Prepaid Electricity Research Articles

The Influence of the Prepaid Electricity Program Effectiveness on the Society Satisfaction (A Study on the Prepaid Electricity Customers in Malang)

The Influence of the Prepaid Electricity Program Effectiveness on the Society Satisfaction (A Study on the Prepaid Electricity Customers in Malang)

THE EFFECT OF PUSH, PULL AND MOORING FACTORS TO SWITCHING INTENTION OF POST-PAID ELECTRICAL CUSTOMER’S TO PREPAID ELECTRICAL

<p><em>Prepaid electricity is expected to increase customers’ satisfaction and reduce the overdue payments of postpaid electricity customers each month, but until 2019 the number of customer who switch to using prepaid electricity is still low in Klaten City. This research was conducted to determine the effect of push, pull and mooring factors on switching intention postpaid electricity customers to prepaid at PT PLN (Persero) ULP Klaten Kota. The data that used are primary data obtained using a quetionarry, interview and literature review. The sample in this study were 100 person that is prepaid electricity customers who had used postpaid electricity. Sampling is done by using non probability sampling method that is incidental sampling. The analytical model used is multiple linear regression analysis. The ressult of the coefficient of determinan (Adjusted R Square) showed that 41,2% switching intention customers is influenced by push, pull and mooring factors. The rest was explained by other factors not examined in this study. The result of hypothesis testing show that push, pull and mooring factors together have a significant possitive effect, partially pull and mooring have a significant possitive effect while the push factor have an possitive effect but not significantly on switching intention customer of PT PLN (Persero) ULP Klaten Kota.</em></p>

On identifying the irregularities of electricity customer behaviors using soft computing approach

This study aims to implement a soft computing approach in identifying the irregularities of customer behaviour on the use of prepaid electricity pulses. The used methods are Support Vector Machine (SVM), Naïve Bayes (NB), Classification and Regression Tree (CART), and k-Nearest Neighbours (KNN). To evaluate the performance of the classification system, a 10-fold Cross Validation technique is used for the historical data of pre-paid pulse purchase transactions. Validation results are measured using accuracy, precision and recall values. This research shows that all soft computing methods gave good performances in classifying electrical consumption behaviours. CART method has the highest accuracy value of 100% compared with others algorithm. At precision values, KNN and CART methods have the highest precision value among other algorithms that are 99% to 100%. Whereas, the recall values of each method has a high recall value of 100%. Moreover, each method can predict morbidity accurately because the addition of the amount of data testing does not affect the performance of each method.

Kualitas Pelayanan Pemasangan Listrik Prabayar Pada PT. PLN (Persero) Area Pelayanan Banyumanik Semarang

Abstract – It cannot be denied that at present the public service is a concern of the public. Ordinary public service come from agencies that serve the community for the needs of every community. This study aims to determine quality of service for prepaid electricity installation at PT. PLN (Persero) Banyumanik Semarang service area. Analysis of the data used is a score interpretation (IS) obtained from respondents. Respondents numbered 80 people using purposive sampling. While to complete this research, the author also uses secondary data obtained from various existing sources. Based on the results of the research conducted it can be concluded that the dimensions that show service quality include tangibles ( direct evidence), reliability, responsiveness, assurance and emphaty show a strong interpretation where customers feel satisfied with the quality service of PT. PLN (Persero) Banyumanik Semarang service area.Key words : quality, service, satisfaction

Effect of Service Quality on Customer Satisfaction Prepaid Electricity at PT PLN (Persero) Region S2JB Palembang area, Rayon Mariana

This study aims: (1) To determine impact of service quality, covers tangibles, reliability, assurances, responsiveness and emphaty simultanly to prepaid electricity customer satisfaction and (2) To determine impact of service quality, covers tangibles, reliability, assurances, responsiveness and emphaty partially to prepaid electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon Mariana Palembang Area. The study design used is conclusive. The samples used were 100 respondens. To measure the influence between variables, used multiple linear regression and to test the hypotheses used to test the hypothesis F and t. Results of the study are: (1) There is a signifikan effect on tangibles, reliability, assurances, responsiveness and emphaty simultanly to prepaid electricity customer satisfaction, (2) There is no signifikan effect on tangibles to prepaid electricity customer satisfaction, and (3) There is a signifikan effect on reliability, assurances, responsiveness and emphaty partially to prepaid electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon Mariana Palembang Area.

Application of the economic theory of self-control to model energy conservation behavioral change in households

Smart meters and in-house displays hold a promise of energy conservation for those who invest in such technology. Research has shown that households only have a limited interest in such technology and information is thus often neglected, with rather limited energy savings. Surprisingly few empirical investigations have a theoretical foundation that may explain what is going on from a behavioral perspective. In this study the economic theory of self-control is used to model energy-efficient behavior in middle-income households in Sweden. Our results show that different levels of energy-efficient behavior do not really have any impact on the actual consumption levels of electricity. Instead, different beliefs exist of being energy-efficient, but the households do not act accordingly. We recommend to policy makers that the payment time period should be changed to pre-paid electricity to stimulate the monitoring of bills and to introduce a gaming strategy to change incentives for energy conservation.

THE IMPACT OF QUALITY OF PREPAID ELECTRICITY SERVICE AND EMPLOYEE’S PERFORMANCE ON CUSTOMER’S SATISFACTION IN PT. PLN (PERSERO) GORONTALO, AREA OF TELAGA

The purpose of this study is to see whether PT PLN (Persero) Gorontalo Area of Telaga is concerned with the quality of prepaid electricity service and employee performance simultaneously in providing satisfaction to its customers. The Synergy between the products (prepaid electricity services) and employee’s performance can provides best service to customers. The method used in this research is an associative research causal, namely research that reveals problems and examines the relationship or influence of two or more. While causal research is research whose relationship has an influence between two or more variables. The Analysis of research data was using validity and reliability tests and multiple regression tests, multiple correlation tests, hypothesis tests and multiple determination tests. By the results of the analysis through questionnaires processed using the SPSS application, it can be concluded that the quality of prepaid electricity services and employee’s performance has an influences on customer satisfaction. The conclusions that drawn by the research has been done with the quality of prepaid electricity service and employee’s performance have a significant influences on customer satisfaction in PT. PLN (Persero) Gorontalo, Area of Telaga.

Faktor-Faktor Yang Memengaruhi Kepuasan Pelanggan Listrik Prabayar Pada PT. PLN (Persero) Unit Induk UP3 Parepare

This study discusses understanding service, quality, price, and emotional factors on customer satisfaction. The data collection techniques used in this study are Observation, Interview, Questionnaire and Documentation. The research sample is payment of 100 customers who use prepaid electricity. Data analysis techniques in this study used multiple linear analysis techniques. Based on the results of research that has been done carried out on the results of the analysis that is estimated Based on the results of the analysis obtained factors that increase customer satisfaction with service Y. However, service, quality, price, emotional factors that simultaneously affect customer satisfaction (Y).

Iot Enabled Prepaid Electricity Meter

Internet of Things is guiding a lot of development in virtual reality, embedded systems etc. Energy meter system based on IOT applications can offer you a number of immediate benefits. A flawed system can lead to tremendous budgetary loss of a consumer as well as theft of electricity. Errors in traditional billing system occur at every stage, be it a faulty meter, calculation cost of electricity use, human errors for noticing the units consumed and other blunders. The solution for this stumbling block is “Smart Electric Meter” based on prepaid system. Our proposed system is implemented using system design embedded with NodeMCU 8266 Wifi-module which allows consumer to effectively manage their prepaid accounts and apparently set various alerts and receive various notifications through email. A prepaid system beyond the shadow of doubt will get rid of issues with traditional meters like unpaid bills, theft and monetary savings.

Exploring the driving factors of prepaid electricity meter rejection in the largest township of South Africa

Technology rejection phenomenon manifests itself differently across different societies. Over the past two decades, low income households in Soweto have persistently rejected prepaid electricity meters. Until now, the basis of the rejection in the region remains scientifically underexplored. We therefore conduct an exploratory study pertaining prepaid meter rejection in Soweto. Through triangulation research and survey approach, 88 households based in Orlando East and Diepkloof were interviewed by means of a questionnaire. Our study identifies three factors that could potentially be linked to the rejection of prepaid electricity meters in Soweto, namely: lack of quality consultation and education, the high levels of electricity consumption, and unattainable politically motivated promises are the main reasons that currently fuel prepaid meter rejection. We emphasise that the current state of the Free Basic Electricity (FBE) policy also fuels rejection, as it remains socio-economically inadequate and irrelevant for indigent households. We therefore note the need for an FBE policy review and update as well as the establishment of a policy monitoring committee to ensure implementation and enforcement. This study should be regarded as an exploratory study pending a more systematic causal analysis in the future.

PERLINDUNGAN HUKUM KONSUMEN LISTRIK PRABAYAR DI MAGELANG

Along with the development of technology, PT. PLN (Persero) has developed a product called "Prepaid Electricity".Prepaid electricity PT.PLN a new service for customers to manage power consumption,that came into effect in 2008. In the course of pre-paid electricity it turns out there is still a shortage of electricity that causes consumer complaints in Magelang. Based on the existing background, the authors are interested in researching it.The problem of this thesis research is:1) How is the agreement between the electrical installation of prepaid electricity in Magelang, (2) How does the legal protection prepaid electricity consumers in Magelang, (3) What efforts were made by consumers of electricity when harmed in the use of prepaid electricity in Magelang.The method used in the preparation of this paper uses normative juridical approach. The research material used by the authors consisted of primary legal materials, secondary and tertiary.The data used is secondary data, research specifications is a research-analytical description. This study using purposive sampling method with the research tools shaped open questionnaire respondents as many as 25 people in the area of prepaid electricity consumers Magelang, interviews with officials of PLN Area Magelang and related parties.Based on the research results showed that the electricity trading mechanism consists of a new installation of electric power, electric power changes and migration electricity. Legal protection prepaid electricity include: (1) The Power Purchase Agreement (SPJBTL), these agreements can be categorized as a standard contract.If the terms of consumer protection laws, clauses in SPJBTL still containing the exoneration clause, thus infringing the rights of consumers,2)Prepaid electricity rates are more expensive than postpaid electricity, this is caused by the electrical installation is not appropriate. Another factor that is coming into effect of the tariff adjustment is affected by the dollar exchange rate, crude oil prices and inflation, causing prices to fluctuate basic tariffs, (3) Their administrative costs and of street lighting tax (PPJ) charged to electricity consumers. Token purchase electricity online through bank services is what causes the emergence of administrative costs, because the bank as a company whose orientation also for profit. If the terms of consumer protection law, the imposition of administrative costs should be the responsibility of the PLN. While RPM is set by the government tax Magelang, PLN only as the tax collector, 4)Electricity consumers are not given the right to choose when it will perform a new installation or additional power, if the terms of consumer protection laws, the violation of consumer rights. Settlement of disputes in the area of prepaid electricity Magelang, completed with a direct way between PLN and consumers. Consumers are harmed can submit a complaint directly to PLN through the contact center "PLN 123”.In principle PLN Magelang emphasizes dispute resolution deliberation, to reaching an agreement and promote justice between PLN and consumers

KWh Meter Smart Card Model Token For Electrical Energy Monitoring

This research Producer Electric meter Appliance model base on smart card kWh (kilo Watt hour). The card power meter Is use to calculate the prepaid electricity meter using the 20-digit voucher number as a charging medium. Utilizing a smart card, the token number in the prepaid electricity meter can help reduce the error rate when entering the token number, the model destination is created. Hardware design and with apps to detect how much energy is used to store basic data to help view history of usage. Using smart cards and microcontrollers in apps that come from a usage history in the Pulse usage category will help users know their usage in efficient, normal, and wasteful categories. The results of this research is a meter model with credit card for charging pulses, and data processing applications as devices that can be used for various electricity consumption. The information system is used as a model validation with pulse input that provides information about the use of electrical energy and as a determinant to save the time and time required to make optimal energy

IoT-Based Power Security and Prepaid Electricity System

IoT-Based Power Security and Prepaid Electricity System

DEVELOPMENT OF SALES APPLICATION OF PREPAID ELECTRICITY VOUCHER BASED ON ANFROID PLATFORM USING QUICK RESPONSE CODE (QR CODE)

Perusahaan Listrik Negara (PLN) has implemented a smart electricity system or prepaid electricity. The customers pay the electricity voucher first before use the electricity. The token contained in electricity voucher that has been purchased by the customer is inserted into the Meter Prabayar (MPB) installed in the location of customers. When a customer purchases a voucher, it will get a receipt that contains all of the customer's identity and the 20-digit of voucher code (token) to be entered into MPB as a substitute for electrical energy credit. Receipts obtained by the customer is certainly vulnerable to loss, or hijacked by unresponsible parties. In this study, authors designed and develop an android based application by utilizing QR code technology as a replacement for the receipt of prepaid electricity credit which contains the identity of the customer and the 20-digit voucher code. The application is developed by implemented waterfall methodology. The implementation process of the waterfall methods used, are (1) analysis of functional requirement of the system by conducting a preliminary study and data collection based on field studies and literature, (2) system design by using UML diagrams and Business Process Model Notation (BPMN) and Entity Relationship diagram (ERD), (3) design implementation by using OOP (Object Oriented programming) technique. Web application is developed by using laravel PHP framework and database MySQL while mobile application is developed by using B4A (4) developed system is tested by using blackbox method testing. Final result of this research is a Web and mobile applications for the sale of electricityvoucher by QR Code technology.

Analisis Perbedaan Kualitas Pelayanan Listrik Pascabayar dan Listrik Prabayar terhadap Kepuasan Pelanggan Pada PT PLN (Persero) Area Ciputat

PT PLN (Persero) is a state-owned enterprise (SOE) managing all aspects of electricity in Indonesia for 44 years, works to increase the quality of life and customer satisfaction oriented. The purpose of this research is to determine the level of interest and level of satisfaction on postpaid and prepaid electricity, relationship between characteristic and customer satisfaction, and customer satisfaction difference to the quality of service. The method of analysis used is descriptive analysis, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), Chi-squared test and T-test. The results showed that the attributes contained in quadrant A of Importance of Performance Matrix need to be improved so that customer satisfaction increase, the CSI value of postpaid and prepaid electricity have been satisfying customers. The result of chi-square test suggests that there is correlation between sex and customer satisfaction of prepaid electricity customers and the T-test result suggests that prepaid electricity customer satisfaction is higher than postpaid electricity customer satisfaction.

KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR PADA PT. PLN (PERSERO) RAYON DARMO PERMAI SURABAYA

Quality of New Possible Service Proportar at PT. PLN (Persero) Rayon Darmo Permai Surabaya. One of the main tasks of the government is to provide services, including in terms of electrical services. PLN is the only BUMN appointed as a provider of electric power to meet the electricity needs of the people of Indonesia. So this study aims to determine and value the quality of public services at PT. PLN (Persero) area Darmo Permai Surabaya necessary of electric power can be seen from the increasing demand for electricity supply in each region. This becomes the trigger of PT. PLN (Persero) to make innovations in the form of products to help meet the electricity needs of consumers. PLN continues to improve its service productivity with Prepaid Electricity. The method used in this research is qualitative research method with descriptive type. The data were collected by interview, questioner and observation. Data analysis techniques conducted in this study is data reduction by selecting data according to research, also presenting data by presenting data that has been reduced and obtained from PT. PLN (Persero) Darmo Permai area of Surabaya, and also using data analysis techniques draw conclusions by deducing data that has been reduced and presented. Based on the results of research can be concluded that the quality of electricity service prepaid in PT. PLN (Persero) Darmo Permai Surabaya area can be said is good enough. But on the other hand, there needs to be improvements made. Lack of adequate parking facilities, but also the number of booths available, indirectly this will affect the quality of service itself. Keywords: Quality of service, public service, electricity prepaid

The Effect of Prepaid Electricity System on Household Energy Consumption – The Case of Bogor, Indonesia

Governments are increasingly seeking low-cost ways to curb residential energy use. This article examines the effect of one such innovative approach to energy savings in Bogor, Indonesia: a prepaid electricity meter system. The Bogor prepaid system requires households pay up front for their electricity as the meter tracks consumption and credit. By enabling users to see the relationship between energy use and costs, the metering system is intended to promote energy savings behaviour. However, the system in Bogor is introduced on a voluntarily opt-in basis. Further, it is still uncertain whether those joining the program will actually save energy. Identifying which kinds of households are most likely to join the program and then save energy are important considerations as policymakers contemplate further reforms to Bogor's prepaid system. A survey was conducted of 600 Bogor households to determine whether certain kinds of households were more inclined to join the voluntary program and self-report energy-relevant behaviour. A seemingly unrelated regression equation (SURE) model was then used to estimate the possible correlation between a series of covariates familiar to the energy savings literature and the decision to initially join and then saving energy through the program. The result shows the family size and recent income changes (during the last five years) were more likely to join voluntary program, while senior citizens were less likely to join. The results also reveal that education level play significant role in changing behaviour of households in the program. The results suggest that the program needs to be made convenient for low-income and elderly households. Accompanying the program with additional information on energy savings might also help make the program more effective.

Pengaruh Pelayanan Berbasis Teknologi Informasi Listrik Prabayar dan Kerelasian Pelanggan terhadap Kepercayaan Pelanggan dan Dampaknya pada Citra Perusahaan

Prepaid Electricity information technology services (LPB) and Customers Relations who have been and services are being implemented by PLN examined in this study does add to the sense of customers’ trust that can influencing in increasing the company’s image. The study used a survey of 250 customers of prepaid electricity in the province of West Kalimantan. The results using descriptive analysis approach showed that customers information technology services and customer relations, customer trust and corporate image according to the customer is already good. While the approach of verification analysis found that the use of information technology is growing rapidly in support of customer service will greatly help increase customers’ trust in the company’s products, which leads to improved corporate image.

The business of distributed solar power: a comparative case study of centralized charging stations and solar microgrids

How can distributed solar power best meet the energy needs of nonelectrified rural communities? In collaboration with a local technology provider, we conduct a techno‐economic comparison of three different models of distributed solar power in rural India. We compare a centralized charging station with two solar microgrids, one based on prepaid electricity purchases and the other on a fixed monthly fee. Customers report higher levels of satisfaction and fewer technical problems with the microgrids, but the capital cost of the microgrids is much higher than that of the centralized charging station. The prepaid system exhibits poor economic performance because the customers spend very little money on electricity. These results suggest that new business models and technological innovations are needed to strike the right balance between customer needs and commercial viability. WIREs Energy Environ 2016, 5:640–648. doi: 10.1002/wene.209This article is categorized under: Photovoltaics > Economics and Policy Solar Heating and Cooling > Economics and Policy Energy Research & Innovation > Systems and Infrastructure

PREPAID ELECTRICITY PLAN AND ELECTRICITY CONSUMPTION BEHAVIOR

By using customer‐level residential billing data from 2008 to 2010 of a major utility company in Phoenix metropolitan area, this study adopts a matching approach and a difference‐in‐differences method to estimate empirically the impact of a prepaid electricity plan on residential electricity consumption, after correcting for selection bias. Results show that the prepaid program is associated with a 12% reduction in electricity usage, customers with lower level of wealth or those with higher amount of arrearage prior to switching to the prepaid program tend to save more electricity after switching, and prepaid customers save more electricity in the summer than winter. (JEL L94, Q41)