Process-based Knowledge Management Research Articles

Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

A Study on Implementing a Library Process-based Knowledge Management System

The importance of knowledge to human development is beyond doubt. Efficient knowledge management can reduce learning time and avoid repeating mistakes. Many enterprises have applied knowledge management in their organizations to increase the knowledge value of their organizations and effectively enhance their competitiveness. This study generalizes a conclusion from the collection of knowledge management process, and proposes the Library Knowledge Management Process (LKMP) of school. According to the LKMP, the study establishes a Library Process-based Knowledge Management System (LPKMS), and designs the questionnaire to collect the opinions of the system users.

Process-based knowledge management system for continuous improvement in a corporate environment

The acquisition of information is a vital part of the performance of a program of knowledge management. An effective performance assessment mechanism is needed to improve the accuracy of the retrieval. There is no standard evaluation system for assessing the retrieval of information nowadays, because the evaluation developed is still technology-dependent, relying on specific elements of the search context. The laboratory-based assessment is not appropriate for evaluating the method of information retrieval, as knowledge is fluid, constantly changing and evolving. In addition, unclear querying is also an important factor in the success of knowledge-recovery systems. To improve knowledge retrieval performance, this paper proposes an evaluation mechanism using Six Sigma methodology to help developers continually control the process of knowledge retrieval. The method employed is innovative and combines many IT fields and strategies for process improvement. The resulting approach applies to large and small organizations without the need for big IT support facilities. The approach promotes the growth of true organizations of learning. Specifically, this research involves the following tasks: A general framework for the retrieval of knowledge based on the results of the knowledge retrieval analysis is proposed; designs the system for the retrieval of knowledge using Six Sigma's Define-Measure-Analyze-Improve-Control (DMAIC) process; and (iii) develops related technologies to incorporate the knowledge retrieval mechanism. The knowledge recovery assessment method helps program developers to easily manage the knowledge recovery system and, meanwhile, improve accuracy.

A design approach for process-based knowledge management systems

PurposeThis paper presents a design approach for process-based knowledge management (PKM) systems that can support knowledge-intensive processes where effective task execution is highly reliant on the knowledge and expertise of participants executing the tasks. The proposed design approach includes design methods and kernel theories governing the design of PKM systems and can also be easily integrated with existing systems analysis and design techniques.Design/methodology/approachThe design science research methodology is used to design and develop the artifact which includes the overall PKM design approach. Information systems design theory is used as a high-level framework to develop and structure the design approach. Relevant design methods and behavioral theories are reviewed to identify kernel theories that guide the design and development of PKM systems. The design approach consists of meta-requirements for PKM systems and design processes to achieve the meta-requirements. A feasibility study is conducted to evaluate the feasibility of the proposed approach.FindingsThe design approach presented in this paper can guide system analysts and system developers in the design of knowledge management systems for supporting knowledge-intensive processes. The paper also includes a comprehensive design theory for PKM systems consisting of meta-requirements and a synthesis of various kernel theories into actionable design procedures. The proposed procedures include knowledge requirements modeling, knowledge flows modeling and knowledge and process performance modeling procedures. The feasibility study indicates that the PKM approach can be more useful and effective than solely using unified modeling language (UML)-based systems analysis and design techniques for the design of PKM systems.Research limitations/implicationsAn implication to information systems design research is the feasibility of developing a specialized design approach that incorporates significant domain knowledge to solve complex information system design problems. An implication to practice is the significant potential to improve productivity and effectiveness of systems analysts and designers in developing PKM systems. A limitation is the small sample size of the feasibility study used to evaluate the ease of use and utility of the design approach.Originality/valueThe study makes a unique contribution by proposing a design approach that integrates business process and knowledge management considerations. The approach is particularly valuable because of the focus on integration with existing systems analysis and design techniques, thus allowing for easier adoption.

A Theoretical Framework of Knowledge Management in M-Government

M-government is one of the new and important developments in e-government. The promise of mgovernment to provide greater access to government information is progressing in many developed and developing countries. Current m-government does not exploit the full potential of available technology. M-government presents some challenges such as technical challenges, usability challenges, handset-limitations, social and legal issues, and so on. Also, knowledge management (KM) has changed from one generation to the next through constant improvements and perspectives. In this paper, we deal with the security issues in different forms of government using some technology-based KM and propose some ways to eradicate using latest technologies. In this context, this paper aims to present a conceptual analysis of process-based KM approach in m-government to which researchers must pay attention and describe a suitable knowledge model to achieve real-time, ubiquitous government.

A process-based Knowledge Management framework supported by ARIS Enterprise Modelling architecture

Knowledge and its management have been respectively accepted as a critical resource and a core business competency. Despite that literature proves the existence of a gap between the theoretical considerations of Knowledge Management (KM) and their efficient application. Such lacking, we argue, derives from the missing link between a framework of Knowledge Management and the particular methods and guidelines of its implementation. In an attempt to bridge this gap, an original, process-based holistic Knowledge Management framework is proposed, aiming to address the problem of knowledge management application and performance by utilising a set of well accepted Enterprise Modelling (EM) methods and tools.