Organizational Processes Research Articles

Factors associated with patients' experience of access to their multidisciplinary primary health care clinic: A multilevel analysis.

Understanding patients' experiences accessing primary health care (PHC) is necessary to improve service organisation. This study aims to examine individual, organisational, and contextual factors associated with patients' experience of accessing the multidisciplinary PHC clinic to which they are attached. This cross-sectional study builds on survey data collected in multidisciplinary PHC clinics located in 14 regions in the province of Quebec (Canada). Between September 2022 and June 2023, an online questionnaire was sent to patients with an email contact and attached to a family physician. Two patient-reported experience measures were assessed: (1) difficulty obtaining an appointment with their regular family physician or nurse practitioner and (2) perceived unmet healthcare needs. A self-reported online questionnaire based on the advanced access model was also sent to PHC professionals and administrative staff to assess the use of advanced access strategies in their practice. Multilevel logistic regression models were fit. Stratified analyses were conducted according to the number of consultations received. In total, 122,397 patients and 847 family physicians, 97 nurse practitioners and 347 administrative staff nested into 104 clinics answered the survey. In the overall sample, having a chronic disorder was the only individual factor associated with the patient experience of access. Organizational factors including estimation of demand and supply, use of a referral algorithm, and strategies to optimise consultations were associated with a better access experience. Patients from medium size clinics compared to small clinics had better experiences of care for both outcomes. Stratified analysis indicated similar results for patients who consulted at the clinic 1-5 times in the last 12months as observed in the overall sample. This study indicates that enhancing organizational processes can improve patients' access experiences.

The influence of organisational learning ambidexterity on process innovation performance: the role of KM capability

ABSTRACT This study examined the relationship between organisational learning ambidexterity and process innovation in micro and small sized companies and the moderating role of Knowledge Management capability. Exploratory and exploitative learning were conceptualised as multi-dimensional constructs occurring at team and organisational level and as inter-organisational and intra-organisational processes. Regarding the organisational learning ambidexterity, the combined approach was used, which assumes that exploratory and exploitative learning are mutually supportive. Knowledge Management capability was based on three knowledge processes: knowledge acquisition, sharing, and application. Due to the relative lack of validated understanding of the organisational learning ambidexterity effects on process innovation, it contributes to the development of theory explaining this interaction and its effects. The results provide additional insights whether exploitative and exploratory learning are complementary. Finally, Knowledge Management capability plays an important role in the relationship between organisational learning ambidexterity and process innovation.

Strategies used to detect and mitigate system-related errors over time: A qualitative study in an Australian health district

BackgroundElectronic medical record (EMR) systems provide timely access to clinical information and have been shown to improve medication safety. However, EMRs can also create opportunities for error, including system-related errors or errors that were unlikely or not possible with the use of paper medication charts. This study aimed to determine the detection and mitigation strategies adopted by a health district in Australia to target system-related errors and to explore stakeholder views on strategies needed to curb future system-related errors from emerging.MethodsA qualitative descriptive study design was used comprising semi-structured interviews. Data were collected from three hospitals within a health district in Sydney, Australia, between September 2020 and May 2021. Interviews were conducted with EMR users and other key stakeholders (e.g. clinical informatics team members). Participants were asked to reflect on how system-related errors changed over time, and to describe approaches taken by their organisation to detect and mitigate these errors. Thematic analysis was conducted iteratively using a general inductive approach, where codes were assigned as themes emerged from the data.ResultsInterviews were conducted with 25 stakeholders. Participants reported that most system-related errors were detected by front-line clinicians. Following error detection, clinicians either reported system-related errors directly to the clinical informatics team or submitted reports to the incident information management system. System-related errors were also reported to be detected via reports run within the EMR, or during organisational processes such as incident investigations or system enhancement projects. EMR redesign was the main approach described by participants for mitigating system-related errors, however other strategies, like regular user education and minimising the use of hybrid systems, were also reported.ConclusionsInitial detection of system-related errors relies heavily on front-line clinicians, however other organisational strategies that are proactive and layered can improve the systemic detection, investigation, and management of errors. Together with EMR design changes, complementary error mitigation strategies, including targeted staff education, can support safe EMR use and development.

Problems and Countermeasures in the Open Recruitment of Public Institutions

As a vital channel for talent introduction in public institutions, open recruitment is an effective means to strengthen the construction of talent teams and promote the rapid development of these institutions. With its policy that evolves with the times, fair and unified organization, and standardized and orderly processes, open recruitment in public institutions ensures fairness, justice, and transparency in the talent recruitment process. However, as the era progresses, issues in the open recruitment of public institutions have gradually emerged, and there is an urgent need to improve various aspects such as recruitment conditions, examination formats, talent introduction channels, and post-appointment management. This paper deeply analyzes the characteristics and existing problems of open recruitment in public institutions and puts forward corresponding optimization strategies to improve the efficiency and quality of recruitment, aiming to help public institutions reach a new level of development.

Heterogeneity of Value Creation Processes: A Taxonomy of Social Enterprise Business Models

Taking a business model perspective, this study investigates the heterogeneity among the value creation process of social enterprises. We employ a dataset of 437 Dutch social enterprises to conduct a cluster analysis, resulting in a taxonomy of seven distinctive business models. It goes beyond existing classifications by more comprehensively capturing value creation using 25 variables. Therefore, it opens up opportunities for further research through more nuanced insights into the core organisational processes of social enterprises. The taxonomy can also assist practitioners and policymakers in understanding the implications for different social enterprises when making decisions.

The digital citizenship phenomenon in organizational studies: a scoping review

Purpose This paper aims to investigate how the construct of digital citizenship is approached in the field of organizational studies. Design/methodology/approach A scoping review was conducted following the PRISMA-ScR recommendations. Six bibliographic databases were searched without time restrictions to identify primary studies that addressed the concept of digital citizenship and its biases in the field of organizational studies. Findings Twenty studies met the inclusion criteria. The results suggest that the field of organizational studies has not yet carried out an in-depth analysis of the topic. Research opportunities include understanding the meanings of digital citizenship from citizens' perspectives, examining differences between citizens' and government views on digital citizenship and exploring how organizational contexts impact digital citizenship practices. Originality/value The results provide a valuable effort to frame this topic in a field of knowledge that has an intrinsically interdisciplinary nature and evolves to understand increasingly complex organizational processes.

Humanitarian supply chain resilience: does organizational flexibility matter?

PurposeThe COVID-19 epidemic caused significant disruptions to numerous supply chains. In order to enhance the resilience of supply chains, Collaboration (CO), Information Alignment (IA), and Big Data Analytics Capability (BDAC) have emerged as contemporary strategies within the humanitarian context. This study was conducted to explore the mechanism via which the effect of BDAC, IA and CO on Humanitarian Supply Chain Resilience (HSCR) in the humanitarian space could be optimized through Organizational Flexibility (OF).Design/methodology/approachA model of six hypotheses was developed based on the Organizational Information Processing Theory (OIPT). Data from 127 supply chain managers in humanitarian organizations were used to test the hypotheses. The analysis employed both descriptive and inferential statistics using SPSS version 26 and Smart-PLS version 3.FindingsThe study revealed that BDAC, IA, and CO individually influence supply chain resilience in the humanitarian setting while OF did not moderate the relationship between BDAC, IA, CO, and HSCR.Practical implicationsIt is essential that humanitarian stakeholders prioritize factors that could increase supply chain resilience by employing contemporary BDA technologies, effective information flow, and collaborative strategies to set up a robust humanitarian SC system that could help lessen the impact of disasters.Originality/valueThis presents interesting insights that advance theoretical debates on how CO, IA, and BDAC under varying levels of OF could influence SCR in the humanitarian context. The paper further offers some useful guidance to managers in relief organizations who desire to build resilient supply chains by leveraging BDAC, collaboration and information alignment. Finally, the paper may also provoke future humanitarian scholars to replicate the study using different approaches.

(Re)Asserting organization as a lens in sport sociology: The meaning, workings, and consequences of rational design efforts

The purpose of this article is to (re)assert the importance of an organizational lens in the socio-cultural study of sport. Specifically, we aim to demonstrate the often self-perpetuating and always value-infused nature of rational design, and the organizational processes through which problems, objectives, structures, roles, identities, and knowledges are (re)constituted and privileged in the context of sport. Drawing on an institutional understanding of organizational life, we examine Swedish sports' adoption of a new integrity platform as a case of rational design. Analyzing documentary and interview data, we demonstrate how positing organization as the object of knowledge allows us to unpack how, why, and with what effects, social issues and domains become subsumed into processes of rationalization and rational organizational design.

Peran Universitas dalam Mendukung Pencapaian SDGs

Sustainablity is defined as the process of organizations striving to improve the quality of life in their community by balancing economic, social, and environmental factors. A university that excels in knowledge creation and dissemination, while also mobilizing resources to meet socio-economic and environmental needs in an ethical and effective manner, is considered a Sustainable University. Education for Sustainable Development aims to teach students the necessary competencies to drive social, economic, and political change and promote sustainable development. A sustainable future is crucial for our societies and planet, as it considers economic growth, social inclusion, and environmental protection. The UI GreenMetric World University Ranking evaluates universities' environmental commitments and initiatives through 39 indicators in 6 criteria to determine their green campus and environmental keberlanjutan rankings. The research uses a literature review to provide a general understanding of the topic. This research uses literature review for data collection. This research focuses on the top 10 UI GreenMetric universities for research purposes. The article discusses the role of Indonesia's top 10 universities in supporting the Sustainable Development Goals (SDGs). The study uses the UI GreenMetric World University Ranking system to assess the keberlanjutan performance of these universities. The findings show that all of the universities are making progress towards sustainability, but there is still room for improvement.

Organization Efficiency Enhancement by DNA Technologies

This research investigates the augmentation of organizational efficiency through the integration of DNA technologies. By leveraging advancements in biotechnology, this study explores novel approaches to enhance processes related to data storage, computation, and information management within organizational frameworks. The utilization of DNA as a storage medium and computational substrate presents opportunities to address scalability challenges and improve overall efficiency. Through case studies and experimental validations, we elucidate the potential impact of DNA technologies on organizational workflows, offering insights into the transformative possibilities for information processing and storage in the evolving landscape of enterprises. Here we evaluate DNA traits by various DNA technologies and create/modify whole space of organizational premises such as office exterior and interior and structures such in such way to accelerate productivity & functioning of overall organisation processes.

High-performance work system and organizational resilience process: The case of firms during a global crisis.

Owing to consecutive global crises (e.g., the COVID-19 pandemic, multiple regional wars), interest has grown in understanding and promoting organizational resilience. There is scant knowledge about how a human resource management (HRM) system can foster organizational resilience. This study examines the role of a high-performance work system in the organizational resilience process during the COVID-19 pandemic. We focus on two properties of the resilience process: stability during the jolt phase and flexibility during the turnaround phase. We test our hypotheses using quarterly sales data from 268 Korean firms during the COVID-19 pandemic. Our findings show that an high-performance work system reduces the severity of loss during the jolt phase (i.e., it maintains stability) through an increased climate of trust and enhances the scale of recovery during the turnaround phase (i.e., it improves flexibility) through an increased climate of innovation. We advance research on HRM, organizational resilience, and crisis management, showing how an HRM system can foster two essential properties for the resilience process to unfold effectively over time after the onset of a crisis. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Longitudinal analysis of production process variability: an organizational information processing theory perspective

PurposeThis study applies organizational information processing theory (OIPT) to investigate managing production process variability in uncertain environments using information technology (IT) capabilities.Design/methodology/approachWe conduct an empirical analysis using the three-stage least squares (3SLS) technique on 1,612 manufacturing firms over ten years.FindingsThe findings show that IT capability plays a dual role: it reduces the positive impact of environmental uncertainty on production process variability and mitigates the negative relationship between production process variability and operational performance.Practical implicationsOur findings suggest that managers should focus on reducing production process variability by strengthening their firms' IT capabilities. This is particularly crucial in volatile environments where external uncertainties can significantly impact operational processes.Originality/valueVariability in the production process is a significant source of inefficiency and disruption within business processes. Using OIPT, our study contributes to the field by empirically analyzing the role of IT capabilities in reducing production process variability under environmental uncertainty.

Partial organization and economic coordination: The gradual re-organization of Finnish corporatism

Comparative political economy (CPE) scholarship has drawn various insights from organization theory throughout its existence. Organization theory has made more progress than CPE to explicate the organizational processes behind institutional change. In this paper, we draw on theory of partial organization to describe, interpret, and explain change in the coordination of one Coordinated Market Economy: Finland. We show that Finnish corporatism has become gradually re-organized during the last three decades. We argue that the structural and membership dynamics of partial organization explain some key patterns as well as the shape and timing of institutional change in the face of a changing constellation of economic interests. We argue that theory of partial organization complements the interest-based and institutional explanations of change in economic coordination.

Who plans for women? Representation of power in planning for climate change adaptation in Bangladesh

Gender considerations have been part of climate change adaptation planning in the Global South for the last two decades. Despite this, studies have reported a gap in understanding how organisations incorporate people's diverse experiences of climate risks into planning and implementing adaptation strategies, particularly for women disproportionately impacted by climate risks. Taking the case of Bangladesh, this study contributes to this knowledge gap by exploring the representation of power in organisational decision‐making arenas concerning adaptation planning. The investigation involved an analysis of five major national adaptation guidelines and 22 projects conducted in Bangladesh, in addition to in‐depth interviews with 36 development practitioners. This article argues that adaptation planning is a top‐down organisational process in Bangladesh. Decisions are undertaken in ‘inner circles’ involving experts, bureaucrats and top officials of major national NGOs and often fail to include the voices of diverse social groups affected by intersecting inequalities, including ethnicity, disability, religion, locality and, in particular, gender. The study elaborates on the need for a major change to planning and decision‐making processes to achieve adaptation planning and strategies that effectively reflect women's diversified and localised realities and allow them to respond to climate risks adequately.

The Usable Quality of Information as an Element of the Humanization of Work in the Development of Modern Organizations

Theoretical background: In the article, the authors discuss research on aspects of the human centric approach to the process of implementing IT devices due to the specificity of human resources. The authors emphasize the importance of the dynamic development of modern information technologies (IT), which is of fundamental importance for the sustainable development of enterprises. The authors indicate the possibility of integrating various company resources, and above all, the phenomenon of creating an environment for the increase in the importance of human resources in the process of business digitization. A special place in this process is occupied by IT, which activate the employee through various forms. The authors present research that captures the above aspect in terms of the systemic assessment of the usability of interaction and communication processes. The scope of the work concerns communication with the use of IT devices used in the implementation of the goal-oriented tasks. The authors identified factors contributing to the development of job humanization through the flexible improvement of IT devices in a task related context. Purpose of the article: The aim of this article is to present the findings of a study on the impact of usability on the development of the phenomenon of job humanization among positional employees involved in the manufacturing process. Additionally, it discusses the results of in-depth research seeking to answer the question: Do multifunctional information devices, not dedicated to the profile of professional activities, hinder the employee’s work? If not, what are the consequences for job humanization? Research methods: The objective of the study was achieved through the use of structured interview methodology. Subsequently, in-depth research was conducted. Main findings: The results obtained indicate a relationship between the usability of information technology devices and the frequency of their use in the workplace. The outcomes of relational interviews highlight the significant importance of sophisticated, multifunctional information tools that enhance employee engagement and their interest in implementing forms of job humanization, such as job enrichment and enlargement, autonomous groups, and flexible work methods. The main conclusion drawn from the research is that high usability quality of information technology devices forms the basis for the organizational improvement process. This occurs bottom-up, through the personal engagement of employees and their openness to multifunctional, intuitive information tools. For organizations, these are favorable conditions for implementing various forms of organizational humanization. However, a question arises about the limits of this phenomenon due to the limited psychophysical capabilities of humans. This topic will be further developed in the subsequent planned research.

Determine Intraday Trading Currency's Trend Framework Evidence From Machine Learning Techniques

The purpose of this study is to determine the intraday hourly trading trends of currencies using predictive modeling techniques. The study encompasses two distinct intraday time intervals of 30 minutes and 1 hour, analyzing currencies from 8 different countries. It incorporates the use of wavelets MODWT to identify trends and noise in intraday currency analysis. Three predictive models, namely Support Vector Regression, Recurrent Neural Network, and Long Short-Term Memory, are applied to relative time series data to predict intraday trading currency trends. The study reveals significant noise presence in three currencies based on MODWT analysis. Additionally, it demonstrates that deep learning techniques, such as LSTM, outperform traditional machine learning approaches in accurately predicting intraday currency trends. This study contributes substantially to the theoretical understanding of international finance and provides practical insights for real-time problem-solving in currency markets. Further, this research adds to the discourse on leveraging sophisticated analytical methods within the domain of business intelligence to enhance decision-making processes in organizations operating within dynamic and complex financial environments.

What does corporate environmental citizenship really mean?

Corporate environmental citizenship receives little scholarly attention and the definitions remain unclear due to past studies defining corporate environmental citizenship in different perspectives. The aim of this paper is to clarify the conceptualization of corporate environmental citizenship. It also proposes a plausible and useful definition for corporate environmental citizenship. Previous environmental related studies are selected based on their relevance to the definitions. The selected studies then are examined to propose the new definition of corporate environmental citizenship. The online databases being utilized are ScienceDirect, Emerald, Taylor and Francis and Ebscohost. The new definition of corporate environmental citizenship is proposed: managerial recognition on the importance of environmental issues and integrating the environmental concerns into the organizational process. This study hopes to provoke more discussions about the definitions of corporate environmental citizenship as corporate environmental citizenship's definition has attracted very little attention so far. This paper provides useful understanding for managers regarding the roles of corporate environmental citizenship. This is important as they strive to excel in the business performance in the highly competitive market. This in turn facilitates them to focus their business strategies.

Religion and Socialization: The Psycho-Sociological Role of Islam in Socializing Individuals and the Muslim Community (Ummah)

Socialization is studying social interactions and understanding the processes of social organization, which creates self-awareness about our culture or the society in which we live. Socialization also means learning about social expectations and their development. It also means internalizing the values and norms we adhere to as individuals of a particular society to develop our personality and unique identification. Such internalization of the normative framework is not peculiar to individuals alone; communities have their own socialization process. Agents of socialization include the family, the school, the peer groups, and religion. The present paper discusses the role of religion in the socialization process of individuals and the Muslim community (Ummah), with a particular focus on Islamic teachings and principles.

Research Model of the Degree of Technological Humanism in Manufacturing Companies in the Transformation towards Industry 5.0

Adopting the concept of Industry 4.0 enables manufacturing companies to gain advantages from digital production management, though issues have been identified related to human resources, management and organisation. Problem areas concern workplace ergonomics to the general wellbeing and satisfaction of workers, and social responsibility. Industry 5.0 promotes progress based on human-machine collaboration and sustainable, human-centred value creation. The research model of the degree of technological humanism, which aims to ensure that technological progress improves human wellbeing in manufacturing companies in the transformation towards Industry 5.0, is a demanding area that has not been sufficiently researched or unambiguously defined so far. The presented model can facilitate the digital transition of manufacturing companies towards Industry 5.0, as it contains the components necessary for the transformation of organisational processes, thereby enhancing and accelerating the implementation of smart manufacturing.

A TESCO Magyarország fenntarthatósági és közösségi tevékenysége menedzsment összefüggésének vizsgálata

In their fifth sustainability management case study, the authors examine the focus, organizational processes, and operation of TESCO's responsibility and community activities in Hungary. On the one hand they executed analyses of publicly available company reports and internal documents, while on the other hand, they conducted semi-structured interviews with internal and external experts who play a key role in the added CSR activities. In addition to the descriptive presentation of the activities, the authors' work points out that there are many crutial organizational conditions for the effective management of organizational processes related to sustainability and communities, furthermore they highligted the possibilities and limitations of involving external parties and service providers, as well. The value of the case study is enhanced by the fact that no comprehensive case study presenting the sustainability activities of the leading domestic food retail companies has been published recently. Journal of Economic Literature (JEL) codes: A13, D6, F6, M14, M19, M38