Process Assessment Model Research Articles

Enhancing IT maturity in the Devops focus area: a comprehensive assessment with COBIT 2019

The research will investigate the following research inquiries: by utilizing the COBIT 2019 design toolkit, what is the level of DevOps maturity within the company according to COBIT 2019, and what recommendations are required to enhance the maturity level in DevOps. The researchers conducted a collaborative workshop with the critical management team to obtain reliable and accurate information. The workshop engaged participants from the development and operations teams to gather and analyze data about current DevOps practices. Based on the data, it is known that out of the 26 processes within the DevOps focus area, they have been measured and resulted in a maturity level of 3.15. The value of 3.15 indicates that the DevOps maturity level falls under the ''Defined'' category, meaning that the processes within the DevOps focus area have been implemented consistently. The case study research has reached its outcomes, and the researcher can conclude that the study has successfully achieved its objectives and benefits. This research has conducted an assessment of the maturity level for the DevOps focus area using the Process Assessment Model (PAM) as a measurement tool.

Optimizing Information System Management in Micro, Small, and Medium Enterprises: A COBIT 5 Framework Approach for Enhanced Quality

This study aims to establish a framework for governing information systems in Micro, Small, and Medium Enterprises (MSMEs), focusing on decision-making processes in advanced and emerging MSME clusters. COBIT 5 is employed to identify variables and guide the research stages. The research will specifically examine MSMEs located in Bandung District. The evaluation of governance quality for each target, which includes Nurtured MSMEs and Advanced MSMEs, involves utilizing the Process Assessment Model (PAM) derived from COBIT 5. In addition to gathering preliminary data through interviews and surveys conducted in Bandung District, this initial investigation also involved a comparative analysis of various methods employed in prior research about the study's subject matter. The findings from this study reveal that the data processing procedures for MSMEs in the Bandung Regency involve the use of computer/laptop devices. However, certain MSMEs face challenges in adequately managing the acquired data, emphasizing the necessity for more effective data management to ensure the produced data attains the quality required for constructing a model for advanced MSMEs. On the contrary, some other MSMEs in the Bandung Regency exhibit proficient data management practices, conducting regular evaluations of data and information, and basing their decisions on the analyzed data. These two scenarios serve as benchmarks for understanding the decision-making processes of both emerging and advanced MSMEs about data. The aspiration is that the outcomes of this study can serve as a benchmark, offering best practices for MSMEs to enhance the quality of their Decision-Making and achieve excellence in their business operations.

Establish and Implement PAM and PRM ISO 20000-1:2011

Most enterprises are now using information technology services as their assets to support business objectives. These kind of services are provided by internal service provider (inside enterprise) or external service provider (outside enterprise). To deliver quality information technology services, service provider (which from now on will be called “organization”) either internal or external, must have standard for service management system. At present, the standard that is recognized as best practice for service management system for organization is international standard ISO/IEC 20000:2011. The most important part of this international standard is the first part or ISO/IEC 20000-1:2011-Service Management System Requirement, because it contains 22 for organization processes as requirement to be implemented in organizational environment in order to build, manage and deliver quality service to customer. Assessing organization management processes is the first step to implement ISO/IEC 20000:2011 into the organization management processes. This assessment needs Process Assessment Model (PAM) as assessment instrument. PAM comprises two parts: Process Reference Model (PRM) and Measurement Framework (MF). PRM is built by transforming the 22 process of ISO/IEC 20000-1:2011 and MF is based on ISO/IEC 33020. This assessment instrument was designed to assess the capability of service management process in Divisi Teknologi dan Sistem Informasi (Information Systems and Technology Division) as an internal organization of PT Pos Indonesia. The result of this assessment model can be proposed to improve the capability of service management system.

Analisis Pengukuran Tingkat Kematangan Tata Kelola Sistem Informasi Manajemen Keuangan Daerah (SIMDA Keuangan) Menggunakan Cobit 5

The Musi Banyuasin Regency Government has implemented an information system to support its business processes, one of which is the Regional Financial and Asset Management Agency (BPKAD). To carry out its function in managing regional finances and assets, BPKAD mostly utilizes the Regional Management Information System (SIMDA) which has been used for approximately five years, but has never been evaluated. For this reason, it is necessary to evaluate SIMDA information technology governance. In this study, the author uses a qualitative approach using the Process Assessment Model (PAM) consisting of indicators on process performance and process capability COBIT 5: A Business Framework for the Governance and Management of Enterprise IT which is the material research standards to process primary data and secondary data. The result of the research is that there is a staffing requirement evaluation process carried out by the BPKAD secretary by positioning it to the staffing sub-section in the form of ASN Requirements Formulation, Plan, Fulfillment and Proposal Forms. This study also revealed that there is a process in the backup log in the operation of Simda carried out by the ICT management section of the MUBA Regency BPKAD, the EDM04 process, EA01 Monitor, is at level 2, which means that the process already has good governance, such as being properly managed and controlled. and the APO07, BAI09 and DSS01 processes are at level 1, which means that the process has been carried out by the MUBA Regency BPKAD, the IT governance capability level at SIMDA BPKAD MUBA Regency is on average at level 1.

Modeling & Simulation SPICE: Assessing the Capability of Credible Simulation Processes

AbstractWhile systems or products are becoming increasingly complex and new technologies emerge to manage this growing complexity, the potential of virtualized or simulation‐based product development is not yet fully exploited. This is mainly due to the fact that simulation results are still not trusted enough. Therefore, this paper outlines a possible approach to derive and ensure required levels of modeling and simulation credibility from the criticality of a simulation task. Furthermore, a framework is presented for assessing the implementation of a credible simulation process. This framework is based on an existing process reference model, ensuring modeling and simulation credibility, and on a process assessment model, which has proven itself in the German automotive industry in the assessment of process capability. Finally, the introduction to this framework is demonstrated using an example from the automotive domain, i.e., the simulation‐based safety approval for the virtual testing of an Automated Lane Keeping System.

Development of a Performance Index Model for Evaluation of BIM-Based Stakeholder Management Using Fuzzy Synthetic Evaluation

A continuous evaluation of the stakeholder management process can be achieved using definitive key performance indicators (KPIs). An exhaustive literature survey in this direction provided a set of 26 indicators assessed through a questionnaire survey for their possible implications on the stakeholder management process. The survey was conducted among 55 respondents with experience in using building information modeling (BIM) in mega-construction projects. The data were initially analyzed through factor analysis to establish six KPIs. Fuzzy synthetic evaluation (FSE) was used to evaluate the index values of the established KPIs to assess their importance levels. The results presented the KPIs in decreasing order of their index values: asset performance (4.27), open innovation (4.04), project O&M expenses (3.97), design process efficiency (3.95), project execution efficiency (3.90), and stakeholder concerns (3.59). The results generated a stakeholder management process assessment framework and model that provides a clear insight into using an indicator in measuring the specific stakeholder management dimension. The findings of this work can provide definite insight amongst planning managers about the stakeholder management process through the posited indicators. Further, they can adopt measures to improve the stakeholder management process in their respective projects.

Machine Learning Surrogates of a Fuel Matrix Degradation Process Model for Performance Assessment of a Nuclear Waste Repository

Spent nuclear fuel repository simulations are currently not able to incorporate detailed fuel matrix degradation (FMD) process models due to their computational cost, especially when large numbers of waste packages breach. The current paper uses machine learning to develop artificial neural network and k-nearest neighbor regression surrogate models that approximate the detailed FMD process model while being computationally much faster to evaluate. Using fuel cask temperature, dose rate, and the environmental concentrations of CO3 2−, O2, Fe2+, and H2 as inputs, these surrogates show good agreement with the FMD process model predictions of the UO2 degradation rate for conditions within the range of the training data. A demonstration in a full-scale shale repository reference case simulation shows that the incorporation of the surrogate models captures local and temporal environmental effects on fuel degradation rates while retaining good computational efficiency.

Comparative analysis of selected process maturity assessment models applied in the public sector

PurposeDespite the multitude of publications concerning the process maturity assessment models applied in the private sector, the matter of the choice of a process maturity assessment model is not so unambiguous in the public sector. The goal of this article is to identify process maturity assessment models applicable to the public sector.Design/methodology/approachLiterature review, enabling identification of process maturity assessment models applicable to the public sector. Comparative analysis, making it possible to identify the advantages and disadvantages of the selected maturity assessment models.FindingsModels enabling assessment of process maturity and e-government maturity applicable to the public sector have been identified. Potential benefits and limitations specific to the analysed models have been established.Practical implicationsThe publication indicates which process maturity assessment models can be successfully applied in the public sector. As such, it provides important support for the public sector in the decision-making process concerning the choice and implementation of a specific process maturity assessment model.Originality/valueThis is one of the few study which refers to a comprehensive review and analysis of process maturity assessment models applicable to the public sector. As the relevant contribution, it clarifies the relationships and differences between process and e-government maturity assessment models. This study provides important aid to both practitioners and theorists in terms of the selection of a process maturity assessment model against specific research needs.

Pengukuran Tingkat Capability IT Governance pada PT. Sarana Citranusa Kabil Menggunakan Framework Cobit 2019

Purpose: This research aims to measure the capability level of IT Governance at PT Sarana Citranusa Kabil (SCN) - Batam, and then provide recommendations related to IT processes that have not reached the target capability level. This research is expected to assist companies in realizing the level of IT Governance capability in accordance with the targets set by the company. Method: The data obtained directly from the respondents were obtained from the results of questionnaires, interviews and observations. The COBIT 2019 framework was developed to measure the level of process capability using the Process Assessment Model (PAM). Result: This research found that the Capability level of 40 IT processes for all domains in IT Governance at PT. SCN is currently at level 3.5 or the specified level. This means that IT Governance based on COBIT 2019 at PT. SCN has been standardized, documented, communicated and implemented. Conclusion: The results found that the level of IT Governance measurement capability of 40 IT processes for all domains in the SCN is currently at level 3.5 or the specified level. This means that IT Governance based on COBIT 2019 at SCN has been standardized, documented, communicated and implemented. Contribution: This research is expected to assist companies in realizing the level of IT governance capability in accordance with the targets set by the company.

OPEN JOURNAL SYSTEM SECURITY CAPABILITY LEVEL ASSESSMENT USING COBIT 5 FRAMEWORK AT ABDURRAB UNIVERSITY

Data security is very important in the digital era, this makes it an important issue for companies, organizations and educational institutions. Such as the Open Journal System (OJS) security which is useful for managing online journals. Abdurrab University has utilized the Open Journal System (OJS) to manage published journals. However, the management of the Open Journal System (OJS) security has not been managed properly, such as Abdurrab's Open Journal System (OJS) which has been hacked, there is still a lack of documentation and system security procedures and has never been assessed the level of capability of the information system so that it is not known exactly the level of security management of the Open Journal System (OJS) at Abdurrab University. This study aims to assess the capability level of Abdurrab University's Open Journal System (OJS) using the COBIT 5 domain DSS05 framework and Process Assessment Model (PAM) to assess system capabilities and guide IT management and provide effective and efficient recommendations. The results of the study obtained a questionnaire calculation value of 2.40 with Process Attribute Level domain DSS05 PA 2.1 Performance Management and PA 2.2 Work Product Management until an achievement score of 63.33% was obtained which was included in the Largely Achieved category with achievements at level 2 (Managed Process). The conclusion of this study is that the level of security capabilities of the Open Journal System (OJS) of Abdurrab University needs to be increased to level 3 (Established Process) because it has not been fully met, so that this research can be used as a reference for improvement by Abdurrab University.

Risk assessment for hazardous waste storage site material aging and groundwater contamination

Storage sites are the main sites for solid waste storage and also involve environmental pollution risks, but the aging of geomembrane materials and the evolution of defects in hazardous waste storage yards in service environment, which may lead to long-term increase in leakage and sudden increase in pollution risks, have received less attention from scholars. Taking a hazardous waste storage site in northern China (the main solid waste is cadmium-containing slag) as an example, the geomembrane damage characteristics (vulnerability density) and aging characteristics (aging onset time and half-life) were obtained through on-site dipole testing and laboratory geomembrane performance assessment. On the basis of this, we used a hydrological process assessment model (HELP) to simulate the rainfall-evaporation-runoff-infiltration and leachate generation processes under regional scale conditions, and a landfill groundwater contamination risk simulation model (Landsim) to simulate the lateral discharge-leakage processes inside the storage site and the migration-diffusion behavior in the saturated-unsaturated zone after leakage under the aging and defect evolution of geomembrane materials.

General lines to build a model of innovation impact assessment processes addressed to agricultural research organisations

This article is focused on a conceptual model of the innovation impact assessment process, especiallydirected to agricultural research organisations. This research proposes an existing methodology basedon a literature review. The innovative contributions of this article are I. theoretical lines for constructinga model of impact assessment as a base for a future data-based management system; II. a conceptualbase of innovation impact assessment process that considers a cross-cut view of sustainability,integrating the environmental, social, policy, and economic dimensions. This article intends to presenta theoretical model addressed to research and innovation organisations that will contribute tofulfilling the United Nations’ sustainable development goals towards more productive and sustainableagriculture and accomplishing stakeholder challenges and demands.

CATWOOD – Reverse Logistics Process Model for Quantitative Assessment of Recovered Wood Management

Modern environmental and economic challenges in waste management require transition from linear to circular economic flow. In practice, this entails considerable challenges that include the change of material circle flux, the application of mathematical modelling and the use of life cycle thinking – also in the field of recovered wood (RW). To this end, the reverse logistics process model CATWOOD (CAscade Treatment of WOOD) with mechanistic modelling for detailed planning of the RW reverse flow with regular collection, innovative (cascade) sorting based on RW quality and environmentally sound recovery has been designed. As a decision support, the quantitative methods of life-cycle assessment (LCA) and societal life-cycle costing (SLCC) have been incorporated into the CATWOOD, which can choose among a few alternative scenarios. A case study has been performed in the Posavje region in Slovenia, which has discovered that reverse logistics scenarios for reuse are environmentally friendlier than those for recycling or energy recovery, but also more costly, mainly because of extensive manual labour needed and less heavy technology involved in sorting and recovery processes. Sensitivity analysis has exposed that modifying the values of the input parameters may change the final LCA and SLCC results in scenarios observed.

Capability Level Analysis of IT Governance Using COBIT 5 on Continuity and Availability Of Services (Case Study: LMS Spada Wimaya)

Purpose: This study aims to assess the capability level to determine the condition of the capability level as-is, to-be, gap analysis and provide recommendations for improving IT governance in the continuity and availability process of LMS Spada Wimaya service. Design/methodology/approach: The capability level assessment refers to the COBIT 5 Process Assessment Model (PAM) assessment criteria with the research stages adopting the COBIT 5 Assessment Process Activities. Findings/result: Based on the urgency and problems that occur in LMS Spada Wimaya related to the continuity of service availability, the appropriate COBIT 5 enterprise goals are chosen, namely Business Service Continuity and Availability which describes in achieving the vision and mission goals of UPN "Veteran" Yogyakarta related to the procurement of LMS Spada Wimaya. The process of mapping results is prioritized based on impact and importance. The results of the assessment of the current capability level (as-is) in the BAI06, DSS03, DSS05, and MEA01 processes are at level 2 with the expected target capability level (to-be) at level 3 with a gap level of 1. DSS01, DSS02, and DSS04 are at level 1 with a target capability level (to-be) expected at level 3 with a gap level of 2. output criteria, setting performance goals and targets, making Standard Operating Procedures (SOP), conducting performance assessments to ensure compliance. Originality/value/state of the art: This study has the same focus as previous research, which is measuring the ability of the IT governance level with the criteria for the COBIT 5 Model Assessment Criteria (PAM), but is implemented in a different case study and the focus of the process is in accordance with the results of mapping the alignment of organizational goals with COBIT 5 IT goals according to urgency and problems that describe in achieving the vision and mission of the object of research.

Evaluation of Information Technology Governance Using COBIT 5 and ISO/IEC 38500

Infrastructure Section, Information and Communication Technology Development Division, South Tangerang City Communication and Information Office, one of the main tasks and functions is to provide services and management of internet network infrastructure for all Regional Apparatus Organizations (OPD) in South Tangerang City. The implementation of the Infrastructure Section is constrained by the problem of employee competence that has not reached the standard in internet network management and service, from these problems the researcher intends to evaluate governance using the COBIT 5 framework and ISO/IEC 38500 with recommendations for improvement in the Infrastructure Section. This study uses PAM (Process Assessment Model) with the Guttman scale to determine the results and level of capability. The use of COBIT 5 in this research will focus on the domain of EDM (Evaluate Direct Monitor) point 04, Ensure Resource Management and MEA (Monitor, Evaluate and Assessment) point 01, Performance and Conformance. The results and the level of capability obtained during the research were level 2 Managed Process with a value of 2.46 with a gap of 0.54. The level expected by the Infrastructure Section is at level 3 Established Process with a value of 3.00. Recommendations for achieving Level 3 are used ISO/IEC 38500.

Maturity Models for Business Continuity–A Systematic Literature Review

Business continuity refers to the planning and preparation done ahead of time to ensure that an organization's essential business processes can continue to work in the event of an emergency. Natural disasters, business crises, pandemics, workplace crime, or any other incident that disrupts business operations are examples of emergencies. Maturity models provide companies with a way to assess their relative implementation for a management framework. This paper provides a Process Assessment Model for Business Continuity based on a Systematic Literature Review. The selected articles from the literature provide information about the state-of-the-art in this research field, an understanding of the numerous research activities that have been undertaken in recent years, and a forecast of potential developments.

Implementasi Kurikulum 2013 Dalam Meningkatkan Mutu Pembelajaran Al Qur’an Hadits

The author tries to link the implementation of the 2013 Curriculum at Madrasah Aliyah Tarbiyatul Wathon to the improvement in the quality of learning the Al Qur'an Hadith, because there are significant differences between the 2013 Curriculum and the Education Unit Level Curriculum, starting from planning, implementation to evaluation in all formats much different and can be said to be a complement or complement to the previous curriculum format, namely the Education Unit Level Curriculum. This research was conducted regarding studies related to the Implementation of the 2013 Curriculum in Improving the Quality of Al-Qur'an Hadith Learning at Madrasah Aliyah Tarbiyatul Wathon Campurejo Panceng Gresik. In the implementation of learning the Al Qur'an Hadith Subject Teachers have implemented the contents of the Learning Implementation Plan based on the 2013 curriculum concept by using a Scientific Approach including observing, asking, trying, associating, communicating which are the characteristics of the curriculum, up to learning evaluation Al Qur'an Hadith Subject Teachers have applied the concept of authentic assessment in the 2013 Curriculum in the realm of attitudes, knowledge, and skills by using process, product, and attitude assessment models.

Demand response process assessment model: Development and case study assessment

ContextDemand response is a new study area and many countries intend to create roadmaps to activate their implementations. Smart Grid Maturity Model (SGMM) defines the characteristics and targets related to customer, but it does not adequately elaborate and provide a guiding perspective for demand response. ObjectiveIn addressing the gap mentioned, this article presents a Demand Response Process Assessment Model (DRPAM) as a fundamental proposal towards evaluating, implementing, and improving capabilities of customers’ demand response processes. MethodThe standard of ISO/IEC 33004 and the second maturity level of “Customer” domain in SGMM were referenced to develop the DRPAM. Literature studies and technical reports were examined to determine the key processes of the model, while Waterfall and Agile software development models and Action Workflow Loop were used to identify process practices. The set of key processes was defined, updated and verified using expert opinions gathered by Delphi study technique applied in five rounds. It was then used for an exploratory case study assessment in an organization that conducts research and development activities in this field. ResultsEight processes were identified with purpose, outcomes, base practices, work products (as inputs and outputs), and responsible roles of implementation. DRPAM is the first detailed model intended to reduce time and energy loss for demand response pilot studies of customers. The results of the case study assessment indicated that DRPAM was found satisfactory in identifying capabilities of demand response processes and of providing a roadmap for their improvement. As future work, the model will be validated by conducting multiple case studies.

A process assessment model for big data analytics

Today, business success is essentially powered by data-centric software. Big data analytics (BDA) grasp the potential of generating valuable insights and empowering businesses to support their strategic decision-making. However, although organizations are aware of BDAs’ potential opportunities, they face challenges to satisfy the BDA-specific processes and integrate them into their daily software development lifecycle. Process capability/ maturity assessment models are used to assist organizations in assessing and realizing the value of emerging capabilities and technologies. However, as a result of the literature review and its analysis, it was observed that none of the existing studies in the BDA domain provides a complete, standardized, and objective capability maturity assessment model. To address this research gap, we focus on developing a BDA process capability assessment model grounded on the well-accepted ISO/IEC 330xx standard series. The proposed model comprises two main dimensions: process and capability. The process dimension covers six BDA-specific processes: business understanding, data understanding, data preparation, model building, evaluation, and deployment and use. The capability dimension has six levels, from not performed to innovating. We conducted case studies in two different organizations to validate the applicability and usability of the proposed model. The results indicate that the proposed model provides significant insights to improve the business value generated by BDA via determining the current capability levels of the organizations' BDA processes, deriving a gap analysis, and creating a comprehensive roadmap for continuous improvement in a standardized way.

Measuring teamwork quality in large‐scale agile organisations evaluation and integration of the aTWQ approach

The maturity of organisations is measured using process assessment models like the International Organization for Standardization (ISO)/IEC 33001. Product quality is refined with internal and external product quality characteristics based on models like the ISO/IEC 25010. With the shift from the Tailorism-driven process orientation to a more people-centric organization, the process and product quality dimensions have to be extended by the teamwork quality (TWQ) dimension. For the sake of systematic organization development, this new third quality dimension needs to be integrated into existing quality frameworks to achieve a holistic quality approach. This article introduces agile TWQ as the method of choice. It explains its design, implementation and evaluation in the large enterprise context of the Volkswagen AG. It provides insights into the effectivity of this approach in heterogeneous multi-team settings, as well as into its strengths, weaknesses, and limitations.