Trust Building Process Research Articles

An ethnographical study on building trustful relationships with youth in a community university partnership

ABSTRACT This study explores the dynamics of trust-building with youth within the context of Community University Partnerships (CUPs). It proposes a conceptual model derived from qualitative research conducted in Green Park with six male youths and based on recorded ethnographical observations from 21 visits over a period of 15 months. A Grounded Theory approach led to identifying a conceptual model that illustrates a multi-phase trust-building process that begins with overcoming initial wariness and progresses through understanding and shared experiences. Mindful interactions, respect, and the inclusion of youth perspectives are identified as key facilitators. The research highlights the role of intermediaries, like youth workers, in reinforcing trust and supporting the youth’s engagement with researchers. The study offers significant insights into fostering trust with youth groups, enhancing collaborative strategies, and potentially facilitating more effective CUP outcomes.

Trust in sources of information about digital health technologies: The User’s Perspective

Abstract Background Trust is key to healthcare, including all types of health information. This applies not only to the process of healthcare delivery, but also to health-related behaviors and the utilization of healthcare services. Trust in health information sources has been shown to vary by social and health characteristics. Therefore, the research question is: Are there social and health-related differences in perceptions of trust in sources of information (government agencies or physicians) about digital health technologies? Methods The analysis is based on a cross-sectional online survey (STELLAR) conducted in 2022 (N = 1,200), Participants were asked whether they perceive trust (1= fully agree- 4= not at all) in information about digital health technologies provided by government agencies (institutional trust) or physicians (interpersonal trust). For the analysis, binary logistic regressions (references: traditionalists, low education level, poor self-perceived health) were used. Results Institutional Trust. Overall, 43.9% of the participants perceived trust in this information source. Baby Boomers (OR 2.022), Generation Y (OR 2.544), and Generation Z (OR 2.566), as well as medium (OR 2.526) and high (OR 3.823) educational level, increased the odds of perceived trust; the same was found for better self-perceived health (OR 1.569). Interpersonal Trust. In general, 94.8 % of the participants expressed trust physicians. Belonging to Generation Z decreased the chance (OR 0.097) and a better subjective health status increased the chance (OR 4.250) of perceiving trust. Education did not emerge as a significant determinant. Conclusions The study confirmed that interpersonal and institutional trust varies by social and health characteristics. There seems to be a need to strengthen efforts to explain the process of trust building in different population groups., e.g. to find explanations for why educational level was only relevant for institutional trust but not for interpersonal trust. Key messages • Trust in sources of information about digital health technologies differ by generation, educational level, and subjective health status. • Given the existing differences in perceptions of trust, it is worthwhile to explore the unknown mechanisms of the trust-building process among different population groups.

Public trust in national electronic health record systems: A scoping review of qualitative studies

Abstract Background Having public trust in national electronic health record systems (EHRs) is essential for the successful implementation of electronic health records within a country’s healthcare system. Without trust, people are less likely to consent to sharing their health data through an EHR and government stakeholders will have difficulties promoting uptake and facilitation of EHRs. Research investigating public trust in EHRs is limited, however. In response, we conducted a scoping review in order to gain clarity on the influences and themes behind public trust in EHRs, which can support the implementation of EHRs. Methods We reviewed 27 qualitative studies focusing on public trust in EHRs. Studies were identified between January 2022 and June 2022 and were ascertained using an inclusive search method and guided by the PRISMA-ScR checklist. In an iterative process, conceptual themes were derived, and detail the promoters and outcomes of public trust in EHRs. Results Three major themes that describe the promoters of public trust in EHRs and two major themes that detail the outcomes once public trust in EHRs exists were ascertained from the literature. Additional findings bring forth the consequential role of healthcare actors in the public trust building process. Conclusions Results show comprehension, autonomy, and data protection are key concepts that help build and consolidate public trust in EHRs, while the public and the healthcare system benefit from public trust in EHRs. Furthermore, health system actors can be supportive or detrimental to the implementation of EHRs. Their effect is dependent on their activities within the health care system and how the public perceives those activities. Based on: Papadopoulos K, von Wyl V, Gille F. What is public trust in national electronic health record systems? A scoping review of qualitative research studies from 1995 to 2021. DIGITAL HEALTH. 2024;10. doi:10.1177/20552076241228024 Key messages • This research clarifies the conceptualizations that make up the trust relationship between the public and EHRs. • The findings can assist researchers, policymakers, and other health system actors in attaining a better understanding of the intricacies of public trust in EHRs.

Building trust with children in collaborative processes within in-home child welfare services

ABSTRACT This study explores trust-building between child welfare professionals and children aged 7–12 in Norwegian in-home support unit. Through ethnographic fieldwork with 13 professionals and 12 children, alongside interviews with eight professionals, the study reveals children’s active role in assessing trustworthiness and negotiating power dynamics through dialogue. The findings show that professionals must prioritize building trust through informal, activity-based interactions, which help bridge communication gaps and enhance children’s self-esteem. The importance of reciprocity in the trust-building process is emphasized. This study highlights the value of empathetic, child-centered practices in fostering trust and collaboration within child welfare.

Atypical dynamic trust learning in individuals with high autistic traits in a multi-round trust game with multiple trustworthiness cues

BackgroundUnderstanding the trust-building process, especially in contexts requiring the integration of multiple trustworthiness cues, is a fundamental aspect of social interactions among individuals with high autistic traits (ATs). It can offer valuable insights into the social functioning of these individuals. MethodParticipants with high and low ATs (N = 120; 30 in each group for two experiments) completed a 10-round trust game that embedded various trustworthiness cues, including reputation, advice (Experiment 1 = direct advice; Experiment 2 = social-emotional advice), and reciprocity. Linear mixed-effects models with investment rates as the dependent variable were used to analyze the data. ResultsMethodologically, the experimental results elucidated the fundamental characteristics of dynamic trust formation within the context of multidimensional trust information. Furthermore, High-AT individuals showed assigned less weight to reciprocity but relied heavily on reputation, and exhibited maladaptive advice-taking. Unlike low-AT individuals, high-AT individuals did not adaptively reduce reputational effect over rounds. ConclusionsOur findings highlight the unique challenges faced by individuals with high ATs when navigating complex social interactions.

Trust building with artificial intelligence: comparing with human in investment behaviour, emotional arousal and neuro activities

This study investigated on people’s two-stage iterative trust building process (the initial trust stage and the iteration from feedback stage) with AI partners, and made comparisons with human partners in the aspects of investment behavior, emotional arousal and neuro activities. The experiment was designed using repeated trust games and the investment amount was transformed into the initial trust, the feedback from the partner and the final trust. Comparisons of behavior were conducted by regression analysis. The results showed that the initial trust for AI had stronger influence on the final trust than human partners, while the feedback from human during interaction had stronger influence than the feedback from AI. By emotion scales, it was found that the arousal of participants’ positive emotions was more significant when interacting with human than with AI, and the emotional arousal (both positive and negative ones) had stronger correlation with the feedback from human than from AI.. The findings indicated a stronger influence of feedback from human partners on decision making and emotional arousal than from AI partners. The fNIRS results also showed that people’s neuro activities in the PFC were stronger when making investment decisions towards human than AI partners.

Research Adaptivity in Times of Disruption: Zig-Zagging Your Way through the Field During the COVID-19 Pandemic

ABSTRACT This study reflects on the field research interruptions that occurred around the world with the onset of the COVID-19 pandemic. Based on my experience of in-person and remote fieldwork with vulnerable populations and sensitive research topics during this time, I introduce a “zig-zagging approach” that can be used as a research adaptivity strategy in times of disruption. I argue that “zig-zagging your way through the field” is a legitimate strategy as long as researchers acknowledge that changing from in-person to remote fieldwork (and vice versa) will alter various aspects of their relationship with the field including;(1) perception of positionality and authenticity; (2) processes of trust building and security challenges; and (3) experience of ethnographic immersion and observation. I offer mitigation strategies to reduce the impact of change and also discuss aspects that cannot be mitigated when working with vulnerable populations or sensitive research topics. I conclude on why going back—and forth (i.e., zig-zagging)—should become a practical solution when all else fails.

In blockchain we trust? Demystifying the “trust” mechanism in blockchain ecosystems

The purpose of the paper is to conceptualize and redefine trust within the blockchain ecosystem by exploring the trust construct across academic disciplines and its applicability in the blockchain context. We develop a conceptual model and testable propositions that extend the work of McKnight et al. (2001, 2002, 2011) to the blockchain ecosystem based on an integrative literature review. We conceptualize trust as a multidimensional, multi-object construct combining three major objects of trust: algorithmic trust in the blockchain protocol (platform), trust towards peers and services providers, and trust in decentralized applications (product). The model reflects the process of building a trust layer for users and institutions on top of the trustless technology. The paper demystifies the trust building process, from initial trust to knowledge-based trust, and its dimensions within the blockchain ecosystem, and, consequently, helps practitioners to build strategies that increase users' trust. The contribution to the academic literature resides in the unification of multiple perspectives on trust within an integrative conceptual framework to point out the mechanisms of trust building process, as well as to identify future research directions.

Does Social Media Use Affect Consumers' Purchase Intention

In an era of the widespread use of technology and digital connectivity the social on consumer behavior, particularly in relation to purchasing decisions, has become a highly significant. This explores the intricate connection between adolescents' use of social media and their inclination towards making purchases. Adolescence is a crucial stage where individuals shape their identities and consumption patterns due to significant cognitive and emotional development. The rapid rise of social media platforms has blurred the line between personal content and advertising, resulting in adolescents being exposed to their perceptions of what is desirable and normal when it comes to consumption. This research investigates various aspects of how social media affects adolescents' intention to, sociocultural, and economic factors, idealized portrayals of lifestyles and possessions social media can create aspirations that surpass one's financial means, leading to feelings of inside financial strain. Additionally, this study examines how social media mediates consumer engagement, industry-specific influences, trust-building processes through peer communication channels across different countries' perspectives as well as brand attitude formation among teenagers who are consumers with unique dynamics. Collectively, these investigations shed light on the complex media usage while providing valuable insights for businesses aiming to effectively leverage.

B2B informal networking influences on relational outcomes in emerging and developed nations: a multiregional empirical study

PurposeThis study aims to investigate how indigenous socio-cultural (ISC) practices within informal networks, such as guanxi and wasta, provide benefits beyond mere access. Specifically, the authors explore their global impact on B2B relationships, focusing on reciprocity. A multiregional sample extends research on ISC practices in B2B relationships by examining contingency effects of informal network ties.Design/methodology/approachThe authors surveyed 404 buyers in two developed (Hong Kong and Portugal) and two emerging economies (Kuwait and Colombia), and also categorized by strong and weak informal network ties. Using structural equation modeling, the authors examined a relationship marketing (RM) model from a typology (Clubs, Sociocracies, Clans and Compadres) for assessing contingency effects.FindingsThe study reveals that in developed economies with strong formal institutions, negative aspects of favor reciprocity norms intensify unless informal networks are driven by strict sociomoral obligations. This supports research indicating that contractual governance competes rather than complements relational governance. Moreover, trust-building processes are crucial in regions with low uncertainty tolerance to mitigate adverse effects.Practical implicationsSuppliers from developed nations need more than cultural communication insights when engaging in business in emerging markets. We acknowledge changes buyers may expect adherence to reciprocity rules embedded in the ISC practices of their informal networks.Originality/valueThis study pioneers a typology of social structures to analyze ISC practices across buyers with varying formal institutional strength and informal network ties. It sheds light on institutional dynamics, trust-building processes, and nuances surrounding both positive and negative aspects of reciprocity practices. Furthermore, it broadens the scope of RM to Asia, Europe, Latin America and the Middle East.

The Role of Trust in Effective Leadership

This literature review examines the relationship between leadership behavior and organizational trust across diverse contexts. Studies in Latvia, manufacturing plants, Lithuania, and on leadership styles highlight the significance of ethical, transformational, and democratic leadership in fostering trust and commitment. Findings reveal that ethical leadership prioritizing integrity and fairness significantly contributes to trust-building processes. Transformational leadership in manufacturing plants enhances team cohesion and trust through emotional intelligence. In Lithuania, leadership relationships mediate the link between ethical culture and organizational trust. Contrasting democratic leadership positively influences trust levels, while non-democratic styles diminish trust. These insights emphasize the universal relevance of ethical, transformational, and democratic leadership in cultivating trust and collaboration within organizations, providing actionable guidance for leaders striving for sustained success.

Trust-induced cooperation under the complex interaction of networks and emotions

Numerous studies have explored the relationship between cooperation and inter-individual trust. However, the understanding of the dynamic interaction process of trust among networked agents with bounded rationality remains limited. To bridge this gap, this paper develops an evolutionary game model that incorporates a trust perspective considering emotional scaling. Trust is quantified based on individuals’ limited memory of interaction experiences, acting as a perturbation factor that influences cooperative strategies. The role of emotional factors, particularly guilt and anger, in trust formation is emphasized. Extensive numerical simulations reveal that introducing trust greatly enhances cooperation in the system, especially in networks with lower randomness. Trust-based cooperative decision-making demonstrates evident historical path dependence characteristics. Notably, the effects of emotions differ. Guilt effectively motivates defectors to switch strategies, thereby enhancing cooperation. In contrast, the influence of anger on cooperation diminishes as it becomes intertwined with other factors during the trust-building process. The empirical results of higher returns for low-trust groups have also been validated in this paper. Overall, this work contributes to a deeper understanding of the mechanisms underlying cooperation formation.

Modelling and Measuring Trust in Human–Robot Collaboration

Recognizing trust as a pivotal element for success within Human–Robot Collaboration (HRC) environments, this article examines its nature, exploring the different dimensions of trust, analysing the factors affecting each of them, and proposing alternatives for trust measurement. To do so, we designed an experimental procedure involving 50 participants interacting with a modified ‘Inspector game’ while we monitored their brain, electrodermal, respiratory, and ocular activities. This procedure allowed us to map dispositional (static individual baseline) and learned (dynamic, based on prior interactions) dimensions of trust, considering both demographic and psychophysiological aspects. Our findings challenge traditional assumptions regarding the dispositional dimension of trust and establish clear evidence that the first interactions are critical for the trust-building process and the temporal evolution of trust. By identifying more significant psychophysiological features for trust detection and underscoring the importance of individualized trust assessment, this research contributes to understanding the nature of trust in HRC. Such insights are crucial for enabling more seamless human–robot interaction in collaborative environments.

Cultivating initial trust in ghost kitchens: A mixed-methods investigation of antecedents and consequences

This study examines the antecedents and consequences of customer initial trust in ghost kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed by a qualitative inquiry, was employed to gain an in-depth understanding of the inter-relationships between constructs in the conceptual framework. Through the quantitative study, we found that food safety, economic value, personalization, food authenticity, and multisensory experience each positively influence customers’ initial trust in the ghost kitchen, which in turn, has a positive impact on advocacy and repurchase intentions. Risk attitude moderates the relationship between initial trust and repurchase intention, such that the higher the tendency to take risks, the stronger the relationship between initial trust and repurchase intention. Meta-inferences were then delineated based on the qualitative study to explore plausible reasons behind the results that contradicted the research hypotheses. The study findings offer novel insights into the customer trust-building process in ghost kitchens.

What is public trust in national electronic health record systems? A scoping review of qualitative research studies from 1995 to 2021.

Public trust in national electronic health record systems is essential for the successful implementation within a healthcare system. Research investigating public trust in electronic health records is limited, leading to a lack of conceptual clarity. In response, the objective of this study is to gain a clearer understanding on the conceptualizations of public trust in electronic health records, which can support the implementation of national electronic health record systems. Guided by the PRISMA-ScR checklist, a scoping review of 27 qualitative studies on public trust in electronic health records found between January 2022 and June 2022 was conducted using an inclusive search method. In an iterative process, conceptual themes were derived describing the promoters and outcomes of public trust in electronic health records. Five major conceptual themes with 15 sub-themes were present across the literature. Comprehension, autonomy, and data protection promote public trust in electronic health record; while personal and system benefits are the outcomes once public trust in electronic health records exists. Additional findings highlight the pivotal role of healthcare actors for the public trust building process. The results underscore comprehension, autonomy, and data protection as important themes that help ascertain and solidify public trust in electronic health records. As well, health system actors have the capacity to promote or hinder national electronic health record implementation, depending on their actions and how the public perceives those actions. The findings can assist researchers, policymakers, and other health system actors in attaining a better understanding of the intricacies of public trust in electronic health records.

Collaborative Governance Process by Disaster Resilient Villages (DESTANA) to Improve Performance

The existence of a Disaster Resilient Village (Destana) is very important for the region in mitigating flood disasters. Destana has the function of protecting the community, increasing community participation, increasing capacity, increasing government capacity in providing resource and technical support for disaster risk reduction, and increasing cooperation between stakeholders. This function will be achieved well if there is collaboration with other stakeholders. Destana's performance will be better if it can create collaborative governance through the right process. The process begins with face-to-face, namely conducting dialogue on existing problems with stakeholders. Followed by a trust-building process, namely creating a sense of trust because of shared interests, after that, the commitment to the process is a joint agreement to carry out the program. The next process is sharing understanding, which is raising awareness together to overcome floods followed by the Intermediate outcomes process, which is evaluating the temporary results of the collaborative process. These steps will be able to run optimally to improve Destana's performance if the right organization is selected to collaborate with so that a scheme is needed that fits the conditions of each village.

Analyzing the Influence of Internal and External Environments on Trust-Building Processes in Tolombong Garut Center, Indonesia

Analyzing the Influence of Internal and External Environments on Trust-Building Processes in Tolombong Garut Center, Indonesia

Trust and Objects: Trust Building Capacities of Objects in Interorganizational Collaboration

Research has paid attention to individual dispositions of trust and the interpersonal trust relations among boundary spanners leaving little attention to objects in relation to trust building in interorganizational collaboration processes. This study explores the dynamic relation between trust and objects in interorganizational collaboration. A longitudinal study of an innovative tele-home monitoring service involving health professionals from hospitals, municipalities, and general practice clinics forms the empirical context for this study.
 This study demonstrates that trust is not alone a human feature but also a dimension of objects since objects mediate and build trust among actors by creating a focused communication and shared knowledge, improving predictalibility and transparency in behavior and decision-making, and creating visibility about work contexts and tasks. In the context of this paper these three features denote objects’ trust building capacities which support shared problem-solving and collaboration. The study, however, also show a flipside of objects where they may create mistrust and thereby act as barriers for collaboration. Overall, these insights contribute to the literature about trust in interorganizational collaboration processes by foregrounding the role of objects in trust building processes and exploring their trust building capacities.

Transforming the nature of trust between banks and young clients: from traditional to digital banking

PurposeThis study aims to explore how the shift from traditional to digital banking transforms the nature of trust between banks and their younger clients (aged 18–35) from the perspective of bank employees.Design/methodology/approachQualitative semi-structured interviews with representatives of Ukrainian classical banks and neobanks were conducted. The interviews were analysed using the theoretical approach of institution-based and social network-based trust to identify the key distinctions between the nature of trust in traditional and digital banking.FindingsThe employees of the banks reported that digitalization processes have helped to mitigate trust issues; as a result, their banks have not experienced any difficulties in this regard among young people. Furthermore, social networks, particularly social approval, were found to be significant factors for establishing trust in digital banking among young people.Research limitations/implicationsThe results of this study could assist bank managers in adapting their strategies for cultivating trust among younger clients and aiding international law regulators and government institutions in preventing unintended circumstances in financial services. These contributions were shaped by the study’s limitations, including its focus on only two concepts of trust building: institution-based and social network-based, as well as its specific Ukrainian context.Originality/valueThis study highlights social approval as a valuable constituent of the trust-building process that influences trust in institutions. Furthermore, while gaining social approval – particularly through digital platforms – can promote trust-building among young people, this “easy way” may have negative societal consequences by endorsing unscrupulous institutions.

Trust in Digitalization and AI: Findings from a Qualitative Study on Healthcare Professionals in Germany.

The acceptance and use of digital technologies depend on the trustworthiness attributed to them. Experts were interviewed about how they assign trust to digital technologies or AI (N=12). The data were analyzed applying the focused qualitative content analysis. All of the experts have experience with digital technologies, but only seven with AI. The majority of experts generally trust digital technologies, but only five experts expressed a general trust in AI. Similar reasons contributing to trust building were given for digital technologies and AI. The results show the complexity of the trust building process and the construct of trust itself. The development of explainable AI and professional training are prerequisites to support a critical and safe use of these technologies.