Service Price Research Articles

Service pricing and charging strategy for video platforms considering consumer preferences

AbstractHeterogeneity of consumer preferences is a crucial feature of the platform economy, and service price and charging strategies crucially influence customer choice behavior. To enhance consumer experience and boost product value, video platforms offer value‐added services, also known as premium membership features. For instance, Youku's benefits of value‐added service include seamless video playback, high‐definition picture quality, and exclusive episodes. This study constructs a two‐stage Hotelling model from monopoly to duopoly competition. Considering the heterogeneity of consumer preferences for product quality and platform usage costs, we analyze the impact mechanism of the customer preferences heterogeneity and the service pricing of video platform enterprises. In addition, we analyze the Nash equilibrium strategies of competing enterprises in the competition scenario, and we consider two charging strategies: freemium and bundled sales. The results indicate that the consumer sensitivity factors significantly impact the optimal pricing of services and the profits of enterprises and that this impact varies with the heterogeneity of customer composition and the type of charging strategies. For the optimal solutions in a competition scenario, the proportion of quality‐sensitive customers is positive for the freemium model, whereas it is negative for the bundled sales model. Furthermore, we analyze the impact of heterogeneous customer composition on the choice of charging strategy utilizing numerical analysis. This study provides a theoretical basis and decision support for product development and value‐added service pricing that can be applied to video platform enterprises and other media platforms.

Analisis Dilema Kebijakan Pemerintah dalam Menaikkan Harga Subsidi Bahan Bakar Minyak di Indonesia pada Tahun 2022

The government officially increased the price of fuel oil as a result of the increase in world oil prices and made the state budget funds swell. This research was conducted with the aim of examining various considerations made by the government when raising fuel prices in Indonesia. This research uses a literature study research method with a qualitative descriptive method. The data sources used are secondary data obtained through journal articles, books, news, and websites. The results of this study found that the government felt a dilemma so that it was forced to increase fuel prices due to the swelling of state budget funds for fuel oil consumption, but on the other hand, the impact if fuel prices increased, the prices of goods and services would increase so that inflation occurred. On the other hand, there is an alternative solution to buy oil from Russia which is below the market price, however, if that happens, it can offend western countries and hurt Indonesia's foreign policy with non-aligned movements. An alternative that the government can take is to increase fuel prices while still providing assistance to ensure that the community does not experience the impact too deeply. In addition the government invite people to switch to using electric vehicles to reduce fuel consumption and reduce the impact of carbon emissions produced, as electric vehicles are considered more economical and environmentally friendly

The Analysis of service quality and price on consumer loyalty through customer satisfaction as a mediating variable during the Covid-19 transition period (case study of 4-stared hotels in Jember)

This research focuses on the Jember Branch of the PHRI (Indonesian Hotel and Restaurant Association) Association as the main reference in formulating hotel marketing strategy policies, both during the transition period of the COVID-19 pandemic and after. Quantitative methods using SPSS 21 were used in this study, with the population consisting of hotel visitors who had stayed at four-star hotels in Jember City. This research began by conducting surveys and testing research instruments. After obtaining valid instruments, surveys are conducted through interviews and questionnaires to collect primary and secondary data. The collected data is then processed using the SPSS statistical application. The next step is to compile a final report based on the results of data analysis, as well as produce scientific publications as an output of this research. The results showed that service quality has a significant influence on customer loyalty and satisfaction. In addition, price also affects customer loyalty and satisfaction at Four Star Hotels in Jember Regency. Customer satisfaction, in turn, affects customer loyalty, as well as mediates the relationship between service quality and price with customer loyalty to Four Star Hotels in Jember Regency.

An Overview of the Extent of the Powers of South African Competition Authorities in the Regulation of Price Discrimination under the Competition Act 89 of 1998 in the Context of Digital Transformation

The purpose of the Competition Act 89 of 1998 as amended (the Competition Act) is, among others, to promote the efficiency, adaptability and development of the economy as well as to provide consumers with competitive prices and product choices. In line with this purpose, the Competition Act provides that a dominant firm is prohibited from engaging in price discrimination if such conduct will likely substantially prevent or lessen competition, which would be to the detriment of consumers. Notably the Competition Act has established various bodies to regulate competition and act against any conduct prohibited by this Act in South Africa. These bodies include the Competition Commission, the Competition Tribunal, and the Competition Appeal Court. Notwithstanding the prohibition of price discrimination, the Competition Act does not expressly provide adequate enforcement tools for competition authorities to combat uncompetitive practices in the digital era. Moreover, the Competition Act does not expressly grant these statutory bodies clear roles and mandates on providing consumers with adequate and suitable redress when they have been victims of algorithmic price discrimination. With recent technological developments, electronic commerce (e-commerce), and digital transformation, consumers have become vulnerable to various challenges such as excessive pricing, data breaches and algorithmic pricing. The online and digital markets are characterised by complex transactions, innovative technologies and business practices which expose all consumers, including vulnerable consumers, to different risks. As such, the role of the competition authorities needs to be recalibrated to enhance consumer protection on the pricing of goods and services. To this end this paper seeks to investigate the role and ambit of the powers of these competition authorities in the regulation of price discrimination in the context of digital transformation and the digital economy. This is done to assess whether the competition authorities have the necessary tools of enforcement to ensure that markets are competitive and to combat uncompetitive conduct in the digital economy and online markets.

Analysis of Inflationary Burden Impact on The Consumption of Iraqi Households

The research focused on examining the connection between the inflationary burden and the consumption patterns of Iraqi families. Inflation significantly impacts consumption, and Iraq is grappling with rising prices, leading to a crisis in the cost of living due to increased prices for essential goods and reduced government subsidies. The study aimed to provide insights into the inflationary burden phenomenon, highlight the primary channels affecting Iraqi families, and explore short and long-term consequences. It also aimed to identify the variables and causes contributing to the wage-price gap. Ultimately, the research sought to address the issue of the inflationary burden in the Iraqi economy, which has adversely affected the standard of living for families, resulting in reduced consumption and a diminished real value of money. The goal was to propose solutions to enhance living standards and manage price stability. Key findings :Recent years have seen a sharp increase in consumer spending as a percentage of total income, reaching 70%. This reflects the high prices of essential goods and services. The Iraqi economy has faced various crises, including war, the COVID-19 pandemic, exchange rate fluctuations, and global conflicts, leading to economic decline and worsened family conditions. Recommendations :Promote consumer spending awareness among Iraqi families through visual and audio advertising, encouraging responsible consumption and savings for future crises. Protect local products by imposing customs taxes on imports, except for essential items. Ensure coordination between fiscal and monetary policies to maintain price stability and boost consumer goods production, granting the central bank independence for policy development.

THE INFLUENCE OF SERVICE QUALITY AND PRICES RICKY MOTOR WORKSHOP CUSTOMER SATISFACTION

In today's globalization period, there is a lot of competition, which is a significant challenge to manufacturers, because the enormous number of items or services available produces more intense competition in the corporate sector. This study aims to determine the effect of Service Quality (X1) and Price (X2) on Consumer Satisfaction (Y). This type of research use quantitative methods, namely questionnaire data from 100 respondents. To aid data analysis, this study makes use of statistical calculation tools, specifically the SPSS 20 program. The following tests are used: validity, reliability, multiple linear regression analysis, T test, F test, and determination coefficient. Based on the research findings, it is feasible to conclude that service quality and price have a significant impact on consumer satisfaction at Ricky Motor Workshop.

Research on the Impact of Service Quality, Price, and Environment on Customer Loyalty towards Restaurants in Ho Chi Minh City

Research aimed to examine the impact of service quality, price, and restaurant environment on customer satisfaction and loyalty towards restaurants in Ho Chi Minh City. The author conducted a survey of 309 customers using a convenient sampling method and employed structural equation modeling (SEM) analysis and testing. The research results indicated that service quality, price, and restaurant environment all have an influence on customer satisfaction. Additionally, customer satisfaction was found to be a precursor to customer loyalty towards the restaurants. Based on these findings, the author proposed solutions to enhance customer satisfaction, thereby maintain and strengthen customer loyalty.

The Influence of Service Quality and Price on Purchasing Decisions at the Azalea Pharmacy, Sukabumi City

This study took place in Sukabumi City at the Azalea Pharmacy. The study's objective is to find out how customers in Sukabumi City's Azalea Pharmacy feel about the store's pricing and service quality in relation to their final purchase choice. The study methodologies employed included both descriptive and associative analysis. One hundred individuals were selected using a non-probability, purposive selection technique to represent the demographic of customers who frequently purchase goods and services at the Azalea Pharmacy in Sukabumi City. You may put the tool through its paces by doing tests for validity, reliability, and classical assumption. After that, we may go on to multiple linear analysis, partial t-test, simultaneous f-test, study of the coefficient of determination, and effects of multiple correlation. According to the results of the correlation analysis, there is a strong correlation between service quality and purchasing decisions (r=0.723, or 72.3%), which falls within the range of 0.600-0.799. Similarly, there is a strong correlation between price and purchasing decisions (r=0.755, or 75.5%), once again falling within the range of 0.600-0.799. The determination analysis reveals that service quality and price significantly impact purchase decisions (Rsquared = 0.623, or 62.3%). Other variables, not included in this study, account for the remaining 37.7%

The impact of political partisanship, certificate of need, Medicaid expansion, and area deprivation index on total shoulder arthroplasty prices in the United States

Recent mandates from the Center for Medicare and Medicaid Services (CMS) require United States hospitals to disclose healthcare service pricing. Yet, there's a gap in understanding how state-level factors affect hospital service pricing, like total shoulder arthroplasty (TSA). Comprehending these influences can help policymakers and healthcare providers manage costs and improve care access for vulnerable populations. The purpose of this study was to examine the effect of state characteristics such as partisan lean, Certificate of Need (CON) status, and Medicaid expansion, on TSA price. TSA price data was extracted from the Turquoise Health Database using CPT code 23472. State partisan lean was determined by evaluating each state during the 2020 election year for its legislature (both senate and house), governor, presidential vote, and Insurance Commissioner affiliation, categorizing states as either "Republican-leaning" or "Democratic-leaning." CON status, Medicaid expansion, area deprivation index (ADI), and population density information was obtained from publicly available sources. Multivariable regression models were used to assess the relationship between these factors and TSA price. The study included 2,068 hospitals nationwide. The median (IQR) price of TSA across these hospitals was $12,607 ($9,185). In the multivariable analysis, hospitals in Republican-leaning states were associated with a significantly greater price of +$210 (p = 0.0151), while Medicaid expansion was also associated with greater price +$1,878 (p < 0.0001). CON status was associated with a significant reduction in TSA prices of -$2,880 (p < 0.0001). In North Carolina an ADI >85 was associated with a reduction in price (p = 0.0045), while urbanization designation did not significantly impact TSA price (p = 0.8457). This cross-sectional observational study found that Republican-leaning states and Medicaid expansion were associated with increased TSA prices, while an ADI >85 and CON laws were associated with reduced TSA prices.

Total Economic Value of Marine Ecosystem Service in Malaysia: A Review

The marine ecosystem service in Malaysia offers wealth benefits, including fisheries resources, ecotourism, coastal protection, climate regulation, and nutrient recycling. However, the failure to impute the price of ecosystem services (ES) in marine ecosystem service would result in a misguided policy, and society would be detrimental as a result of the misallocation of resources. The full potential of these services has not been fully quantified in economic terms. This paper reviews the suitable indicators pertinent to a Total Economic Value (TEV) of marine ecosystem service to propose a conceptual framework for the TEV of marine ecosystem service in Malaysia. We conduct a comprehensive review of the marine ecosystem service components (2018–2023) of literature. Studies are categorised based on the TEV and ES components they refer to, as well as the different approaches to the use of ecosystems. This review aims to establish a standard for future research on the TEV of marine ecosystem services, as there is a lack of studies on this topic, and to raise community awareness of the value of protecting natural resources, inform policymakers, and aid in cost-benefit assessments of initiatives. The data will help demonstrate the benefits of protection marine ecosystem services.

Differential healthcare direct costs of asthma and chronic rhinosinusitis with nasal polyps in Catalonia (Spain).

This study compares the direct healthcare costs associated with asthma and chronic rhinosinusitis with nasal polyps (CRSwNP) from 2013 to 2017 in Catalonia (Spain) with a population control group without these conditions. A population administrative database containing healthcare information was used. The database contained information on primary care, hospitalisations, and emergency care from 2013 to 2017 in Catalonia. The unit cost of each healthcare procedure was imputed using a complete list of public prices for primary care services, hospital, and speciality services. Differential costs were estimated using a finite mixture model. Individuals diagnosed with asthma or CRSwNP showed a higher incidence of comorbidities than the control group. Mean annual direct costs per patient were €1,102 for asthma, €1,612 for CRSwNP and €2,197 for those with both conditions. According to our estimations, differential costs were €162 - €274 for patients with asthma and €481 - €1,257 for patients with CRSwNP compared to the reference population. These costs were significantly higher when asthma and CRSwNP coexist and especially in their severe condition. This population-based study revealed that asthma and CRSwN are associated with great economic burdens for healthcare systems. These costs were significantly higher when comorbidity was present (asthma and CRSwNP) and especially in their severe condition (€4,441).

The Influence of Service Quality and Price on Customer Satisfaction

This study aims to determine the effect of service quality and price on customer satisfaction (Case Study of Kana Brasserie customers in Bandar Lampung). The type of the research was explanatory research with quantitative method. This study has 100 sample and uses non-probability sampling technique with purposive sampling method. The required respondents of this study are at least 18 years old, have visited Kana Brasserie at least 2 times in the last 6 months. The questionnaire is uses Likert scale with the range of score 1 to 5. This study uses the Statistical Package for the Social Sciences (SPSS) to conduct validity test, reliability test, and classical assumption test. This study applies multiple linear regression tests in data analysis. Hypothesis test was also carried out to test hypotheses partially and dominantly. Based on the results, Service Quality (X1) and Price (X2) have positive significant effect on customer satisfaction with the price as the dominant independent variable. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan (studi kasus pada pelanggan Kana Brasserie di Bandar Lampung). Jenis penelitian ini adalah explanatory research dengan metode kuantitatif. Penelitian ini menggunakan sampel sebanyak 100 responden, Pengambilan sampel menggunakan teknik non-probability sampling dengan metode purposive sampling. Kriteria responden yang dibutuhkan dalam penelitian ini adalah berusia minimal 18 tahun, pernah berkunjung ke Kana Brasserie setidaknya 2x dalam 6 bulan terakhir di Kota Bandar Lampung. Pengukuran nilai item pertanyaan dalam kuesioner menggunakan skala likert dengan skor 1-5. Penelitian ini menggunakan Statistical Package for the Social Sciences 26 (SPSS) untuk melakukan uji validitas, uji reliabilitas dan uji asumsi klasik. Teknik analisis data menggunakan uji regresi linear berganda. Uji hipotesis dilakukan untuk menguji hipotesis secara parsial dan dominan. Berdasarkan hasil pengujian hipotesis diperoleh data variabel kualitas pelayanan (X1) dan harga (X2) masing- masing berpengaruh signifikan secara parsial terhadap kepuasan pelanggan dengan harga sebagai variabel yang berpengaruh dominan.

Sharing service in healthcare systems: A recent survey

Innovation in the sharing economy continues to thrive within healthcare systems. Emerging internet platforms and traditional hospitals/alliances have created diverse healthcare sharing scenarios, integrating a wide range of dispersed specialized medical resources to provide more convenient and efficient solutions to meet diverse demands. We adopt a classification framework based on staff, supplies, information, and alliances, guided by the concepts and scenarios of healthcare sharing. We mainly review research issues in the fields of operations management and information systems over the past decade, encompassing service pricing and matching, patient flow management, inventory management, multiple resources scheduling and allocation, network and mechanism design, quality evaluation, technology impact and cost-effectiveness analysis. Combining the advancements of digital intelligence technology and the evolution of healthcare sharing modes, we present some new problems, scenarios, and approaches, which offer potential opportunities for future research.

The Influence of Service Quality, Price, and Electronic Word of Mouth on Visit Intention

The purpose of this study was to examine and analyze the effect of Service Quality, Price, and Electronic Word of Mouth on Visit Intention (a study of potential tourists at Selecta Recreation Park). The population in this study was someone who had never visited Selecta Recreation Park, with a sample of 200 respondents. The characteristics of the respondents are prospective tourists who are in Malang Raya and have never visited Selecta Recreation Park but know Selecta Recreation Park from Social Media Instagram, aged 17-40 years. The sampling technique uses purposive sampling. This research was conducted from June to July 2023 by distributing online questionnaires via Google Form. Data analysis techniques using multiple linear regression, t test, and dominant test. The results of this study conclude that Service Quality, Price, and Electronic Word of Mouth (E-WOM) have a positive and significant effect on Visit Intention. E-WOM has a dominant influence on Visit Intention.

Effect of the Hair Beauty Shop Store Attributes on Relationship Quality and Revisit Intention

This study aims to improve the service quality of beauty shops by identifying the causal relationship between store attributes, relationship quality, and revisit intention of hair beauty shops, and to contribute to strengthening marketing strategies for customer satisfaction management and increasing sales. To analyze the survey data, a survey was conducted targeting customers who used hair beauty shops located in Gwangju Metropolitan City, and 263 copies were used in the final analysis. As a result of analyzing the collected data using the SPSS 25.0 statistical package program, it was found that service expertise, price, store atmosphere, and sales promotion of hair and beauty shop store attributes had a significant impact on customer satisfaction, and the service of store attributes was found to have a significant impact on customer satisfaction. Professionalism, price, and store location convenience were found to have a significant impact on immersion, trust, and revisit intention. Additionally, customer satisfaction, trust, and commitment in relationship quality were found to have a significant impact on revisit intention. As a result of the above results, it can be seen that hair beauty shop customers are influenced by relationship quality and revisit intention through factors such as service expertise, price, and store location convenience. Based on these results, the hair beauty shop is strengthening its service expertise. It requires efforts for self-development and service quality, and suggests management and marketing strategies that can increase customer satisfaction by setting appropriate prices.

Faktor Utama yang Mendorong Pelanggan untuk Kembali Ke Starbucks Indonesia: Kualitas Pelayanan, Harga, Experiental Marketing

This research aims to determine service quality, price and Experiential Marketing on Repurchase Intention at Starbucks Coffee Indonesia in Green Pramuka Square, East Jakarta. The research method used in this research is quantitative, with the research strategy used by researchers being an associative/causality strategy. The population in this research is all visitors to Starbucks Coffee at Green Pramuka Square, East Jakarta from January to March 2024. This research uses primary data by distributing questionnaires to 200 customers of Starbucks Coffee Store Green Pramuka Square. The sampling technique used was random sampling. The data processing method in this research uses the SPSS program. The research results conclude: 1.) service quality influences Repurchase Intention. 2.) Price influences Repurchase Intention. 3.) Experiential Marketing: Sense influences Repurchase Intention. 4) Experiental Marketing: Feeling influences Repurchase Intention 5) Experiental Marketing: Think influences Repurchase Intention 6) Experiental Marketing: Act influences Repurchase Intention 7) Experiental Marketing: Relate influences Repurchase Intention 8.) Service Quality, Price and Experiental Marketing simultaneously influences Repurchase Intention.

Effect Of Service Features, Price, And Service Quality on Online Customer Satisfaction

Effect Of Service Features, Price, And Service Quality on Online Customer Satisfaction

Navigating Health Insurance Economics: A Data-Driven Approach to Enhanced Pricing in the United States

This study delves into the dynamics of healthcare spending in the United States, revealing a considerable financial commitment that hasn't translated into commensurate health outcomes. With healthcare costs reaching $4.3 trillion in 2021, driven by factors such as an aging population and escalating service prices, the nation confronts challenges to its fiscal health. The analysis extends to the intricacies of U.S. health insurance pricing, critiquing the existing system's complexity and opacity while drawing comparisons with approaches in other developed countries. Amid criticisms of profit-centric motives in the private sector, the study prompts discussions on potential reforms, learning from international experiences. Additionally, the study explores the transformative potential of data analytics in health insurance pricing, emphasizing its role in enhancing fairness and competitiveness. However, ethical considerations, including privacy, data security, and potential biases, underscore the need for a delicate balance between leveraging data-driven insights and responsible practices. The results of the study may be of great interest to specialists from the point of view of the further development of the compulsory social health insurance system in the Republic of Kazakhstan.

The Effect Of Service Quality And Price On Satisfaction Mediated By Priority Customer Purchasing Decisions At Permata Bank Jewel South Jakarta Branch

This study investigates the influence of service quality, price, and purchasing decisions on customer satisfaction. The findings indicate that service quality positively impacts customer satisfaction, with improvements in service quality leading to higher customer satisfaction. Similarly, price has a positive effect on customer satisfaction, where appropriate pricing strategies enhance customer satisfaction. Additionally, purchasing decisions are shown to positively influence customer satisfaction, suggesting that effective purchasing decisions increase customer satisfaction. The research further reveals that service quality positively affects purchasing decisions, indicating that better service quality encourages favorable purchasing decisions. Price also demonstrates a positive effect on customer satisfaction, reinforcing the importance of strategic pricing. Moreover, the study highlights the mediating role of purchasing decisions in the relationship between service quality and customer satisfaction, as well as between price and customer satisfaction. In summary, the study concludes that enhancing service quality and adopting strategic pricing can significantly improve customer satisfaction, with purchasing decisions serving as a key mediating factor in these relationships.

The Influence of Service Quality, Product Quality, and Price Perception on Purchase Intention through Consumer Satisfaction as an Intervening Variable (Case Study at the Sinar Mas Karanganyar Electronic Store)

The Influence of Service Quality, Product Quality, and Price Perception on Purchase Intention through Consumer Satisfaction as an Intervening Variable (Case Study at the Sinar Mas Karanganyar Electronic Store)