As time goes by, an increasing number of new processes that oil and gas companies want to push to their workforce will come in the form of an app. This is true for field technicians as well as production engineers. But just as with anytime change is introduced, the improvements these apps are intended to deliver may not be lasting—or realized at all—without strong internal acceptance. ChaiOne is a Houston-based app developer that has built its business around this conundrum. In its 9 years, the company has worked for several of the upstream industry’s most recognizable names including ExxonMobil and Schlumberger. Chief Executive Officer Gaurav Khandelwal said the company’s success lies in its bottoms-up strategy, which begins with the end user and “understanding their problems, stresses, frustrations, and emotions.” This work relies on teams of behavioral psychologists, anthropologists, and software interaction engineers who are tasked with figuring out new ways for workers to save time and money for their companies. Like others who promise efficiency improvements to the oil and gas business, a lot of ChaiOne’s efforts are centered around reducing how much time is spent on regular working hours and overtime. “When we take the user-experience-driven approach, and send people into the field to study a process, often we find tremendous amounts of waste in the way things are being done,” explained Khandelwal, adding that, “In 4 to 6 weeks, we can find millions of dollars in savings in these companies.” Smarter Field Repair Many of the software products that ChaiOne has created cannot be discussed thanks to the industry’s penchant for nondisclosure agreements. But among those that it can speak freely about is CygNet, which was developed for inter-national service company Weatherford. This iPhone app connects with oilfield SCADA systems to show engineers production trends or to relay important alarms. Khandelwal said operators who use the app—12 of which supplied input to steer its development—are now using fewer field technicians to deal with routine oilfield problems. When a worker is on his way back from a repair job, it is not unusual for another problem to arise at a wellsite just 10 minutes away. In the past, Khandelwal said that the technician would likely be unaware of a nearby failure, and because dispatch did not know they were close by, an additional crew would be sent out. With the CygNet app, the reverse is now true for its users. When a repair team is out on location and a nearby well sets off an alarm, CygNet sends a geo-targeted notification. And just as important, the app can also help them decide if the issue needs to be attended to at all.
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