЛЬНОГО ОБЩЕНИЯ ВРАЧА-СТОМАТОЛОГА И ФОРМИРОВАНИЕ КОММУНИКАТИВНЫХ КОМПЕТЕНЦИЙ

The article discusses the formation of professional communication skills among dentists. Providing medical, especially dental, care is associated with a high level of emotional stress for patients. Fears and anxiety about medical interventions often hinder patients from seeking care, thereby reducing the overall dental health of the population. Psychological and emotional comfort during patient visits often plays a crucial role in choosing a healthcare provider and facility. Furthermore, strong communication skills significantly increase patient compliance and improve the quality of medical care provided. Based on literary data, the article examines the problematic aspects of communication between healthcare providers and patients and analyzes the structure of effective professional communication aimed at ensuring comfortable dental treatment.

Factors Impacting on Patient-Centered Communication Skills and Their Opportunities to Be Involved in Decision-making From the Perspective of Patients With Cancer, Informal Caregivers, and/or Healthcare Professionals: A Systematic Review.

Active participation of cancer patients and their caregivers in decision-making, along with high-quality communication, is crucial in patient-centered cancer management. Although numerous factors affecting patients' communication and decision-making involvement have been identified, it is still unclear which ones are the most prevalent and critical. To identify factors that contribute to high-quality patient-centered communication and decision-making participation from the perspectives of cancer patients, informal caregivers, and/or healthcare professionals. A systematic review was conducted, using 9 databases to retrieve primary research articles published from 2010 to February 17, 2023, updated on December 13, 2023. Methodological quality was assessed using the Mixed Methods Appraisal Tool (version 18). The socioecological model of communication was utilized as analytical framework for summarizing the results. Fifty-two studies were included. The most frequently reported factors were predominantly articulated at the individual, interpersonal, and societal levels. Although the patients' lack of knowledge and limited language proficiency were the frequent patient-level barriers, the perceived lack of knowledge and lack of training of professionals were the crucial and current professional-level barriers, as reported in studies published in 2016 onward. To circumvent these factors, it is critical to enhance professionals' knowledge, communication skills, and patient relationships. Recognizing barriers and facilitators could help in the development of strategies to overcome these barriers and enhance patient participation in clinical communication. The findings could guide the development of programs to enhance patient-professional communication skills. Further cross-cultural studies are needed to understand culture's impact on communication effectiveness and decision-making participation.

Augmented reality technology in learning German as a foreign language: technological and didactic aspects

This paper explores the application of augmented reality (AR) technology for developing foreign language professional communication skills in learning German. The study involved creating a virtual tour of architectural landmarks in Kyiv related to German architects, with AR elements like QR codes linking to textual, visual and video information and 3D models. The technological and didactic requirements for implementing AR were determined. Students prepared informative materials and tested the tour. The results of the questionnaire confirmed the motivational effect and expanded content from AR. Some difficulties were the dependence on gadgets and software. AR elements facilitated remembering terminology in context. The approach allows combining speciality content and language learning. AR technology can potentially enhance the learning process, but further research on methods is needed.

The Practical Value of Intensive Training Used in the Development of Communication Skills of Mathematics Students in Professional English

The article discusses the features of the methods that mathematics students use to successfully implement communication skills in English. The objectives of the study are to reveal their influence on the development of professional communication skills of mathematics students through the views of scientists studying it, and propose aspects to be tested in practice. The article explains the objective aspects of the need to use such methods to achieve the intended result of teaching English in higher mathematical vocational education in Kyrgyzstan, and also interprets its content related to social and social conditions. Due to the fact that in many educational institutions of the country it is not clear what the internal content should be, the methods used in English classes currently retain their traditional forms. Practical value of intensive training is combined with the goal of creating professional communication in English at the necessary level for mathematics students to withstand international competition, and examples illustrate the content that needs to be accomplished in practice.

Формирование профессиональной идентичности студентов-медиков в процессе языковой подготовки: коммуникативный аспект

The article considers the communicative aspect of training future medical specialists for professional activity in the context of intercultural interaction. International cooperation in the field of medicine, which has increased due to the social and political importance of healthcare, increases the requirements for the professional language training of medical students, for their professional communication skills in a foreign language. The participation of medical specialists in the programs "Doctors without Borders" and the International Committee of the Red Cross requires future doctors not only proper language training, but also effective communication skills in a professional environment. It is assumed that the formation of the professional identity of medical university students can be effectively implemented if it is focused on the communicative aspect of professional language training.
 
 The purpose of the study is to determine the role of the communicative aspect of the language training of medical university students in the process of forming their professional identity.
 
 The research is based on occupational and linguistic-cultural methodological approaches. The significant role of the communicative aspect in the process of language training in the formation of the professional identity of medical university students is shown. The most important areas of professionally oriented language training are identified and characterized – training in professional communication, accuracy and clarity in the use of medical terminology, consultations with patients, registration of medical documentation and familiarization of future doctors with scientific research in a foreign language. The features of professional communication in the medical field in the context of intercultural interaction are revealed. It is proved that professional language training focused on the study of special medical terminology, cultural aspects, examples of medical documentation, as well as the participation of medical students in research activities contribute to the development of communication skills of future doctors in the process of forming their professional identity.
 
 The prospects for further research may be related to the study of the influence of the digital educational environment of the university on the process of forming the professional identity of medical students in the process of language training.

Педагогическая технология обучения как помощь профессиональному самоопределению студентов-медиков 2 курса средне профессионального образования

Medical profession two-year training within the framework of secondary vocational education presupposes effective organization of educational activity. The article delves into the results of pedagogical technology of teaching professional communication to 2nd year medical students of secondary vocational education, taking into account the difficulties of their professional development revealed in the study of 2021–2022. The aim of the work is to describe the formation of students’ professional communication skills in the process of solving the contradiction between the level of their communicative competence and the requirement of the profession-al community. Cultural-historical theory of L.S. Vygotsky and his theoretical concept of the sensory period of development are the methodological approach of the study, based on which the authors investigate the profes-sional self-determination of medical students. By analyzing the results of the article the difficulties of training were highlighted: communicative incompetence in professional communication, lack of confidence in meeting the requirements of medical institutions. Thus, the pedagogical technology aims to solve these difficulties by supporting the conditions for students to discuss the results of their learning activities.

Psychology of doctor-patient interaction in the context of medical specialist's communicative tolerance

The relevance of the study is due to the need to find ways to ensure high-quality interaction between a doctor and a patient in the context of a medical professional's communicative tolerance. The purpose of the study was to determine the psychological characteristics of the interpersonal relationship between a doctor and his/her patients. The basis of the theoretical and methodological approach was a qualitative combination of methods of structural and functional analysis of the problem of psychological training of medical professionals and analytical research on the formation of constructive relationships between doctor and patient. Several surveys were conducted on the tolerance of healthcare professionals and their emotional well-being in the context of individual psychological characteristics. The results are presented, which reflect the methods of doctor's influence on the psychological state of the patient and his/her family. The question of how trust in a doctor and his/her professional competences is formed is highlighted. The problem of ethical principles, professional motivation of medical professionals and the specifics of their communication in the team are revealed. The subjective feelings of doctors about the work they do are revealed. The issues of modernization of medical education and digitalization of services are revealed. The conditions, components, and approaches to effective interaction between doctor and patient in the healthcare system are identified. The problems of developing diagnostic tools for assessing the psychological state of a medical professional in his/her professional activity are detailed. An experiment was conducted to substantiate the need to implement programmes to improve the communication skills of healthcare professionals, including interns and nurses. The practical value of the results of the research work is the possibility of using the outlined approach to improve the methods of improving the communication competencies of doctors in their professional activities

Breaking Barriers: The Role of 'Professional English and Communication' Courses in Medical Education

The present paper explores the significant role of effective English communication in enhancing the physician-patient relationship in multicultural healthcare settings. The primary objective is to evaluate the impact of a specialized "Professional English and Communication" course on the communication skills of medical students at East-West Teaching University in Tbilisi, Georgia. Employing a mixed-methods approach, the study included a quantitative survey and qualitative feedback from a cohort of 11 students, both native and non-native speakers, enrolled in the Medical Doctor One-Cycle Educational Program. During the 13-week course, students engaged in role-plays and discussions based on structured scenarios. Findings indicated the high effectiveness of the course, with students rating it as significantly impactful in improving their professional English and communication skills. Notably, students reported increased engagement and comfort in participating in class activities following the implementation of structured guidelines for role-plays. The study concludes by affirming the value of targeted communication skills training in medical education, particularly through practical activities such as role-plays. Feedback also highlighted the importance of a supportive and inclusive learning environment in promoting engagement and overcoming challenges. These findings have implications for designing similar courses to cater to diverse student populations in the medical field. Further research should explore the long-term impact of such courses on students' professional practices and patient outcomes.

LEVELS OF POLITENESS IN INTERACTIONS BETWEEN TRADERS AND VISITORS IN PANTAI MATRAS

In Bangkanese society, politeness is a crucial social component measured by how individuals treat one another in social situations. Here, being polite is understood to include having decent manners, which include saying hello, recognising, and thanking people. This study looks at the interactions between traders and tourists in Pantai Matras, taking its inspiration from the Bangka government, which places a strong emphasis on manners. The utilisation of openings and closings in 20 transactions that were retrieved over a week through attentive monitoring was the main focus of the study. The data were then transcribed. The Bangkanese concept of good manners, which includes greeting and thanks, and Brown and Levinson's (1987) idea of politeness in illocutionary acts were employed as a framework. According to our data, the traders in Pantai Matras used more semi-polite beginnings but more polite closings to wrap up their deals. A more thorough examination of the data shows that this politeness was frequently offered in reaction to the visitor's requests. Even though our results are not as significant as others, we think they will be helpful to researchers and practitioners because they show that professional communication skills must be taught and used when having transactions in Pantai Matras.

ENHANCING BUSINESS STUDENTS’ EMPLOYABILITY SKILLS AWARENESS

Employability skills have become vital in helping recent graduates distinguish themselves in the competitive job market, transcending disciplinary boundaries. Dissatisfaction with graduates' communication abilities has been a long-standing concern in academia and the workplace. The shift from traditional lecture-based instruction to active learning has prompted changes in English for Specific Purposes (ESP) and technical communication courses globally. These changes encompass well-developed professional communication skills, collaborative work practices, effective self-management, and social responsibility. This study addresses the imperative of understanding and addressing the skill prerequisites of the corporate sphere, as employers increasingly seek competencies beyond academic qualifications. The study employs a student-centered approach, allowing students to align these skills with real-world job requirements. The Experiential Learning Theory by Kolb serves as the theoretical foundation for this approach. The results indicate that this teaching method, emphasizing learning by doing, received positive feedback from students. It not only provided insight into the skills required by the labor market but also improved students' awareness of their own strengths and weaknesses. Additionally, students found that this approach prepared them for their future careers. In conclusion, this research emphasizes the importance of equipping students with employability skills through authentic, context-based learning. The findings underscore the need for a shift from teacher-centered practices to more student-centered, collaborative learning environments that foster student autonomy and responsibility. The research closes with limitations and suggestions for further research.

Student and Instructor Ratings in Geographic Information Systems: A Comparative Analysis

Geographic information system (GIS) education empowers engineering students to make informed decisions, integrate comprehensive data, and communicate effectively through maps and visualizations. In GIS education, it is common to employ problem-based learning, which can benefit from the advantages of peer assessment methods. Among the benefits of peer assessment are the enhancement of students’ capacity for analysis and synthesis, improvement in organizational and professional communication skills, and the development of critical judgement. However, a consequence of its application is that there may be variation in students’ final grades, with no consensus in the literature on this matter. This paper explores the extent to which the application of peer ratings among students can modify student grades in the field of GIS education. This was achieved by conducting an experiment in which undergraduate engineering students assessed two problem-based learning activities carried out by their peers in two different basic GIS courses. The ratings obtained after the peer assessment were compared with the grades given by the instructors. The results allowed us to debate whether the teaching benefits of this strategy compensate for the differences between the students’ grades and those given by instructors. Although no clear pattern was found in the mean ratings awarded by the two groups of evaluators, the results show that student engagement in peer assessment was high. This experience has demonstrated that the assessments of the two groups complement each other and allow students to gain a better understanding of their ratings and how to improve their skills.

Establishment of an Evaluation Index System of Competencies for College Senior Students in General Practice Medicine in Anhui Province, China.

The competencies of college senior students in general practice medicine have attractedattention. This study aimed to construct an evaluation index system of competencies for college senior students in general practice medicine and to promote the reform and optimization of training programs for general medicine talent in colleges. The two-round Delphi method was used to determine the evaluation index system of competencies for college senior students in general practice medicine, and the analytic hierarchy process (AHP) was used to calculate the weights of all levels of elements. The evaluation index system of competencies for college senior students in general practice medicine was established with 3 primary factors, 9 secondary factors and 32 tertiary factors. The Delphi results revealed that the active coefficient of experts was 1 and the authority coefficient was 0.858. The 3 primary factors were knowledge level, job skills and professionalism with weights of 0.1532, 0.4207 and 0.4261, respectively. Among the secondary factors, the top three weight coefficients were professional ethics (0.2614), community practice (0.1526) and communication skills (0.1308). Among tertiary factors, "scientific research" exhibited the lowest value with a weight coefficient of 0.0049. In this study, we constructed an evaluation index system of competencies for college senior students in general practice medicine. The consensus on the content of the competencies of college senior students in general practice medicine suggests that these elements are necessary for those who will become general practitioners. This system can be used as the basis to evaluate the ability of college senior students in general practice medicine and provide guidance for the cultivation and evaluation of general medicine talent.

Healthcare professional communication behaviours, skills, barriers, and enablers: Exploring the perspectives of people living with Inflammatory Bowel Disease

Healthcare professional communication behaviours, skills, barriers, and enablers: Exploring the perspectives of people living with Inflammatory Bowel Disease

Mastering the Language of Service: English Communication Skills for Food and Beverage Professionals

This article aims into the crucial role of English language skills in the industry, emphasizing the need forprofessionals to master communication for enhanced customer experiences and career advancement. Englishcommunication skills are vital for career advancement. As professionals in the food and beverage industry aimto move up the ladder, whether it be from waiter or from line cook to sous chef, the ability to effectivelycommunicate becomes increasingly important. Strong English skills allow professionals to confidently interactwith senior management, participate in important meetings, and articulate their ideas and concerns. This notonly enhances their chances for promotion but also positions them as valuable assets to their employers. Thisresearch is descriptive qualitative research. 15 Competence units, 46 elements of competence were found inthis research.Keywords: Language of Service, English Communication, Skills, Food and Beverage, Professionals

PREVENTION OF THE ADVERSE BEHAVIORAL FACTORS DEVELOPMENT AMONG CHILDREN AND ADOLESCENTS IN THE PRACTICE OF GENERAL PRACTITIONERS AND PEDIATRICIANS

SUMMARY. In today's difficult time for our people, when thousands of Ukrainian children are experiencing the horrors of war, it is the duty of society to protect not only the physical but also the mental health of our children and teenagers. Adolescents need special attention, which differs from attention to smaller children and adults because they are going through a critical transitional period of life, which is accompanied by a rapid growth rate, physical and psychological changes.
 The aim – to analyze the problems of preventive work among adolescents, the possibilities of its solution, and the effectiveness of implementing the method of projects through medical and social activities among adolescents into the educational process at the Department of Therapy and Family Medicine of the Faculty of Medicine.
 Material and Methods. The target group of children aged 10 to 18 was determined to work on the project "Medical and preventive work among teenagers". All students in the group were divided into small groups of three students each.
 Results. During the implementation of the project, the students conducted educational activities aimed at popularizing medical and social knowledge in the field of adolescent health care among students of senior classes of secondary schools and colleges. These were reports and discussions for teenagers about sexual health and venereal diseases, sexually transmitted infections and HIV infection, insults and violence in the educational environment, social networks and virtual communication, loneliness, and domestic violence, the harm of smoking, alcohol, drug use and factors affecting this condition; development of proposals, recommendations for overcoming the problem.
 Conclusion. 1. A comprehensive approach to preventive measures among adolescents is an important component of maintaining the health of adolescents.
 
 Problems of medical and social factors affecting the health of a teenager include not only the work of a family doctor or state regulation, but also interaction with the non-governmental sector and the development of youth volunteerism.
 Participating in preventive measures among teenagers of sixth-year students through the implementation of the project method helps them master basic knowledge, and ensures the formation of professional competencies, communicative and social skills, abilities, and creative abilities.

Профілактика поведінкових факторів ризику серед дітей та підлітків у практиці сімейного лікаря і педіатра

The medical model of prevention among adolescents in the practice of a family physicians is focused on the medical and social consequences of behavioral risk factors and involves a multidisciplinary approach, interaction with the non-governmental sector, and the development of youth volunteerism. The introduction of new teaching methods, including the «project method», contributes to the formation of professional competence of future family physicians at the undergraduate level. The goal is to analyze the main problems of prevention of behavioral risk factors among adolescent children, the role of the family physician and pediatrician, the effectiveness of implementing the project method in teaching the discipline «general practice-family medicine» at the undergraduate level. Materials and methods. We have analyzed the main components of the family doctor’s preventive work among teenagers. The method of project activity of sixth-year students was implemented in the practical training of students. The basis of the application of project technology was the presence of a problem of medical and social factors affecting the health of a teenager, which requires integrated knowledge and a research search for its solution. Students created and implemented medical and social prevention projects among teenagers. The results. As a result of working on the project, the students found a specific solution to the problem and a specific result suitable for implementation. This approach creates conditions for creative development and self-realization of students, formation of all necessary professional and general life competencies. Conclusion: 1.A comprehensive approach to preventive measures among adolescents is an important component of maintaining the health of adolescents. 2. The problems of medical and social factors affecting adolescent health include not only the work of a family doctor and pediatrician or government regulation, but also interaction with the non-governmental sector and the development of youth volunteerism. 3. Participation in preventive measures among teenagers of sixth-year students through the implementation of the project method helps them master basic knowledge, ensures the formation of professional competences, communicative and social skills, skills, and creative abilities.

The case for health professional student communication skills training for persons with aphasia.

Communication challenges in persons with aphasia may negatively affect their health care. Building effective communication skills is critical for health professional student education, yet communication skills for interacting with persons with aphasia are often not taught or practiced within health care education. A review of the literature found that research is limited but does demonstrate evidence-based training can improve skills for health professional students. Through utilization of workshops, seminars, and standardized patients, medical students and other health professional students can build confidence and skills in successful communication for future encounters with persons with aphasia.

Abstract 19115: In-situ Resuscitation Training in Cardiology Procedural Suites

Background: Critical Care Advanced Resuscitation Training (CC-ART) prepares critical care teams for emergency situations through training that occurs in a simulated clinical space. Simulated environments do not always accurately mirror the actual clinical environments. Simulations conducted in the actual clinical environment, also known as in-situ simulation, may overcome some of these challenges. Goal: To explored the impact of in situ, ART simulation in a Cardiac Catheterization Lab (CCL) and an Electrophysiology Lab (EPL) on the staff’s experience, confidence, and communication skills. Method: Key leadership and educator team members collaborated on the in-situ simulation set up. Coordination with Simulation Center and Central Supply Department was completed to arrange for delivery of high-fidelity manikins and training crash cart to the site. A team of physicians and nurse educators created CCL and EPL scenarios for the simulations and wrote a simulation evaluation survey for CCL and EPL nurses and technologists who attended. Results: . Simulations were run by both critical care anesthesiologist and clinical nurse educator. Pre-simulation and post-simulation surveys were collected immediately prior to and after the in-situ simulation. 38 staff completed pre and post surveys. Pre-simulation, 50.00% of staff strongly agreed that they were confident in their ability to care for a decompensated patient based on the prior CC-ART training versus, post-simulation, 84.21% strongly agreed. Pre-simulation, 26.32% strongly agreed that the simulation center training was similar to their actual work experience versus post-simulation, 78.95% agreed the in-situ simulation matched their actual work experience. Pre-simulation, 52.63% strongly agreed that they were confident in their ability to communicate their needs during emergencies or code blue situations versus post-simulation 86.84% agreed. Conclusion: This quality improvement project highlights the effectiveness of in situ resuscitation simulation in improving healthcare professionals' confidence, training realism, and communication skills . Analysis of patient outcomes is needed to determine the effectiveness and duration of impact of in situ training for clinical practice.