Population Administration Services Research Articles

PERANCANGAN DISPLAY INFORMASI KETERSEDIAAN BLANKO KTP ELEKTRONIK DINAS DUKCAPIL KABUPATEN LOMBOK TIMUR

The need for information is increasingly high in the era of growing technology. The delivery of information quickly and actual becomes a challenge in developing an information technology. One type of public service that is the government's obligation and has a strategic role is public services in the field of population and civil registration. People are sometimes disappointed when they want to get population administration services, especially Electronic Identity Cards. By not announcing the availability of physical blank stocks of Electronic Identity Cards, intermediaries can use them in managing population administration. On the pretext that the physical blank of the Electronic Identity Card is used up, so that it can be used as a moment for intermediary individuals to seek profits in managing population administration. With this electronic Blank Information Display, it is hoped that the public will obtain information disclosure regarding available blank Electronic Identity Cards.

TASK SKILL APARATUR SIPIL NEGARA (STUDI KASUS PADA DINAS KEPENDUDUKAN DAN PENCATATATAN SIPIL KABUPATEN SAMPANG, JAWA TIMUR, INDONESIA)

The state civil apparatus as the government administrator, service, and development is required to have adaptability in the 4.0 era, especially in organizing population administration service to explore the task skills of the state civil apparatus in the Department of Population and Civil Registration in Sampang, East Java, Indonesia. This study uses descriptive qualitative with interactive model data analysis techniques (Miles, Huberman, and Saldana, 2014: 8). Meanwhile, the theoretical study of task skills Fleishman, et al. (1991) include; knowledge dimension, the apparatus does not master the standard operating procedures that have been set by the Department of Population and Civil Registration; physical agility dimension, most of the apparatus only "know" how to operate a computer, and they are the expert; The interpersonal capacity dimension of the apparatus still does not have good interpersonal skill, as can be seen from public complaints regarding the attitude of the apparatus that is considered less friendly and communicative; Meanwhile, the dimension of intellectual ability level of creativity, innovation, problem solving in completing task demands are still not optimal, such as in manual services. They tend to apply the old pattern, so that the employee work target is not achieved

Population Administration Services Through the Population Administration System Application Program (Study of Population Service Processes through the Population Administration System Application Program in Batu City)

Population Administration Services Through the Population Administration System Application Program (Study of Population Service Processes through the Population Administration System Application Program in Batu City)

Inovasi E-Lampid Sebagai Implementasi New Public Service dalam Meningkatkan Kualitas Pelayanan Disdukcapil Kota Surabaya

New public service is a new model after new public management and as a service model that prioritizes the interests of the society. The implementation of the new public service has been implemented in several government agencies in Indonesia as a form of improving the quality of services provided by the government to the society. One of government agency that has implemented the new public service model is the Surabaya City Population and Civil Registry Service with the service process using the E-Lampid application. This application is an innovation created by the Surabaya City government and submitted to Disdukcapil to overcome the many queues of people who need population administration services. This study aims to explain the implementation of E-Lampid application in the city of Surabaya as part of the implementation of the new public service. This study uses a qualitative method by using data sources in the form of secondary data where the data obtained comes from previous studies such as literature, online news, scientific journals, government websites that are relevant and related to the topic of research discussion. The data analysis technique used a literature review study in the period 2010-2020. The results showed that the implementation of the E-Lampid application has overcome the problems that exist in the provision of public services in the Disdukcapil city of Surabaya. This application can be accessed by the people with online step, making it easier for the public to update their personal data information. Keywords : E-Lampid, Implementation, New Public Service, Public Service

Kualitas Pelayanan Administrasi Kependudukan Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kampar

This study aims to determine the quality of population administration services in the population and civil registration services of Kampar district, which includes services for making ID cards, KK, deeds and so on. There are several problems related to the quality of population administration This study aims to determine the quality of population administration services at the population and civil registration service of Kampar Regency, which includes services for making ID cards, KK, deeds and so on. There are several problems related to the quality of population administration services. Researchers see from the aspect of facilities and infrastructure it is still not optimal, it can be seen from the condition of the service office it seems that it seems poorly maintained. feel uncomfortable when doing services directly. The research method used by the researchers is descriptive qualitative. Data collection techniques used by researchers are observation, interviews, and documentation. The informants in this study were the Head of the Service, the Secretary, the Head of the Population Service, the Head of the Population Service and the community as service users themselves so that the number of informants in this study amounted to 6 people. The results of this study indicate that the quality of population administration services at the Department of Population and Civil Registration of Kampar Regency is quite good. It can be seen from the service officers who are dressed according to the existing SOP, service officers are always responsive in responding to various complaints from the community and officers always guide people who do not understand how to managing population documents, timeliness of completion of population documents is in accordance with existing SOPs and the attitude of officers in providing services to friendly communities. Constraints in improving the quality of population administration services include natural conditions, area size and limited internet networks in several villages and sub-districts as well as inadequate facilities and infrastructure to support services.

THE INFLUENCE OF LEADERSHIP BEHAVIOR AND WORK MOTIVATION ON SERVICE QUALITY AT THE POPULATION AND CIVIL REGISTRATION OFFICE OF BOALEMO REGENCY

The purpose of this research is: 1) to find out and explain partially the influence of leadership behavior on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 2) to find out and explain there is a partial influence of employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 3) to find out and explain there is a simultaneous influence between leadership behavior and employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency.
 Quantitative descriptive research method approach with survey research type that explains the caesal relationship and conduct hypothesis testing with multiple regression analysis approach.
 The results showed that:1) There is a positive and significant influence between leadership behavior on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the better the behavior of a leader, the better the quality of service; 2) There is a positive and significant influence between work motivation on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee motivation, the better the service provided; 3) There is a positive and significant influence between leadership behavior and work motivation on the quality of service at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee work motivation, the better the service provided.

KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI DESA TAMBAKSARI KECAMATAN PURWODADI KABUPATEN PASURUAN

This study aims to determine the quality of public services in the field of population administration in Tambaksari Village. This study uses a qualitative approach with observation, interview, and documentation techniques. The results of the study were measured based on the quality of services in Tambaksari Village. It can be seen by several factors that influence it.The results showed that the quality of public services carried out in population administration services in Tambaksari Village, Purwodadi District, Pasuruan Regency has not been implemented optimally, due to the lack of supporting facilities and other resources in the service process in the field of population administration

Innovation System Laraku Nyata (Population Administration Service for Persons with Disabilities) Bulukumba Regency

Population documents generated from the population administration process are the right of every citizen, this is inversely proportional to Indonesian citizens with disabilities, this can happen for several reasons, including difficulty accessing services, the view that people with disabilities are not important to have documents. population, and the lack of information related to disabilities in the population administration process , so that this is the background for innovation, so that persons with disabilities have the right to have a residency identity . The method used in this research is descriptive conducted interviews with several resource persons with qualitative analysis, the results obtained show that there is an increase in the number of persons with disabilities who already have e-KTPs increased sharply from 2016, the ownership of e-KTPs from 85 people, increased to 223 people in early 2018.

Cooperation and Interaction between Village and Sub-District Government in Administration Services Innovation: An Evidence in Lampung Province Indonesia

This study briefly analyzes the interaction process between village and sub-district government actors in the management of population administration service innovation. The research method used is a qualitative descriptive approach. The data were obtained through primary data and secondary data. Qualitative data analysis begins with collecting data through interviews and studying relevant various documents which related to the object of research, then reporting the results of the research. The results showed that there was an imbalance in the process and interaction between actors, the village government and the Village Consultative Body. The head of a village at the end of his term is not required to provide a report so that the evaluation function of the performance assessment does not run optimally. However, the governance of public service innovation in several villages in South Lampung has involved universities through various collaborations such as the implementation of community Service and research activities. The findings also reveal that research and partnership activities optimize improving the service administration system. Furthermore, the actors have played a role in carrying out the socialization of the implementation of innovation programs to accelerate the realization of independent villages

Examining Public Satisfaction of Lombok Tengah Regency Civil Registry Service office Administrative Service Based on Government System

ABSTRACT. Public service is something that needed by the public. So in this regard, the government as an official public body has the duty and responsibility to provide the best service to the public itself. But the efforts made as a public service provider do and work, certainly not able to provide satisfaction to the public itself. Satisfaction with a service is one of the rights that obtained by someone. "In accordance with the Universal Declaration of Human Rights, ideals about free human beings, who enjoy civil and political freedom, and freedom from fear and poverty can only be achieved, if conditions are created where everyone can enjoy civil rights and its politics and economic, social and cultural rights”. To obtain input/information about public satisfaction in the field of population administration and civil registration services in Lombok Tengah Regency, researchers tried to conduct research, with survey methods, in order to obtain input from the public how about public services performed by public service providers in Lombok Tengah District, in the area of ​​population administration and civil registration services.

Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

Population administration service satisfaction in Lima Puluh Kota District, West Sumatera

Assessment of public satisfaction with an agency's performance that organizes public services needs to be assessed by involving all service attributes because service attributes cannot stand alone, and performance improvement cannot be made separately. Assessment of service attributes is one way to track consumer ratings so that service providers can understand the causes of service problems. This study uses the Importance Performance Analysis (IPA) method. From this study, it was found that the priority that needs to be improved to improve public satisfaction with population administration services is to increase the discipline of officers in serving the community, certainty of service costs, and speed of service.

Population Administration Service Innovation in Indonesia During the Covid-19 Pandemic

The Corona Virus Disease 2019 (Covid-19) pandemic has an impact on changing work patterns around the world. This also includes public services in the population administration (Adminduk) sector in Indonesia. The Ministry of Home Affairs has issued a letter No. 443.1/2978/Dukcapil dated March 16, 2020, concerning Adminduk Services and Virus Corona Diseases (Covid-19) Prevention. This letter was sent to the Head of Population and Civil Registry (Dukcapil) offices in all Province and Regency/City. This letter consists of some instructions to conduct for Adminduk service efficiently and effectively during the Covid-19 pandemic. Therefore, as an implementation this instruction, a study about innovation of Adminduk service during the Covid-19 pandemic to find out innovation by Dukcapil offices. A problem formulation as a research question as follow, what is innovation of Adminduk service can make by Dukcapil offices during the Covid-19 pandemic? The study was conducted in the second quarter of 2020. Research methods using library research, reference, documents, and data which relevant. An accidental sampling technique is used to take 15 Dukcapil offices. Next, secondary data was collected, and analyzing data used qualitative descriptive technique to identify an innovation of Adminduk service. The result of this study showed, the Adminduk service innovations during the Covid-19 pandemic, in 3 (three) types, covering an online application, Covid-19 health protocols, and pickup the ball innovation. The Dukcapil offices are relevant need to copy an Adminduk service innovation alternative types, with accordance according to local condition, for overcome the Covid-19 pandemic constraints, and use them as input for public service can be function in the new-normal era.

Web-based Population Administration Service Information System In Kutabumi Tangerang Village

The Kutabumi Kelurahan office is an office that carries out several activities to carry out government affairs, such as empowerment and service to the community. Population administration services are important in a government agency in the Kutabumi District Office. Problems that occur include the making of a request letter that is still semi-computerized using Microsoft Word and Microsoft Excel. So that the impact on services that are less effective and maximal to the needs of its residents. The system certainly has many weaknesses including the accumulation of paper and vulnerable to data loss because the data is not stored in the database. To improve the existing quality services at the Kutabumi Village Office, an administrative service system is needed so that administrative services are more effective and efficient. The analytical method used by researchers is the PIECES method (Performance, Informance, Economy, Control, Efficiency, Service). With this administration system, it can facilitate the process of requesting requirements regarding population administration and facilitate service staff in the process of population administration report activities.

Communication on Direct Population Administration Service Innovation (Pak Ladi) at the Pasuruan Regency Population and Civil Registration Service

The direct population administration service innovation (Pak Ladi) is an innovation from the Pasuruan Regency Dispendukcapil. This study aims to analyze communication in population administration service innovation. In addition, this study aims to determine the obstacles that occur in communication in direct population administration services (Pak Ladi) in Pasuruan Regency. This research uses structural innovation theory. The method used in this study is a qualitative descriptive method with the technique of determining the informants taken by the author in this study, namely the service implementers (Department of Population and Civil Registration) Pasuruan Regency and the community as recipients of population administration services. The results of this study indicate that Communication on Direct Population Administration Services (Pak Ladi) in Pasuruan Regency is still not optimal. This is due to obstacles such as the lack of socialization from the government to the community and the lack of coordination between agencies. Based on the results of data analysis techniques, namely data collection (data collection), data reduction (data reduction), data presentation (data display), and drawing conclusions or verification (conclutions).

Analysis of Sidampak Service Innovation as Glocalization of E-government In Wukirsari Village, Sleman Regency

The Population Data Utilization System (Sidampak) in Wukirsari Village, Sleman Regency is a population administration service program that has provided many benefits. The background lacks clear planning in developing services to the community and a low level of community participation in the administration of population documents which then becomes the basis for creating a population administration service system that can provide complete, accurate, fast, easy and integrated results. This then led to a commitment for the village government of Wukirsari in making public service innovations. This innovation is not only the value of fast, easy, inexpensive, but more on the value of services that can be adapted to the culture of the Wukirsari community. Related, this study found that there are public services that consist of the Population Data Utilization System (Sidampak) program in Wukirsari Village which can then change service policies to better suit the social conditions of the community. Meanwhile, the research method used by researchers is a qualitative descriptive research method

Analysis of Sidampak Service Innovation as Glocalization of E-government In Wukirsari Village, Sleman Regency

The Population Data Utilization System (Sidampak) in Wukirsari Village, Sleman Regency is a population administration service program that has provided many benefits. The background lacks clear planning in developing services to the community and a low level of community participation in the administration of population documents which then becomes the basis for creating a population administration service system that can provide complete, accurate, fast, easy and integrated results. This then led to a commitment for the village government of Wukirsari in making public service innovations. This innovation is not only the value of fast, easy, inexpensive, but more on the value of services that can be adapted to the culture of the Wukirsari community. Related, this study found that there are public services that consist of the Population Data Utilization System (Sidampak) program in Wukirsari Village which can then change service policies to better suit the social conditions of the community. Meanwhile, the research method used by researchers is a qualitative descriptive research method

Analysis of Sidampak Service Innovation as Glocalization of E-government In Wukirsari Village, Sleman Regency

The Population Data Utilization System (Sidampak) in Wukirsari Village, Sleman Regency is a population administration service program that has provided many benefits. The background lacks clear planning in developing services to the community and a low level of community participation in the administration of population documents which then becomes the basis for creating a population administration service system that can provide complete, accurate, fast, easy and integrated results. This then led to a commitment for the village government of Wukirsari in making public service innovations. This innovation is not only the value of fast, easy, inexpensive, but more on the value of services that can be adapted to the culture of the Wukirsari community. Related, this study found that there are public services that consist of the Population Data Utilization System (Sidampak) program in Wukirsari Village which can then change service policies to better suit the social conditions of the community. Meanwhile, the research method used by researchers is a qualitative descriptive research method

KUALITAS PELAYANAN PUBLIK DALAM BIDANG ADMINISTRASI KEPENDUDUKAN (Studi Pelayanan KTP-el dan KK di Kantor Kecamatan Wringinanom Kabupaten Gresik)

The study aims to analyze the quality of public service in the population administration of electronic identity card and the family card in Wringinanom district office, Gresik. Public service is the effort of institution in providing assistance for community to achieve certain goals according to the community needs. In this case, service quality is often used to know how institution performance provides public services. In term of service quality, it can reflect the performance in implementing the duty and function. Furthermore, Wringinanom district is the provider of public service in population administration, such as the service in electronic identity card and the family card. However, several problems have been found in the quality of population administration services in Wringinanom district. The study uses the variable of service quality in qualitative descriptive research method. The analysis technique applies four methods, namely data collection, reduction, presentation and conclusion. Moreover, the result indicates the quality of population administration service does not have good quality, especially in electronic identity card and the family card in Wringinanom district. It is proven from several indicators that have not been fulfilled. The first indicator is physical evidence dimension that has lack of comfortable public place. Whereas, the second indicator is reliability dimension that can be seen from the uncertain service standard. The last is empathy dimension in which the service still needs an improvement.