National Productivity ReviewVolume 8, Issue 4 p. 395-406 Article Process management: A unifying framework for improvement Eugene H. Melan, Eugene H. Melan Eugene H. Melan is an associate professor in the Department of Management Studies at Marist College in Poughkeepsie, New York. Formerly a program manager for quality at the IBM Product Development Laboratory in Kingston, New York, he has had over twenty years' experience in product quality, reliability, and total quality improvement. A Fellow of the American Society for Quality Control, he has published a number of papers on process quality improvement.Search for more papers by this author Eugene H. Melan, Eugene H. Melan Eugene H. Melan is an associate professor in the Department of Management Studies at Marist College in Poughkeepsie, New York. Formerly a program manager for quality at the IBM Product Development Laboratory in Kingston, New York, he has had over twenty years' experience in product quality, reliability, and total quality improvement. A Fellow of the American Society for Quality Control, he has published a number of papers on process quality improvement.Search for more papers by this author First published: Autumn (Fall) 1989 https://doi.org/10.1002/npr.4040080407Citations: 21 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Citing Literature Volume8, Issue4Autumn (Fall) 1989Pages 395-406 RelatedInformation