Pollination services provided by a diversity of pollinators are critical in agriculture because they enhance the yield of many crops. However, few studies have assessed pollination services in urban agricultural systems. We performed flower-visitor observations and pollination experiments on strawberries (Fragaria × ananassa) in an urban area near Paris, France, in order to assess the effects of (i) insect-mediated pollination service and (ii) potential pollination deficit on fruit set, seed set, and fruit quality (size, weight, and malformation). Flower-visitor observations revealed that the pollinator community solely comprised unmanaged pollinators, despite the presence of beehives in the surrounding landscape. Based on the pollination experiments, we found that the pollination service mediated by wild insects improved the fruit size as a qualitative value of production, but not the fruit set. We also found no evidence of pollination deficit in our urban environment. These results suggest that the local community of wild urban pollinators is able to support strawberry crop production and thus plays an important role in providing high-quality, local, and sustainable crops in urban areas.